We ordered food at 1:20 pm online. Received an email that stated it would be delivered in 60 min. At 2:24 we still had no pizza or no communication so I called. A man answered the phone and said there was only 1 delivery driver today (new year's day temps below freezing... seems like a prime pizza delivery day?) but that all delivery orders were out for delivery. At 3 pm we still had no pizza so I called to cancel. The girl who answered apologized and again explained they had only 1 delivery driver today and said our order was out for delivery if we still wanted it. I declined. I did not want pizza that had been sitting in a car for over an hour. At 3:20 the delivery driver called for directions so my husband told him we no longer wanted the pizza. The delivery driver said "awesome" and hung up. So based on statements from the staff, my food was out for delivery at least from 2:24-3:20. My husband and I each left a review on FB detailing our personal experiences (his with the driver and mine with the staff at the facility). The page responded telling me they had more than 1 driver and that my claim was hilarious. I waited 2 hours for food. Didn't seem hilarious to me. The page comment also said my account was "refunded and noted." What would they note on my account? I am now concerned that if i order from there again something would be done to my food. It just seemed like a threat. Then the owner, Brenda Long, started commenting saying we were slamming them and claiming they served unsafe food. We never said that, we said they were willing to serve subpar food as another customer had left a review about the crust tasting like cardboard. La Bella responded to their review saying the crust gets hard if you don't pick it up for an hour. My pizza was out for delivery for at least an hour so I based my assumption that I would be receiving subpar food from la Bella's own admission that pizzas sitting for an hour might have a hard crust. They said I was trying to make them look bad by slamming them on multiple forums over 1 late delivery. Not true. I am leaving negative reviews as the purpose of a review is to let other potential customers know of your experience so they can decide if it's a place where they want to spend their money and to let owners/management know so they can take steps to improve. After interacting with the owners, I assume they just want to blame me for being upset. No apologies from owners (employees did apologize in the midst of giving me excuses) and no offers to make it right. (I don't want free food, I just want them to fix the problem). So since the owners were not interested in correcting the issue and more interested in FB fighting, I now feel potential customers should be aware of that as well. They incorrectly assumed I never received a late delivery from them before. I just didn't leave a review over the others, but this was was epically late. And we may have still ignored it if not for the rude response from the delivery driver. And we may have left our review on Facebook if not for the bullying from the owners. So now I am sharing my review here as well. Not to slam them, but to warn others. read more