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    La Puntilla

    4.3 (4 reviews)
    Open 8:00 am - 9:00 pm

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    4 years ago

    Food is tasty. Pupusas are a solid 8. Terrible service though. Workers look miserable and treat you like you're bothering them.

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    Poached Neighborhood Kitchen

    Poached Neighborhood Kitchen

    4.0
    (2k reviews)
    5.7 mi
    $$
    Locally owned & operated
    Kid friendly

    I came during lunch time and it was packed. The host was so sweet and handed us some menus to look…read moreover while we waited for our entire party to arrive. Once we were ready she had our table already prepared. We have to order inside first before you can be seated. Once seated our food came out not too long after. Everything looked and tasted delicious! We ordered the chilaquiles verde, short rib omelette, tropical pancakes (seasonal), and the mango curd french toast (seasonal). The chilaquiles verde was savory and tangy. It wasn't soggy at all and definitely one of my favorite dishes. The short rib omelette was savory but didn't give me any wow factor compared to the other dishes I ordered. The tropical pancakes were so pretty. I only tried a piece of it without the syrup which I think was a mistake because the kumquat syrup was my friend's favorite. I definitely need to try it again with the syrup. Best for last, mango curd French toast was my favorite! I fell in love with sweetness and tanginess of the mango curd. The French toast was soft and you can taste the butter. I wish it was a main menu item. I'll definitely be sad to see it go. They have lots of seating inside and outside.

    My husband ordered me the lemon ricotta pancakes this morning, which I've had from this restaurant…read morebefore, so I know exactly how they're supposed to taste. The moment I took my first bite, I immediately noticed that the ricotta tasted sour and spoiled. I drove back to the restaurant to request a refund. Unfortunately, my refund was not honored because the manager, Aimee, was not present. Karely, the lead on duty, seemed unsure of how to handle the situation and attempted to explain that the sour taste was simply the lemon in the ricotta. That explanation was disappointing because there is a clear difference between the intended lemon flavor and the taste of spoiled dairy. What upset me most was the lack of concern, apology, or effort to make the situation right. As a customer, I expected the issue to be taken seriously, especially when food safety is involved. If a manager is unavailable, staff should be properly trained and empowered to handle customer concerns appropriately. I am currently four months pregnant, which made this experience even more concerning. I wasted my time, gas, and energy driving back to the restaurant, only to leave without a refund or any resolution. This was by far the worst experience I have had at a restaurant in Downey, and unfortunately, I will not be returning.

    Photos
    Morning scramble and breakfast burrito
    Morning scramble and breakfast burrito
    Classic waffle
    Classic waffle
    We specialize in organic, farm to fork breakfast burritos, chilaquiles, avocado toast, omelettes, eggs benedict, waffles, mimosas, & coffee.

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    We specialize in organic, farm to fork breakfast burritos, chilaquiles, avocado toast, omelettes, eggs benedict, waffles, mimosas, & coffee.

    La Puntilla - fooddeliveryservices - Updated July 2026

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