I left O'Reilly's in a huff across the street because of lousy service. I walked got great service…read morein and out battery test and new battery. I will always come here for now on. Yea AutoZone boo O'Reilly's.

eron helped me out tons on getting my new brakes helped pick the best fit and price for me and…read moreexplained everything clearly was nice and straightforward. the store was clean and organize.

No good for me! Went in and bought a $32 windshield wiper blade yesterday and went to install it…read moretoday to find it already opened and taped up once you pull the sleeve off. I went back today to exchange it and the employee said they do that when a customer tries it on their car and it doesn't fit, they tape it back together and charge full price. That is insane! He let me swap it out for a new one but proceeded to put the used one I just brought back on the shelf again. Autozone, that is WRONG!!!

This is my second visit to this location, and both times the customer service was excellent. I came…read morein for a battery check, found out it needed replacing, and bought a new one on the spot. I hadn't planned to install it right away, but they provided tools and help--especially Andres, who handled a tricky replacement with ease. I've been to many AutoZones, and this one stands out for its outstanding service.

I was put off when I first walked in because the two ladies behind the counter, saw me come in but…read morewaited to finish their conversation before they even said anything to me. She was very polite when she did. Perhaps they could finish their conversation once they helped me. I was trained that way with my first job back in 1986. Other than that, store was clean, and they had what I needed as well.

Horrible customer service and horrible management all around horrible store they operate on their…read moreown rules and follow the letter of autozone policy when they please they don't do anything to the workers who are rude and just let them treat customers like garbage do not come here if you need help with your car parts go to any other one in lake Elsinore not the autozone on mission trail it is horrible and do not recommend coming here unless you want the management to give you hard time about things they say can't be handled even though I have family who works for autozone and contradicts their statements so don't come here to this autozone is my all in all advice horrible horrible horrible

Thank you, Sean G for your help today with my windshield wipers, I appreciate the time and…read moreattention you took to finding the exact one I needed. I also want to thank you for installing the windshield wiper for me even though you were getting pressure from your coworker to hurry up even though The store wasn't busy, which was odd but you continued with professionalism and I appreciate you very much.

Is this store ran by kids? I don't understand how hard it is to give someone the right part when…read morethe correct info was given and all the employee had to do was locate it. Going back twice because I was given the wrong part when it could've easily been avoided if the kid behind the counter just paid attention. They had to watch a YouTube video to install my windshield wiper and told me that I had to purchase different one that was more expensive because it didn't fit my car.... Very dumb if you ask me considering THEY SOLD ME THE PART. Wouldn't recommend this location if you want half of your day and money wasted.

Wow, so amazing. Walked in asked to borrow the code reader and the manager was so wonderful. Came…read moreout and helped me check everything.

Marcus Gill and Andrew S. really helped me and my daughter today. They helped me to narrow down the…read moreissue and to at least attempt to solve the problem with my air conditioner. If I could give them 6 stars I would, this is not the first time I have received help from them that was great. Being a woman this is definitely a plus. Thank you Guys!

Mateo was a very courteous and polite salesman. He installed my battery and was very pleasant to…read moreconverse with. He will be a great asset to this company! Thank you Mateo

This was an opportunity drop by (I was going to a neighboring store)…read more While I was wondering the aisles looking for my part, a staff member asked what I was looking for. He asked the right questions, looked up information in their data base (information that I didn't realize I needed), and told me what aisle my parts would be on. I bought my replacement parts. I've installed them already - they were the correct size. I was in and out quickly.

Ordered a water pump and was told I can pick it up after noon the next day. Went 2 days later,…read morerecords say it was there, but nowhere to be found. When back again the next morning, same thing. I asked them to order me a new and credit my credit card for the first one. He said I would need the part to refund you so unless you have it, I can't refund for that part. That was it, that's where he was leaving it and I should too. That must be a systematic problem because he knew at that moment he could not do anything.

5 STARS for Customer Service. Our Alternator went out and…read moreso we headed to our neighborhood Autozone. Yes, we called ahead but we didn't have the correct part #. Fortunately Rene at the counter was EXTREMELY Helpful with our project. Even though this location didn't have the part we needed Rene was great at tracking down the part at another location. Great service, Autozone team player and overall great customer service. Thank you Rene for all your help.

I am writing to formally recognize Raymond for providing service that went far beyond the standard…read morecustomer experience. We brought in our Thor RV seeking assistance with a battery issue that was proving difficult to diagnose. RV electrical systems can be complex, but Raymond handled the situation with a level of technical expertise and patience that is rare to find. He didn't just sell us a part; he took the time to advise us on the correct configuration, ensured the battery was properly swapped, and verified that everything was functioning safely before we left. Raymond's professionalism and willingness to "get his hands dirty" to solve a non-standard problem saved us a significant amount of stress and potential maintenance costs. He is a phenomenal representative of the AutoZone brand. I hope this feedback reaches his district and corporate leadership, as employees of his caliber are what build lifelong customer loyalty.

Came in again, I have no clue why. Looking for engine filters, again. No greeting, again. No…read moreacknowledgement, again. No asking if we needed any help, again. They all avoid you like the plague while they just stare you down in the rudest way. When we went to checkout, Patricio was very friendly and helpful helping us look for stock at another location. The most disappointing part? You have your MANAGER, Daniel up front not running his team effectively or efficiently because they are all there having personal non-work related conversations instead of being productive or helping customers. DO BETTER. Train your employees to work like they are getting paid to be there. Pretty sure the 5 star reviews are family and friends as they conveniently know everyone's names and have barely any other reviews.