La Verne Car Wash
Services - La Verne Car Wash
Auto bug and sap removal
Handwashing
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Took my 2000 4Runner to the La Verne Car Wash for exterior detail, paint correction, polish and wax. The "after" pictures I uploaded don't reflect the enormity of the job. Caesar and crew revitalized the ORIGINAL finish of this 25 year-old vehicle that had NEVER been detailed. The finish had significant amounts of MOLD EMBEDDED all over the surface due to lengthy storage in a non-waterproof car cover. I had previously attempted to remove the discoloration with polishing compound and a hand-held pad. It was clear a more aggressive process was needed. This project was definitely not cheap or fast (I left the car there all day). The service wasn't even on their "menu." But based on the results, I feel it was definitely worth it. I am VERY HAPPY with the results.
I have not been to this place for a few years now since I moved from the area, I don't know what happened, but this place used to do a really good job.. I noticed the girl vacuuming just went through it extremely quick, but I didn't say anything in the moment, I wanted to let them do their job - when my truck made it to the drying portion I stepped inside so I can take a look and requested the vehicle get vacuumed a bit more - mind you I'm not that picky and I know this is not a full detail service, but it just seemed very half assed. When I asked for the vacuum, the manager/supervisor did not even bother to take a look at what I meant. He just said yeah ok we will vacuum it again - once the drying was done. The final guy at the end said yeah we vacuumed it again, but I failed to triple check if it was done, taking his word for it.. It did not get re-vacuumed nor did they even bother to wipe the rearview mirror as you can see in the photo. I should not have tipped for this work. Very sloppy. Will not be coming here again... Edit - wow I should have looked at the reviews before coming here after a few years lol. Don't bring your car here . Several areas on my truck interior did not get wiped
Do not bring your car here to be washed! I come here once a week for gas, once every two weeks for a wash. Last time i went there for a wash that was $22 my car went in perfect and came out a mess. The front hood scoop was ripped off! The owner said he would give me a couple free washes for my troubles. $1500 worth of damages, I don't think so.... I will not be returning to this establishment! ENTER AT YOUR OWN RISK !!!!
These guys! Well, really This Guy! I spent $41 for a car wash with a tip to make it about $47. So I get to my car I realized the inside is completely dirty and dusty still so I asked the guy for a rag to wipe it down. There was no problem. I get to my backseat and realize they're still a big mess back there so I asked the guy for a spray bottle. He grabs a manager.(I did not ask for a manager) So I asked the manager for a spray bottle. He walks me to my car looks at my dirty seat and tells me I did not pay for that service they have special services for that. I said hey man, I just want the inside of my car clean I can do it with a spray bottle of whatever/ water the guy on the picture Continue to make it a big problem. You have to pay extra for that I looked him in the eyes and told him I can do it. He looks at me and says very sarcastically didn't you bring it here so we can clean it. (me). He said we can't just give you a spray bottle cause of the chemicals,. I felt like I was arguing with my wife this point lol, I stopped talking and tried to leave. On my see way out he gave me a free voucher. For a $22 car wash. The guy was very unprofessional felt like he was tried to get me upset to argue with him. Again, all I asked for was a spray bottle. After not been happy with my $41 wash. To the guy in the picture that I'm talking about here, please do battle, bro 8:30 AM on a Saturday is professional hours at work. Not talking to customers like there your Homies
First off let me start by saying I stopped coming for years to this place, but started to come back since im in the area again! This place never disappoints and the quality of there details is as good if not better then a dealership buying a new car and then washing it! Service is alway great.. IT DOES GET VERY BUSY AT TIMES! If u want the best hand wash come here-
Got a free car wash coupon in the mail so decided to try this place out despite some negative reviews. Came on a Monday morning and was in and out in 20 min! Got the exterior wash (originally $25 without my coupon) and I thought they did a great job wiping the inside and outside thoroughly. Definitely did a better job than the car wash place I used to go to before I moved. I would say it's not cheap but I think the price is pretty standard in the area. Would come back on days I don't feel like wiping and vacuuming my car by myself at the self service ones!
Been here about 40 times, over several years. Never again, after what just happened about an hour ago. After my car was washed, I went to get inside and immediately noticed a hole in my driver's seat's leather. Twenty minutes ago, when I left them with the key-fob, it wasn't there. And my seats have never had a hole/tear before. Anyway, told an employee that I was 100% sure that 1 of the 2 guys who I saw drive it must have accidentally done it. Immediately, he tells me there's no way either of them did it and was not open to the idea unless I SAW it. I don't know how it'd be possible for me to SEE this happen (under his a$$). I left pissed-off, to say the least. No wonder this place has a 2-star avg review.
4 months ago
29 days ago
Zero stars is more deserved for La Verne Car Wash! Been there five times or so in recent months but NEVER AGAIN. During my last car wash my front bumper cap on my vehicle was deeply scratched and I noticed immediately when walking my vehicle prior to thanking and tipping the employee, who has rushed to dry my vehicle and ready to move on to the next car. As soon as I spotted the scratch, which looked like a deep white line having gone straight through the silver paint of my 2024 suv, which is in excellent condition without even a single scratch on it. I pointed it out to the employee that served me knowing that wasn't there prior to the wash. We spoke different languages so he didn't understand me at first, so I pointed out the damage and asked him to get the owner. Instead Cesar, the manager, came out quickly and I showed him the damage and he offered to review the camera footage. We went into a tiny little office where two other employees were already in there why they shared video footage of my vehicle. I give this car wash credit for having video technology, but unfortunately it's badly outdated. Video is grainy throughout and unfortunately typically only shows one side or the other of the vehicles from start to finish, with many areas where camera footage is not available, like when going through the car wash tunnel during the wash/wax cycle. Needless to say, the video did not show the point of damage. Could have been the wash tunnel brushes, an inattentive employee, a ladder, ?, etc.. I asked to fill out a damage report and Cesar was helpful to provide the form and willing to provide me a copy of it. I requested of Cesar to ask the owner to call me. Cesar stated that once the owner reviews the incident report he will be in contact with me. I held off on this review for over two weeks and now assume they will not be contacting me. I have four family members that live locally and frequent this car wash. In the words of one of them, "hopefully the owner will do the right thing". Definitely not looking that way! Shame on the partners that own La Verne Car Wash! Warning to others: your vehicle may be next and they will not stand behind their work or damage that they cause. read more
6 days ago
10 months ago
Took my 2000 4Runner to the La Verne Car Wash for exterior detail, paint correction, polish and wax. The "after" pictures I uploaded don't reflect the enormity of the job. Caesar and crew revitalized the ORIGINAL finish of this 25 year-old vehicle that had NEVER been detailed. The finish had significant amounts of MOLD EMBEDDED all over the surface due to lengthy storage in a non-waterproof car cover. I had previously attempted to remove the discoloration with polishing compound and a hand-held pad. It was clear a more aggressive process was needed. This project was definitely not cheap or fast (I left the car there all day). The service wasn't even on their "menu." But based on the results, I feel it was definitely worth it. I am VERY HAPPY with the results. read more
4 months ago
1 month ago
4 months ago
4 months ago
Business owner information
Jeff N.
It was disheartening to read about your recent experiences, Jeff,…
8 months ago
I have not been to this place for a few years now since I moved from the area, I don't know what happened, but this place used to do a really good job.. I noticed the girl vacuuming just went through it extremely quick, but I didn't say anything in the moment, I wanted to let them do their job - when my truck made it to the drying portion I stepped inside so I can take a look and requested the vehicle get vacuumed a bit more - mind you I'm not that picky and I know this is not a full detail service, but it just seemed very half assed. When I asked for the vacuum, the manager/supervisor did not even bother to take a look at what I meant. He just said yeah ok we will vacuum it again - once the drying was done. The final guy at the end said yeah we vacuumed it again, but I failed to triple check if it was done, taking his word for it.. It did not get re-vacuumed nor did they even bother to wipe the rearview mirror as you can see in the photo. I should not have tipped for this work. Very sloppy. Will not be coming here again... Edit - wow I should have looked at the reviews before coming here after a few years lol. Don't bring your car here . Several areas on my truck interior did not get wiped read more
3 months ago
1 year ago
Do not bring your car here to be washed! I come here once a week for gas, once every two weeks for a wash. Last time i went there for a wash that was $22 my car went in perfect and came out a mess. The front hood scoop was ripped off! The owner said he would give me a couple free washes for my troubles. $1500 worth of damages, I don't think so.... I will not be returning to this establishment! ENTER AT YOUR OWN RISK !!!! read more
1 year ago
These guys! Well, really This Guy! I spent $41 for a car wash with a tip to make it about $47. So I get to my car I realized the inside is completely dirty and dusty still so I asked the guy for a rag to wipe it down. There was no problem. I get to my backseat and realize they're still a big mess back there so I asked the guy for a spray bottle. He grabs a manager.(I did not ask for a manager) So I asked the manager for a spray bottle. He walks me to my car looks at my dirty seat and tells me I did not pay for that service they have special services for that. I said hey man, I just want the inside of my car clean I can do it with a spray bottle of whatever/ water the guy on the picture Continue to make it a big problem. You have to pay extra for that I looked him in the eyes and told him I can do it. He looks at me and says very sarcastically didn't you bring it here so we can clean it. (me). He said we can't just give you a spray bottle cause of the chemicals,. I felt like I was arguing with my wife this point lol, I stopped talking and tried to leave. On my see way out he gave me a free voucher. For a $22 car wash. The guy was very unprofessional felt like he was tried to get me upset to argue with him. Again, all I asked for was a spray bottle. After not been happy with my $41 wash. To the guy in the picture that I'm talking about here, please do battle, bro 8:30 AM on a Saturday is professional hours at work. Not talking to customers like there your Homies read more
1 year ago
First off let me start by saying I stopped coming for years to this place, but started to come back since im in the area again! This place never disappoints and the quality of there details is as good if not better then a dealership buying a new car and then washing it! Service is alway great.. IT DOES GET VERY BUSY AT TIMES! If u want the best hand wash come here- read more
11 months ago
Just want to give a shoutout to the manager and the employees working the front. I had an issue regarding a payment but they were able to resolve it read more
1 year ago
Got a free car wash coupon in the mail so decided to try this place out despite some negative reviews. Came on a Monday morning and was in and out in 20 min! Got the exterior wash (originally $25 without my coupon) and I thought they did a great job wiping the inside and outside thoroughly. Definitely did a better job than the car wash place I used to go to before I moved. I would say it's not cheap but I think the price is pretty standard in the area. Would come back on days I don't feel like wiping and vacuuming my car by myself at the self service ones! read more
8 months ago
7 months ago
1 year ago
1 year ago
6 months ago
4 years ago
Been here about 40 times, over several years. Never again, after what just happened about an hour ago. After my car was washed, I went to get inside and immediately noticed a hole in my driver's seat's leather. Twenty minutes ago, when I left them with the key-fob, it wasn't there. And my seats have never had a hole/tear before. Anyway, told an employee that I was 100% sure that 1 of the 2 guys who I saw drive it must have accidentally done it. Immediately, he tells me there's no way either of them did it and was not open to the idea unless I SAW it. I don't know how it'd be possible for me to SEE this happen (under his a$$). I left pissed-off, to say the least. No wonder this place has a 2-star avg review. read more
2 years ago
Beware of this car wash!!! Do not go here unless you want your car to be damaged. I came here on 4/30 and my car door was perfectly fine. When they gave me my car back my door was dented to the point where I could barely open it. I asked to see the security footage and when it went through the washer you can barely see the whole car. Of course the manager insisted my car was already like this. Well then how was it possible that they vacuumed it with the door fully open and then all of a sudden after it came out of the washer my door wouldn't open. And they said there's nothing they can do about. Will not be returning. read more
1 year ago
3 years ago
4 years ago
My first time here and they charges me an extra 3.00 for my Toy Rav4 calling it a fill size vehicle. I go to car washes all the time and have NEVER been uncharged for my car. I have gotten my car off the line yet. It better be super clean. Ridiculous NEVER WILL COME BACK read more
2 years ago
I came here for car wash today. I saw the attached price list right in front of me when an attendant came to ask me what kind of service I would like. I replied " VIP". Then the attendant gave me a ticket and asked me to bring the ticket to the cashier. I expected to pay $16.95 but to my surprise I was charged $22.95 instead. I asked the cashier why and was told that $22.95 was the price for VIP service. I showed her the photo and she said there were two types of VIP service. $16.95 was for exterior only and $22.95 was for full service. I said I just wanted exterior only, but they insisted that I had ordered full service. I was angry because I could only see one type of VIP service when I ordered and they forced me to pay for something I had not known about. After arguing with me for a couple of minutes they finally agreed to let me pay for the exterior only "VIP service "! read more
6 years ago
I wish I can put negative stars on this review. This place really really really really needs new management. They do a horrible job when they wash your car, it's almost as if I paid for half a car wash. Really bad customer service! They took forever to clean the car! There was nobody waiting but we said we waited forever just to get our car washed. I don't recommend this place to anyone in the Lavern area. If you have lived in this area for a while you would probably agree with me. It's way overpriced! They literally charge $99 just just to add armor all on the inside of the car. That's ridiculous. I can't stress enough on how bad their customer service is. The manager LUIS doesn't give a hell about the business and didn't do anything to help us resolve the issue. I don't like leaving negative reviews but this place deserves more negative reviews so if you go to this car wash even after you read this message leave a negative review so people can learn from our experience. Thank you. read more
5 years ago
0 stars if I could! What did I pay for? An air freshener and gloss? I have dogs so i'd like for the hair to be vacuumed, not even the gear shift was cleaned! The foot marks on the doors aren't even cleaned. waste of hard working money. DO NOT GO HERE. Support a small business instead, they would actually care about your car. read more
Didn't feel like driving far so decided to give this car wash a try even with the bad reviews. Took about an hour from vacuum to drying. They are short on staff so most of the cars were just sitting there. Paid $20 for the vip package and you still see dirt and spots all over the car. Whatever they used to wipe down the interior leather made it all sticky. You see dry stains in the interior dash, windows and the front fender even had the wax still on. The seats were still dirty after wiping it down. The rim were still dirty and they barely put any tire armor on. I could have went to the drive through car wash for cheaper and get the same results. Probably won't be coming back here again. read more
1 year ago
3 years ago
4 years ago
Rude and incompetent employees in the front office. The car wash itself is good, but the ticket writer and the cashier are INCOMPETENT!!! I received a coupon for a car wash. I go to the cashier to pay and they say I need to go back to the ticket writes to "validate" the coupon. I asked them why I had to do that and they said it's policy. So I go to the ticket writer and ask him to validate the coupon and he does. I then tell him that there should be a sign regarding getting tickets "validated". He responds by saying, "there's a sign in the hallway". I said, "...by that time I'm past the ticket writing area and already inside the store". He's says, "he'll bring it up to the manager". I fall in line all over again and I tell the cashier there should be a sign and she says, "if you want I can give you my managers phone number, we can't put up signs". Well when this inconvenience just lost them a customer. This is the sign is at the end of the hallway. What good is that? Either have the ticket writer ask if the customer has any coupons or have more signs posted. read more
5 years ago
Charged me extra for a truck / van on my Audi Q5. It's a small car. They stood by their decision. They stated if they needed a ladder it's extra. Car is only 65" tall. Not logical. read more
3 years ago
Just left and got home and Very disappointed in paying $28 for Executive car wash and just zero attention to detail. Does anyone do honest work anymore? Could have gotten same effort from a Jr High fundraiser car wash for $10 donation. read more
4 years ago
2 years ago
2 years ago
5 years ago
Personally I would give them zero stars but that's not an option. I go in for a $40 car wash. And they didn't even wipe down the inside of the vehicle they said to me that all they do is a light dusting which is not considered a car wash. They didn't vacuum the vehicle. See my images and make your own opinion. read more
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