based on the BBQ sign in front of the register I wanted pulled pork. only after paying were we told they had NO pork. I handed the sign to her. since we paid I assumed we were stuck there. I ordered something else. I have zero clue what was wrong with these young employees but it was terrible service. We ordered at 6:33, it is 6:52, STILL waiting!! read more

The nature of krystals food will make you run to the bathroom... its fast food! Jokes aside, everytime i come here the window person calls me Hun and food comes at a reasonable time. Always hot. I just must be lucky that nothing bad has happened! Been here countless times and no complaints read more

Nahhh, just keep driving. Would not take our order due to " a shift change ". Never had a restaurant refuse to take an order or be so unorganized they can not do a shift change flawlessly. Reminder: this was NOT breakfast/ lunch transition, this was 2:15 in the afternoon. read more

This place is an absolute garbage dump in every way possible. Terrible service, terrible food, extremely overpriced, and dirty from top to bottom. We walked in only to be told that we shouldn't have been able to but they forgot to lock the door. We went to the drive thru and I needed a minute because we had never been and instead they rushed us to order. Then, we got to the window where the worker took my card and walked away. Almost 10 minutes later our food was finally done and something was missing that was the very first thing I had ordered. When I told them, they said they didn't ring it up so I had to pay to get it. I will NEVER go again and nobody else should either. read more

The sign in front of the store says they're open 24/7... I went by at 5:30 am and they said I'm sorry we're closed we don't open until 6:00. There were 5 employees sitting in the lobby chilling... including the guy wearing the drive through headset. A bunch of lies if you ask me your storefront signage should be accurate read more

The Krystal burger gets 5 stars. Hands down. If your visiting the area get one. If from the north they are much better than White Castles. More meat, steamed buns make the difference. Service is slow and spotty at best. You just never know how long it takes. The burgers should be cooked to order but it only takes a couple of minutes to cook them, so why does it take 10-20 minutes on occasion? Training and sorry guys, but I guess you get who can't get a job elsewhere. read more

ABSOLUTELY the worst meal I have ever tried to eat. Fries were stale, with a few hot ones on top to fool you. The drink was 90% ice and the burgers were old, cold stale ones they had microwaved to reheat, resulting in a crusty stale dry edge to the bread. This is the permanent final last time I eat at this location. Close it up if you can't do any better! read more

The customer service was absolutely amazing. I have a very picky family and was dividing 30 Krystals to their liking and the employee rung the order up in a way to make it cheeper (24 pack, 5, and 1). Not only that but also color coded the Krystal boxes to know which is which. It also tasted very good. I was delighted to how much they cared towards the order especially for it being 1 in the morning. I'm not sure what the employee's name was but he was fantastic. read more

I forgot my large fries. What kind of morons can't read a ticket and see large fries?

food is fine. service is horrible. even when there is barely anyone in the drive thru expect to wait at least 15 minutes.

We're from the north. Hubby was all excited about Krystal burger. The burger was more mustard that bun, he ordered bacon and didn't ge t it. I ordered chicken strips with honey mustard sauce. The sauce was a sold mass in the cup. The freezee is melted and tasted dirty. What a huge disappointment read more

Great for an on the roads but to eat or a late night snack. Some like it some don't. I have always liked it.

Blonde girl at register was very rude. I've have better breakfast at at hotel. Would not recommend

We went to Krystal on Keith street for dinner on 12/30/2022.While we were enjoying our burgers our son was removing the pickle, and found 2 really long hairs. I am so glad he didn't bite into the burger and get the hairs in his mouth.We tried to connect the restaurant, but no one answered the phone. We are very grossed out, and are not sure if we will ever eat at this location in the future.We think they could rebuild this location, because it is never clean, and make sure the employees wear hair nets at all times, especially the ones fixing the food. read more

This was my first visit to Krystal for lunch today. Yes, I never been to this Krystal. It's kind of hidden and easy to miss because of the big tall black sign out front. I was interested in visiting because of the sale they got going on. You can get 5 for $5 at the present at any Krystal. So that is what I got. The customer service? Well, they have a cashier who places your order and she also brings your lunch to you after sitting at a table for several minutes. I'm my opinion they need two people to do this. One to take your order and money. Then, another to get up the order and or bring it to you. This will be faster. The way it is now, every body has to wait a long time. menu items ordered: coke, fries, regular Krystal, chicken Krystal and a fish Krystal. The food was great and delicious. I will probably be back. read more

Being new to this part of the country, we were unfamiliar with Krystal and tried it this afternoon. We ordered a kids hamburger meal and a "Nashville Hot Chick" with an order of fries. The chicken sandwich was a compressed piece of chicken parts that had been fried many moons before we got it. There was no sauce, no flavor, and no reason to take more than one bite. Fail. The hamburger my kid tried was paper thin and an unappetizing shade of gray/brown. She nibbled and discarded. The fries were also nowhere near freshly fried, but hungry kids are more agreeable about that than adults. The service was friendly enough, but we won't try it again. So, so bad. read more

I went to Krystal restaurant on October 6th 2023. We were the only customers. We were asked to pull forward after we made our order because if we didn't, it would make their "speed of service" seem longer. It was raining. We actually went in to get our food because it took so long, even though we were the ONLY people there. We waited 20 minutes for our food. We spent 40 dollars on our food. We didn't get the food we paid for and what we did get was made incorrectly. We called the store and the store does not have a working number. Only a number prompting you to email for a complaint. It promises a response within 72 hours. 5 days later, I sent another email threatening a bad Yelp review. I was called back immediately. I have spoken to Nora more than a dozen times over the last 34 days. She has called me twice. Every time I speak to her, I get a different story about how she has been emailing the diatrict manager in our area to get them to approve a refund for me. At one point I was actually told that she had a meeting with them and that they did not show up. 2 weeks ago, I was told that I would be overnighted coupons as a bandaid until she could get someone to approve a refund for our food. I called her back Monday and she stated that she was unaware that the person who was supposed to send them was not in the office and they would be overnighted immediately. I called back. I was told they would be overnighted Tuesday. I called back and was told that they were overnighted yesterday. This has been the biggest joke I've ever experienced from a restaurant. 1000% do not recommend. Everyone at the restaurant says that they do not have a corporate number. They do. It is 346-222-4424. But good luck!!! They won't do anything for you. Today, I was told that Nora was busy and spoke to Elizabeth. Elizabeth said that Nora does have a supervisor named Kayla that works in the same building, but she doesn't have a way of transferring me to her. If you want to give your money away and get nothing in return, this is the place for you!! Otherwise, go anywhere else. I wish they had a negative star rating. read more

Ordered online for pick up and was disappointed when I got home. Ordered 12 Krystal's without onion and pickle and 12 with onion and pickle. All Krystal's had extra onion and a pickle. The meat was hard and cold and fries definitely were not fresh. Worst experience at a Krystal's ever! read more

We ordered, took our seat, and then waited about 20 minutes before we got our order. It wouldn't have been a big deal if it hadn't been over 85°f inside. I can't regulate my body temperature that well and it was horrible. When we walked in it was not as noticable, and if it had been we would have turned right around. We should have asked for a refund but did not. We won't be back to this location. read more

The burgers are soggy like they have been microwaved would not recommend unless you're dieing of hunger

That food is always great (brunch/lunch) time anyway. Service is usually good. Yesterday the girl at the register wasn't overly nice. First time we had to deal with that. But the food was great read more

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I waited 5 minutes for my order I placed inside,but to go. There had been a tray of food already on the counter when I ordered. When my Krystal burgers were up, the shift manager pulled the cold, stale fries from the tray of food sitting for a least 5 minutes and pt them in my bag. I called it to the cashiers attention and the shift manager grabbed the bag, yanked out the fries and threw them across the aisle to the trash and went to get me fresh fries. She never once apologized, or said sorry, or even a hurry back. This location has has great managers. The past, but in recent months,has probably gone about as bad as a location can get. Needless to say, I would be shocked for them to reply so, it unless a change in management and employee is made, it's doubtful I'll return. read more

I had a terrible experience the last time I went but this time was different. Alex at the front was on top of getting everyone squared away. The food was good! read more

Oh man, nothing says grease in a box than Krystals. These magical little sliders are nice, hot, and soft when you get them - the perfect drunk food. Honestly, they don't sit so well with me now at this age but it's still worth getting some every now and then. They did manage to get some "chicken" Krystals which is a new spin since I was last in Tennessee - but hey, the place has to adapt, right? read more

My buddy Tracy always eats at this place... And I love me some Krystals! These little burgers are good every where you can get them. read more

i never write bad reviews for places because it's very easy to get a bad impression from one mistake or mess up but i am genuinely so disappointed. i can't believe i spent $15 and some change for two hard crystal chiks that were inedible due to being left out for so long. i check the other sandwich and as soon as i took it out there's a small hair on the corner. it was at the bottom of the bag and i just got opened it. there was no way it was from me i don't have any animals or have gray/ white hair. not to mention this one was actually soft and edible so i am just so extremely disappointed. & i saved the best for last! i can't eat the chilli dog because the hotdog actually looks grey. very unappetizing and i want my money back. also i immediately took a picture of the one with the hair on it. i will be officially reporting. read more

If you've never visited a Krystal, you must! They make it easy since they are open 24/7. The food is what you should expect of a small fast food chain that exists only in the southeastern united states (the most obese region in the most obese nation on the planet). Once you go, you'll love it for a few minutes, then hate it for a few hours, and after a few days you'll be dreaming of the fresh hot small square goodness to repeat it all again! read more

I'm old enough to remember when Krystals were 12 cents. I also remember when the staff hustled, got your food fast, refilled your coffee cup, and worked to make you happy, and knew how to make change without contemplating it for ten minutes. I stopped going to this Krystal when it took ten minutes to get five little burgers, the cashier couldn't count, three other workers were having a siesta and jabber session and couldn't be bothered to clean tables, serve food, or wash down an incredibly nasty bathroom. I hope White Castle comes to town as I won't be back to Krystal. read more

There was hair and mold on my food . Plus they didn't put pickles when I asked for extra pickles. The burgers are too small and taste like mayo. McDonald's can make better food god bless don't eat here read more

Total of order was $24.57 we gave the lady $25.60 she gave us back $.03. Yes i know its just a dollar but when your the only one working a dollar comes in handy. read more

By far worst fast food I have ever had took one bite and got a refund. I don't know if it's a southern thing or not but the cheese slice thick piece of "beef" that was on my burger was slimy and gray. I have never returned fast food in my life until today. But I have also never lost my appetite due to the way my fast food looks. read more

It's Cleveland, TN so there's that...but even factoring that in it's terribly slow. And they always say it's because half the staff didn't show up for work. read more

I love Krystal's, but this visit was a sad disappointment. They had two people working and it took forever to even order our food. The drive thru line was wrapped around the building and didn't move for ten minutes. There was water all over the floor,from the toilet over-flowing, and it was just chaos... read more

We were traveling from Atlanta to Knoxville so we stopped in at this Krystals. We went inside so we could use the restroom too. And after ordering we waited for over 15 minutes to get our order and no one else was in there. I noticed that people were going through the drive-through at a decent rate. So I asked the guy why it was taking so long and the drive-through was going so fast and I had been waiting over 15 minutes. I was told that the drive-through was priority. I talked to the manager and was told the same thing too. Oh my Gosh, it took forever with a poor excuse for why! read more

Worst fast food experience ive ever had waited 30 minutes next to 3 other people waiting that also went through the drive through finally get my food and they manage to forget to put cheese on a chilli CHEESE dog .....place is a joke read more

Very slow service. Probably the last time to come. It has been slow service for quite some time. I always give a second or third try but no more after this. I had to go up and ask for my food this time. read more

I don't normally give a bad rating but this place has the worst service ever! Wen't the other night, purchased a sack full of Krystal burgers with NO CHEESE. My husband even stated THREE times- No cheese right? The girl said 'yes no cheese'. He brings the burgers home and they all HAD CHEESE! I have tried calling the store for THREE days now and no one answers. The phone goes to some weird recording. Now I remember why I stopped eating at Krystals. You SUCK. read more