Our family chose them to handle our grandmothers funeral. When we went to go see her they had…read moreeither broken her nose or somehow bent it. It was in a very unnatural state. It was awful. We were there when she passed and she did not have ANY damage to her face. NONE. ZERO! These people do not care about your loved ones and I would never recommend them. The least these folks could do after taking so much money for a funeral is to leave your loved ones looking dignified. They DID NOT accomplish that. I also found it extremely distasteful for them to have an employee promoting their funeral home while the coroner was still trying to put her body in their van. Classless.

Eugene at Twin Cities went above and beyond for our family when we lost our beloved…read moremother/grandmother. He made sure every detail was taken care of with the upmost respect. We left everything in his hands and he went above and beyond for our family. Our mother/grandmother was left gorgeous and everything was done amazingly well. He was responsive, responsible, caring, kind, and empathetic. Twin Cities will be our first choice when we are in need of funeral services and that is because of Eugene's incredible people skills, customer service, and determination.

They are very kind and caring. Would recommend them. Prices are reasonable. They have an older…read morebuilding from the outside but its is very clean and nice on the inside.

I would give zero stars if possible. My husband passed unexpectedly on May 14 . Lipp and Sullivan…read morewere the funerals directors on call,so they received his body. They called me the very next morning to say they had to get someone to sign the death certificate, then probably the next week I'd have to come in and go over it. AND did I know what I wanted to do? It hadn't even been 24 hours yet, I hadn't slept the night before and his concern was what did I want to do? I told him I was thinking cremation but would not be making any decisions until I had a chance to talk to my adult children. He interrupted with "You have to have permission. " I said "What?" "You have to have permission to cremate" He then said he'd get back to me. I called a week later asking about whether he had gotten the death certificate signed. No, he said. He was still waiting. It then occurred to me he didn't have the information he'd need to put on there,and how would a doctor sign it without it being filled out? He asked again about what we wanted to do. I told him cremation. Again, "You have to have permission " Finally, I decided to call Holycross funeral home. I left a message and almost immediately got a call back. Yesterday I went in. He had already made the call to Lipp and Sullivan to take possession of my husband's body. He had all the paperwork ready for me to sign, and amazing many of my questions before I could ask. He was very irritated at Lipp and Sullivan for the way they made my family and I wait without any action at all. Losing my husband was difficult enough, and Lipp and Sullivan made it even more difficult . (NOTE: You do not need permissions to have your husband cremated) I Got the distinct impression that 1) He wanted to sell me a casket. 2) That he was old school and thought women should just go along and be meek. I'm not that way. I push back when I feel I'm right or someone is being taken advice of. I DEFINITELY would stay far away from them. It's hard enough to lose a loved one .Then to have a funeral during who shows no initiative, and no respect for you or your wishes makes it more difficult .

My mom purchased a pre planned coverage. It included the whole package with a viewing and a…read moreservice. That was about 5 years ago. She passed away last Friday and just before passing asked only for a burial service. We asked if we could get extra flowers in place of some of the services she had originally planned. We were given the flowers. They also provided beautiful burial folders celebrating my mom's life. Thank you Colonial Chapel, and thank you to Ignacio for assisting us with the details.

Eugene was so kind and very professional, he explained their water based cremation service option…read moreto me so clearly and compassionately. Thank you kindly for such a pleasant experience!

If you loved your love one I would go somewhere else. Our family experienced the sadest thrown…read moretogether service I have ever been to. You could barley hear the person speaking, he messed up names, and so much more. Plus the service was done so fast and no one got to say anything else about my grandfather. He deserved so much more. This staff really dropped the ball on a moment you cant redo. :/

Great staff. Very courteous and respectful to our friends and family. Members are very…read moreknowledgeable and also led our Rosary Prayer service for our departed family member. We felt we were the most important people at that moment.

Geoff Thomas was amazing and caring with my dad. Geoff was a true blessing in this difficult time…read more Thank you, Heidi C

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this business. You will never EVER touch one of my family members again.

When the time came that I need this service I felt like I wanted it to be simple and respectful for…read moremy mom. Lassila made all that happen. Walked me through my options. In some cases the legalities. My 88 year old dad wanted me to take care of this, but they needed his permission for me to do that. Helped me get all the right paper work. Communication was spot on. They helped facilitate picking the ashes up closer to where I live. No question was too much. I struggled with whether or not to have an obituary for my mom in the newspaper. They have an obituary service on their website. Perfect. I sent the link to who I thought would want it. What I didn't know was how distant family I didn't know about could do a search online and find it. Then contact me to send their condolences. I price checked a few places and they were competitive, convenient and comforting.

During a very difficult time, Lassila Funeral Chapel showed genuine compassion, professionalism,…read moreand respect. From our first interaction, Eugene, our funeral director, created an atmosphere of dignity and care that brought comfort when it was needed most. All services were provided with exceptional attention and sensitivity. Eugene took the time to explain each step and ensured everything was managed with grace. His kindness and empathy were evident throughout the entire process, and it was clear the staff at Lassila Funeral Chapel truly cares about the families they serve. They also included after-the-services follow-up help to provide care to the family. We are deeply appreciative of the compassion and professionalism shown to us and definitely recommend their services.

When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.