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    LA Fitness

    2.2 (58 reviews)
    Open 5:00 am - 11:00 pm
    Updated 1 week ago

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    Terrble! Avoid. Could be less helpful. My family and I have been members since 2018, including throughout the pandemic. I have also had a personal training package for the entire period which was clearly sold to me at a level above my needs, but fine, I signed up to it. Throughout 2018 and 2019 when the initial term of my agreement expired I used my personal training regularly. During COVID in 2020 & most of 2021 I downgraded my number of sessions as I wasn't using them and I restarted in late 2021. At this point I had built up significant levels of unused credit. Upon re-starting I had a sun optimal experience. It was clear that my trainer was struggling to fill sessions and my sessions were regularly scheduled when he could do multiple people at once and frequently (more than 10 times) cancelled sessions very often after I'd arrived at the center at 6am for them. Last year he told me he was not continuing with LA Fitness leaving me no personal trainer. I recognize I could have switched trainer but after 3 years of regular sessions I was questioning the benefit and availability of alternative trainers at the club rarely matched my schedule. However, the prospect of losing the 37 credits on my account worth about $1,850 has made me reluctant to cancel going forward. Then on Feb 2 2023 I severely fractured my left ankle in three places, each bone in multiple pieces. My ankle has required surgery but the prognosis going forward is that if I can recover full pain free use of my ankle it will require many months of rehab and physio therapy. Given this, I have made the decision to cancel my personal training membership. It's a tough pill to swallow to lose the credit I have accrued but so be it. There's no way I will be able to use personal training for 6 months at least. Thus it's pointless continuing to pay for it. I also need to reduce some unnecessary spend to help me meet medical expenses. When I call my club to cancel, I'm basically told that I have to come in and speak to a personal trainer to cancel. I don't believe that requirement is actually in my agreement. Given my physical condition that's difficult and if I did come in, no one at the club seems able to confirm when someone with the ability to help me would even by there. Three weeks ago I escalated to Kathy Polson, CFO via LinkedIn, since LAF provides no customer service number or email. I've had no reply and further charges have been made to my card despite the person I spoke to on the phone telling me both my membership and Fitnesd were on hold. I'm so done with this shoddy organization.

    Ryan E.

    I've been going here for about a year. Rest variety in equipment and you usually can find something that is open. I would give it 4 stars but the the maintenance and cleanliness is awful. Treadmills are not balanced well after maintenance (wobble when you run). Bathrooms are disgusting - empty toilet paper, overflowing trashcans, etc. Update - 4 months later and the bathrooms are still disgusting and not stocked first thing in the morning. Very disappointing Another update. Here is a picture of the men's toilets at 5 am. You would think they would clean them at the end of the day.

    Juan Q.

    They were pushy when trying to get you signed up. The kids area was a joke. The only reason I wanted to join was because I needed a gym that can accommodate my son. Crazy how they are not set up for more of a family atmosphere. More of a neighborhood friendly gym. Lifetime fitness is better as far as doing things with families, but to far for me. LA Fitness Is still a gym. Note bad. Just not for me and family

    Guy working out in personal area at a different lafitness no problem
    Jorge S.

    Don't come here trainers feel like the owner, they don't have any boxing bags after talking to the front desk she said they only have one in the training area. So I walked in only being there for couple seconds some guy walks in and tells me I can't be in there and tells me to leave so I walk off. Ive been to many lafitness in dfw area I've never had a problem working out in that area. The guy was racist to me cause I was Mexican. I just left

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    4 months ago

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    Fitness International

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    1 year ago

    please implement a deodorant rule, too many ppl showing up sleeveless with no deodorant makes this place bad,

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    2 years ago

    Mary is really great as a spin instructor. She makes class fun. Includes some use of weights also.

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    3 years ago

    Wifi had been out for 3 weeks, hot water is often out for weeks out out of the year, bathrooms aren't very clean.

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    5 years ago

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    3 years ago

    The staff improved their performance and the gym is clean. I'm currently working out their for almost 3 years and I'm happy with it

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