Horrible! Do not stay here !!!!!! Went to our room and checked just too see beds done but were from previous guests!! Dirty! And our room was connected to another room through a door just too see there was no knob! Anyone from the next room would have access to my room !!! Do not book ! Immediately checked out read more

My stay was pleasant, I started for for nights and the staff was very friendly. The rooms are nice and clean and the hotel is very convenient and near stores and restaurants. I would recommend this hotel to my friends. read more

Very good hotel I always came here very nice people and every thing nice and cleanand the prices are very good deal

If you have class, I would recommend you find another establishment to stay in. The Staff at LA CRYSTAL HOTEL & CASINO are unprofessional, have nasty attitudes, and need cultural competency training when dealing with African-American/Black people, since we are about 80% of their business. The Asian man at the front desk (looks like Michael Jackson) had the nerve to have a smart mouth and could barely speak English. He could take my card but I wasn't able to communicate with him. He looked at me in the long line and would not serve me, so he kept typing until finally he had to help me. I was not accommodated at this hotel, I was handled like trash and mischarged fraudulently after I checked out. This whole hotel smells like urine and it has not been thoroughly cleaned in years. The carpets in the room stink and I would not walk on them bare foot. I don't even think they changed the bed sheets from the prior guest before we checked in. The Casino is basically a game room and the cleaning service sucks because no one responds. All the maids wear mask because we are probably breathing in toxic lead or mold as old as the building is. Turn down service is not an option either. The only thing this hotel does get right is the Parking. Just make sure you can get through the drug addicted homeless people hanging outside. I am currently on the phone with my bank and the Police discussing the fraud charges this hotel tried to place on my account. read more

What a joke hotels.com played on me putting in in this hotel ...No disrespect to any race but if your Asian this is the hotel for you...they are rude the pictures on the web site are nothing like the hotel looks like you have to call then in advance if you want your room cleaned...the hole thing was a joke Don't stay at this place let them go out of business maybe after that they will be mindful of how they treat people. They never have to worry about me are any one I know staying in there place. Oh yea they don't tell you there connected to a gambling joint read more

We booked our stay here before really looking into it. Drove all day from Washington and were just ready to finally be in a bed. I started reading reviews later on- and saw posts of rodents and bed bugs. We already paid for the nights online, so we just said we will try it and if it's awful we can leave. Finding the hotel was easy enough, and thankfully the valet & security outside was super happy to answer our questions since the parking was not super straight forward. (AT ALL.) First impression, this place was dirty. They are under construction, which is fine, but even so, they were no where near professional about it. The food "court" was closed where their was supposed to be a complimentary breakfast. All explained on a piece of printer paper in sharpie. Bingo halls closed, and their "casino" was 5 tables and a deck of cards. No welcoming pictures on the walls, place smelt like old food and mildew. Stains on the carpets, and the elevators were GROSS. The front desk person barely spoke English, and played a game on his phone in the middle of helping us. Although.. all in all our room looked clean. It was cooled down before hand which was nice, and had access to the heat/ac system. We viscously checked the bed sheets and corners for bugs / rodents and I didn't see a thing. Ide say the only bad thing room wise was all the tv channels were in another language , and the fridge barely worked. read more

I don't really know what I was expecting getting a hotel this close to Compton but, I guess because it was a casino I was expecting it to be nice. First they require a hundred dollar deposit that I didn't see anywhere on the website. Secondly I was just standing outside smoking a cigarette, I look over and see this woman sitting on a bench hitting a meth pipe; just like it was no big deal like everybody does it why not do it in public. And thirdly halfway through the night I hear gunshots really close by. After about half an hour the entire hotel was swarming with police. The casino doesn't have slot machines, it's only table games. The workout facility isn't that horrible looking, but the pool area both jacuzzis are broken. I definitely will look for a better hotel next time I look for a hotel in this area. The bathroom sucks, the safe in our room didn't work, the bed was comfortable and the view off the top floor was nice. Basically this place gets one star because I'm still alive today. read more

This place is kinda creepy. Their elevators are like broken because of their sensors and it will close on you even if your standing there. I tried calling the front desk 4 times and no one answered or they left me on hold for 5 minutes. It kinda annoying me allot. There restrooms in the room smell like urine and it's just nasty in general. Their sink water in the room takes at least 5 seconds to smell like sewer water and it taste really bad, it's also some what orange if you look really closely. This hotel is no the worst, but one of the worst I've been to. Sadly, I personally don't recommend it but it is a comfy stay I guess you can say that! read more

La crystal Park has great breakfast and the people at the front desk are awesome!! Will stay again very soon.

We enjoyed staying for 4 nights from July 4 to July 7, 2016 in this reasonably priced luxurious hotel located in Compton, Ca which is just a few miles of LAX airport. The Hotel stuff were very friendly. There is a shop at ground floor where they sell almost every necessary things at a reasonable price. They have a secured place for car parking. Bottom line is, I'll recommend everyone to stay at this hotel. read more

I love this hotel , great stop for business, great costumer service :) the rooms are super luxury for great prices under 100$ :D

Nice, clean hotel with nice people most importantly! Lots of fun right below ur room. Very friendly customer service oriented team.

Man this place sux make sure you stay away! They cheat you out of money if you try and cancel your stay, I had booked a night then decided to cancel it as I had to go to SD. Literally not more than 10 min after I booked it I went to the concierge and told them to cancel it and they told me I had to wait for management the following day. So I left and honestly called and harassed this place so much but never got to speak to management. Oh the the managers name is William I guess who by staff say goes in n out of work as he pleases, and they never know when to honestly tell customers he's there so they give you a card and tell you to call. All in all this placed has yet to redeposit my cash for the hold on the room I didn't even say in and I was never able to get my refund so in all honesty stay away from this place your better off hitting a motel 6 save yourself the trouble! read more

My first stay at LA Crystal Hotel. I saved about 40% off the regular rate on Priceline.com, so I went for it. It was pretty good, not perfect. Slow check-in with only 1 person at the desk. Inside the room, the bathtub had a dirty ring around it but the front desk clerk was nice enough to offer to switch room. I give it a higher score because of the friendliness of the staff whom I encountered. Would I stay here again? ... at 40% off, in my best Sarah Palin-imitation, "you betcha"! :) read more

Well the first night was great but the second day I woke up with a bite on my arm and I thought oh it's nothing. The following morning I woke up with 4 more bites and I looked it up and it was a bed bug bite. When I told the lady at the front desk she was like oh no not again. Then the security guard said damn they made it to the 8th floor. The manager told me all he could do is give me one free night and an upgraded room. read more

I just want to say that the staff is amazing and fast at what you ask for breakfast is great every morning also the sky line view from my room is awesome read more

Horrible Horrible hotel! We didn't get the rooms or beds we BOOKED and PAID FOR. We ordered 2 rooms with 2 queen beds each and got 1 one with 2 full-sized beds and 1 room with a queen...we had 7 guests with us and some of our guests slept on the floor and they told us we needed to "pay more" for a "better room" Whatever that means! The rooms and beds had stains and surprised we didn't get any bed bugs. The service was horrible and no one but the security guards spoke English so you couldn't get in with the hotel staff. The staff couldn't even give us extra towels or blankets because "they can't". They don't even have a privacy sign for their rooms and they don't clean unless you tell them to. I would never recommend this hotel and urge you to spend a couple bucks more and go somewhere nicer. One thing that really bothered us was as we were leaving the hotel, what seemed to be the manager had chased us out yelling "YOU NEED TO CHECK OUT" which we already did but didn't believe us and harassed us out tell we just left and never looked back. We booked through Hotwire and would never book with them again because they didn't help us get our money back or get us to a better hotel for what we actually paid for. read more

Brother in law came from Korea to stay at this hotel for one night. He said it was a OK stay. However, later he had a issue with $100 deposit not being returned. He and I tried to call, leave a message, and send an email to the hotel but no one responded. When finally got in touch with an accountant of the hotel (there is only one), she was not willing to help and avoided our calls. However, I contacted the business manager of this hotel, he was very friendly and professional, and helped us in timely manner with the deposit issue. read more

WORST HOTEL EVER if I could give zero stars then I would but this is absolutely the worst hotel ever they lifted false accusations on my mom about things she has never done. The rooms are inspected before they return your deposit so if my mom had actually done something they would have told us last time we were there. Then when my mom tried booking a room there they said that we could not stay there bc she was on a list. They still charged her for it even when she specifically booked it online she said she would pay at the property but they still charged it to her card. When she called to ask why they kept changing the story on what my mom had supposedly done. Even tho these accusations were completely false. The guy on the phone never let my mom talk to the manager bc apparently we weren't guests there so why would we care and completely dismissed what my mom was trying to say. And they still haven't returned her money. NEVER STAY AT THIS DISRESPECTFUL PLACE!! read more

Cool hotel .. very helpful with everything I needed .. shopping center within walking distance and so is the trains and buses for transportation read more

The suite is very beautiful it's the staff that are unpleasant and the wifi really sucks.Theres drug dealers hanging out late at night.In the morning you get free breakfast but the ppl are very rude & the workers are too.i would not go there again. read more

This is wonderful establishment. I have stayed here for a few nights, and I have experienced excellent customer service. I was easily able to find the rooms for cheaper on different travel agencies which bumps this place up to the top even more. I loved staying here and my experience that came with the stay. :) read more

Very friendly staff clean and recently renovated. Casino floor is busy and the security guard Darby is awesome.

The breakfast was tasty. I was able to use free wifi. U slept well and was able to walk to the train station to go to work. read more

LA Crystal Hotel - Hotels Near Me - Carson, California

Checked in only to check out that same night at 1am because my husband and daughter were bitten by BED BUGS!!! I was horrified seeing the bed bugs crawling around our pillows. It was disgusting! read more

Checked in to the La Crystal and check in went really smoothly. The room was standard and the very adequate for the cost perspective. The front desk guy Aaron was very helpful and pleasant to work with. read more

Room is nice no problems at all. Customer service is great the workers are very understanding and they work with you. Also they have great deals for the nights and no complaints at all. read more

To start off If I could go without rating this hotel I would because we got bad service. We made our reservation with a rolling bed added to the room and on The first night we called to ask at the front desk for it and the phone didn't work so we had to go downstairs and they said they didn't have any and instead brought us one blanket and one pillow. The phone from the room didn't work. Couldn't contact the front desk or service and had to keep going downstairs. The front desk people seemed to not know what they were doing.The second day we had asked for room service at the front desk they had told us that room service would stop working at 4pm but that they would send someone since it was 10am. Room service only came to drop off 2 clean towels and nothing was cleaned. Then we had some random people knocking at our door to ask if they had left a cable. Like who does that. Shouldn't you be asking at the front desk? The pictures on the website was nothing like it really was in person. It was false advertising. The phone never got fixed, the room was never cleaned, the iron was black burned, behind the toilet there was mold, rusted and oxidate. In all, not a recommended stay. Hope it helps everyone! Definitely needs to be upgraded and updated. Doesn't make sense since they have a casino and are making money. read more

Update, thanks for the reply from management team, with this price, the view from my room is great and I like the big window and sitting area too. read more

The dirtiest hotel I've ever walked in to stay in your car before you stay here. We had 1 truck a towing 2 little cars there were 4 simi trucks parked in parking lot the valet told us where to park and security told us where to park. The front desk told us there parking lot would not hold the weight of the truck and trailer so we could not stay there. The girl at check in was as dumb as a box of rock and the other guy was talking about us in Chinese language they told us there was a mall we could go park at well I just told them I will stay somewhere else. They had already charged my card for the full amount. I thought I was in the Twilight zone most bizarre thing I have ever been thru. I would recommend not ever staying there. read more

OMG this place really surprised me it's really nice with amazing people working here:. Super nice and well mannered. Would recommend

First of all, the staff was rude. As I walked up to the front counter, there was no "hello" or "welcome". I just got "checking in" with no smile. Once past that issue, I get to the room which luckily for me was nice and pest free, unlike some of the other experiences I have read on here and comfortable enough. Just as I was resting, an alarm went off alerting everyone to leave the building! I nervously complied by running down several flights of stairs. Once I went back in on my own, I asked the front desk (who immediately greeted me again with "checking in?") what happened. One girls said it was just a test. No apology, nothing. So now its check out time. I was told that my $100 deposit would be returned after 5 business days! Never heard of that before, but after 2 weeks of no returned calls, nothing, they still haven't returned my deposit. Stay away from this place! read more

I can't even give it a single star it's complete shithole!!! 3 o'clock check-in does not mean 258 it means 3 o'clock and if a bus pulls in at 2:59 you'll be waiting for quite a while ... It would help if you spoke Mandarin so I go to the gift shop they sell cookies you can get two for a dollar at the dollar store they got them for 2 bucks but it's cash only The room smelled they would not give me another room they would not let me out of my reservation my key frequently didn't work and when I asked housekeeping who to talk to her about a key there's all kinds of security guards running around talking on their cell phones flirting with women but nobody's available to bring you a key...wtf you want for 75 bucks a nite in so cal right but when I got up at 5 AM I found out I can get any alcoholic beverage but I can't get a cuppa coffee... If you want to throw your money away on gambling in bingo there all about it but if you want food or service it's best to be Asian and have a low living standards read more

WORST HOTEL EVER!!!! We made our reservation online based on photos, rate per night & proximity to LAX. Boy what a mistake!! When we arrived, we found they have ZERO hotel patron parking!!!??? What, what??? We ask the valet if we can park in his lot overnight, no. It's for short term casino patrons!?!?! We finallllllly find parking a half mile away, bring all of our luggage. Arrive in the lobby to check in, only to find that the front desk person doesn't speak English?!?! Again...wait, what? After 10mins of using hand gestures and showing our paper print out of hotel confirmation - she gives us a key. Room 822. We arrive at the room, open the door...ummm, we were shocked and horrified to walk into someone else inhabiting the room!!!!!!! We immediately apologized and returned to the lobby. Again, 15mins of hand gesture conversation, we receive another room, 832. We arrive, to THE MOST OVERPOWERING smell of urine and waste coming from the bathroom. We quickly discovered the tub had a hole in it and this was where the sewage smell was coming from. Sooooo, we return to the lobby - most hand gesture conversation BUT this time it's returned with an AWFUL attitude from the main lobby attendant. She didn't believe us, so she sent a very nice security guard, Darby, up to the room to inspect. Once he returned he confirmed our complaint she reluctantly gave us another room. When we got to the room, we were exhausted but grateful for no overpowering sewage smell and no one else inhabiting the room. Suffice to say - we were finally able to get a room at 10:30pm (and hour and a half after arrival) and it's now 9am and we've been trying to check out for well over 30mins. Again, hand gestures. Apparently there's an issue with a deposit to ensure we didn't smoke in the room. We still haven't gotten this back - despite them confirming we didn't smoke. The only star this hotel gets is for Darby, the nice security officer. WORST. HOTEL. EVER!!!! read more

The lobby was dirty and smelled bad. The rooms were ok, besides the fact that we found BED BUGS in our room. Need I say more? The guy at the front desk didn't seem fazed when I told him about the bed bugs and ended up switching to the room directly next to the old one. When I asked to speak to a manager or for a refund, they kept deflecting and saying they would reach out to me. The breakfast was NASTY. The only thing edible and sanitary was the waffle maker. They had slices of white bread, hot dogs, old fruit with fruit flies, and soup. And they are very strict in that you can't take any food out of the dining area. They even have a sign that says if they see you take food to your room, they will charge you a cleaning fee. The hotel is basically an Asian gambling den. All in all, I will never be staying at this hotel again and I recommend you don't either. read more

Pay a little more for Something ALOT better. The hotel it'd self is okay, I'd give it about 3 stars . Rooms are a little worn down but I gotta room on the 9th floor so it had a nice view and ac was nice and cold . Then the trouble began.. the bathroom didn't work .. the ONE time it was flushed it over flowed .. called front desk and after maybe 20 mins they finally switched us to a room a " upgraded room " which now gave us a glorious view of their dirty roof . But whatever we didn't pay much just 80$ a night so we sucked it up. So we check out etc everything is fine. Until I realized my deposit had not been returned yet, they told me it would take 2-3 days so I waited until the third day when I finally called and spoke to someone . She put me on hold then after 10 minutes of that hung up.. I call back still being polite she says I will call you back your reservation isn't on our system & that she would call me back . So I wait and wait and nothing I call back and same thing . I wait two more days and call to ask for the Manger and get transferred to four different people before some angry man finally answers and tells me how they never took a deposit and that they couldn't find my registration and that I need to speak with my bank and that it is my banks fault not his . So I tell him I'd call the bank and if I could have an extension to reach him at, he says no to just call their accounting departments I said okay and he says have a good day and hangs up... Not worth the damn head ache.. extremely unprofessional.. the breakfast was disgusting and from the 99cent store and the whole first floor smells like smoke ... Overall horrible experience. I will never come back & would not recommend it to anyone read more

I had to book a room at this place last minute on bookings.com because My 5 year old daughter and I needed a place to stay for the night of our family reunion. On the website it did not mention that this was a casino. It said nothing about this hotel being a casino on bookings.com so I get there a little earlier before to check out the scenery and realized that there is a bunch of drunk men in the casino at 2pm. So I called the booking website and let them know I was uncomfortable staying at a hotel that's a casino with intoxicated men rooming the hotel. I'm a young mom with a young daughter. I have no time to risk sleeping at creepy place. After the booking company contacted the hotel they refused to refund me 84 dollars. I was highly upset at this point. I call to the front desk myself explains how I didn't feel comfortable staying with my daughter the ladies response was "oh well it won't be a casino once u close the room door" are u freaking kidding ? No sympathy at all. I asked to speak to the manager. She refused to get me to manager. I've called for 5 days trying to get my refund back and I get the run around. No one will get me to a manager. I woul never recommend this hotel to anyway with here rude staff. I guess the hotel needed the $84 dollars more than I did. read more

We booked this hotel over cheaptickets.com and it was a complete bust false advertisement. It looked nice and clean on pics but once we got there it looked unclean. it smelled like pee by the entrance and also alcohol. The receptionist wanted to charge us for an extra night that we had not booked at all. the room was ok but smelled stuffy. The breakfast was served in foam plates and their orange juice was expired from August 24 2015. Totally unacceptable. We ended up only staying one night and left to a different hotel. we tried to get refunded our extra night and the management said no. I will never book thru cheapticktes again or stay at this hotel. I do not recommend this one. Ugh unacceptable at all. read more

0 stars really!!! Rude front desk operator. I called to find out if they had pool tables she didn't know. I ask her can I be transferred to someone who would have that information? She said no and hang up. I call back in hopes that someone else who do have a clue would pick up, now she keep sending me to a recording and then hanging up. Aren't you suppose to know what your facility have? So I guess I am suppose to drive down there and check myself. So unprofessional read more

Bad costumer service, they don't clean the rooms till you check out, if you call to the reception they never answer, never back to these place... read more