I'm really distraught about this past visit. I've been going here on the regular for a few years…read morenow for pedicures. Always great service. Now to my birthday. I decided to treat myself to builder gel. I went in specifically asking for builder gel. I said I wanted my nails short. Just past my finger tips. I wanted builder gel. I wanted natural pink. I had a photo of what I hoped to get. Realistic. Nothing crazy at all. I started with my pedicure. No issue there. It was great. Then they come to do my hands. I've not had my nails done in years. Many years. So they put the tips on and cut them down. Then start dipping. I'm not sure if this is the process. Well it isn't. I ended up with dip nails. I didn't want to switch up and make them remove it after they'd already started so I just let them finish. That's on me because I'm very non confrontational and just do what's easiest even if it's at my expense. Well they also did no clean up or cuticle work. And I asked several times to fix crooked nails and it never was right. So I left with crooked thick nails, ragged cuticles and dip on the cuticle and surrounding skin. Now I know. Some of it is on me. I couldve made them start over. But I shouldn't have to. I showed a photo of what I wanted. Color and very short natural look. I asked for builder gel at the beginning. Dip should've never been anywhere near me. My ignorance of the process was a factor but it shouldn't have been. I came home and had to clean up my own nails. File to shape properly and fix all the crookedness. Pedicures are fine. Nails? I'll probably go somewhere else from now on.

I have been coming to this nail salon for a little over five years and during that time I have…read morenoticed a significant shift in the level of service. Familiarity and convenience kept me returning, but after my most recent visit, I believe it may be time for a change. My son and I came in for pedicures and I also planned to get my usual dip manicure. In the past, they would begin my nails while I was getting my pedicure, but that did not happen this time. Because of the long wait, I decided to skip the dip and just have it removed. I was charged $10 for the dip removal and $20 for the file down/no color or anything. And during the process, the technician actually broke one of my nails. Then comes the pedicure quality, which is why I had to return today. There were visual streaks in the polish and nail polish on my nail bed. When they attempted to correct it, a technician selected a polish color without asking what shade I wanted. When I asked to see the color book so I could choose the correct one, she left the polish she selected and walked away without correcting it. I sat for about six minutes before someone else finally came over to assist me. Thankfully, another technician brought the color book and I was able to select the right shade. She corrected it without hesitation, but this was not the first time I had to return to have something corrected the next day. After being a loyal customer for several years, the last year of experiences have been met with frustration and disappointment.

So I have been to European nail spa many times and I've never really had a bad experience except…read morefor once when it was obvious the girl was brand new and needed a little forgiveness. Today was different. I had a veteran person at least I think so from her age I won't say the name and I sit down in the chair and she hands me the menu for a pedicure with the expensive side up I always get the $35 one so I turned through the pages and I find it. I'm getting a manicure pedicure and I'm going to get a gel manicure. She tries to sell me to a dip manicure which I don't like the dip. I don't like the way it feels on my nails I normally just get a regular manicure because these other manicures really aren't that good for your nails but it's summer so I thought I'd get a shiny gel manicure. She gets through my feet. I'm not sure if she put a topcoat or not. I wasn't paying attention. It does not look like she put a topcoat or she didn't sand down the nail, so it was not smooth before she polished it. It looks very rigid and on top of it she smudges my left big toenail and doesn't fix it and I was a little taken a back we go to the chair upfront to do the manicure she barely soaks. My cuticles cuts them, and it hurts and then she cut it to the point that one of them bled and that's when I had had enough. I said I'm not going to get a manicure so I go up to the front to pay. She comes there she doesn't want me to talk to the lady at the desk, I can see that so I left and I called and the lady at the desk who said to please come back and that they'll give me a gift certificate. When you go to get your nails done, it should be a good time. Not a frustrating painful time lol I've never had a bad time there before but I appreciate the way The phone call went. It was good Customer Service but it might be time to find somebody else it's hard to go in a place after a bad experience. Even though I've never had one there before, so I guess I'll have to decide.

I got acrylic french tips and Lynn did pretty good but the filing is crooked and the attention to…read moredetail is low. It feels like they rush through most of it but take the most careful time with putting on the top clear coat of polish. I could just be really picky but just by first glance you can tell that the nails aren't straight and are all not the same shape but overall my nails are cute and i like them.

I have been coming to Luxury Nails for manicures and pedicures for several years. The technicians…read moreare very nice and very good, ensuring all hangnails are removed. They will add decorations to your toes when requested, flowers, spiders and ghosts (for Halloween), and Christmas trees. Always fun ideas. I have been to other nail salons, but they have not taken as good care with my feet as Luxury Nails.

This was the best pedicure I think I've ever had. They are on the VERY expensive . For my pedicure…read moreand acrylic full set with gel polish it was $95. The same services in Seattle would not have cost any more than $60. Considering everything is supposed to be cheaper here and people make less money, that is on the steep side.They sit you pretty quickly. My boyfriend and I both got books with the services that they offered and the cost. I ended up with a standard pedicure which in the book indicates is $25 plus $20 for gel, $45 plus a full set That was $30 plus $20 for gel , there's $50. So that's $95. My boyfriend ended up getting a $45 to Lux nails pedicure which included a manicure.We spent $155 for the services that did not include the tip. I do think it's a bit weird to charge an extra $40 for gel polish. I know a lot of businesses are just re-opening due to the Covid pandemic and there have been a lot of people that have lost money because their businesses were closed so I don't know if this has something to do with It. They were friendly but it's expensive. My nails ended up turning out really nicely. I guess you get what you pay for Quality isn't cheap

Well guys.. had my nails done on March 16 right before all was closed. I have a desk job and typing…read moreALL day. Washing dishes and cooking in the evening. I also scrapbook and work in the flowerbed. ALL I CAN SAY IS MY NAILS ARE STILL ON!! Almost 6 weeks and they still look good. Grown out but that's to be expected. They still look good!! These guys do such a good job!!

I just had one of the best pedicures it was called a strawberry margarita pedicure amazing massage…read morealong with a really nice manicure that the color matched I also got 20% off because all of these special ending at the end of next month I'm definitely returning to this place and luckily it's right next door to one of my favorite sushi restaurants suzushii sushi.

OMG, I have been searching for a nail salon since moving to the area almost a year ago…read more My technician was Brandy We had great conversation, she took her time to shape my nails beautifully and paid great attention to detail. This has been the best experience since moving here and I have definitely found my new salon home. Oh, and did I mention free cocktails/drinks?! Love, love, love

Spent $60 on dipped nails and they look terrible. Rough didn't buff after the dip. Didn't get out…read moreof parking lot and one chipped before I left showed her one nail that was not covered completely she cut the nail from underneath then filed it so it's curved weird. I asked to keep my same shape and length which was a sqoval she rounded them completely. When she tried to fix them she added another layer of dip again no buffing now they are thick and ugly. My mistake was going someplace new. I have used the same nail place for a year. I was in a hurry and needed someplace quick. My teen daughter can do better than this. Read reviews I know I should have.

This was my first time in and I absolutely loved it. I had Tina and Candace and they were both…read moreamazing. They were both so welcoming and friendly and did an amazing job! I definitely will be back.

I've been here several times, and I've overlooked a few issues in the past when I didn't use my…read morepreferred tech. However, it's becoming more noticeable that many of the staff seem rushed. When someone is spending around $200, time and attention to detail should come with that, and unfortunately, that hasn't been consistent. The lack of time taken is clearly leading to mistakes. During my most recent visit, I got a pedicure and brought my own base coat, polish, and top coat. The technician applied layer after layer of polish without allowing proper drying time, which caused it to smear. I followed the instructions and waited the recommended 10 minutes. By the time I got to my car, my first big toe had already smeared. I decided to leave it alone, went home, and sat through an entire movie. After that, when I got up, my second big toe had smeared as well. I had to return to get it fixed, which should not happen after spending that kind of money. Although a different technician corrected it and took her time, that level of care should have been there from the start. I appreciate that it was fixed, but at the same time, I paid for a completed service the first time. I understand this is a business and there's a desire to move quickly and accommodate as many customers as possible, but long term success comes from making each client feel valued. Rushing through services to get to the next person creates a poor experience and impacts quality. I also did not appreciate being pushed to upgrade to gel when I had already decided on what I wanted. I was there with my daughter as well, and while we were accommodated, the overall experience still felt rushed. At this point, I'm not sure if I'll return. If I do, it will only be for Jenny. Her customer service is a 10 out of 10. She is patient, attentive, and takes the time to walk you through options. She even recommended polishes I had never tried before. She consistently greets me warmly, checks on me throughout my visit, and makes the experience feel personal. If I were rating Jenny alone, it would easily be a 10 out of 10.

When I say these people are rude THEY ARE RUDE, and it's not even just that, they also tried to…read moremake me pay for gel when I clearly said to the lady just regular paint on my toes and she proceeded to argue with me and then spoke her language that I don't understand and they all started laughing at me and it even gets worse that I payed $65 for the nails to chip in 3 DAYS LIKE ARE WE SERIOUS. My pinky finger was burning and it's because she over filed my nails and proceeded to put the drill on my pinky finger after I told her multiple times to stop until I had to start crying cause it hurt so bad then she stopped. Overall don't waste your time here this was my last time going here.

This is the 2nd time I make an appointment here and have to wait over 30-40 minutes for service. To…read moremake matters worse I was blame the entire time after the service started saying that I asked for a dip not a fill therefore it was my fault because with dip it soaks 1st for 15 minutes. Why would I ask for a dip if I don't do dips. If you're late or there's confusion, clear it up, apologize and make it right. I was also cut on my cuticle and my nail has a dip and the shape is not consistent throughout my hand. I was also told not to come in a rush. Excuse me I'm not in a rush but I had an appointment and waited 40 minutes to be seen. At the end the owner apologized but still insisted on the fact that I said dip. No your employee made the mistake when they took my appt. Neither me or my daughter are returning here. She's been coming here for 2 years and they still act like they have no idea who she is. Nails are also all sticking up. Horrible experience!

Great service, friendly staff. I came in with my son and they not just took care of me but my son…read more Will comeback !!! Recommended to everyone!!!!

2nd visit to this shop The shop and pedicure chairs are…read moredated but clean. The people are kind. It is family operated...everyone arrived at the same time 10minutes late on both occasions. I showed the tech a picture of how I wanted my nails shaped(oval) in frustration I left with stiletto shaped.