I took my 2yr old grandbaby to Krispy Kreme Donut and she loves loves loves their Strawberry and Chocolate mini donuts with sprinkles She eats them both, one in each hand! Too funny! I bought 2 dozen regular original glazed!! We try to go there regularly and I use my rewards! read more

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Overall, my hopes were way too high. I don't live anywhere that has one near me so I was excited. In my mind I thought Krispy Kreme was a high quality donut place. Boy was I wrong. All 6 of my donuts were ice cold, like they had been refrigerated from being made last week. The filled ones had barely any filling. Although the raspberry jelly was delicious, it took me 4 bites to find any of it. All of the frosting topping that was on their cheesecake donut fell off in 3 pieces. There was also a hollow hole where there should have been cheesecake filling. Talk about unappetizing. Perhaps I was in the wrong for expecting a glazed donut off the rack, freshly coated in hot glaze. Regardless of that explanation, I was extremely disappointed and truthfully grossed out. Dunkin' Donuts has much better donuts. As you can see, most of the donuts were eaten. Not because they were good, but because my boyfriend was absolutely starving. read more

Krispy Kreme - Donuts Near Me - Charleston, West Virginia

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Love Krispy Kreme but very upset that the buy one dozen get one on March 9th wasn't honored. Was told that it was a reward only deal. So sad to drive so far and be disappointed. read more

Krispy Kreme had Pop Tart flavored specialty doughnuts that I wanted to try. I ordered two of the frosted strawberry and one brown sugar and cinnamon. I used the drive-thru and checked my box before I left. They looked really good. I just got home with them. The brown sugar and cinnamon had to be old. The doughnut was hard and broke/crumbled when I tried to pinch off a piece. The flavor was just a cinnamon sugar doughnut with a brown sugar style buttercream. I don't know if the doughnut would be better fresh, but I would never order it again to find out. I live an hour away or I would have taken it back to the store. The frosted strawberry didn't taste horribly fresh but at least they weren't hard. The flavor of the strawberry was definitely similar to the pop tart flavor but I don't think I would ever order it again either. Quite disappointing. read more

Krispy Kreme - Pop-Tarts Crazy Good Doughnuts Specialty 3-Pack - Donuts Near Me - Charleston, West Virginia

Picked up some donuts on the way to a friends house one morning. Everyone loved the variety, but nothing beats the hot and fresh glazed ones! read more

Krispy Kreme - Assorted Dozen - Donuts Near Me - Charleston, West Virginia

Superior! Went through drive through because hot donuts now sign was on. THE WERE SOOOOOOO GOOD! You should go read more

Krispy Kreme - Hot glazed - Donuts Near Me - Charleston, West Virginia

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[[Wed.6.Sept.2023]] While wife & i was traveling north thru WV, i had her pull into the Krispy Kreme since it was closing in on 5pm and it was time of day for good IceCoffee. Can never go wrong by going to Krispy Kreme, you can always count on a Great Coffee. Once inside was Greeted with Kindness & Smiles, place was well clean and smelled Great inside (i mean, all Krispy Kremes always smell Great). Ordered me a IceCoffee, which was made Perfectly and tasted Delicious, i sipped on this for wright at a hour and every Sip was terrific tasting. Thank You All!!!!! read more

Krispy Kreme - My Caramel IceCoffee - Donuts Near Me - Charleston, West Virginia

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Yummy as always - will stop on my way home to get some more for Monday. The chocolate covered glazed are the best

Much better stop than the other local donut connections in the area. Donuts were fresh and neatly displayed in case. Fair amount of flavors to choose from. Tables were kept clean. Standard krispy creme read more

Krispy Kreme - Birthday cake, brownie filled, strawberry frosted - Donuts Near Me - Charleston, West Virginia

Me and my husband went to krispy kreme after dinner for a donut and a hot cup of coffee at 7pm. As we got up to the door we were greeted by a note on the door stating their lobby was closed, have to go through the drive through. As we went through the drive through the women and ordered our coffee we were told the coffee maker was down. I asked why the lobby was closed and sjhe told me one of the computers were down and they only had one to work with. very unhappy read more

It's Krispy Kreme! Enough said! Just the best donuts on the planet. If you know, you know.

Today we tried to order online - the site took my gift card ifo, displayed the available funds then said it was unable to take the gift card. So we went to the store, walked in and the very same two dozen doughnuts were $2 less than on the site and the gift card worked fine except the employees continuously fail to correctly scan for rewards. I have purchased more than 200 dozen in the past 16 months for events and parties yet I have not received so much as 1 dozen in my rewards. The employees have zero customer service abilities and I never see an adult in the place working. This business seems to run questionably. read more

Stopped here at 8 am for a fresh cup of coffee before a road trip. The coffee tasted at least 12 hours old. Bleh. $10 for 2 donuts and 2 stale coffees. Staff seemed nice. read more

So awesome that we have this nostalgic and tasty donut experience less than an hour from our home. Love taking our kids here when in the neighborhood. read more

I guess I got the donuts I was first person in line by the time I got finished with the process of ordering there were 6 more people behind us they said they could heat my cinnamon roll up then claimed after I paid that not allowed overall terrible donut experience Banana pudding donut is meh clean store and property so 2 stars ..... was really looking forward to a good donut experience read more

Krispy Kreme - Donuts Near Me - Charleston, West Virginia

As a former fast food employee, I'm reluctant to leaving a review regarding poor service. Although the donuts were good, the service provided to customers could use improvement. The men were kind, however, the woman who served us had no personality whatsoever and came off completely rude to my grandmother who simply asked for a cake donut. When communicating with a customer, it's okay to word phrases kindly such as - "unfortunately, we're sold out of the donut you wanted". Instead of "everything we have is on display" (in a rude tone). After she'd acted like we'd disturbed her day by entering the store and ordering the donuts, we'd disturbed her once again by ordering coffee - which she made us aware was an inconvenience to her as it had to be brewed fresh due to the fact that they were out (the attitude is in the tone - trust me). She has a gift of making the customer feel as a burden. Hope she finds happiness and love for her job. read more

$47 for 1 dozen assorted and 2 dozen glazed. They were cold like they had been refrigerated. Not what I would expect from Krispy K.

OK, the donuts are great as usual - but the service is subpar at this location. There were a few teen girls trying hard but seem to have bad leaders and they weren't sure what to do. The store advertises decaf and regular coffee, lattes and iced drinks. I asked for decaf - it was 5:30 pm. I was told they "would have to make a pot" by a grumpy older teen boy running the drive through. He definitely indicated he did not want to make a pot. And they were apparently out of regular coffee as well. I said well, would it be quicker to make a latte? The teen girl, again trying to help me, but seemed clueless about all coffee orders even though she was running the front counter where they house all the coffee. She asked someone to help her make a latte - the first person, a male, seemed like he was showing her what to do but walked off without helping her. Then, she had to ask another employee who - thank goodness, cleaned out the milk pitcher because at first, it didn't look like that would happen. Then the drink was made, but the milk was scalding hot. I don't blamethe young girl, she didn't know what she was doing, but she warned me it was very hot. In the meantime, I heard the rude drive thru guy tell someone "We would have to make a pot! No one ever orders decaf coffee." If two people order decaf within two minutes of each other, I think it's a good time to make the coffee - an item the store is known for. Very frustrating. I purposely got off the expressway to go to Kristy Kreme because they are 24 hours and usually have good coffee. Very frustrating. I'm giving two starts because the donuts were good and the place was clean. read more

See, Donut Connection just can't touch this place when the hot light is on, and the supple dough circles call to you. Better donuts than Dunkin'. Coffee is good (preferably the Bold), but that's where Dunkin' has the upper hand. Price is great for a dozen. Good stuff read more

I ordered food from here from the app and I didn't even get the right order. I called like 6 times and each time they hung up. Got tired of calling just to be hung up on so I started eating them. Not ordering from here again read more

Krispy Kreme - This is the order - Donuts Near Me - Charleston, West Virginia

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Always clean...no matter which area you visit. The Key Lime Cake donuts are AMAZING....we thought they were sold out, but if you ask they may 'find' some that are scooted back out of the display case. hmmmm. read more

Krispy Kreme - Donuts Near Me - Charleston, West Virginia

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Customer service and attitude of employees is severely lacking. Wait times are horrible for premise product.

Hot fresh donuts! That right there is enough said! Got them fresh for the first time and even after getting home a few hours later I couldn't stop eating them! As a diabetic them things are dangerous but wow! Never tried anything but glazed fresh but all was delicious I'm sure! read more

Krispy Kreme is what Krispy Kreme is: a national chain that makes great glazed donuts, decent coffee, and mediocre cake donuts. This branch has fast, friendly service and has enough institutional accounts that the line is frequently busy, ensuring the Hot Donuts Now sign is often lit (which is really why you want to go to a KK anyway, right?) While I prefer Donut Connection, being a cake donut fan myself, I'll still swing by here when I want a glazed (or raspberry filled, the other thing they do very well). Worth a trip. read more

Fresh donuts everyday, what more could you ask for! Staff is also friendly and helpful!

Extremely disappointed, if I could click 0 stars I would. I tried to place an online order, but it wasn't offering me the donuts I wanted to purchase, so I tried calling the facility. I was on hold for over 45 mins, was hung up on, so called back multiple times over a 5 hour period with no answer, or hung up on again. Finally after a fight to talk to a human being, a gentleman answered the phone and I explained my issue, that I would like to place an order for pick up tomorrow. The gentleman said one second he had to speak to his manager. I could clearly hear the conversation between him and the male manager. The manager told the gentleman "tell her she is going to have to call back tomorrow I don't have time for that right now." In a very rude tone. You don't have time for my business? Wow. I was planning on purchasing over $100 in donuts for my daughters birthday party. I will take my business elsewhere after being treated this way. Wonderful customer service. read more

the manger told us he didn't have time to take out order after we was on hold for over an hour. He then told the guy on the phone with us that we would have to call back the next day to place our order. It made me give 1 star but I'd gladly take away 5 due to the lack of respect from the manager. read more

You get what you expect from a Krispy Kreme! Hot doughnuts when the light is one and fairly quick service. Very friendly staff and they are always very accommodating. read more

A few minutes ago... At the drive-through window... After i gave my order to a male voice, I asked, "do you have senior citizen discounts?" The man's answer was, "yes we do." I laughed and said, "then I will need a senior citizen discount." When I pulled up to the window to pay and get my order, an unsmiling young woman said something really quickly that I didn't understand (I later realized she might have said "glaze, holes, & cup?") and I asked "what did you say? She then seemed to sigh as she said, "what did you order." So I repeated my order and she turned away then came back and said "$8.23." I held out a $20 bill with a quarter on top. She pulled the $20 out of my hand and the quarter fell onto the geound outside next to my car. She said "sorry." She waited. I was able to get the quarter and gave it to her. She gave me my change and food, then when she gave me my coffee I asked, "is there a cream already in it?" She answered, "Yep." I pulled away from the window, surprised at what felt like an attitude from the young woman. ALSO as i review my receipt I see NO senior discount. I tried to call the number on the receipt and got no answer. I tried to submit a concern via the online form and it doesn't work. So I came here. I have no idea what the Riverwalk South Charleston WV Krispy Kreme discount is for seniors. :( read more

This place rocks! The employees are awesome; every time I've come in I've been handed coupons and offers and served with a smile. The hot sign is regularly on at this location so the donuts are always fresh. read more

These guys are the best; great service, fast service, great people, hats and balloons for the kids, awesome promos and seasonal donuts, etc. I can't say enough good things about this place. It's the only Krispy Kreme in Charleston but it's the only doughnut shop you need. Other businesses take note; this is a well-managed shop and I'll always go back!! Stop in today! read more

Krispy Kreme - Easter donuts! - Donuts Near Me - Charleston, West Virginia

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For the THIRD TIME, my order (almost $100) was mishandled. Twice our selection was changed for donuts we did NOT order. This time they gave our prepaid order away to someone else, and it took half an hour (time I didn't have) to replace the order. I let corporate and customer service know over 48 hours ago, but so far they have not responded. Twice the corporate office receptionist hung up on me. The events I cater will NO LONGER serve Krispy Kreme. There are others in the area. (i.e. Tim Horton's, Donut Connection, and Spring Hill Bakery.) BEWARE OF CHILDREN RUNNING ADULT BUSINESSES! read more

I love Krispy Kreme donuts, but understand you no longer market to Huntington WV and cannot find any in the stores. I hope this will soon be resolved. This is a BIG Market here and a loss of sales to you! read more

Normally I've never had a problem but yesterday we drove an hour to get to this location since we have none near us and I get home to find my order completely messed up. They gave me what I'm guessing is lemon filled when my online order and even my box clearly states raspberry filled. The Oreo donut had zero filling in it. I'm not sure what the problem is but we don't plan on returning to this location. read more

The past few years I have gone to this store and picked up donuts while shopping in the area. Several times I have ordered cream filled donuts and found so little cream that you couldn't even tell it was there or no cream at all. Yesterday we bought a dozen cream filled donuts only to get home (1 hour away) to find the cream next to non existence. Save your money and buy glazed, thats what you'll get anyway. I really hate they are skimping on the cream. I loved those donuts. I doubt I'll go back. This has happened too many times. Also check your order before you leave. Once I ordered cream filled only to get home and find custard. I've had Krispy Kreme at other locations when traveling and they are still the great cream filled I love so it must be this store. What a shame! read more

I consider myself a doughnut connnoisseur! Krispy Kreme makes excellent doughnuts and has a great selection. If you have not had the chance to try their glazed doughnuts while they are still warm you are missing a taste of heaven! read more

I am not a fan of krispy kreme. Until now. There is nothing like getting it fresh. It is wonderful and the creme comes oozing out and gets on me everytime. It's ok though. I can dig it. read more

Mmmmm. I've never had a stale doughnut from here. I suspect that has something to do with all the stale doughnuts in Krispy Kreme boxes you see in the grocery stores around here, but I'm ok with that. read more

The staff at this location was awesome! There were four of us with varying wants and they were very attentive and helpful! Everyone loved the doughnuts! read more

Went to this place with a list of donuts from the menu to buy a dozen, they had 2 donuts out of 12 from the menu that I wanted, and the staff was not helpful at all. This place used to have amazing service. read more