Came to open my nephews first savings account and was helped by Valerie. Was treated completely very professionally and kindly. read more

LA Financial Credit Union - Banks & Credit Unions Near Me - Norwalk, California

Valerie was very kind and professional when assisting me in opening my son's first savings account. I will definitely recommend others to open an account with LA Financial. read more

I've been a member here for over 10 years. I've never had any issues, excellent very helpful staff. read more

LA Financial Credit Union - Lobby - Banks & Credit Unions Near Me - Norwalk, California

Always a great experience at bank. I've had an account for over 20 yrs. Still loving the service.

Amazing customer service received from Valerie! Very professional and patient with all of our questions

When I originally joined, it was Courts and Records Federal Credit Union, that was 50 years ago...I can't believe it! I've never considered taking my business elsewhere. l even used the car purchase service, worked out perfectly! read more

I have been a member of LA Financial Credit Union for 36 years and have always recieved excellent service. I have not had to do many in-person transactions due to ATMs and online banking, so when it was time to purchase my daughter's car, I had to go into the branch to navigate something I have not done in many years. The two tellers were busy with customers, so Robert came up to me and said that he could assist me in his office. I assumed he was another teller due to his humble and helpful manner. I explained that I needed to deposit a large check, and he assisted me in getting e-mail verification and phone authorization so that I did not have to come back. I mentioned that we would be purchasing a car for my daughter, and he immediately let me know that he could assist me with financing approval in just a few minutes. My daughter had also lost her Debit card and needed her account changed since she was now 18 years old. Robert assisted me with reporting her card lost, ensuring it was disabled, and getting everything corrected on her account. I walked out of the bank having done more than I thought I could do in that one visit and thinking my experience was complete. However, the next day, which was a weekend, when the car dealership did not have what they needed to complete our transaction, Robert made himself available to provide me with everything I needed to correct the situation!! We now have a great car for my daughter due to Robert going above and beyond for his customer! I did not find out that Robert was the bank manager until I called to find out who I can provide wonderful feedback to about this employee. Robert treated me and my daughter, who wasn't even there, as if we were his own family! LA Financial staff and managers, like Angela and Becky, have always treated me in this manner from the first time I entered in 1987, and 36 years later, there are still people there like Robert. In spite of Robert's title and heavy workload, he took the time to help me just because I was waiting in line too long. I thank LA Financial for hiring amazing people like Robert, who will continue to go far in his career due to his impeccable customer service and the way he carries out a mission and vision that make a true difference in people's lives. THANK YOU, ROBERT, FOR MAKING A DIFFERENCE!! read more

Don't do business with this credit union!. They have the absolute worst customer service, especially the Norwalk California branch. If you call that branch and are unable to speak to a person, don't bother to leave a message because they will not call you back!. I left a message for the BRANCH MANAGER and he never called me back, when I called the corporate number and they got him on the phone his excuse was that he was on vacation ( so I guess he didn't have to return calls when he got back from his vacation). They are the absolute worst credit union!! read more

I came in to change my name and add my husband to my account and it went so smoothly. Josh was so nice and extremely helpful! I really appreciate the fast and efficient service Josh provided us! read more

Member Service Representative, Chris Chase was very attentive and informative. I was able to make my deposit and receive information on auto loan percentages right away. My transaction was smooth and the encounter was enjoyable. All my banking needs were met during this visit. read more

Always a great experience here. Staff is super friendly and show very impressive customer service and support. Love that they are close and have impressed myself and my children with opening new accounts for them both. Christina was beyond amazing and I enjoyed having her walk us through our appointment today. read more

Had a fraud on my account I was notified immediately and got a new card same day and dispute was put in

My husband and I have banked here for over 25 years. They have been with us thru good and bad. They had Touch Teller Service but I always opted to speak to a real person. Among all of the amazing reps I have spoken to, Mauricio is one that has gone above and beyond to help us in all our times of need. I also look forward to talking to Ms Pamela and Ms Alyssa and they make me feel like they like talking to me as well. Changes in policies always happen in all companies but good quality customer service has always remained! Kudos to Mauricio and team! read more

Long-time member, the Loan Advisor worked with us to refinance a vehicle - when nobody else would! The Norwalk Branch has always provided friendly and efficient service. Not sure what the requirements are for membership nowadays, but take a look! Very pleased. read more

I always feel welcomed in this branch. Valerie was helpful today and very patient with me

Thank you to Daniel Padilla for being so pleasant, making my car loan experience painless. He really went the extra mile Thank you Daniel Padilla, you are Awesome!!! read more

I can't even express my gratitude towards Angela, Teri, and their team. I recently lost my mother to stage 4 cancer. My mother has been banking with LA financial for over 30 years. When I couldn't get a hold of anyone understandably because of Covid-19 to access my mother's account, Angela and Teri went above and beyond my expectations and helped me. I wouldn't be able to to plan my mothers services if it wasn't for them. Angela has been professional and personable through this whole process. I am truly grateful. read more

Thank you Robert llamas for helping me refinance my car. It was a nice and easy experience. I will definitely recommend you to my friends. Thank you read more

Customer service is crap. The ATM got stuck and wouldn't give me my withdrawal, I went inside and was told there was nothing they could do about it until Wednesday. It shows on my account that the money was take out but no money was distributed. Literally the guy was arguing with me. So unprofessional. Needless to say, I won't be coming back. Not even to the ATM. read more

I would like to shout out a GREAT THANK YOU to *LUCIA TORRES* and *EVELYN VILLAFUERTE* for their Professionalism while Expediting my Truck Refinancing Process. This was a very Positive, thorough and timely service performed with a Smile! By the way, I qualified for a lower APR, a lower Monthly Truck Note, and a Grace period of 90 days prior to my first Monthly Payment! As a Long Term LA Financial Customer, I have always received Awesome Service, in all areas of Banking! Your Hard Work is Appreciated! These ladies are waiting for their next Customer Success story! Why not you? Respectfully, Yolanda Pegues-Barry read more

Angela was a big help. She was so nice and helpful. We had a short notice financial situation that we were afraid would be left alone due to covid. That ended up not being a problem. read more

I came to this business based on a fraudulent transaction. Daniel and the bank manager Robert stayed passed office hours to resolve my situation. These two went above and beyond to ensure that a fraudulent deposit and withdrawal did not occur. Thank you two for your hard work and dedication. I would absolutely recommend this bank to anyone looking for great customer experience and support. read more

This is the worst credit union to bank with if I could I would give it a zero stars. Do not get a auto loan with this bank they skip payments and charge you unexpectedly fees. read more

The costumer service here is great. I've been with LA financial for over 10 years and I trust no else to handle my finances. The manager Angela is on top of it and has a wonderful team. read more

I want to thank all Staff at the Norwalk field unit, Angela, Brown, Anita, Rosa, Lisa and everyone else working at this unit for their excellent performance and customer service. Everyone is sooo nice and very pleasant to come in contact with. ( Of course ,while keeping social distances). I just want to thank everyone and those whose names I don't know for their hard work and dedication you all bring to La Financial Credit Union . You can see you all are seasoned agents by your professionalism in dealing with customers. Once again , thank you and God Bless you all. read more

The worst ever customer service, I understand these are very hard times, but I called Monday to set up an appointment and they still haven't called me back, the ATM machine doesn't work because it hasn't been accepting ANY check deposits. I called again today, and still no appointment or call back, and the ATM machine still doesn't work. read more

Edit we got a quick response and someone upper in the bank called and they apologized and tried to make things right. My father passed away and I'm trying to close his accounts with my sisters. Due to their wait times and incorrect information told to me by the bank officer I had to run back and forth from a notary so I've wasted hours and money. read more

Let's talk about the "Friday check deposit" rush. You would think a bank would have more than one window open, right? Well not here! 1 window open and a bunch of employees running around looking busy. Also, the location is pretty small. I don't know about you, but I don't feel too comfortable talking about the details of my account with someone right behind me within earshot. At least play some smooth jazz. Or some Barry Manilow. I'm not a fan myself, but at least I'd be listening to that instead of a poor old Mexican grandmother applying for a home loan. 1/10 will not be returning. read more

I've been coming to this LA Financial Credit Union and the ladies, Angie, Luz, Rosa, Anita and recently, Lisa and of course the lone guy, Edgar have been more than bankers! I've gotten service by all the ladies and they go beyond the banking and really find out about me and my family and their camaraderie and sense of humor keeps bringing me back! By the way, I am a not even a local member and they treat me with such kindness! I am in fact a shared branch member, so my home bank is across the country, but they treat me like their own! You gotta find a way to drive here, become a member or use shared branching. Look for above and beyond service and build a lasting relationship. Kudos and I can't wait to see them again! read more

This banking institution suck! Everytime I deposits my check at the sister branches my checks are never cleared in a timely matter. I have to use banks closer to me to bank do to the locations of my self and the branchee due to disability. I will be changing banks as soon as I can and I highly recommend ppl to bank eles where! read more

It is easy to pass-out negative reviews when you are the other side of the window... Online banking is easy! Plan ahead and don't blame everbody for your laziness... Branch manager Angie and her staff are my heroes (-.-) read more

Staff are friendly, convenient no fee ATM 24 hrs. outside, parking during lunch time can be difficult due to other restaurants and fast food chain in the shopping center. Keep in mind this Credit Union is only open Monday thru Friday. read more

LA Financial Credit Union - Credit Union for local government employees. - Banks & Credit Unions Near Me - Norwalk, California

One of the worst credit unions I've been to, lines take forever to get through, and on top of that the people that work here have the poorest attitudes. read more

We were treated very poorly here at Norwalk Branch by one rude employee today. The teller was rude to us and we felt discriminated. I accompany my mom to have her check deposited and withdraw some cash which I usually do for the last few years. My mom has a difficulty in hearing and understanding English and can't express herself in English language clearly so I was asked by her to help her which I don't think should be a big issue. The teller was not accomodating and not looking at me when I am translating what my mom is trying to say then she snapped at me and say rudely and sarcastically that she is not talking to me and it is the rule that she has to speak with the person of concern which we understand. But then I explained to her politely that I am trying to help my mom for she can't speak fluently and sometimes cant understand what she is saying, the teller told us that she understands that but there is no need for my help since she is helping her but then my mom can't hear her and understand her so she is whispering to me what is going on in our language. This rude lady did not care to listen to my reason and insist that I dont help my mom and she continue to question her and urging my mom to answer her questions on her own way. We became speechless by her attitude and gesture, I saw my mom panicked and very stressed and this should not happen to anyone. What is wrong helping my mom?? Again I tried to explain to her that I am helping my mom to say what she wants to say but this lady looks very irritated to me. I asked her that does she want me to go outside then? She said no. We felt so disappointed and degraded for how she treat us. We've been a customer for long time here and other staff are all kind and have no problem with me helping my mom. We understand that it is your rule to speak with person of concern but please also consider the fact that sometimes they need help from their loved ones or the one they are comfortable with like in our case and please dont disregard that. I forgot to get her name and she has no name tag. I would not like this to happen to me, my mom or any other helpless customer and hope that corrective measures are taken swiftly. I already reported her though. Hope to get a response from the higher ups. read more

This place suffers from a lack of employees. Expect long wait times and poor customer service.

This credit union branch. Sucks. They are super slow. And rude. I hate coming here but I have my money here.

Very much appreciate branch manager Angela going above & beyond to help us with our unique situation, as well as the expertise and thoroughness from associate Jillian to create multiple accounts (each with a unique configuration) for my family. Truly awesome and friendly customer service! So glad I discovered this credit union. read more

I've been a member of this credit union for 14 years and what I realize is that they offer no service for their members like other credit unions. Most of their members are county employees yet they offer no services to its members such as Xmas loans, like Olive view CU, you have to have a credit score of 750 or more to qualify for any financial assistance. They just started offering home loans about a year or two ago no FHA loans its ridiculous. I brought a home but couldn't qualify for a personal loan my direct deposit has been going to this CU for as long as I've been a member. This place does nothing for its members. Im finally taking my losses and moving on. Good luck with this place. Your banking institution is suppose to make thing convenient for its members. Horrible customer experience they act like their doing you a favor. read more

This review is for Adriana the manager at collections department. Been calling her since they open at 8am about information about a truck. So no reply had to leave messages and still no answer. Well I called back and then redirected me to her. Finally I got a hold of her and she seem she was in a hurry. I told her I wanted to get some Information about the truck and late payments. She said she couldn't help me. I was like how can you not help me. She said she didn't have enough information about it. I was ok can I make a payment. I'm talking about 1400$ payment so it could be withdraw from my bank account she told me she couldn't help me. I was like wtf! And she said she was in a hurry that I had to wait for a letter to get to me to make a payment. Smh totally rude. I just wanted to make a payment and get simple answer about my truck. Idk if she works at this branch but I just wanted to review so someone could know not to talk to her. This is the phone number I called (800)894-1200. She's the manager at collections department. read more

Unfortunately I'm not able to rate lower than one star for this review. The establishment as a whole isn't bad, it's the "branch manager" Angela Garcia. Her customer service skills are little to none, I'm wondering how did she get this position. Not only was she rude to me & other customers, but an elderly man as well. He was clearly asking for help however she spoke over him while he was talking then proceeded to ignore him as if he wasn't standing right in front of her politely ASKING FOR HELP! Very disappointing. Today wasn't an exception from any other day, she's like this every time I go to the branch. Angela needs some serious customer service training. The other employees are this branch's saving grace. read more