Saint Francis Medical Center

I give St. Francis 5 stars for doing what they can to keep all safe during this Pandemic…read more As you enter the hospital you are stopped ... for covid screening. ( temperature taken and ask the covid questions) If you are cleared to come in they give you a band letting all know you passed the screening.. Oh and the Valet is closed of course.

I am caregiver for an 85 year old man who recently began displaying all the symptoms of a severe…read moreUrinary Tract Infection; confusion, loss of balance, urinating a strong, dark, urine. He has issues with dehydration. He took a fall this week and twice last week. I am only part time. The squad came and took him to this dump. He has been in there since this past Monday with no real answers. First they were looking at normal pressure hydrocephelas, where cerebral spinal fluid backs up, and begins creating neuromuscular issues, such as with balance, gait, mobility, and mental processing. We were told a small shunt would solve the issue, confirming it would be determined with a spinal tap. Upon visiting yesterday, he was NPO, which we thought meant he was scheduled for the procedure. He also had an MRI to rule out any cerebral issues or seeing if the falls did any damage. Now, they seemed more concerned about his cervical spine and doing some overpriced surgery that could kill him, while completely ignoring any of the neurological issues previously discussed. Aside from that, he had a few accidents after they removed the Foley Catheter and his current inability to feel urination or defecation until it is too late. He was bullied by an overnight nurse for pooping on himself twice, and they are withholding fluid and food for no reason. No procedure has been scheduled, giving cause for starving him and making his dehydration worse. I hate all things Bon Secours. They almost killed me in 2017 in Mary Immaculate in Newport News, Virginia, after telling them I had a previous bad experience with nerve blocks. I had a reaction to the on-board Scalene nerve block that sent me into liver failure. This place sucks. It may look like a nice place, but it's a sh*t hole. If you love your family, take them to Chippenham or Johnston-Willis.

Steak quesadilla. Lots to be desired.

Steak quesadilla

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The Woman's Center

I saw a midwife here, Kathryn, and she was great! It's definitely a different feel than a doctor,…read moreand more relaxed and more interested in what I want and envision for a pregnancy and birth versus general physician popular belief. The wait was forever though. I was there for 2 + hours, which was very obnoxious when I needed to get back at work. They also had a substitute lab tech and one test that was supposed to be ran was forgotten. I was called pretty soon after to be notified of this and to asked to come back st some point. Besides the wait and the above grievances, I'd recommend the midwives based on my one experience.

Bon Secours St. Francis Watkins Centre

2.4

(24 reviews)

3.6 mi

8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

Dr. John Hennessey IV, MD The COVID Shot does not protect against infection or transmission and there was never any evidence that it did.

Labs

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Mark Gentz, DO

1.0

If I could give zero stars I would. My daughter suffers ( and I mean suffers!) from zoonotic…read moreinfections and had had numerous hospitalization with no resolve. This "Dr".was forced to see her in the hospital came in , she explained her diagnoses and he said "I don't treat those diseases" and walked out. Are you an ziD Dr or not

Bon Secours General Surgery at St. Francis

(2 reviews)

I had the occasion to spend several days in St Marys hospital. From the start, walking through the…read moreER to discharge, every person I encountered was kind, professional and courteous. Registration went smoothly, Yes, once assessed I did have a long wait in the ED but it was very busy. Transport staff, CT imaging , food service, maintenance and every health care person I met was willing to answer my questions. Once I was in a room I had the good fortune of having an amazing nursing staff. Kaylee in particular was wonderful. Also to be recognized are: Sarah, RN Drs. Muncy , Kilpatrick, Andy Jury PA? and Joe one of the techs - Each person treated me with kindness and respect I left after several days, feeling much better, thanks to these wonderful professionals

They scheduled me under the wrong patient name, and when I went for my consultation, was told the…read moredoctor's schedule got changed and because they had me under a different patient, they couldn't contact me. Then I learned that they only have two surgeons that come out here, and it's only every couple weeks, so it would be a few weeks to get me rescheduled, and then surgery would actually be at St. Mary's. St. Francis is supposedly a hospital, and this appointment was with general surgeons. How do you have a hospital that doesn't perform surgery? I only scheduled here because it was so close to my house.

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Advanced Orthopaedics

1.0

0.2 mi

Make your appointment and then call every day to make sure they kept it because chances are, they…read moredid not. Happened to me and one of my friends. I will be going elsewhere.

From the owner: Advanced Orthopaedics features ten separate "Centers of Excellence." Each center focuses on the…read moretreatment of one specific area of the body or one type of orthopaedic health concern. Advanced Orthopaedics provides excellent care through these centers: - Joint Replacement Center - Sports Medicine Center (Knee & Shoulder) - Shoulder Surgery Center - Carilage Restoration Center - Hand, Wrist & Elbow Center - Spine Disorder Center - Foot & Ankle Center - Occupational Orthopaedic Center - Physiatry & Electrodiagnostic Medicine Center - Interventional Pain Medicine Center (Advanced Orthopaedics also offers Physical Therapy and Hand Therapy at both West End and Southside locations.)

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Virginia Women's Center

(13 reviews)

The communication on this office is horrible. Doctors don't look at your chart. Phone hold times…read moreare very long. Doctor care Is okay, nothing special. I received a request for a google review before I ever received a call to see how I was doing after experiencing a traumatic miscarriage. Some nurses are better than others.

They didn't take my concern for spotting during pregnancy seriously and just shooed me away. I…read morecalled on a Monday and wasn't able to get blood work done for a hcG level test on Thursday due to the holidays. Sure enough my hcG level of 208 from Tuesday (when I did LabCorp ondemand) went all the way down to a 48, so more than likely I am suffering a miscarriage. If only they let me get blood work done when I called at first, they would've caught the potential miscarriage early...

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Docter tools

Luna Physical Therapy

4.2

(5 reviews)

13.3 mi

Certified professionals

Available by appointment

Excellent assistance with therapy. Am Steadily improving with each visit. Additionally receiving…read moreguidance on continuing exercises during the time I am not in therapy.

I've tried to schedule with them for 2weeks, so has my previous physical therapist; this company is…read moreawful, rude and unresponsive Thumbs down

We accept most insurance.

Keep the same physical therapist.

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No waiting list. And no traffic.

Pivot Physical Therapy

(5 reviews)

5.0 mi

**UPDATED** The…read moresituation below was resolved thanks to the efforts of manager who did the right thing. ------------------------------ The therapist are amazing but the front office people are terrible. They gave me incorrect information about my benefits which has cost me hundreds of dollars. When speaking with them and the billing supervisors they lied about the information I was given and tried to belittle me with their comments. Do not trust anything that they say as they will give you false information and then lie about it when you inquire further. It's a shame to miss out on great therapist because their front office staff is ill equipped to do their job. Integrity is not a virtue with this company so stay far away from this terrible place.

Adam is the best PT I've ever had. He knows his stuff and he cares. The soundtrack he plays is…read morepretty bad ass too.

Home Helpers Home Care of Richmond & Henrico

(4 reviews)

6.5 mi

Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.

Let us assist with "Making Life Easier" We can be there when you need us the most. You choose your schedule.

WE can provide help at the touch of a button so we can respond when you need us most.

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We not only prepare meals, we also perform Light Housekeeping - changing linens, laundry, dusting, vacuuming & more Call for a FREE consult!

Bon Secours Physical Therapy at Westchester

5.0

3.6 mi

I'm old. With age comes plenty of aches and pains. I've been to my share of physical therapy…read moreoutfits in my day. Nothing has compared to the tailored PT program that was designed for me and my ailment. The facility is super clean with an abundance of equipment to suit whatever regimen they prescribe to get you on the road to feeling better. This is not one of those large "meat market" operations where you are just another number. From the wonderful front office staff to the therapists who treat you and your problem as something unique, I felt I received the right attention and care to treat my problem. It's easy to get to, plenty of parking, and cafe and pharmacy on the first floor are handy too. Highly recommend Bon Secours Physical Therapy.

The staff here is very friendly. I've been seeing Robyn Lowry, a pelvic floor PT, who is incredibly…read moreknowledgable, thorough, empathetic, and kind. I have never felt so respected and listened to by somebody in the medical field before. She has validated many of the concerns I have had, and I have gained so many valuable resources and tools for research to continue seeking out care for the issues I am dealing with. I highly recommend both her and this office.

James River Hospice

3.7

4.1 mi

Jennifer Gordon is been our nurse for past couple of years and we look forward to see her smiley…read moreface every Monday mornings. What can I say she is the best of the best and we are proud to have her.

When it comes to looking at hospice reviews, the last thing I want to read are employees saying how…read moregreat the atmosphere is. They are not the patients. They are not receiving the care and kindness and thoughtfulness needed by a hospice facility. Why I chose James River? Simple. On their website they posted personal letters, written by patients and their family. From the first phone call you felt warmth, compassion and a can do attitude. There was never a question too small or trivial. Never a time when you felt you were a bother. Just the admitting kindness alone was a weight off of our hearts. Thank you Mary. Unfortunately, my loved one never made it out of the hospital and into the loving care of James River. However, when I am in need if home hospice care again, this is the only place I will choose.

Ivy Rehab Physical Therapy

3.7

2.8 mi

This practice is amazing. Small compared to the large PT places. Excellent personalized attention…read more Neat app for loading the work a patient should be doing at home. I love this place.

Ivy Rehab is not a reputable company. They were not honest about their fees and charged me almost…read moretwice the estimated per visit cost. This resulted in several hundred dollars of additional expense for me. Neither the local staff nor the home office would take any responsibility for their mistake and make any accomodation. Not even an apology. If you're needing PT best go elsewhere.

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Saint Francis Medical Center - medcenters - Updated August 2026

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Katie Baker FNP BC

3.7

I had the pleasure of having Ms. Baker see me today. Very reassuring and informative. Gave me good…read moreinstructions and I will follow up with her.

I've been seeing Mrs. Baker for several years. She has always been professional and quite…read morepersonable. She is very knowledgeable and makes certain I understand why I need all the tests she recommends and what will be done during the tests. She also makes certain I know why I need the meds she describes. I highly recommend her.

Virginia Women's Center

(13 reviews)

Children's Hospital of Richmond

4.1

(10 reviews)

Great experience w nurses, Dr and staff. Little man was here for outpatient procedure. The nurses…read morewere very patient and provided lots of information about the procedure. Calmed my son's nerves a lot. Cafeteria breakfast food was great an the Ronald McDonald House was clean and es able to take a short nap. Not that anyone wants to come to the hospital but if you have to bring a kiddo I recommend here

I would like to recognize two outstanding employees in the radiology area at the Children's…read moreHospital of Richmond at VCU from our visit on May 14, 2026. After leaving our appointment on the sixth floor, I asked another employee for a doctor's note for my daughter and unfortunately was met with a very unpleasant attitude. By the time we arrived downstairs for x-rays, Asadiah Dontele was truly a breath of fresh air. From the moment we approached her desk, she greeted us with a warm smile, a pleasant voice, and exceptional customer service. Asadiah kept me informed the entire time while we waited for the doctor's orders to come through, and she made what could have been a stressful situation feel calm and welcoming. Even when it was time for her lunch break, she took the time to personally introduce me to Patricia Weymaith, who continued providing the same wonderful level of care and kindness. Both Asadiah Dontele and Patricia Weymaith deserve recognition for their amazing work, professionalism, and compassion. Employees like them truly make a difference in a patient and family's experience. Thank you both for going above and beyond.

Karissa L Hackleton ,MD

(4 reviews)

Overall, Dr. Hackelton was been a good Doctor with regard to checking on my medications, and blood…read morework. I does not take long to get an appointment. She has a welcoming personality. However, she can appear rushed. I know many doctors are made to see several patients in a day due to the administrators, who oversee their work. She is subject to the same pressures as other doctors. She is not very skilled at diagnosing various illnesses, but refers patients to specialists so they can recieve care for a particular problem. I respect she is intelligent and knows when a specialist is needed. Recently, I have been disappointed with the medical field in general. I believe the doctors and patients are caught up in a high for profit industry. I do not judge a doctor for being rushed or unattentive at times. This is symptomatic of the health industry.

Great doctor! Quick, supportive, and caring!read more

Hagan M Kelly MD

(4 reviews)

I have been a patient of Dr. Hagan for 16 years and my husband for a year now. She is a great…read moreoncologist. The office staff is very kind and the nurses in the treatment center are top notch. We will never be able to thank her enough for the excellent care we have received and continue to receive.

Very knowledgeable and compassionate physician. As a former healthcare worker she is the only…read moreoncologist that I considered seeing when I was diagnosed with cancer and my fellow critical care nurses that have needed an oncologist also chose to see Dr. Hagan. She explains treatments and options clearly and her office is quick to respond to questions/ requests. Only downside is she doesn't always keep on schedule with her appointments but that's because she spends time with each of her patients and doesn't make you feel rushed during your visit.

Richmond Urgent Care

3.1

(40 reviews)

It was a very terrible experience! I went yesterday may28 and I was supposed to get a call the next…read moreday and i had to pay out of pocket to get seen 175$ I want my money back because you guys didn't even called me or nothing I'm going to report y'all for stealing peoples money, this is so crazy I went there in an actual need I thought y'all were going to actually help me, on top of that there was a used tampon in the bathroom it was a terrible experience I wouldn't recommend it, after I already paid that's when I was searching for a better place but it was already to late!! I'm going to report y'all so I can get my money back i don't know how you guys are called urgent care if y'all don't do hall jobs correctly

Dr Muharram is very caring and thorough She is very…read morecompassionate and treats patients with extreme care I highly recommend this practice and am very satisfied with the quick response and quality of service!!

Retreat Doctors' Hospital

(47 reviews)

Came in for an ER visit from food poisoning. no wait and the staff helped me quickly. Had to check…read morein a few times but that's just how hospitals are. They were able to diagnose quickly and get me what I needed to do better.

The most horrible care. Incompetent staff from administrative to food, top to bottom. I cannot say…read morestrongly enough do not treat there if you value your life! I was never so grateful to walk out the door as I was to leave this hospital. Billing me rather than my insurance. I was told by their records company that they have no medical records for my treatment and I was inpatient for 5 days after surgery! I tried calling administrators and couldn't get through to anyone. Apparently they just don't care what patients think and definitely not about how they feel.

The Woman's Center