One day amongst my errands I decided to get a pedicure, so I walked into La Reve to have it done. While there were people in the chairs, there was only one customer waiting. I asked how long the wait. I was told 20 minutes, which I felt was acceptable. Because the store is very open the technicians could easily see they had two waiting customers. After waiting 23 minutes, a group of 4 came into the salon. A technician came over and welcomed the group to the store. She then told the other waiting customer that because the group had an appointment he wouldn't be taken for at least one hour. She then turned to me and told me the same thing. I explained that I stayed because I was told I could be seen in 20 minutes, but the technician only said "sorry". If I was told that due to an appointment that I could not be seen for about 1 1/2 hours then I would have easily made an appointment for later in the day and returned after running errands. Instead all the technicians ignored the waiting customers rather than check the appointment book, and then chose to turn us away instead. We both walked out. Now thanks to La Reve not valuing my time, I found another nail salon which I have been quite happy with. read more