Highly recommend this pet hospital. I had noticed my Husky, Aspen, had not been eating. This was…read morefairly common as huskies can be picky when it comes to food. But after day 2, I decided to bring Aspen in to see what was going on. Aspen had an issue with frequent urination, and the inability to hold it in. Prior blood tests came back normal, so we monitored him closer for the next few months. Fast forward to November 2025, his visit to Loomis Basin vet clinic revealed that he was having internal issues that were likely not going to be solved. I was unaware how severe his condition had become. The vet had suggested that if Aspen did not drastically improve with his eating, it may be time to put him down. For the next few days we gave him prescribed medication for nausea, etc, and tried everything we could to get him to eat. On 11/25, we had to make the awful decision to put him down via euthanasia. He had completely stopped eating, lost a significant amount of weight, and appeared very lethargic. While this was a horrible experience for our family, VCA Loomis Basin was very helpful and supportive throughout the process. Dr. Kaiser and Dr. Mueller even sent me a hand written card expressing their sympathy. They were extremely kind and caring to us, and we will never forget the way we were treated and supported during this. My friend of 10 years passed away in my arms, and the staff made it very comfortable for us. The clinic also works with a company that has great cremation products - and now I get to bring Aspen with me everywhere I go! Thank you Dr. Mueller and Dr. Kaiser.

My cat ate about 10" of dental floss. It was pretty late at night so my husband called around to…read morefind a 24 emergency vet. He called this one and we were told they could do an x-ray and endoscopy to remove the floss. It was a very foggy night, but we read the dangers of floss making it into the intestinal track and was very worried, so we drove 1.25 hours to go to this vet under the assumption that the floss would be removed so we would not have to take the chance of my cat dying. Well when we got there they told us they were going to try to make her throw up to get the floss out. It took them two hours to give meds and of spinning my poor cat in a chair just to come and tell us she did not throw up, we will have to go home and come back at 6am for the doctor to arrive. By the time this whole nightmare was over at 6am the floss would have already reached my cats intestinal track so at 6 am they couldn't even preform the endoscopy. They basically lied to us to tell us to come in and they could x-ray and preform the endoscopy. My husband and I put our lives at risk to drive 1 hour and 15 minutes on one of the most foggy nights I have ever seen because we were told they could do the endoscopy when we arrived! If we had to wait till 6am we could have just gone to a local vet. I am so disgusted by this place that calls themselves emergency veterinary office. What a joke! Read what can happen if your cat eats floss, tell me if you would be worried and want an emergency veterinary to look at your baby too. Hugh waste of our time and money, not to mention the fact that we told them how far we were coming and they knew how foggy it was. Oh and the vet told us to drive erratically on the way home in hopes of getting the cat to throw up in the car! SMFH

I finally made the leap to Penryn Pet from VCA Loomis Basin (where I was a customer there since…read morelate 1990's), as VCA prices have become astronomically high and totally unreasonable. I was hesitant because I really loved my two vets at VCA, but when took one of my four kitties to Penryn Pet to give it a try, all I can say is wow wow wow!! The facility is beautiful, and Dr. Petra Stoyanof is amazing, I mean really amazing! She took extra time to understand my kitties history during my new patient exam and is very kind, gentle and top-notch knowledgeable. Every single staff member from the front desk to the technicians and veterinarians were amazing and kind. Also, the moment I walked in the door for the very first time, it felt like I had been going there for years. It truly feels like family versus a large Veterinary Clinic like VCA Loomis Basin. I am so very happy now and stress free! I am transferring all four of my kitties from VCA to Penryn Pet now. Many thanks to Penryn Pet for providing such a caring environment, great staff and a very, very beautiful and clean facility. It's top-notch all the way! BTW, I love the beautiful and large waiting area. It's very spacious, so you won't have to sit with your scared little kitty right next to someone that has a barking dog! I love that! Many thanks Penryn Pet and Dr. Stoyanof!!

Today my dog was having trouble walking. His regular vet couldn't see him until later this week, so…read moreI gave Penryn pet hospital a call. The sweet lady on the phone worked him in today, and we received excellent care from Dr. Petra and her team. Bonus- I had no idea there'd be an attached cafe with delicious coffee while waiting!

I have been coming here for years now…read more They are always attentive and take good care of my Yorkie Simba. The doctors are very kind and go above and beyond to make sure the animals feel comfortable. They are very thorough and straight to the point.

I am giving RAMC three stars instead of one because of Dr. Singh. Every experience I've had with…read morehim has been positive. He is compassionate, thorough, and genuinely cares about his patients. I've also had good experiences with one or two staff members, but unfortunately my interactions with much of the rest of the staff have been disappointing. My dog, Bodhi, had surgery at RAMC in July 2025 to remove several lumps. During surgery, Dr. Singh found another lump within the same incision site, removed it, and didn't charge me for the additional removal. I truly appreciated his thoughtfulness and care. At Bodhi's bandage removal appointment, a younger male technician handled the visit. I asked to stay with my dog, and he agreed. The bandage was adhered tightly, and although he initially used adhesive remover, he quickly became impatient and began ripping the bandage off. Bodhi was clearly uncomfortable, and I left wondering how he would have been treated if I hadn't been present. I returned in September 2025 for another FNA, and once again Dr. Singh was excellent. In early June, Bodhi needed another FNA. Because of my previous experience, I requested that the same technician not handle my dog. Dr. Singh understood my concerns and was very reassuring. A week later, Bodhi was diagnosed with lymphoma. After discussing my options, I initially considered less invasive treatment before deciding on palliative care. Dr. Singh had advised me to stop Apoquel because lymphoma was suspected, so Bodhi spent nearly two weeks suffering from severe itching while I weighed my options. I contacted the office to ask about Laverdia, an oral chemotherapy medication. I was told they had spoken with Dr. Singh, ordered the medication, and would contact me when it arrived. They also recommended seeing an oncologist, which was difficult because appointments and callbacks took several days. I never received a follow-up. After six days, I reached back out because I had no choice but to start Bodhi on prednisone due to his worsening itching and enlarging lymph nodes. In that same email, I also requested refills for his prednisone and gabapentin since I was only given a 22 day supply. Again, I received no response. Maybe they eventually would have answered if I had continued calling or emailing, but by then I had lost confidence in the staff. I was left wondering whether I would have made different treatment decisions had someone simply followed through with the communication they promised. Aside from one longtime veterinary technician, I also found the front desk staff to be cold during one of the hardest moments of my life. I wasn't expecting sympathy, but a few kind words would have meant a great deal. Dr. Singh is the reason this review is three stars instead of one. He treated Bodhi with compassion and treated me with empathy throughout this difficult process. Unfortunately, the lack of communication and follow-through from the rest of the staff overshadowed an otherwise positive experience. I rarely leave negative reviews, but I felt this one was important. When a family is facing the loss of a beloved pet, timely communication matters. I hope this feedback encourages RAMC to improve so other families don't experience the same frustration during such a difficult time.

this is the finest equine vet service ever. several years ago my beloved gelding couldn't keep…read moreweight on. first the vets in Humboldt floated his teeth. then treated for sand colic. it stabilized then it came on fast again. chronic diarrhea. The local vet were on it with loomis providing support. then I got the call from the local vet that he was going down hill fast and his only chance was loomis. so we hauled him 6 hours on a Sunday to save him. we were told to call when 30 minutes away so they could be prepared. we arrived late late afternoon on Sunday and they had six staff members there. it was touch and go for several days. loomis vets were communication with me every two or three hours. he was finally diagnosed with a rare autoimmune disorder that all the books say is deadly and no known treatment. They said they had one option with zero guarantee. we tried it and it slowly worked. to my knowledge this horse is the only one that has ever survived this disorder. that was four years ago and he is doing well. Not only are the doctors wonderful, the entire staff is. my horse stayed there close to three months before it was safe for him to be hauled back to Humboldt. when I told the bookeeper he loved peppermints she visited daily to give him peppermint for me. I will forevermore be grateful to loomis.

I used this practice to do a PPE on a Thoroughbred. I was not able to attend the PPE appointment…read more The vet doing the exam did reach out to me after doing some initial soundness exams, and we decided to do a few x-rays to follow up on some findings. After the exam was done and the report was sent to me, I bought the horse. I get it home and at my very first appointment with my personal vet, they realized this horse was not the horse the sellers told me it was. It is 12 years old instead of 7. There was no effort made to verify the identity of the horse during the PPE appointment. Loomis Basin did not scan for a microchip, or look for a lip tattoo, or make an attempt to estimate the age of the horse based the teeth. Now I am attempting to get in touch with someone in the office about this. I have called four times in the last three weeks, and am still waiting to hear something from their management. This was a big error on their part, and they are not doing much to try and resolve the situation.

I moved to this veterinary clinic due to my preferred vet being overloaded and difficult to get…read moreappointments with. The reviews here seem to be glowingly positive and I wanted to support a local business. Sadly, I was greatly disappointed. My concerns and reason for visit were consistently not taken seriously. For example, when I brought my pet in with upper respiratory issues, I was told "it's not that bad." Well, if ignored, it is actually /is/ that bad. Repeatedly, I sensed a hesitancy to treat my pets' issues proactively, and found the bedside manner here to be sorely lacking. I brought in my pet with symptoms consistent with an upper respiratory infection. Instead of any antibiotics, I was prescribed steroids and an inhaler, which were consistently ineffective. Unfortunately, I allowed this to go on for far too long at this vet and should have listened to my instincts. Three months into this treatment (still without antibiotics), I was told that since my pet didn't respond to steroids, "it's probably cancer" and told to get in with a specialist asap (and that it would be many thousands of dollars). I'll admit I do not have a PhD, but this doesn't seem like very scientific diagnostic criteria to leap to cancer. I fully acknowledge that the realm of veterinary medicine is vast and we still don't know that much about the body in the grand scheme of things, but being consistently ignored and then leaping directly to cancer seems like a stretch. I sought a second opinion at my previous vet, who agreed that leaping to cancer without diagnostics was kind of cruel to my mental health. They promptly issued antibiotics. I also scheduled an appointment with internal medicine elsewhere out of fear from hearing the "cancer" word thrown around. Sure enough, there was a bacterial infection that should have been treated with antibiotics. Due to the delays and not prescribing an antibiotic, the bacterial infection was allowed to go on far too long, resulting in bony destruction. Despite the vet claiming I needed to urgently get my pet in with internal medicine, we still experienced lengthy delays getting copies of my pet's medical records--unfortunately, many internal medicine specialists will not schedule an appointment with you until they've received the records from the prior vet, which just led to further delays. The poor communication, poor attitude, and poor bedside manner further tanked my opinion of my experiences here. Dropping the "cancer" bomb on me with no diagnostics--rude and poorly handled, honestly. I also felt like there was a consistent attitude against me wanting to see the pricing before agreeing to treatment. It should be noted that I agreed to the treatments, however, we all know that in the veterinary and medical world, sometimes there's sticker shock when you see the price. I'd prefer transparency. Asking to see the pricing before committing to expensive treatment seemed to earn quite a few huffs and puffs from staff and the doctor. Overall, my biggest lesson learned here is to get a second opinion, particularly when the symptoms are downplayed for far too long and then the diagnosis suddenly leaps from "asthma" to "cancer." Trust your gut. This is just one example (definitely the most expensive) of my experiences here, but they were consistent enough for me to feel that this was a pattern.

It was easy enough to schedule an appointment though I was very hesitant to pay their $69 fee that…read morethey will charge you before even seeing anybody. When I arrived at the vet, I was greeted by a receptionist who seemed overwhelmed as she was dealing with an angry customer over the phone and a full waiting room. As I sit there waiting patiently, I noticed a few ticks crawling around the waiting area after which I picked my dog up off the ground. VERY unsanitary. When it finally came down to checking in, I was told that I "called in to cancel" my appointment which I clearly did not do as evidenced by my presence and my taking time off to make it to my dogs appointment. They were unwilling to fill my appointment in a timely manner and had given me an option to reschedule. This place is obviously overbooked, understaffed, and impersonal, all of which screams production line $$$$. Based on the sanitation, unprofessionalism, and inability to make up for their staff errors, I would not recommend this place. You are better off going to a place with more personal, courteous care.

Incredibly rude and all about $$$. Took my dog who is a patient of this office in for bowel…read moreissues. While I was in the lobby, BEFORE my dog was even seen by a tech, BEFORE she was even placed into an exam room, they handed me an estimate of $$$ on a clip board, to ensure I knew the costs. NOT THE RIGHT WAY TO TREAT PEOPLE, ESPECIALLY PEOPLE WITH PETS IN MEDICAL NEED.

SAVE YOUR MONEY DO NOT COME HERE, extremely rude and unprofessional people, all they want is your…read moremoney!!!!! This was my first time bringing my kitten here, and it will definitely be my last. I spent almost $300 because my kitten was having severe diarrhea and other health issues. I was hoping to get answers and proper treatment, but instead I feel like I completely wasted my money. From my experience, it felt like they cared more about collecting payment than actually helping my pet or keeping me INFORMED. First, I waited roughly 15-30 minutes in the lobby, then another 15-30 minutes sitting in the exam room. After all that waiting, I paid hundreds of dollars for a visit, a fecal test, and multiple medications that have not improved my kitten's condition at all. The most frustrating part is the complete lack of communication. I was told the doctor would call me with the fecal test results on Monday. (I went on Friday) Monday came and went. Tuesday came and went. It is now Wednesday, and despite me calling the clinic myself to remind them that nobody had contacted me, I STILL have not received a call from the doctor. How do you charge someone nearly $300, run tests, promise results, and then never follow up? My kitten was sick, and I was left waiting for days with no answers. On top of that, one of the staff members with blue hair was not friendly or welcoming at all. When you're already stressed about a sick pet and spending a lot of money, the last thing you need is poor customer service. I came here looking for help for my kitten. Instead, I left with a lighter wallet, no answers, medication that didn't work, and a doctor who apparently can't be bothered to return a phone call to a paying client. If 0 stars was an option, that's what I would've chosen. Please find a clinic that cares about animals as much as you do :)

I have been going to Granite Bay Veterinary Clinic for one year now, and I believe they are one of…read morethe best vet clinics in our area. The staff at GBVC is extremely friendly and helpful. In addition to this, the doctors are fantastic. They show that they really care for your pet. The vets talk to you about what is going on and offer multiple ways to handle a pet problem. They are personable and make you feel comfortable with their service and care. To close, I have had multiple positive experiences at GBVC, and I will continue to see them for my petcare needs. Thank you for all that you do at Granite Bay Veterinary Clinic

We have been going to Granite Bay for years. They have always gone above and beyond to care for our…read moreanimals. Most recently, our boxer had a mass on his ear that needed to be removed. Dr. Bradley was meticulous in the removal of the mass. It was important that she removed as much as she could (we needed clear margins from pathology) while also paying careful attention to arteries. We are happy to say we are now cancer FREE and his ear healed beautifully. Thank you again

This is an incredibly hard review to write, but I want to share how grateful I am for Dr. Ivey. She…read morecame to our home to help us say goodbye to out sweet Lola and, not long after, our Dexter boy, two of the hardest days of my life. My heart truly goes out to anyone who finds themselves needing this kind of service, sending you love. Dr. Ivey was incredibly gentle, patient, and deeply empathetic. She gave us the time and space we needed to be fully present with our babies, to hold them, love on them, and say our goodbyes without ever feeling rushed. Because of her, both Lola and Dexter were able to pass peacefully at home, surrounded by love. That is something I will always be grateful for.

We have had to say goodbye to many pets over the years. Dr. Ivey made it so much bearable than any…read moreother vet. She was really good with our enormous dog. Her technique was flawless and he never felt so much as a pinch. We are very grateful to her for coming out on short notice and being so very kind.

I really enjoyed going to this vet. It was a new experience. The staff was friendly. The prices…read morewere reasonable not on the high-end or low end. The Doctor is amazing, gentle kind, knowledgeable soul who seems good hearted and wonderful to work with. I felt my dog was well cared for and I was grateful that I have a that so close to my home that I appreciate and I would recommend this vet to others.

I thought they were great until my dogs chunk of hair got pulled out during surgery (a bit smaller…read morethan size of a palm) (probably when strapped/clipped in and no one noticed). So I brought it up and instead of agree to disagree they said it's from vaccine, bleeding hair follicles don't bleed from vaccine, and then they said it from cone, which we didn't use. I was ready to let it go until they send me a letter not to come back!!! As a passionate dog owner I should be concerned how dogs hair got pulled out!!!! And even if you didn't notice it happened under your care you don't tell me I'm stupid and tell not to come back. Not ok! This happened 3 months ago and it still bothers me. I've consulted other vets and groomers and they all said not possible to rip hair out like that without dog yelping like crazy. Being under anesthesia is the only way it makes sense that it happened Again, I give them a benefit of a doubt that they didn't noticed when it happened, but don't send me your lame letters when you are clueless how poodle's hair works!!!!!!!!!!!! And yes, my poodle's hair is long and beautiful and kept clean and because I care!!!!!!!!!!!! The worst way to handle care is to shut someone who cares down!!!!

I couldn't love it here more! All the ladies that work here are very kind and welcoming and the vet…read moreis such a gem; I trust her recommendations and appreciate the care and concern she shows my boy. Excited to see Goose's IVDD progress from cold laser and acupuncture therapies!

Bayside Animal Hospital is great! When my dog tore his doggy ACL my vet had told me the only option…read morewas surgery, but I saw this place was recommended. I brought him out here for a consult and all the staff were very friendly. They went over so many options and got him started on pain management immediately. I live about 45 minutes away and it was worth the drive, they were extremely accommodating with my schedule. My dog hated the vet but was always so excited to come to his appointments for laser therapy. Very highly recommend!