I took my car here around 3:00pm yesterday. I normally go to Take 5 but there was a 2 hour wait and I desperately needed the oil changed and coolant in the car so I came here. I waited about 15 minutes which was reasonable. The girl scanning in was nice. I asked her if they will top off coolant and fill tires because the coolant was low and my tire pressure light was on. She assured me they would and they started the service. Not once did anyone come explain pricing or how it works, give me an option or anything like Take 5 does. Then they came to replace my oil. They all looked annoyed to be there and the guy changing mine very clearly did not put coolant or any top off of fluids. They also did not even touch my tires. This is all fairly basic in an oil change but for them it must have been too much to deal with because I had to ask if they did it. Another guy had come over to the window and said yes and I asked again if he was sure to which he said, yes again. had zero wiper fluid so I knew already that they didn't just from that alone. The girl came over to ring me up. The oil change was $135 which is absolutely ridiculous. There was zero warning on the price plus it was clear they didn't bother to do anything else with the oil change. I'd honestly be shocked if they did anything at all. I'm just hoping the oil is fine. I paid and the hood was still up. The guy who said that they topped off the fluids closer the hood and told me I was good to go. I asked him if they filled up the tires and he said no. I said I asked before they started if they'd do it and they said it was included...clearly this was an annoyance to them. He said the machine wasn't working and I'd have to drive down two stalls. I was like sure that's fine...welp when I said that he just got the air compressor at the stall I was at and filled them up. I'm assuming he just didn't want to do it... Finally, I asked him again for the THIRD time id they'd topped off fluids. He said yes they should have and I told him the car was still saying it had low coolant and could he just check because I just paid them $135 to do this and I didn't want to have to come back. He finally did and...no they had not put coolant or Wiper fluid in. He very reluctantly did it and said he was always having to show people how to do their jobs. I'm assuming this happens a lot and they just hope people don't say anything. Long story short, this place is overpriced...gives no indication of how much the service is and then doesn't even do the basic "18 point maintenance check". I'm so annoyed I had to keep asking and they kept trying to make me leave before they even checked under the hood. They clearly are too busy or annoyed to deal with it. I will absolutely not be back and I would highly suggest you go elsewhere too. read more

I took my car to get inspection and they said it failed. Couldn't tell me why. I took to another place 20 minutes later and the guy who ran the inspection there said the guy manually put fail engine on which will automatically fail inspection. My car passed inspection so I went back to this place to get a refund and the guy said he knows how to do inspection and would not refund my money. I would not take my car to this establishment they are a ripoff and staff is rude and don't know what they are doing. Would not take responsibility for their error. This is why they have a poor rating. Don't give them your money! read more

The staff was extremely rude and unprofessional. The front desk lady did not clarify the charges, handed me only half the bill without the final amount, and her behavior was completely unacceptable read more

Had to pick one star just to be able to leave a review . This place will mess your car up and claim prior damage is on the vehicle when you take it in for service . Referred by a friend which unfortunately sent me pics of what happened to her vehicle . She went in for an oil change and was told they could replace her brake light . She agreed and was then told they couldn't replace the break light for some reason . They left the existing bulb out dangling and not hooked up correctly. They damaged the skull cap in the process and are basically not accepting fault. Clearly not trained or qualified to replace brake lights . Receipts and pics below. You know the old saying "you break it you fix it ." read more

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Went today for an oil change the team was great. Huge shoutout to Ian; I needed a new cabin air filter and they didn't have mine in stock and instead of putting the old dirty one back in he went over to NAPA and got the one I needed. Amazing service! read more

What a fabulous experience I had today getting a full service oil change at this location. The main reason it was awesome was my CSR, Julia! She was warm, friendly and an absolute genius figuring out my 2022 Toyota Highlander settings. Since my husband passed away, I've taken over auto maintenance and know next to nothing. Julia explained my systems, checked and demonstrated what to look for and explained science facts regarding how a car's engine uses and processes oil! I will definitely be returning to this location because of the kind, informative service provided by Julia and the other members of the tech team who got me in and out quickly! read more

Brought my wife's VW in for an oil change and got home and had large oil leak under the car. I lifted the hood and noticed they forgot to put the cap back on. Called them and they said bring it back up there. I told them I didn't feel safe driving it up. They said it that's the only way they could look at the car so I checked the oil and lost, was about a quart or so and drove the 3 miles back. Right before I got there, I could hear the engine grinding, so I stopped the car on the street. They came out with the cap and some more oil to fill to the top and said good day... I said I needed to have it checked out by a licensed mechanic to make sure nothing was wrong, and I needed the managers phone #. They have me a name and phone # to contact. I called about 3 x's in 48 hours with no call back. I called the corporate office who said they would call the district manager and have them call me back. At that time, I took to the VW dealer to have them check it out. Another day goes by, and I call corporate who states they can't or will not do anything about it. I just wanted them to pay the VW dealership's hour labor for service ($149.00) and they refused. Still never got that call from the manager or the district manager. The obviously tried to avoid me and not take any responsibility whatsoever. Needless to say, will never be back and warn others of the experience. read more

Oil change is good. HOWEVER, State inspector schedule is unreliable. Called to confirm the state inspector was there today, they said yes.. I went and when I got there, they said the guy's license expired. Not the first time that the inspectors are no show or gone for the day in the middle of the day. Done going to this place for inspections. read more

Great service, the assistant manager was very helpful and provided advice that was beneficial highly recommended read more

Great service, excellent work, prompt, honest. Do what they say. Will always use them for basic repair needs.

Amazing oil change service. Very educated gentleman and 1000% so much better than the one on university. Educated me at that and that was amazing. Coming back here again everytime!! read more

I have been going to this Valvoline Service on main with all of my vehicles for three years now and never had a problem. Ian the manager, Chandler and others have always been great. However today I had Julia servicing my vehicle, she was rude and unprofessional. If you go here I highly recommend not allowing Julia to service your vehicle. read more

December 16, 2020. Everything changed and it all started with Valvoline, went in for a normal oil change and assumed everything went fine as usual. Then December 28th, 2020, my vehicle was towed from my apartment complex as my parking permit had been removed. I have lived here 6-7 months and had a permit since I moved in and it is located near my registration sticker so why was this removed? I contacted Valvoline and spoke with Dalen (shop manager) when the vehicle was towed who assured me he would refund it and prompted the company card info. However, the impound lot wouldn't accept over phone payments. So we agreed and I obtained the invoice and he was to issue me a check within the next 48 hours. Well that evening he reaches out to share they couldn't retrieve video footage from that day or the day prior so they couldn't refund me the impound fee of $325. Just my luck, well the wrecker didn't transport my vehicle properly and ruined my transmission resulting in upwards of 10K worth of damages. I got my insurance involved and that was fixed after a rough month of using rentals and excessive additional out of pocket expenses from myself ($1650). I kindly reached out to Valvoline as I have used them for 6+ years and informed corporate of the situation. Well the area manager TODD SMITH reviewed the case and never followed up or gave me any declination information. They said they would follow up within 24 business hours and I called 3 separate occasions only to never receive a call or email back. I am certain that Valvoline removed the sticker because I didn't get a car wash, I didn't detail my vehicle and why in my right mind would I remove this sticker? Additionally, a month prior during thanksgiving week a vehicle was towed from our lot and it was sitting directly next to mine so why wouldn't it have been towed then due to no sticker? Valvoline can't reward or pay out all customer claims and I understand that but I have been transparent and honest about every detail and step of this mishap and ultimately the technician made a mistake. I am not asking them to claim responsibility for my vehicle damages but simply refund me the fee of getting my vehicle out of impound which compared to what I have spent plus family and friends I have referred over the years is very minimal. I truly am appalled at the level of customer service they have shown during this claim and management of this situation. It truly makes me question the integrity of their services as well as their work under the hood. What is it that makes it so difficult to accept fault for a simple mistake after I have exhausted my frustration and tried to be as sincere as possible. I am fed up. 1. Dalen the shop manager should not have assured me compensation for the damages up front. 2. Dalen said they couldn't retrieve footage; Todd Smith stated to his rep, they couldn't see the technician removing the sticker... find the difference thought we didn't have footage 3. Three separate occasions I have been promised a call back and have waited a week in between follow up. ABSOLUTELY NOTHING 4. Who else are they taking advantage of in ways we may not be aware? Shorting fluids, purposefully neglecting job duties to assure your return, or simply not caring because why not, when there are no repercussions. Mistakes happen, the least you could do is own up to it and respectfully handle this situation and compensate me for the damage I incurred. I will not return and as my family members and friends usage of Valvoline Instant Oil Change, we will all be going elsewhere because of the customer service, support, and management by this horrid company. read more

Valvoline Instant Oil Change - Invoice from impound. - Oil Change Stations Near Me - Frisco, Texas

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Worse people ever they told us it would be 65 dollars . Took him 5 minutes to put the dummy tire own and would not set it down on the ground till we paid him 250 dollars more. Thief's don't use these people the manager David very rude . read more

I've been taking my car here for a year. The Assistant Manager Grant and his team are great! I went in for an oil change, and had several questions o general maintenance and options for keeping my vehicle in the best condition. Grant was patient and very knowledgeable. He's always a pleasure to work with and I will continue to business with him. read more

I went in to get my oil change with zero leaks from my car or on my garage floor prior to taking my car here. When I got home, I noticed my car smoking and I had oil splattered on the outside of the grill. I popped the hood and you could tell where oil was wiped up from the reservoir. I was told that it just needed to burn off. I go back to the station since my car is leaking puddles of oil, smells like something is burning and noticed oil is splattered everywhere underneath the hood. The worker told me that my oil pan was leaking and I needed a new seal or that it could be the passenger side cv boot was leaking grease. Umm, that's not grease splattered all underneath my hood, it's oil! I then asked, if my oil pan seal all of a sudden started leaking, after it was not leaking prior to me coming in here, then shouldn't the technician have said something when he was inspecting and draining my oil?!?! I was then told this wasn't from anything that they did wrong. RED FLAG! I didn't go from having a non leaking routine maintained car to now having an oil leaking issue from something that wasn't cause during the oil change. Would not recommend this place anymore! I have been coming to this station for a few years and this has been the only issue. read more

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If I could give 0 stars I would. Very disappointed. Went in for a oil change. They said I needed a new driver tail light. They never replaced the tail light as they couldn't figure it out. Obviously not qualified to do the job in the first place. They left my tail light dangling there and not even hooked up correctly. When I called to complain about it they said they would drive to my house an hour away and fix it. Then I get a text from one of the employees saying they won't be able to fix it as it was damaged when I arrived. NOT TRUE. I will NOT be going back and I DONT RECOMMEND this place to ANYONE. poor business practice to get someone's hopes up and then bail. Thanks guys read more

Valvoline Instant Oil Change - Tail light left dangling - Oil Change Stations Near Me - Frisco, Texas

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I love Valvoline but this location is extremely slow . Take 5 up the street is 10 times faster and just as efficient.

I came in for a routine oil change on Saturday morning. They showed me my air filter which was black and filthy. I told them I would change the filter myself. Shortly after leaving, my check engine light came on and I'm having issues with my car when pushing the accelerator. I popped the hood and upon inspection immediately found that they put my dirty air filter back in the wrong way with the black part facing in. So my car sucked up all of that debris and now my car is throwing codes for mass air flow sensor. I'm certain they did this on purpose because I refused their service to replace the filter. I'm driving 8 hours to Big Bend National Park this weekend and my car is having issues. Super frustrating situation. Take your car elsewhere!!! read more

Normally my car Toyota Sienna full synthetic oil change and filter charge $60-65 other services.I had a Groupon cupon $49.99 visited their store after they ask $29.65 more money.After I told the manager adjust my invoice $70.58. They also usually put 5-10 thousand miles for full synthetic, but i believe they put normal oil because they wrote for only 3 thousand miles. Don't waste your money here.They are grifter.. read more

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Waited 30 minutes. Told the attendant up front I needed an oil change and help changing my break light (I had the bulb) said it would be no problem. Patiently waited my turn. Within 2 minutes of them starting work on my car they let me know they don't have my filter (wtf) and then recommend me driving to a different valvoline but won't confirm if they even have the filter at those locations. Ask if he can still change my break light and he goes "uhhhhhh" at which point I just said forget it. What?? I've never had such lazy and nonchalantly rude service at a valvoline. Never go here. read more

Blake and Jonathan did a great job on my car today and were super friendly and professional. I don't trust many car places, but this shop is honest and there's no sales pressure. read more

Last month, the day before leaving on a road trip, we stopped at Valvoline for an oil change since I liked the reviews I read. They were slammed when we pulled up about an hour before closing on a Saturday, and our technician, Samuel, was kind and funny and honest that because of the day/time it might be 25-30 minutes before they could get us in. Samuel kept checking on us through the wait, and once we got in the bay he explained everything they were doing as they were doing it. We will be back, specifically due to the service we received from Samuel. read more

Everything is great at this location, from the call I made to get information to the time I left this location.

Professional, knowledgeable friendly quick and fair price. highly recommend. we have used this business both for oil change and emissions testing. read more

"3-6 minutes. "5-10 minutes. Just sit here in the bay and we'll do the emissions test in 10 minutes." I sat in my truck for 45 minutes. Next time just tell me it's going to be an hour, that way expectations are exceeded instead of not being met. read more

Great service! Sean is great! Very through and efficient. Was told an estimated time since there was a line and I was on lunch. Nothing bad to say! read more

David, Kendrick, and Andraes helped me during my visit. I was there on a Sunday afternoon. It wasn't super busy, but these guys were getting vehicles in and out rapidly regardless. Everything went quickly and smoothly for me. Andraes was super helpful and able to answer questions I had, as I'm new to the area. Happy to have a helpful, friendly group nearby to service my vehicle. I will definitely return to this location! read more

I've been coming here for over a year now and I can say I never had any bad experiences with the team. I always feel secure with decisions that are made and I never feel forced to get something that's probably not needed and The guys there are always the nicest and helpful! Definitely wonderful customer service to say the least! read more

They completely screwed up the oil change by stripping the oil drain plug. Then tried to blame it on the previous oil change company, they put in a temporary oil drain plug which leaked oil all over the ground. And to top it off they wouldn't take responsibility for the mistake and the temporary oil drain plug broke off in the oil pan. STAY AWAY! read more

Fast and solid. They routinely get my basics done during my lunch hour and I still have time to get a sandwich without felling rushed to get back to work. Sure there is an occasional up charge but it is always justified and usually some stupid filter I didn't know about. For instance they changed a cabin filter last time that was the source of a distinct and persistent funk in the car. Now cabin just stinks because my idiot kid left a banana on the back seat, definitely not there problem:) A no nonsense. Efficient hard working organization. read more

I was there for a State Inspection. I appreciate that they allowed me to stay in my car the whole time and did not have someone else in my car. I had no wait and was done in about 15 mins (there was nobody ahead of me). I have not used their other services. read more

Can't say enough good things about this place! From the super cheerful man who answered the phone when I called to check on their President's Day hours to the polite kid (young man ) who checked me out, I could not have had a better experience here. All I needed was a quick oil change, and they delivered in under 15 minutes. They checked my tire pressure and a few other things, and even took the time to point out a small transmission leak that I needed to keep an eye on. When he came to show me my air filter, my heart sank a little bit, but to my surprise he wasn't trying to sell me a new one. He just wanted me to know it looked good. If you are in the Frisco area and need a quick oil change, I highly recommend going to see these guys! read more

They always take great care of my vehicles. Even with cars in line, they take extra care to ensure proper service.

I first started using this place because they were convenient to my work. Now I use them because they are fair, honest and treat people right. They have never tried to upsell me garbage I don't want nor need. Last time I had my oil changed I was told that my air filter should be blown out & maybe replaced at the next service. I will continue to use their services even if I have to pass dozens of places to get there. read more

Stay away from this shop-- had a horrible experience here. Evidently, they are having a problem with the point of sale systems and credit card authorizations. The clerk was saying they were having system problems and Liza flat out lied when saying she wasn't running my card through multiple times. Meanwhile, I have a reduced credit limit and the manager said there is nothing they could do. I've been coming here for years but nothing like an incident where you get charged triple to make you never come back. Now I have to wait for my credit card transactions to hopefully clear up, otherwise I have to file a dispute. This. Is. Crazy. Also they are aggressively trying to up-sell everything now- just a bummer as these guys used to be a great shop. read more

Great service. You pull up in your car and they do all the work. They tell you about all the services they will do and options you can choose from before they begin. I was able to get my state inspection as well. Thanks to Andreas, Joshua, and Kendrick and to the gracious General Manager for being so nice and swift. Great job! My car will be running much better now! read more

Found a deal on Groupon for $15.00 off on a oil change. Short after I've taken my vehicle in, the rep informed me there will be two extra charges. 1) Extra oil @ $7.00 2) Premium filter @ $8.00 Total: $15.00 It's a Toyota Avalon and I NEVER been charged for 'Extra oil' and 'Premium Filter' anywhere else. I mentioned that to the rep but he said it is what it is and there's nothing he can do about it. Well, I was already there so I let them do the work and paid the extra $15.00 to save my time, but I will never return and I DO NOT recommend this shop. My advice to others: STAY AWAY. read more

I love this Valvoline! Especially during this time of Covid, the option to wait in your car is nice and exhibits their transparency! They do a great job and it's always very fast. The lines are short and they are very helpful and kind. They also do a great job with vehicle inspections and diagnostics. They replaced my battery and threw in a new terminal for no extra charge. I now take both of my cars here and will continue to recommend their services to family and friends! read more

Great little neighborhood oil change facility. They have 3 bay doors and friendly staff. The price for oil change reasonable and they pretty quick with getting you in and out. Nothing special about the facility besides good service. read more