Cancel

    Open app

    Search

    Valvoline Instant Oil Change

    3.5 (125 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 2 months ago

    Services - Valvoline Instant Oil Change

    Oil changes

    Valvoline Instant Oil Change Photos

    From this Business

    Recommended Reviews - Valvoline Instant Oil Change

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Disagree sir
    Jessica G.

    Had to pick one star just to be able to leave a review . This place will mess your car up and claim prior damage is on the vehicle when you take it in for service . Referred by a friend which unfortunately sent me pics of what happened to her vehicle . She went in for an oil change and was told they could replace her brake light . She agreed and was then told they couldn't replace the break light for some reason . They left the existing bulb out dangling and not hooked up correctly. They damaged the skull cap in the process and are basically not accepting fault. Clearly not trained or qualified to replace brake lights . Receipts and pics below. You know the old saying "you break it you fix it ."

    Invoice from impound.
    Austin M.

    December 16, 2020. Everything changed and it all started with Valvoline, went in for a normal oil change and assumed everything went fine as usual. Then December 28th, 2020, my vehicle was towed from my apartment complex as my parking permit had been removed. I have lived here 6-7 months and had a permit since I moved in and it is located near my registration sticker so why was this removed? I contacted Valvoline and spoke with Dalen (shop manager) when the vehicle was towed who assured me he would refund it and prompted the company card info. However, the impound lot wouldn't accept over phone payments. So we agreed and I obtained the invoice and he was to issue me a check within the next 48 hours. Well that evening he reaches out to share they couldn't retrieve video footage from that day or the day prior so they couldn't refund me the impound fee of $325. Just my luck, well the wrecker didn't transport my vehicle properly and ruined my transmission resulting in upwards of 10K worth of damages. I got my insurance involved and that was fixed after a rough month of using rentals and excessive additional out of pocket expenses from myself ($1650). I kindly reached out to Valvoline as I have used them for 6+ years and informed corporate of the situation. Well the area manager TODD SMITH reviewed the case and never followed up or gave me any declination information. They said they would follow up within 24 business hours and I called 3 separate occasions only to never receive a call or email back. I am certain that Valvoline removed the sticker because I didn't get a car wash, I didn't detail my vehicle and why in my right mind would I remove this sticker? Additionally, a month prior during thanksgiving week a vehicle was towed from our lot and it was sitting directly next to mine so why wouldn't it have been towed then due to no sticker? Valvoline can't reward or pay out all customer claims and I understand that but I have been transparent and honest about every detail and step of this mishap and ultimately the technician made a mistake. I am not asking them to claim responsibility for my vehicle damages but simply refund me the fee of getting my vehicle out of impound which compared to what I have spent plus family and friends I have referred over the years is very minimal. I truly am appalled at the level of customer service they have shown during this claim and management of this situation. It truly makes me question the integrity of their services as well as their work under the hood. What is it that makes it so difficult to accept fault for a simple mistake after I have exhausted my frustration and tried to be as sincere as possible. I am fed up. 1. Dalen the shop manager should not have assured me compensation for the damages up front. 2. Dalen said they couldn't retrieve footage; Todd Smith stated to his rep, they couldn't see the technician removing the sticker... find the difference thought we didn't have footage 3. Three separate occasions I have been promised a call back and have waited a week in between follow up. ABSOLUTELY NOTHING 4. Who else are they taking advantage of in ways we may not be aware? Shorting fluids, purposefully neglecting job duties to assure your return, or simply not caring because why not, when there are no repercussions. Mistakes happen, the least you could do is own up to it and respectfully handle this situation and compensate me for the damage I incurred. I will not return and as my family members and friends usage of Valvoline Instant Oil Change, we will all be going elsewhere because of the customer service, support, and management by this horrid company.

    Oil that I blotted up from one of the puddles in my garage

    I went in to get my oil change with zero leaks from my car or on my garage floor prior to taking my car here. When I got home, I noticed my car smoking and I had oil splattered on the outside of the grill. I popped the hood and you could tell where oil was wiped up from the reservoir. I was told that it just needed to burn off. I go back to the station since my car is leaking puddles of oil, smells like something is burning and noticed oil is splattered everywhere underneath the hood. The worker told me that my oil pan was leaking and I needed a new seal or that it could be the passenger side cv boot was leaking grease. Umm, that's not grease splattered all underneath my hood, it's oil! I then asked, if my oil pan seal all of a sudden started leaking, after it was not leaking prior to me coming in here, then shouldn't the technician have said something when he was inspecting and draining my oil?!?! I was then told this wasn't from anything that they did wrong. RED FLAG! I didn't go from having a non leaking routine maintained car to now having an oil leaking issue from something that wasn't cause during the oil change. Would not recommend this place anymore! I have been coming to this station for a few years and this has been the only issue.

    Tail light left dangling

    If I could give 0 stars I would. Very disappointed. Went in for a oil change. They said I needed a new driver tail light. They never replaced the tail light as they couldn't figure it out. Obviously not qualified to do the job in the first place. They left my tail light dangling there and not even hooked up correctly. When I called to complain about it they said they would drive to my house an hour away and fix it. Then I get a text from one of the employees saying they won't be able to fix it as it was damaged when I arrived. NOT TRUE. I will NOT be going back and I DONT RECOMMEND this place to ANYONE. poor business practice to get someone's hopes up and then bail. Thanks guys

    See all

    1 year ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Great service, excellent work, prompt, honest. Do what they say. Will always use them for basic repair needs.

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 1

    5 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Valvoline D.

    Valvoline D.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 2

    3 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Valvoline D.

    Valvoline D.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mia C.
    134
    1
    2

    3 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    I love Valvoline but this location is extremely slow . Take 5 up the street is 10 times faster and just as efficient.

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tiffany G.
    646
    10
    21

    4 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0
    Photo of AK G.
    0
    7
    10

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Everything is great at this location, from the call I made to get information to the time I left this location.

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Fast and friendly is what we strive for! See you down the road!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    We like to save you time and give you peace of mind, see you soon!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tawnee B.
    223
    13
    0

    5 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Steven S.
    655
    106
    91

    6 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    They always take great care of my vehicles. Even with cars in line, they take extra care to ensure proper service.

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K D.
    0
    37
    0

    5 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    We're always happy to help, see you next time!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John L.
    40
    35
    51

    9 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Valvoline C.

    Valvoline C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 4

    Ask the Community - Valvoline Instant Oil Change

    How much is a 5 quart semi synthetic 5w20 oil change?

    Hello Jason, Thank you for your interest in Valvoline servicing your vehicle. Our Valvoline… Read more

    View All 2 Questions

    Review Highlights - Valvoline Instant Oil Change

    They had only completed the state inspection and forgot that I was also there for an oil change.

    Mentioned in 11 reviews

    Read more highlights

    Verify this business for free

    People searched for Oil Change Stations 4,355 times last month within 15 miles of this business.

    Verify this business

    Take 5 Oil Change

    Take 5 Oil Change

    (62 reviews)

    If I could leave a minus Star Review I would…read more Decided to try Take 5 today. I thought it was a simple oil change and now I'm worried about anything and everything they may have touched. I spent an hour and 18 mins there and it is the first time I have texted my mechanic, DURING the oil change, asking him if they should be removing parts from my truck and then asked him to come check my truck AFTER an oil change. I dread to know how many pounds of torque are on that plug and how many bolts they stripped on my skid plate. 3 people went under my truck. One to change the oil, one to fix/correct the first guy, and then the last guy to do "checks"? As time ticked away, many other workers looking at the first guy under my truck and trying to avoid eye contact with me. Not one time did a manager come to explain what was happening nor the guy who did a great job taking my payment. I get that all vehicles are different, I get that people are new, I get problems happening, however, not only was it a LONG process, one that I don't trust, but they also left a mess on my truck. Had to get my truck washed after using Take 5 from fluids on the side and hand prints on my hood. As I was sitting there I told myself, I need to learn how to change my own oil. 8955 Hickory St, Frisco, TX location

    Came here last Saturday for a state inspection. Love that you can wait in your car. They offered to…read morewater while we waited which was a nice touch. Once I was able to pull up for my inspection, the guys doing the inspection were quick and efficient. I even told one of them "wow that was super quick." So if you need a quick efficient location that will get your inspection done for under $20 this spot is for you!

    Valvoline Instant Oil Change - oilchange - Updated May 2026

    Loading...
    Loading...
    Loading...