I asked for a sprite with a number 1 instead of a got chocolate and I was given that I could have it and didn't mind paying for it. I got a hot chocolate for my second order of the same combo. I drive up and pay and was handed a hot chocolate instead of sprite and they told me I could pay extra for it after I've already paid. I just took both hot chocolates and got out the drive thru only to realize they gave me a coffee. I went back and told them what happened to another person and was told the same thing with a rude attitude on top of it. I will not be going back. read more

Hands down my favorite GLAZED donuts! I love these so much I could literally eat a dozen at one sitting . My employees know me so well, they know how to get to my heart! read more

Krispy Kreme - Donuts Near Me - Orem, Utah

If you call and listen to their message the hot light hours go to nine pm. We got there at 8:25. The hot light was off. We asked the woman working if their hot light hours went to nine, she said that they really turn it off at 8:30. We asked if they were still hot then, since it wasn't even 8:30, she said no. These people seriously struggle. Maybe they should hire some employees who can tell time? read more

I was very excited to try the Key Lime Glazed donuts and eagerly queued up in the long drive up line to get the latest offering. Even though I was tempted to eat them immediately I waited until I got home to open the box and try them. I was so disappointed. They looked like they had taken day old donuts that hadn't been allowed to proof all the way and glazed them with a green glaze. There was virtually no lime flavor at all. The donuts were dry and disgusting. The only reason you got two stars was because I also ordered a dozen glazed that were still warm and delicious. read more

For me a review is about service, variety, value and quality of product as well as cleanliness of the establishment. Since this place opened it hits it on the head. Not to mention that they are the only game in town. The main reason I go is that every time it brings a smile to my kids faces as they watch the donuts being made. It's a double bonus if you go in between 6-11am or from 5-10pm as they will give everyone in your group a hot free donut while they box up your order. Gotta love free. read more

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Love their doughnuts! Love their employees and service. Always accurate. Worth every penny and calorie! I wish the store near my home in Salt Lake was still open, but fortunately I'm in Orem often. They have seasonal flavored, fund raiser cards, free tours, birthday specials, etc. Open 24/7. Can't get any better. read more

I went to crispy creme today and the donuts where terrible. So I called them and came on the phone with a guy named Jacob, he was awesome and totally helped me out. Jacob is an awesome worker and crispy creme is lucky to have him P.s I love crispy creme and there donuts are normally awesome. read more

Always is a place to satisfy my cravings. Half the enjoyment is going inside and watching the dough go through the process of becoming a Krispy Kreme donut! read more

Not what Krispy Kreme used to be, unless you like cold donuts. They didn't offer most of the donuts on their website, and what we did end up getting we're cold and stale. read more

I got up this morning to go get Krispy Kreme donuts at 6:30 this morning they told me they were out of donuts. How can you be out of donuts at 6:30 in the morning when you are a donut shops very disappointed. read more

So much for using you KK balance card had $40 balance no one could figure out how to scan it or get their system to redeem. Manager on a duty (or most experienced employee) got involved and couldn't figure it out. Needs proper training on apps or systems need updated. Idk how you offer to pay through app but can't accept it. Update: Krispy Kreme Rewards customer service has now called me to get a better understanding of what happened. It's pretty simple tried to pay with my KK balance confusion with the employee and manager on duty on how to scan the KK cards vs the rewards. Overall learning experience for new employees and I'll be trying again and have been told I should have no issues. Ended up going to sandy location and the had no problems and very helpful. read more

What happened to Krispy Kreme? I bought 4 filled donuts and they all were pretty much empty. I payed $1.49 each and got an empty shell. I used to really like there donuts but they have really gone down hill. read more

Krispy Kreme - Donuts Near Me - Orem, Utah

Used to have free donut but now it is no longer yet they bait and switch and use it to draw people in. Employees are incredibly rude

We drove to this location from Payson Utah, as soon as we drove up they had the drive-thru blocked with a few cones. It was 11:20pm dining room closes at 12am, and the drive thru is supposedly open 24hrs. As we parked one of the employee's came out and said they were closed for the next few hours for maintenance. As we were leaving another car drove up beside us and the employee's brought donuts out to them. I called the store and tried to get an explanation, the employee said it was his family and that's why they gave them the donuts. So family has the privilege to get donuts but customers are denied service? Just want to add that as I was trying to get an explanation the employee hung up on me is this customer service? read more

We used to love this location but it has been awful the last couple of times. No more free donuts. Employees look like they'd rather be anyplace else but there. They are borderline rude. We asked for hot chocolate and the girl looks back and says, " I think it's broken". One minute later I see them give hot chocolate to someone in the drivethru. Go back to the register and ask for hot chocolate again. This time she looks back and says, "ummmmm", and then rings us up for our hot chocolates. I think she was just too lazy to make them. We used to come here all the time but I think this was our last visit. read more

The service leaves a lot to be desired. Mostly ambivalent high school students who don't really understand how customer service works. Hint: looking at the floor and grunting in response to questions isn't how real humans communicate. Nevertheless, these donuts are like crack when they are hot and so I keep coming back. Moral of the story: make sure the "fresh and hot" sign is on and don't expect much from the employees. read more

Waited in the drive thru for 10 minutes with no Response, and waited at the window to get help but got none there either. Had to go in and talk to someone but they didn't seem at all concerned that they had a long line inside with people upset, and no one at their drive thru being helped. This is not the way to run this business. read more

These donuts are light and fluffy. They are so good when they are hot. I'm disappointed that they don't give you a free donut when they are making hot fresh donuts. They are expensive donuts but they are fresh and good. read more

This used to be my favorite place to get donuts. They always have hot fresh glazed donuts running on the conveyor belt which is very fun to watch. Anytime you bought a dozen they would give you free samples of the hot glaze. If you were with friends everyone got their own hot glaze donut sample. I guess over the years they've gotten pretty stingy and no longer like to give out the samples huge disappointment... I used to be one of the main reasons of making the trek of 23 miles just to get a warm glaze and watch how they're made. They still have their sign up that will say hot donuts serving now but now you look at the sign with disappointment knowing that they are no longer free samples with your purchase. They also have raised their prices up for a dozen it is now 10 bucks that used to be 8 bucks. I will still say that they have great tasteing donuts but its a huge disappointment that their trademark of watching the conveyor belt and receiving a free donut that you watched from start to finish is no longer the case for that reason that I give them a two star rating. read more

3 different times these guys have managed to mess my order up. The first time I called back to say that they screwed up. They literally just forgot to put 2 of the donuts I ordered in the box. By the time I realized what happened I was already a half hour away and back at work. The manager said that there's just nothing they can do because a lot of people try to take advantage of them. Just awful customer service. Other times have included stupid things like just giving us the wrong donuts. They are rude and unapologetic for when they screw up. Don't expect them to make it right - ever. Now consider that they're stopping giving out samples when they're making them fresh, it's hardly worth going at all. Especially since the last 2 times I went they were out of literally more than half their drive-thru menu. Good for a quick fix but expect them to screw up and stick you with the bill. read more

Free donuts when the hot and ready sign is on! Also Free donuts for good grades! Bring your kids report card in and get up to 6 FREE donuts for good grades. The staff is always warm and friendly. They make the best donuts in my opionion. read more

Great service and a clean location, but I dislike the doughnuts themselves: Krispy Kreme donuts are overly sweet, with sugar caked on and very little chewy dough. Local supermarkets that also bake their own typically have a better product. read more

This is where I gets my coffee when I'm in the area. I went in the other day for a coffee and a donut, and the lady bagged one donut for me, and handed me another for free. Pretty cool - the place was dead - no one was in there (it was wicked early) so I thought it was nice she still did the free-donut thing. Surprisingly good coffee and a couplea donuts from here = heaven. read more

Typical Krispy Kreme. The doughnuts are delicious and I like the variety. They have fun holiday themes throughout the year. The only complaint I have is the staff. They could look right at you and see you in line, and ignore you because they're not specifically assigned to the register. I've worked in sales service, and that's not how to treat customers. read more

Well this morning we woke up and decided to have some donuts for breakfast. So we went to the Krispy Kreme location in Orem. We had a couple Maple bars one was about twice the size of the other but that's okay because I have that one and my son have the smaller one. I was looking for maybe an eggs and bacon donut sandwich but, the menu essentially was donuts only of course. It was fun to see the machine get the donuts into the grease as they emerged the machine then flip them to the backside. The back of sugary goodness only Excited my appetite further. Needless to say I pounded a couple, had a diet Dr Pepper and called it a day! read more

I love coming here! Whenever I come from the Provo airport I always stop this Krispy Kreme before heading home. They always have fresh doughnuts and a great selection to choose from. I would recommend the glazed, sour cream glazed (I know it sounds a bit weird but it's so good, I was hesitant but another customer convinced me to try it stating it was amazing!), and the maple glazed. Also, they will always give a free doughnut to eat while you are waiting in line. read more

This is pretty much the last Krispy Kreme left around these parts and it's great. Whenever I'm in the area that "hot doughnuts" sign pulls me in and I'm never disappointed. I do not understand why people would ever eat Dunkin Donuts when Krispy Kreme is available as they are far superior in every way. The service here has also always been good for me. read more

Best place to buy treats for clients! I've been coming here for the last couple years a few times a week and have had a great experience consistently with all staff members. Not to mention the donuts are the best! read more

Krispy Kreme doughnuts are The best! Especially when the Hot Now sign is on. It is consistently, melt in your mouth delicious! I am never disappointed. My favorite is the original but maple and chocolate are good too. read more

This store is always open, 24-7! Like other Krispy Kremes, they have a HOT NOW sign when their doughnuts are fresh. They are efficient and usually have all of the various flavors available all day. read more

After having bad service with the drive thru guy I met with the manager and she was really friendly and made how I felt a lot better. I really did not go in wanting any refund or anything free but she insisted which was nice. Donuts were good. read more

We having been looking for a krispy kreme for several months now. Everytime we googled it, and thought we were driving to it, we actually never found it.. I've been telling my friend about krispy kreme for awhile now and have wanted her to experience it. So today, after googling it and confirming it would be open, we traveled 70+ out of our way to go there to discover that they were in fact CLOSED due to parking lot resurfacing and upgrades but would be reopening in a week or so. The let down was HUGE! It should have been posted on the website that they would be closed for renovations instead of saying they were "open" I think our chase for krispy kreme is over... Sincerely 2 very disappointed woman read more

Can you say FAT! Can you say Heart Attack! Eat here and that's about all you'll end up getting. Airy doughnuts off the grease pit that they roll though, but the fat chicks love it! I haven't seen this many fat chicks, since.... well, I dont know where I've seen more fat chicks, that right here in Utah county! Eat up! There's more to love! read more

Hey new manager, put up a sign that says the Hot Now deal doesn't apply to drive-thru customers anymore. So we don't all waste 10-15 minutes in the drive-thru to be told the rules changed and we have to come in now to get a free doughnut. That was a sad experience. read more

No longer open 24 hours, close early. Kinda lame seeing as you are located by hotels.

Incredibly slow service for the amount of doughnuts they produce. I came here on a Wednesday night and stood in line for 30 minutes. Prices are steep, $7.99 for a dozen glaze. As for the quality of doughnut, they're delicious when hot. Average at room temperature. Overall, great hot doughnut, quite sub par service. Broken process read more

Always so fresh and yummy with good prices. Their customer service could use some help though.

Decided to take our kids on a fun outing tonight and from what I can remember from a previous experience here was the fun atmosphere and hot, glazed donuts that melt in your mouth. Knowing we had about a 35 minute drive, we wanted to make sure it'd be worth it so we called ahead to confirm that they'd be serving them hot. I spoke with a representative by the name of Jeff, who after explaining the commute, confirmed that we would make it just in time for hot donuts. We made the drive only to be told when we got there that they weren't serving hot donuts. They did nothing to compensate us and didn't even so much offer up an apology for the misinformation. The restaurant was filthy and unkept. Worst experience. Don't waste your time. This place isn't what it use to be. read more

Stopped by and ordered a dozen and a half donuts. The receipt is what I asked for but that isn't what I got. They gave me a dozen plain glazed when I only ordered eight and the rest were assorted. I don't understand why that happened seeing as I was their only customer and they had more than four people working. I'm really not happy with their service and will probably not be going back. read more

Honestly I was extremely disappointed with this location. The only time I go to Krispy Kreme is when the hot and ready sign is on, and this morning we went when the sign was on and none of the donuts (out of the 12 we ordered) were anywhere near hot or even fresh. We also waited in the drive-thru for about 15 minutes (one 1 car ahead of us) just to get 12 stale donuts. read more