The item that I purchased didn't meet my standard. However, when I returned it...It took a very…read morelong time. Kimberly got on it and handled the situation very well. I really appreciate her. Two other people asked if I was okay and was willing to assist. Value is good.

Angel Baltazar guided me since I got to the store and explained the products good I will definitely…read morecome back again

Tool rental was very kind and, informative with their tools and, policies. Unlike U-Haul yall kept…read moreour reservation and, we're kind with our Situation. Will be shopping with yall more often!!

Corporate review: I'm extremely disappointed with Home…read moreDepot's so-called customer service. I purchased an item that was supposed to be delivered last Friday, but it never arrived. When I called customer support, I was told the delivery vendor attempted delivery -- which was not true because I was home. Then I was told it would arrive the next day. It didn't. The following day, the vendor claimed the lobby door was locked. Again, not true, the lobby is not locked. I was once again promised delivery the next day, and once again, it never happened. After several calls, I spoke with someone in the escalation department who canceled the order and issued a gift card so I could place a new order. I explained that I urgently needed the item, and she told me my local store had six in stock available for pickup. I placed the order and waited for the pickup email, only to find out the item was actually being shipped to the store and would take another 3-8 days. When I called support again, I was told there was nothing they could do because the vendor had the order. I was even given a phone number for the vendor that did not work. Finally, I spoke with Corrina in the Leadership Specialty Ops department. She repeatedly said there was nothing she could do and refused to contact the local store to see if they could provide one of the items they supposedly had in stock. I've dealt with many companies over the years, and when customers experience problems like this, most businesses at least try to make it right. Unfortunately, that was not my experience with Home Depot. Because of this experience, I've decided I will no longer shop at Home Depot and will be taking my business to Lowe's instead. If you have a choice, I would strongly recommend avoiding Home Depot.

BestBuy delivery, installation, and customer service are awful. The saga continues!…read more I first purchased kitchen appliances (refrigerator, stove, microwave, and dishwasher) in January 2023 for delivery and installation in February. The delivery guys showed up with all items on a Friday but complained about not having enough help to deliver and install the items in my kitchen. They left all items in my garage and said they will be back that Sunday to do the installation. They were a no-show. The items never got installed and I asked BestBuy to remove the appliances from my garage. I re-purchased these items from the store Memorial Day weekend (May 2023). BestBuy and I worked out the earliest delivery and installation date of all appliances. That date was July 13, 2023. I had a time window of 7 am to 12 pm. I called the delivery/installation service around 10 am after not hearing from them that day. I was told that there will be only partial delivery and installation will be done on another day. I refused the delivery as this was not what we agreed on. I went back to the store where I purchased the items and rescheduled delivery and installation for July 20, 2023, of all items as the 800-customer service representative was not helpful. On Tuesday, July 18th I got a call from customer service that only the refrigerator will be delivered on July 20th, and they need to reschedule the other items (stove, microwave, and dishwasher) as these items are unavailable. John, the supervisor reassured me that he took care of rescheduling these items and they will be delivered on 7/27. Today is 7/20, and BestBuy has not delivered the refrigerator as promised. I have never ever experienced such incompetency before and hopefully never will. I am frustrated with all this back and forth with BestBuy. Their services are horrible! And for the life of me, I don't understand why they cannot get this right. They lack professionalism. They deserve a ZERO star but that was not an option. A concerned customer

I think Best Buy is fine to get something related to electronics quick. Sometimes, I'm too…read moreimpatient for Amazon to ship something to me, so I just walk in myself and grab it. They have a decent selection of everything. Also, when you need to play with certain electronics before you buy at Amazon, you can play around with them here too. They might not have certain items to play with. But like I said, they have a decent selection of everything. Their salespeople are quite salesman-y and play to people's ignorance. I remember buying a printer here. So I got the salesman to do his job and asked him to point out some printers for me. When I decided on a printer, he tried to upsell me on some gold-plated printer cables or something instead of the normal ones. He said they were faster and worked better. I'm like whatever and took the cheap cables. Well, I guess that's their job. So I can't fault them for that. At least he gave up and didn't try to be more pushy.

After trying to work with several other appliance stores around the city, someone finally…read morerecommended Howard Payne. We've had a top level experience with them from start to finish! Given the global shortages of everything and the huge demand, we had terrible luck at other places. Sales people raising prices they quoted to us the day before, or ignoring us once we started asking too many questions and giving them 'work'. HP had none of that. We got quick responses to questions and quotes, and a truly excellent install experience! I would recommend them to anyone.

I purchased a dishwasher a couple of months ago. It's the BEST dishwasher I've ever had. John Payne…read moreshowed me the dishwashers available and explained the pros and cons of each. I had decided to go with a nice dishwasher after having so many issues with the last two I bought. John said he has the Bosch. I decided to go that route too. I have no complaints. That dishwasher cleaned a pit that had been used to cook oatmeal and sat for four days. Amazing. The service technician from Howard Payne who did the installation was very knowledgeable and has been with the company a long time. Great company!

We have used Castleberry's over the years, and it pains me to have to write this horrid, but true,…read morereview. I have overlooked their high prices in the past, telling myself 'but I'm supporting small business'. Not this small business. Not any longer. Today was the last straw. Our dishwasher had stopped washing dishes; it ran, but things were not coming out clean. The 'technician' who arrived was not courteous, polite or kind. I won't give his full name but it begins with an E. Still, I figured people have bad days, things happen in their life, OK. He wasn't Sonny Sunshine today, so what? After some time he said it was the motor that wasn't functioning well, so the water wasn't getting full force. "A new motor assembly is $170". As I tried to run through the numbers of whether it made sense to fix this one or buy new, he says "Oh NO, it's $350 FIXED, $170 is just for the part!". His tone was very rude, and I almost declined to have it fixed, but knew I'd pay a scathing service charge. So I decided to fix the dishwasher. He left. I should have heeded my gut warning to never have him or Castleberry's back in my home again. Ah, hindsight is 20/20... In fairness, I will say that the part did arrive quickly, and he returned in 2 days to install it. Which is where things went downhill... As he's getting things set up, he says he needs to turn off the breaker to the dishwasher to fix it. I inform him that the electrician who installed our new breaker panel hadn't labeled it yet. He *lost* it. "Are you kidding me?? Of course they didn't....now I have to go through them all and it will take longer.." He then LITERALLY fell back and laid down on the floor on his back with his arms at his side, complaining all the while. He then hauls himself up angrily and at this point I take a step back as I am physically afraid. My son stood nearby, watching, scared. I screamed at the kids to get out of the room - I almost sent them outside as I did become physically afraid for us. He was acting like a large, violent child. I offered to have him return another day after I could get the panel labeled. He did not hear, or understand, as he just yelled "If I pull this thing out and it's connected to power, I will get electrocuted, the power needs to be shut off!!" No sh#@, Sherlock, I am aware of that. And you clearly did not listen to me. Afraid though I was, he was escalating and I did not feel like being treated like this anymore. As he continued ranting, I informed him (in a loud voice) that I was sorry this situation was so upsetting to him, but it is not my problem, nor should he be yelling at me. I may have screamed back at him, as if he WAS a child, to do his job. (A wave of confidence and bravery had overtaken me and I was going with it). Something got through to him, because he got it together and calmed down after that. He was not nice, or courteous - he never was - but he was no longer yelling at me. The job was finished rather quickly, and we can only hope it works. And if it doesn't, honestly I wouldn't call these people back anyway. I want to call them or go into the store to report this travesty, but with the holiday weeks coming up that may prove difficult. If I get anymore response, I will update.

We requested service on our leaky fridge. Unfortunately, the repair guy from Castelberry's was…read moreunwilling to go into our crawl space, so I had to go under our house to try and locate the water shutoff valve for the fridge. It took me awhile to find it, as I am not the expert. Interesting fact #1: I called a repair guy so I would not have to do something like search around in my crawlspace. It took me awhile to find what I was looking for, but after becoming filthy, I finally found it. Interesting fact #2: I was charged for the time it took me to locate the shutoff valve. The guy replaced the part that needed fixing (that part was fine), but he broke the actual button you press to get water. He didn't have the replacement with him, so he had to come back later in the day. Interesting fact #3: I had to leave work two times. I just wasn't very impressed with the customer service (lack thereof). I'd definitely call a different repair guy in the future and would not consider purchasing an appliance here. Just my two thoughts.

We love the prices here. Good selection of tile, flooring, vanities and so much more. Staff is…read more very helpful.

Great place to get deal on Flooring. This is our second purchase from them and had great service…read moreboth times.

I was able to get the side by side refrigerator I wanted though the inventory was small (only 2)…read more The price along with delivery, installation, and haul away was a HUGE savings! I was unable to remove the door ice maker to throw away the first few icecubes so I called the store and the phone was promptly answered, I was given easy instructions that worked! VERY happy with my purchase and will be coming back for more appliances soon!

I had an awful experience despite making every reasonable effort to resolve the issue. I placed two…read moreseparate plant orders using the same information both times, yet I still received the wrong plants. To make matters worse, the customer service I received while trying to fix the problem was extremely poor.

Ordered 3 times. Great customer service and healthy plants. Delivery times could be better but very…read moreresponsive team