Don't know why this gym gets so much hate. The s membership process was painless, in fact after the process I saw many ways they could take advantage of new members, but they were very friendly and low pressure. The gym is rarely full, with all the machines and free weights you need to better your physique. The pool is small, but they have a pool which is a extra plus in my book. I am very happy with the staff, always pleasant. The upkeep of machines and restrooms is excellent, and as with other "apex" gyms, there's no waiting for 12 year olds to get off the machines. Overall a great gym! read more

The front desk Asian worker named Claire has terrible customer service skills. She is beyond rude and is always on her personal phone. Even As a regular she does not look up to greet you unless a manager is around. After warmly saying hello she did not reciprocate and rolled her eyes. I'm not sure why she works at a place that is driven by positivity if she's so miserable to be there. She is the first person you encounter when you are simply trying to take care of your wellness. Hopeful, that Claire might be replaced with someone who fits the role and is more personable. Other staff seems helpful and well informative! read more

Great onboarding experience with Hayden and very impressed with the cleanliness of the facility. I was very pleased to see machines of every type open and available. As part of the membership startup experience, I received an extensive coaching experience with Olympian Bryce, who is as well versed in nutrition as he is exercise. He was super easy to communicate with and able to cater my workout plan to my specific needs. I'm looking forward to jumping into my fitness plan! read more

This facility would get 1 star if it weren't for Devin. Devin deserves 10 stars! He is always smiling, upbeat, friendly, has a great sense of humor, and greeted me every time I arrived to the gym. He is AMAZING and quite knowledgeable about fitness. I thought he was a personal trainer/coach at one point! Lol. He really should be, in my opinion. PROS: 2 Smith machines, locker rooms and bathrooms were fairly clean. Busy during rush hour but not too overly crowded. CONS: No sauna, no squat racks read more

Like another reviewer said, this gym smells terribly they desperately need to enforce some sort of policy or have air fresheners going 24/7 bc this isn't acceptable read more

This is an acceptable place to work out. However, the equipment is not well maintained. The bikes are sorely in need of attention, many missing pedal straps and the TVs are faulty. When equipment breaks, it is often out of service for weeks at a time. Bathrooms are not keep constantly supplied with soap and paper towels. Staff are frequently changing, indicating a problem with retention. It feels like they are running things on the cheap. Currently looking at moving. read more

So this is a normal gym and the equipment works for the most part. The issue here is the people who work there are terrible. Every time I have any interaction with a Manager or above(front desk and cleaning staff are always great) they are all completely unprofessional. They only work there for like 3 months before leaving and each time they get a new person they are just as bad. Zero people skills and very unprofessional. The latest likes to walk around and steal your bags and hoodies and put them in lost and found. She is a special brand of annoying. But she will be gone in a month and I will be glad to see her go. read more

Gym seems not too packed and decently clean. My question is why are they blasting music in here it's 2022 we all have ear buds. The music is very loud my noise canceling buds still hear the junk music. Also tvs don't have NBA playoffs that's wack. read more

please implement a deodorant rule, too many ppl showing up sleeveless with no deodorant makes this place bad,

I wouldn't even give this gym one star if I could. I've been a member of LA Fitness for 3+ years and every time I've came to this particular one they have gave me false information about my membership resulting in me paying additional fees. The management is not customer loyal and will screw you over with every chance they have. read more

STAY AWAY!!! I had a very unpleasant experience at LA Fitness today. The general manager, Chase Taylor, was extremely rude and unprofessional when I privately voiced my opinion to a couple friends about what it was like working there previously, he ran over to me and threatened to cancel my membership in a very aggressive manner. This kind of behavior is unacceptable, childish, and inappropriate and reflects poorly on the gym's management. I just want to work out in peace without Chase Taylor running up to me and threatening to cancel my membership but apparently that is not possible! I've been a member at this location for a while, and while the facilities are decent, the customer service leaves a lot to be desired. I've had issues with equipment maintenance and cleanliness in the past, and it seems like the staff is more concerned with enforcing rules than making sure members have a positive experience. Overall, I would definitely not recommend this location based on my experience today. If you're looking for a gym with a welcoming and respectful atmosphere, I suggest looking elsewhere. read more

Do everything you can to stay away from these guys and avoid getting scammed. Staff blatantly lies to you in your face about cancellation policies and they will do everything they can to get their hands on your $. Watch out for Mohammed who makes many representations that "they will work with you if something happens". Chris swears that he will get the right person to help you and never comes through. 3 months of calls to headquarters during Covid shutdown and nobody ever answered the phone. No surprise that some of the salespeople at this location who duped customers into contracts that were supposed to be "cancelable at any time", are no longer working there. Left 6 messages for training manager Taylor to resolve issues with private training cancellation and no decency of a callback. LA Fitness clearly does not care if you or your family are high risk for Covid and that one does not want to put their family In harm's way - very clear when you walk in, gym is packed and not 1 guest has a mask on. Lastly, right now they are charging full price when they are only offering 50% of their services - no lockers, no classes, no basketball, etc. LA Fitness had an opportunity to do something right for its customers during COVID with the hopes that the ones who had to cancel would return in the future. They failed miserably. read more

I've been a member of LA for years in several states. This location has everything I'm looking for, staff is friendly, and hours are super! I would give it a 5 star rating however I don't believe any business should get a 5 or a 1. Do I recommend this location? Yes. read more

I've been going here for about a year. Rest variety in equipment and you usually can find something that is open. I would give it 4 stars but the the maintenance and cleanliness is awful. Treadmills are not balanced well after maintenance (wobble when you run). Bathrooms are disgusting - empty toilet paper, overflowing trashcans, etc. Update - 4 months later and the bathrooms are still disgusting and not stocked first thing in the morning. Very disappointing Another update. Here is a picture of the men's toilets at 5 am. You would think they would clean them at the end of the day. read more

LA Fitness - Gyms Near Me - McKinney, Texas

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Mary is really great as a spin instructor. She makes class fun. Includes some use of weights also.

Terrble! Avoid. Could be less helpful. My family and I have been members since 2018, including throughout the pandemic. I have also had a personal training package for the entire period which was clearly sold to me at a level above my needs, but fine, I signed up to it. Throughout 2018 and 2019 when the initial term of my agreement expired I used my personal training regularly. During COVID in 2020 & most of 2021 I downgraded my number of sessions as I wasn't using them and I restarted in late 2021. At this point I had built up significant levels of unused credit. Upon re-starting I had a sun optimal experience. It was clear that my trainer was struggling to fill sessions and my sessions were regularly scheduled when he could do multiple people at once and frequently (more than 10 times) cancelled sessions very often after I'd arrived at the center at 6am for them. Last year he told me he was not continuing with LA Fitness leaving me no personal trainer. I recognize I could have switched trainer but after 3 years of regular sessions I was questioning the benefit and availability of alternative trainers at the club rarely matched my schedule. However, the prospect of losing the 37 credits on my account worth about $1,850 has made me reluctant to cancel going forward. Then on Feb 2 2023 I severely fractured my left ankle in three places, each bone in multiple pieces. My ankle has required surgery but the prognosis going forward is that if I can recover full pain free use of my ankle it will require many months of rehab and physio therapy. Given this, I have made the decision to cancel my personal training membership. It's a tough pill to swallow to lose the credit I have accrued but so be it. There's no way I will be able to use personal training for 6 months at least. Thus it's pointless continuing to pay for it. I also need to reduce some unnecessary spend to help me meet medical expenses. When I call my club to cancel, I'm basically told that I have to come in and speak to a personal trainer to cancel. I don't believe that requirement is actually in my agreement. Given my physical condition that's difficult and if I did come in, no one at the club seems able to confirm when someone with the ability to help me would even by there. Three weeks ago I escalated to Kathy Polson, CFO via LinkedIn, since LAF provides no customer service number or email. I've had no reply and further charges have been made to my card despite the person I spoke to on the phone telling me both my membership and Fitnesd were on hold. I'm so done with this shoddy organization. read more

LA Fitness - Gyms Near Me - McKinney, Texas

The layout is super nice, everything looks and clean and everything is located in right spot. It's an open space layout and there are enough machines that you don't have to wait to use anything, which I really like. I can't wait to take a class and see what that's like, the staff has been great to me so far so I'm excited to see what the teachers are like. This is probably one of the nicest LA fitnesses ive been to. read more

Management is AWFUL! I've never dealt with such rude people in my life. After signing on they are no help to you whatsoever. Do not purchase a added guest with membership as they make it extremely difficult and inconvenient for both the member and your guest. I will not be returning to this gym. Extremely overpriced for the amenities you receive as well. read more

They were pushy when trying to get you signed up. The kids area was a joke. The only reason I wanted to join was because I needed a gym that can accommodate my son. Crazy how they are not set up for more of a family atmosphere. More of a neighborhood friendly gym. Lifetime fitness is better as far as doing things with families, but to far for me. LA Fitness Is still a gym. Note bad. Just not for me and family read more

LA Fitness - Gyms Near Me - McKinney, Texas

One of the managers Chris is too fine!!! 5/5 stars solely on the basis that he's a qt pie. Makes me wanna work out more and shed those pounds. Regardless of Chris though the place is clean and usually not too packed, def recommend coming in the afternoon if you can. read more

Layout is nice but operations suck big time. Once you sign in, they forget you are a customer. It is just your credit card and them. Also Personal Training is really handled poorly. I froze my account in COVID and was told when i unfreeze, the sessions shall be added back. To my surprise, have been calling since 2 months, either you asked to call later since PT director is out or at lunch. Finally on connecting the call to the director, he told me it was my fault I did not come in when it was COVID. WTH. No Humanity! Please be ware. There a lot of options around the area now. These guys are Money Mongers read more

Don't come here trainers feel like the owner, they don't have any boxing bags after talking to the front desk she said they only have one in the training area. So I walked in only being there for couple seconds some guy walks in and tells me I can't be in there and tells me to leave so I walk off. Ive been to many lafitness in dfw area I've never had a problem working out in that area. The guy was racist to me cause I was Mexican. I just left read more

LA Fitness - Guy working out in personal area at a different lafitness no problem - Gyms Near Me - McKinney, Texas

The equipment is filthy. Same bottles of water left from night before are still there the next day. Bathrooms and showers are disgusting. Kids area is a joke. My 8yr old is bored in there. Built for like 3yr olds or less in age. Treadmills wobble. And I'm always accosted at the entrance when leaving by some table setup with someone not affiliated with the gym trying to hard sell me CBD oil or health pills. I'm leaving this gym for another location. Stay away. read more

LA Fitness - Gyms Near Me - McKinney, Texas

Clean new and like every other LA fitness. This newer layout is clearly a lot more compact than the others built decades ago. There are three rows full of cardio machines and plenty of free weights. I like these free weights as they are just the right size on my wrists. read more

LA Fitness - Gyms Near Me - McKinney, Texas

First time and last time. There were only 1 stair master working out of the four. The staff was friendly and professional when I walked in. My biggest frustration was the equipment and that's not the staff responsibility. read more

This is by far the best LA Fitness in the area!!! It is kept VERY clean and all the equipment is in great condition. The front staff actually greets you as you enter and exit, unlike other locations that just stare at their phones. This gym has all the equipment and space to accomplish any workout! The locker rooms and showers are in tip top shape! Kudos to the janitorial staff, who is also very friendly! I've been going here for several years now and it tops all the other LA Fitness' in the area! I highly recommend this gym!!! read more

Wifi had been out for 3 weeks, hot water is often out for weeks out out of the year, bathrooms aren't very clean.

My fiancé and I signed up a few weeks back mainly for the childcare service and of course to work out. The prices definitely are the lowest, however you do get what you pay for. The gym itself is very nice with tons of equipment, and seems pretty clean, staff is nice and we were mainly brought in on the childcare service, since we have a 1 & 2 year old. The young guy who signed us up promised that the childcare service had great employees that weren't just teenagers that sat there and didn't interact with the kids and also said there was 1 staff member to every 5 kids. Our first day to the gym working out, we checked our kids in and there were 7 kids and two employees. They both looked 16-18 yrs old and one was eating chick fila at the desk with her cell phone out and the other was sitting in the middle of the play area holding a toddler. We left our kids and they said they would call or text if there were any issues. Not even 25 minutes in one of the girls pulled my fiancé off the floor. He then texted me to come to the day care area. I get there and my oldest is just screaming! The girl that was eating the chick fila said we tried texting and calling you two but you guys never answered, your oldest hasn't stopped crying since you left. The other girl was still in the same spot holding the same toddler and there were 13 kids in there and still only 2 workers. They didn't seem like they even tried to calm her down or play with her to get her to stop crying. My fiancé went and complained to the manager about the workers and the lack of workers to kid ratio and he said I'm sorry you feel this way, but we don't have that policy with 5 to 1?!?! So why have your guys advertise it? We quickly cancelled our membership and drove a little further from our house to 24 hour fitness and signed up with them. They're childcare place is great!!! So if you don't need childcare, yeah this gym is good, but if you do..... explore your options. read more

The staff improved their performance and the gym is clean. I'm currently working out their for almost 3 years and I'm happy with it

Only positive is the variety of equipment but the sales team is extremely into the "hard sale"... joining was not, not fun. ****Note: Kids club is İNSANELY small. Nothing to play with. Not usable for children over age 5. Really intended for maybe 4-6 kids at a time, in the under 4-5 age group. İt seems like a bad move to make the kids club so crappy when this place is right smack in the middle of like 28 family neighborhoods. İ guess the intention was to discourage families from joining?!?! Not a good move. İ heard They intended to have it be a bigger kids club but some area manager decided to switch to the the kids area to the "dungeon area" (kids nickname) in the back of the club... read more

I would strongly encourage you to anywhere else but LA Fitness. The staff at this location will lie to your face about their cancellation policies. Also, they're perfectly fine with people walking around their gym without masks on at this location as well - and when I pointed it out their staff, they did nothing to encourage those patrons to wear them. read more

The facility was mostly what I expected, clean and quaint. However, what I didn't expect was for the roped off VIP section/trainer areas (that's the feel and look that this area has. Just like a Miami Beach night club). In this special section are quite a few critical pieces of workout equipment/machines that members are not "allowed" to access unless you are with the bouncers/trainers (kettlebells, elastics, plyometric boxes, heavy rope and more). This to me is part of what separates this gym in a bad way from some of the surrounding better gyms like Apex. Even spite the convenience factor of a 5 minute walk to the gym, cancellation is eminent... read more

Scammed by this LA Fitness PT program. Got the free assesment session, got hooked to join the program. 15 mnts after that I realized I dont need it. Called them to cancel the program right away, they agree to refund the money in 5 to 10 days but this has been more than a month and the refund never came. I even being charged for the next month PT program. So beware when they offer you free assesment session and PT program. read more

This LA fitness is not as big as it looks from the outside. Even the bathrooms and kids room were compact. I was very surprised. But it is a nice facility nonetheless. I really just go here for the group classes. I've got to say that their Zumba teacher, Gina, is Awe-some!! If you want to burn 800 calories in 1 hour--sign right up! She is fun and keeps the party going! Another thing that's great is there is plenty of parking. And it's easy to get in and out of there. It's not a luxury gym, but you can save yourself a lot more money coming here and get the same great workouts! read more

Don't get personal training here. When you sign up you are not guaranteed a trainer...so i keep paying for sessions whether trainers are available or not, many quit or would cancel my training sessions the day of. In the end i had to pay $540 just to cancel the remaining half of my contract. So I ended my membership because i refuse to pay any more than I already have. It's not my fault they only have one trainer on staff but it's insane that they make the client continue paying for no training. read more

For those that want to strength training with free weights, there is two bench presses and two squat racks. Other LA Fitness have more. There are plenty of workout machines. read more

I took my first cycle class this morning and I am not impressed. The instructor (Steven or Steve..?) did not explain anything before class began. I had no idea how to operate the bike (resistance, seat height, rpms?). Because the sound system sucked, I couldn't hear anything he was saying. I felt lost the entire time which was extremely frustrating. Also, cycling is the only class offered before 8:00am! Not sure why a yoga or body pump isn't offered, but hopefully in the future they will be because I will not be returning to cycling. The rest of the gym is nice. I like the ab/stretching area. It's big and out of the way which is good. Overall, it is a very small gym, but kept clean. read more

I read the petty reviews on here and all I can say is, go find a gym that has a sauna, etc..I pay for training I don't want everyone using my designated work out area when I pay for specialized training. Colby is a great trainer! If you need one to get you motivated. I've been here since they've opened in McKinney and Love it! Everyone is always pleasant, gym is clean. Go LA FITNESS! Doing a great job! read more

Nice gym and good classes, but they tell you one thing and then do something different. We have been members for a while, and every time my kids go to play ball, "adults" take up the entire court with no regards to anyone else. Management, instead of finding a happy medium, tells me 1 of my kids shouldn't even be in there. WHAT!!!!!!!!!! When we signed up, we were told they could be there as long as they were with someone 18 and older. You telling my I can't take my 12 and 13 year old Middle Schoolers to the Gym that I PAY FOR every single month????? RIDICULOUS. As management, they could have easily said, have 1/2 c court 3 on 3 for people that want to play and that way you can rotate more people on and off the court, then have 1/2 of the court for those that want to just work on skills. That way, everyone is getting their money's worth. Instead, you have 10 people taking up all the room and you have 15 people standing around. NOT SMART. So DO NOT GET A MEMBERSHIP HERE, if you actually want to utilize the amenities promised that YOU PAY FOR!!!!! Terrible, kids trying to get better, but always pushed to the side. read more

My family joined LA fitness because it was close to our house. We stopped our membership at lifetime to switch gyms. Although it is convenient, the manager was extremely rude to my husband. He actually told him, "I'm done with this conversation " while my husband was still trying to talk to him.I feel that's extremely inappropriate for someone working in customer service. read more