Couldn't have been worse! Brought car in for an oil change and inspection. Got it back with a check engine light and multiple error codes. I opened the hood to check the oil and the engine cover was just sitting there sideways. I immediately went back in and notified the front desk, they had a mechanic look at the codes. Mechanic thought it was the battery or alternator but checked both and were fine. He then tried to reset the error so I could drive it and see if it went away. So I drove it home and it immediately came back. I returned the next day to have it looked at and they took 4 hours to call and tell me it has multiple errors and they suggested I take it to another shop to be fixed and assured me they didn't do anything wrong. I took it to a new shop and they found the issue instantly. When they replaced the oil filter they stripped a wire harness and shorted the electrical system. Have video and pics of the damage. $600 later everything works fine again. I don't ever plan on taking my car here again if they don't make this right. read more

Kyle and the techs at shop 8128 kwik kar took care of my vehicle inspection really quick. I definitely would recommend them.

I'm not a car guy. They recommended over $3K in repairs and another mechanic replaced a sensory for less than $150 and told me he couldn't find anything else wrong with it. Again- I'm not a car guy, but it feels like I got close to being taken for a ride. read more

Installed a new oil pan and gasket and that was not the gasket that was leaking. My van is now leaking oil on my driveway and it wasn't prior to the work they performed. When I went by to complain the mechanic took a photo & showed me a photo of a gasket that was leaking oil that was not covered by the new oil pan. $900 - They told me I needed to talk to the district manager at their location in The Colony. No district manager there. The management company is located in Plano. So far, no one has contacted me for a resolution. read more

I have been getting my car serviced here for a few years and every time has efficient and respectful when I decline the upsale of air filters. I change my own air filters, both cabin filter and engine air filter. So after I was there last week and they showed me the dirty air filter, I stopped by an auto parts store and picked up both. Today, when changing the cabin filter I notice that 2 of the screws that hold down the box the encases the air filter are missing. This detail is minor, yet disappointing to me. Also, the reminder tag in the top left corner of the window.......when the old one was removed, also the reminder for a tire rotation was removed. The tire rotation sticker not only had the mileage for needed service, but also the address to create the appointment. This is a service that I get done at Costco where I bought the tires, as it is a free service. Again, a minor detail....but important to me. I understand it might have been stuck to the reminder they removed. As a courtesy, I should have been handed that sticker and given an apology or at the least, leave the sticker in my car. Fortunately for me, I know the mileage to have the rotation completed and I am confident I can easily locate the website. Oil change was fine, they were fast and a coupon was honored. Hopefully this review will serve as a reminder to respect the property of others read more

Avoid the Kwik Kar at PROSPER -- they put my safety at risk. *    I paid for a radiator hose repair, but they gave me back the car without testing it. Within an hour, it broke down in the middle of the road with an even worse coolant leak. *    The next day, after keeping my car all day, they admitted the radiator was still leaking and blamed me for not letting them do a "triage" (which they never mentioned before). *    When I asked for the manager's contact, Qwan and Jose said complaints wouldn't matter, refused to share details, and threatened to call the police. They only gave me the number when cops arrived. This was unprofessional, disrespectful, and dangerous. They charged me, failed to fix the issue, and handed back a car that wasn't safe to drive read more

Jose G was great . He answered my questions about my daughter's car and got her done super quick when she came up there with the car!!!!

Ethan and Eddie took amazing care of my needs in a pinch. I was in and out in less than 30minutes and they explained every step of the process. Definitely stop by for your car care needs and as for Ethan or Eddie!! Thanks Kwik Prosper!! read more

Kwik Kar Oil Change & Auto Care - Tires Near Me - Prosper, Texas

I have been to this location several times due to convenience. I've had minor inconveniences like arranging my day to go there then 2 times the guy to rotate tires was gone then another time there was nobody there for a state inspection. Ok I'll look past it....for the location convenience. But I've officially given up and won't return. On 5/30 we took my car in for an oil change & tire rotation. -Maintenance light wasn't reset. -Grease was left on the leather of my armrest, seat & the carpet in the floorboard. -$20 coupon not applied and not adjusted upon confirming. My mom had the $20 off coupon on her phone from the email blast (she was picking up for me) and there were also signs in the lobby. Checked out and paid but having no idea what the services cost my mom then verified that the $20 off coupon was applied. The clerk rolled her eyes and said no, that she didn't know what she was talking about. My mom asked if she could please reverse the transaction or credit & recharge. She said, the system doesn't do that. My mom asked for a manager for assistance. She talked with a man in the garage that was equally annoyed and said to come back the next day for a manager. The next day she returned and spoke with Kevin and he said the manager is on vacation, Shawn will be back 6/4 and can fix it. So on 6/5 I went by to speak with Shawn and he said he can't do anything about it, but then said he will give me the $20 cash. I said ok great. He went into the garage and called the owner, Eldrick, whom said he can't give me cash but that Eldrick himself will credit my credit card. Shawn asked for my receipt to send Eldrick a photo of it. I had it, he sent the picture and said it would be done that day. As he walked away Shawn threw his hands up to his head and let out a yell in frustration. We were kind & patiently went back several times. So unprofessional on all accounts. That was 6/5 at 10:50am. It's now 6/15 with no credit. read more

Worst service. Do not take your car here. Went in for a state inspection on 1/29. The guy walked out and rudely said to leave because the state inspector was not there and asked why didn't we read the sign at the door? We didn't get out of our car yet to even see the sign. If that is how they speak to customers, I wouldn't trust my car here. read more

These guys rock. Polite. Quick. Offer to fill your tires for free. Especially right next door to a 7-11 where they have those machines where you have to fill your tires yourself. Ughh. Who would want to do that?! Reasonably priced and they're straightforward. We can do that for you but it's going to take X amount of time etc. Good guys. read more

Third time we have had horrible service here. They broke my husbands bronco hood and took no accountability. We took our car in for an inspection and after wasting our time they inform us the machine is down. The biggest problem is they still charged us for the inspection even though they couldn't complete it. The guy couldn't care less about our frustration. They need some serious customer service skills. Terribly unprofessional. read more

The "Kwik" should be removed from this businesses name. I came in for an inspection, was told there were three people in front of me and only one inspector, but it would take an hour and a half. Those were some dang long inspections I thought to myself, but heck, I brought my lunch! After 35 minutes not a single person in front of me had moved. Another woman who had been checked out had been waiting 20 minutes for her car to be brought out. Four guys were tucking it up in the service bays, vaping, and having some great chuckles. Zero sense of moving customers along. I left after 40 minutes. read more

Stopped in for a quick state inspection at 3:30, I'm only person. tech pulls my diesel truck in, then a taller bearded guy walks in from back, and they both do lights, signal checks,,,bearded guy starts eating his food and chatting,, 3:50 - hey guys what's the delay? Why is the hood up? ' we are checking engine' It's a diesel, no emissions test needed, what else is left to do? I get an 'um' I go sit down Tall bearded guy opens shop door and says ' you can take your truck, don't tell me how to do an inspection' I said what? What's your name? I've been coming here since the day this shop opened with 5 cars, what's your name? He replies ' I'm on break, don't have to tell you my name, I ask the tech that pulled the truck in for his name - and he stares at me. These guys are clowns STAY AWAY read more

Kwik Kar Oil Change & Auto Care - A clown - Tires Near Me - Prosper, Texas

Absolutely the worst quality of service I have ever experience. Dropped off my vehicle for repairs and was advised that it would be completed within a couple of hours. A short time later I received a callback that advised that it would take 2-3 hours longer than expected but guaranteed that my vehicle would be done that day. As closing time approached I called the store (9 times before getting someone to answer) and they advised that they would need to keep my vehicle overnight. Called the store the following morning/afternoon for an update. At this point have called 40+ times and still no answer. No update on my vehicle, no information as to when it will be completed. Would be nice to know when i'll have my vehicle back... read more

I was pleasantly blown away by the incredible service that I received at this location. Twice I have been there for a nail in my tire and the staff quickly responded when no one else around would in a timely fashion I highly recommend coming here, even if it's a little out of the way, just because of the people that work here. read more

everyone was kind, friendly ,and service was absolutely amazing. They diagnosed the problem quickly and where efficient fixing the problem. read more

Friendly and fast. I walked in without an appointment and 15 minutes later my Texas state inspection was done. Nice! Brand new building, clean and bright. I'll be back for sure- read more

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CONSUMER BEWARE $2600 was taken from my bank account for repairs that were not done. Kwik Kar towed one of my vehicles to another dealer agreed to have it repaired and diagnosed upon dropping vehicle off Kwik Kar has refused to pay for said repairs and more damage due to problems not fixed. Kwik Kar has refused to speak with me further concerning my vehicles as well as refusing to refund my $2600 to have my vehicles repaired elsewhere. The new District Manager Eldrick Flowers has refused to work with me after advising previously he would help. This is not right. You can't steal my money from my bank account and not provide a service. Why were my funds taken and not returned? The public should know what's going on this has gone on for months. The staff keeps changing. read more

Malcom was great!!! Helped me out with my inspection anddd some other random car struggles I was having! Super nice guy!

This place is an absolute joke. A bunch of incompetent kids running the place. Dropped my car off at 11:30 am for an oil change. I was told it would be 45 minutes. They called an hour later to tell me they were backed up and couldn't do it until tomorrow, and to come pick my car up. I went to pick it up and the car was actually being serviced and I was told it would be done in 20 minutes. I've now been waiting 2 hours for my car. My car wasn't given back to me until 4:00 pm. They had my car from 11:30 am to 4:00 pm for an oil change. I've also come here several times only to find out their 'system is down', whatever that means. Never again. read more

Great service. Staff was extremely professional and well-informed. Definitely my preferred spot for any car service needs!

waited 2 hours for an oil change while multiple other customers were helped with the same service much quicker. I have been here before with similar wait times and were given false estimates each time. read more

My car was broken the check engine light is on,need get fix and done a state inspection,they charged me over 1500 to fix the problem and promised me gonna be done in two days ,and now it is day 3 they still no answer when gonna be done,I went to the shop to check there is no one work on my car,they all been seated fuk around but fix the car,what a lovely surprise place, please try to avoid this place as you can , and this is the most unresponsive place ever,and they charged way too much, feel like all about scam take your money away,I don't even know if they really can fix my car or not read more

People don't know how to change brakes. They said they were replace pads rotors and sensors with oem parts. After a week, my brake light came on again. Took it back and they couldn't figure it out, so I took it to dealership. Dealership said the pads and rotors were not oem parts and the sensors were not replaced. Liars. Will never go back. read more

Went in for a state inspection. Told me my vehicle failed because wiper blades were torn. I watched them tell two more customers getting state inspections the same thing. They position it has standard wiper blade replacement will be $15.99 or premium for $25.99. I looked online and blades were sold in a pack of two. Little did I know Kwik Kar sells them individually so $25.99 per blade. In my opinion this is their way of making money on the state inspection and is a misleading way to pitch the blades. I would avoid this location and go to Valvoline on 380. read more

Came in n for an oil change. It wasn't particularly busy. Guy asked me to come back 5 hours later. I told him I didn't mind waiting since I brought my laptop to work. He strongly suggested I come back at another time. Guess they didn't need the business. Went down the street to Valvoline. Cheaper price and they had me out in 20 minutes. Thanks, Valvoline! read more

Oil changed- super unprofessional and took forever. Should have gone to my normal place

Amazing and quick service with wonderful and thoughtful employees. They've always been able to squeeze us in even at busy times and never take too long and they are always super polite and helpful. read more

Service is fast and with high quality. The staff is always trying to be personal and communicate effectively.

This place and Bryant, the manager should not be allowed to work on cars. I brought my car in and it is worse than when I brought it in. There is no communication in the shop, I wrote a big paragraph of what was wrong and ended up with a random $400 part that did nothing to help, the battery they installed is having problems, what can they do??? When asked why it was installed he couldn't tell you, then I pressed him on it and he said I could go somewhere else. When I asked for a refund, they said no. This place is run by a liar and a cheat, and when called out will double down and send you off worse off than when you went there. Stay away. I plan to dispute the charge, write a letter to the attorney general, the BBB, and put flyers all around the neighborhood telling my story. This place and Bryant need to be SHUT DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am coming. To the general public, you are welcome. read more

Cannot recommend. I'd find another place to service your vehicle. Had several issues that were unresolved.

Amazing service each time I have been! Every tech has been responsive and knowledgeable!

Kwik Kar Prosper is conveniently located, opens early and stays open late. A one stop shop for car inspections, oil changes, tires and tire service and so many other things that help me maintain my vehicle. The staff was kind, knowledgeable and I was in and out of there quickly. Great waiting area too! A bonus for sure. read more

We had a great experience today with an oil change. Quick service and fair price. We will be back!

I took my car for an alignment check and was told my frame was bent. Truth was a bent right strut... dont trust these dudes. I wasnt explained anything just told to pick up car. Thank goodness for Christian bros... those folks did a great job. At least get a second opinion before going with what kwik car says read more

Just another typical scammy and rude oil change center. I really wanted to spend money in my city and more locally so I didn't schedule with the dealership. After their games the oil change was more expensive than going through Chevy and I had to deal with lies and games. There was my one chance and I'll be making sure to tell everyone I possibly can to avoid this location especially. read more

Went in for a routine oil change , only took 10 minutes. It usually takes me 10 minutes to find the oil filter, oil, newspapers and correct socket. Another 10 minutes to loosen the nut, another 10 to loosen the filter, another 5 minutes to pour the oil, another 10 minutes to wipe up the oil off the driveway. These guys are good. read more

First time at this one. Will come back the guys here were very professional and fast. If you need your car service come and see these guys.

A/C completely went out and they were able to get me in as soon as I got there! Incredibly quick and kind, albeit it was a quick fix for them, they didn't even charge me for a diagnostic & we were there for a total of 15 minutes. I couldn't recommend them more! Will definitely be going to them again for any other issues. read more