Ordered the steak quesadilla, meat and veggies were alright but lots to be desired in the cheese…read moredepartment. Way too much of it and not cooked enough. Also not very flavorful. Visited the hospital because my mom got a hernia. Doctor squeezed her hernia and proceeded to say it wasn't bad and for it to be taken care of later, by that time it strangled itself and she had to get part of her intestine removed. That hernia is the second worst pain she's felt in her life; up there with intussusception. Worse than childbirth. Wish they listened to her screams of agony or put a little more effort into their steak quesadillas.

I thought I was having a medical emergency and so I went to the hospital to rule out heart…read moreconditions. Once it was ruled out, I continued to have nausea and visibly vomited in front of staff. I was told since my heart work up was fine that my nausea and vomiting was not a medical emergency. After further advocacy, they gave me zofran, which I vomited. They still wanted to send me home. Finally gave me compazine and I had an adverse reaction. Asked for something to help and they discharged me. I ended up at chippenham. So instead of one 300 dollar copay, I got stuck with two. Never again!

They handed us a card written completely in Spanish ... we had to do self check in.... They can't…read moretell us how long the wait is... I was literally told that they aren't allowed to say.. only that 4 people are ahead of us and the ER is full. Go somewhere else if you need emergency medical care.

My wife and I are having our baby here right now as we speak and nurse Toni is the most amazing…read morenurse I've in my 35 years of life have ever had and I would definitely want to give her her flowers! You did amazing nurse Toni!

8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

Incompetent physicians and incompetent billing. Biling department submitted wrong NPI and wrong…read morecode multiple times - even after Anthem reached out to explain what was needed. Ended up filing with Better Business Bureau. Additionally went to another physician that that stated I needed strong antibiotic for bronchitis when this group did not want to give antibiotic at all. Don't chance this group with your family.

There is no care or concern for patients here. Horribly insensitive, bureaucratic, and dishonest…read moreabout care available and administered.

This has always been a little hidden urgent care gem. The people are usually very nice and the…read moreplace is pretty empty. The perfect spot for when you are sick and want to get in and out without waiting. They also offer appointments. So I made a Sunday appointment and 15 minutes later I received a call back, that the establishment did not have a provider on staff for the day (ie: doctor etc). Ok no Sunday help for me. I was able to reschedule for the morning. The waiting room was virtually empty and I still had to wait 35 minutes from my appt time before I could meet with the nurse. But once you are back there, things roll fast. And they have some of the best Drs. So even though you will wait, even with an appt... it's a great place to go when you are sick

Do not go here they will just rip you off for money. No one there should be allowed to practice any…read moretype of medicine definitely bottom of the barrel people and Dr's who can't get a job at a real office. I went in for my dot physical they scheduled it went threw the whole process to find out the Dr that was in that day doesnt do them, I was told to come back two days later to see the Dr who does. I was told I wouldn't be charged for two visits since it was their mess up. We'll wouldn't you know now I payed for the first and second visit $200 for a dot physical that should have been $100 and done in one day.

I've been trying to set up an appointment for my daughter for DAYS. No one answers the phone or…read moreresponds to voicemails. Really disappointed because I was excited about the holistic approach to pediatrics... not going to try again.

Receptionist does not answer the phone, does not listen to voicemails when it literally asks you to…read moreleave one Every time they call since no one answers the phone, they say they are going to do things and to leave it in their hands and it's not done. You have to constantly check behind them and you have to drive up there because NO ONE ANSWERS THE PHONE! Check the hours before you go.. I HIGHLY recommend it

I made my first appointment with this office because they were in-network with my insurance but…read morealso for their reviews. I am extremely upset that my experience at this office was absolutely horrible, and I will not be returning. I have never felt more like a number than right now. The lack of care is extremely disappointing. I had a procedure in this office; again, I went here because they were listed as in my network. To my surprise, this office uses a different lab and sent it to a separate Doctor to review my results. Now this Doctor who I have not seen and did not know about was not in-network with my insurance. Now I have received a $530 bill in the middle of a pandemic and no explanation as to why it was sent to someone my insurance didn't cover. The receptionist handled my phone call poorly, told me I needed to speak to billing. I asked her why I would talk to them when it was their office that failed. She then placed me on hold without telling me, which I was stuck on for 15 minutes, just to be told, "Well, did you ask what lab they were sending it to?" I am a new patient, and I assumed that this was taken care of in their office, with their lab with the Doctor that I had been seeing. If they had cared, they would have taken a better look at my insurance and sent it to the correct one since there are apparently multiple. The receptionist was busy trying to rush me off the phone at this point and told me I would receive a call from a manager and no surprise to me I have not heard from anyone. Another note I would like to make, they made a surgical appointment for me without my consent, not even a phone call other than the one I got to "confirm" the surgery. Fixing that was a nightmare because of their hours, not being able to leave a voicemail, and no email. Never have I been to an office where they just make your appointment for you without calling/asking what your schedule is, especially for surgery! I understand I am just one patient out of the many they see, but this is unacceptable. I want to stress that anyone thinking of making an appointment even though it says they are in your network make sure you ask the "correct" questions.

Amazing service so far going to deliver my baby here! Just moved from Hawaii, everyone is so…read morefriendly great hospital so far!