They like to close early even though they close at 6 while other parts stores stay open late smh

Extremely extremely rude. Came in to ask to find a part. One worker told me he was on lunch and waved me to the other worker in which he persisted to be extremely rude, like I was one of his techs or something. Right when I was walking out, the worker that told me he was on lunch then tried helping me like he didn't waved me off prior. I don't know what jobs these workers worked previously but they for sure need counseling. I don't know how insufferable these workers lives are but I don't blame them... if I was that old working at a place like that. I'd be miserable too. read more

Make sure you have plenty of time to spend here if you're looking for even one part. The slowest of g customer service. And then they lie and tell you a time your part will be in and when you come to get it now it's the next day and they say oh well stuff happens. They then deny giving you a time to come back to pickup the part. Terrible customer service. I'll take my company's business elsewhere until they put all the senior citizens back in the nursing home and get a real staff with real customer service. read more

It used to be that Napa was the place to go because they had parts guys that actually knew what they were looking for. Nowadays they're no different or better than Autozone or Oreilley's. Same questionable quality parts and ignorant counter people. I took a 1/2 inch lugnut in and told the woman behind the counter that I needed one just like it. She was gone for close to ten minutes, came back and handed me a regular 1/2 x 20 nut. I said, "This is not a lug nut." Her response was, "Well you didn't tell me it was a lug nut." As if the beveled edge on one side told her nothing. A good indication that she's never changed a tire in her life. There are very few really knowledgable parts people left. read more

if I could give them a zero I would. This place is no longer worth a damn. they used to be half way decent but their employees are simpletons who know nothing about cars and even less about customer service. they can't handle more then one customer in the store and even then it takes half an hour to buy something as simple as brake pads. I will never return and I hope they go bankrupt read more

I went in to get parts and everyone was super friendly and helpful. James was amazing, helping me make sure I got all the right parts. Thank you read more

Horrible customer service every interaction . Not the first time this has happened . made an online order ready for pick up day of had to wait 2days to pick it up because they were missing one part , come to find out they gave the wrong parts to the order ! Waste of time and waste of money. Wouldn't recommend this place for anything . read more

It's a huge corporation with wide range of products both in person as well as online. Unfortunately, face to face contact at the counter lacks professional courtesy. As a customer standing in line while the counter person has a personal conversation lacks attention to the job at hand. If I ever need anything from this store, I will make sure to make it a delivery instead of dealing with these unprofessional employees. With many competitors around the area I have a better choice to do business. read more

This isn't the first time I try to discuss auto parts with these year make and model clowns. give me a part number crap. Plug it Into the computer goons. Simple, 700R4 dipstick. "Oh you can use a 350 or 400 dip stick I THINK think they are the same" are you serious? Yeah I'm just gonna run my transmission low on fluid or with too much because you think you know something, Moron. Manager comes on the phone and I ask him why his employee is suggesting a part that clearly is not for my application. "Year make and model sir? Part number. Idiots. 28 - 7/8" dipstick figure it out you love your computer so much. But you can't. Year make and model. read more

Just pulled up to the store at 4:58, store closes at 5. I have my old fuel hose in hand and know exactly what I need, an employee locked the door as I was walking up. I could of been in and out in 2 minutes. Super lame. It's fine, O'reilys had the part in stock and we're probably cheaper. Napa know how... to lose a customer. read more

I find more "Made in USA" here than any other auto parts store. No China stuff in my cars! read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - HEMET, California

I went to this NAPA establishment to ask about service to my car. I got the impression that they were to busy to address my concerns. The representative was short in patients. I would not recommend them to anyone. but especially people like me. read more

I went to Napa to get a refil tank of acytlene I drive 40 miles there and they are open but the one guy who deals with the tank left early and doesn't work on weekends. my question is why is there only one guy that can sell me a refilled tank of acedylin welding. They have them already filled in back you give them your empty tank they don't refill them on store property and the bill is always the same based on current market price of gas. So what's the problem about teaching another guy to sell gas when George isn't there? handymanken in hemet,ca read more

Kind of disappointed,ordered parts,few days later, get a call parts are in.i get there then they say it was a mystake, then they look again and bring me one part,I ordered..then they said other one be in next day, no call so I decided to call ,and they can't find. Then they look in the delivery box that came the other day and my other part was there the whole time.wow.get with the programm people.truck people need their dam truck,, lose money when it's down...take time do your job open delivery boxes go through the whole box put stuff away.then you know you have.((disappointed)) I like napa.but I lost money this order.. read more

I was not pleased with my recent visit to this location, and perhaps this review can serve as caution to you. I had a mobile mechanic doing a tune up on my vehicle and I was supplying the parts. I had to replace the vehicle's distributor and so I called around for prices: Kragen, Auto Zone, and O'Reilly gave me prices ranging from $114-118. As it happened, I was driving by NAPA and so I went inside to inquire. The employee looked it up and quoted me $102, better than all the others, and so I jumped on it. But once I got the part to the mechanic, he informed me that the distributor I purchased did not have the cap and rotor. I called NAPA up and the parts person immediately (read: without having to look anything up) told me that it doesn't come with those items, that those were sold separately. So now I had to drive back to get those parts, setting me back $45 and 30 minutes of my and my mechanic's time. It was a pain in the ass. At the store they reiterated to me that these parts are typically sold separately. I certainly didn't get anything resembling an apology for the mix up. At that moment I thought that it was perhaps my fault, that it was common knowledge, but I had no way of knowing as I'm nobody's mechanic. I just assumed I was being sold what I needed. But then I started to think that they should have mentioned this to me, and not just take for granted that I would know. I mean, who would replace a distributor and put back on the old worn out cap and rotor?? Wouldn't that be like showering and then putting on your dirty underwear? It wasn't making sense to me. At least they could have asked, "Do you also need the cap and rotor?". It was either neglect on their end or just an honest mistake. But what really got to me is that I ended up calling back the other parts stores out of curiosity, and all of them were providing the entire cap, rotor, and distributor in the prices that they had originally quoted me. So to add insult to injury, come to find out I ended up paying $35 more at NAPA than I would have elsewhere. It feels like a bait-and-switch to me. They got me, but it will be the last time. read more

The other day i needed a tie rod for my Murano. All the big guys didnt have them on hand and would take a day to get them. Checked NAPA and not only did they have it but delivered it to me for free!!! Even in a rare so cal rainstorm i got it within 30 mins!! Very impressed and thanks driver and NAPA. Oh and the price was on point too... read more

I was looking for switch that had gone bad on my motorcycle. All I kept finding at the other car parts stores were plastic switches or cheap ones. My last stop was NAPA, should of gone there first. Michael was super helpful and found the switch and also recommended a boot to protect it from the weather. That's why the first one went bad, rusted internally. Got the new switch installed, works great. Michael happened to recognize my work shirt and mentioned a family member who had retired from there. We are still friends. Thanks Michael, I wish everyone one was as customer oriented as you are. read more

they sold me used parts so when i called to ask them about it the bitch in the front had a attitude with me like i did something wrong. tf. so with that being said. check your shit coz they literally sell used parts as brand new update!! I just went back to go get the right parts just to find out that the guy gave me used parts, the wrong parts, and charged me twice. BEWARE!!! read more

Well this isn't the greatest city to go to, but I had an errand to run in the area. So I stopped in to see if they had the part I was in search of. The good news is that George is absolutely amazing. He even came out and he is so knowledgeable. He knew what many others have not. And he even knew that I could fix a radiator glitch for $5...one that a shop could have charged tons for! He is awesome. And the unfortunate news is that the gals there were soooo rude & unprofessional. I went to the parts area & the only gal back there asked how she could help. I told her the part I was told I needed, and then I started explaining the situation so that maybe she could impart her knowledge. (Since there's always the chance that I needed a part other than what I was told, which turned out to be the case, funny enough.) So she cuts me off as I'm talking and barks "right on!" Guess she's not too knowledgeable! lol The gals up front weren't any better for personality or professionalism, so if ya wanna save some dough and talk to someone knowledgeable, I reccommend seeing George & ignoring the rest of the b.s. ;) read more

I normally do not do business with NAPA. I am glad that I started. The price in the part I was looking for was far lower than any other place I called. I was looking for a rear shock absorber: dealership-$150, Pep Boys-$93, NAPA-$68!!! That is a crazy difference. George, the employee who helped me with my part was helpful and got me in and out of their as fast as possible. This is my first trip to NAPA and hopefully the service will be just as good when I come back! read more

Found this NAPA store disappointing They are unable to locate parts unless the part is listed in a catalogue. Spent over an hour waiting while they attempted to locate windshield wipers for a 2008 motor home they were using catalogs two years or more out of date! Ended up finding the wipers a block and a half away at a competitor and the wipers ere on display RV er's may want to avoid this store as they seem to lack knowledge and supplies of RV equipment read more

Guillermo was super helpful. Great attitude. Reason why I shop NAPA. Other stores sometimes have lower prices but at NAPA I know I will get the right part the first time. They also honor Military discounts. read more

We were sold a door for a truck, and when we received it, we found it to be the wrong door. It was not Napa's fault, and it wasn't our fault...the numbers on the box were wrong. We returned it to Napa, and that was over 5 months ago. They won't take our calls, and they haven't refunded our money. Very very poor customer service. Looks like it's going to be a trip to small claims court to get reimbursed. read more

As a Shop Owner who deals with sales people, I have to say that Dan McGraw the Napa wholesale representative has never steered me wrong. He is always informative, always goes above and beyond what my expectations are. He takes the time to make sure all my needs are met and all my orders are smooth. If any new products hit the market, Dan makes sure I am given as thorough of a demonstration as possible. I feel he is certainly an big asset to the company. This review has been a long time coming and I would not normally write a review on yelp, but Dan makes sure I am always taken care of. Thank you Dan! read more

I bought an air filter. I've never replaced one in this vehicle. Guillermo got the filter for me and was so helpful he installed it too. Great customer service!! read more