Customer service is very quick to reply with a lot of questions.....very frustrating . Their…read morewebsite is misleading finding the right parts parts I had to modify to fit .....realize they sent the wrong parts wanted to return. They only offered a $25 credit I would not buy from this company. There are MANY OTHERS WHO ARE BETTER! ANY! ARE BETTER!!!

I was unsure of part I needed since I have an older van and all of my original sensors had been…read morediscontinued. Auto zone and O'Reilly's sold me the wrong part and antifreeze 4 * I was almost ready to sell my car when I found C Auto parts. They are not only knowledgeable for what I needed but came out to the car and waited for me to disassemble my dog house to make sure the part would fit and they had the original green antifreeze for as well. They have great prices all-around good experience there, I will definitely be going back, THANK YOU!

Great experience with Jodi , on E. Florida Ave. location…read more She was a tremendous help, answering all of my questions regarding my vehicle. she listened to my list of maintenance concerns, and was able to recommend a couple of parts needed for repair. Jodi was both kind and knowledgeable, and I really appreciate that. In addition,, she took the time to go over my account and tell me my vehicles history, and all of the parts I have purchased there over the last several years, making it easier for me to understand why and which parts needed to be replaced. this was all over the phone, which is sometimes impossible to obtain without having to come into the store.

I came into my local O'Reilly's because of a prius battery issue. Stuart was the young man who…read moreassisted us. That man is very helpful and professional. My battery is expensive . We received our military discount which wasn't huge but very helpful. Then Stuart actually came outside and helped us replace the battery in the car. I felt like the old days when people actually used customer service. All of these stars are for Stuart! Thanks for great service and a friendly smile.

I haven't been to a brick and mortar auto parts store in a while but this Autozone location has…read moreinspired me to come back. The staff were friendly and knowledgeable. Something you can't get with online ordering. The prices were comparable with online and in some cases cheaper. If you're looking for a car part and can't wait for an online order. Give AutoZone a try.

Friend & I went to purchase car trunk release cable to make sure it would close securely. Store #…read more556. DARIN C. assisted us. His customer service skills are exceptional. When you take time to complete a task by providing above average customer service. Patrons take notice. Darin C. is a outstanding company asset. A real gem. He was knowledgeable & accommodating. It creates an epic experience that says our business cares about you, your time & money is valuable,we appreciate you shopping here & we want to get your repeat business in this competitive marketplace. He didn't have to say any of these things because he demonstrated it through his start to finish excellent actions !!! He's a winner ! GRATITUDE

At least 6 employees working, not one greeted or offered to help. All walked by me while seeing I…read morewas waiting to purchase, none stopped to ring me up or anything. There was no one else but me in line either. And the staff was just talking to each other not even working. I see why this place had low stars when I went on to review it myself. I'd rather drive out of my way to go to a different store than shop at this store again. Hopefully if I ever do return the staff makes the customer the priority. No one even asked if I had rewards program or anything. All other stores big you about it. This one clearly didn't care for my money or business.

I find it funny that there were two people before me purchasing windshield wipers on a rainy day. A…read moremother and daughter were putting on their wipers as I walked into the store. I was lucky to have this guy named Angel help me with mine. When I asked him, he looked to see that there was no one in line, and kindly said he would help me. It is the small acts of kindness that touches my heart the most. Thank you Angel for your kindness and smile! What an Angel! No pun intended haha!

They really don't let you look at the cars ...I also asked a question and the worker was standing…read morethere looking at a part like id I wasn't even there. I was ignored standing there waiting for a response to my question for 5 minutes NO EXPERIENCE IN CUSTOMER SERVICE ....ONLY A STARE. NEVER EVER COME HERE UNLESS YOU WANT TO BE IGNORED.

Worst tow truck company in all of San Jacinto!…read more I would not recommend to anyone not even if you were stranded. This is one of the worst customer service I have ever encountered. For one they overcharged me 2 days & then proceeded to cuss me out with some of the worst language anyone can use. Especially an older guy that is disrespectful, rude & plain out just an horrible person.

Came in for a couple of bulbs. Always received with professionalism and great service. Samuel is…read moresuper knowledgeable. Has explained why spending more on parts will give me better results. Thanks guys.

Cynthia was the best. Patient, knowledgeable and professional. She should be in charge of training.read more

My boyfriend and I were in the desert over the weekend for the Coachella festival and other events,…read morehis tire went flat the day we're heading out and no other tire shops had his exact tire size since he drives custom Mercedes Benz - but Brian from Pep Boys in Hemet got the job done! They were beyond helpful and we are super grateful. We drove through a storm for over an hour just to get their help and make it home safe. Highly recommend this pep boy location. Ask for Brian!!!

So confused! Hours say 8am-7pm. I've came by a few times to get my oil changed maybe 5-6pm and they…read morewere closed. No warning on the doors or anything. Also confused because I've seen a woman there in uniform and she just stands outside talking on the phone or with other people like she's lounging. Does she work there? And if so why isn't she doing anything? There's also a man who looks like he's working on vehicles but is in regular shorts and T-shirt. I looked up policy and they say required pants/uniform. I do want to thank the young man at the front who helped me get my oil change scheduled and the mechanic who did it.

They like to close early even though they close at 6 while other parts stores stay open late smhread more

Extremely extremely rude. Came in to ask to find a part. One worker told me he was on lunch and…read morewaved me to the other worker in which he persisted to be extremely rude, like I was one of his techs or something. Right when I was walking out, the worker that told me he was on lunch then tried helping me like he didn't waved me off prior. I don't know what jobs these workers worked previously but they for sure need counseling. I don't know how insufferable these workers lives are but I don't blame them... if I was that old working at a place like that. I'd be miserable too.