I am a strong supporter of local businesses, but felt compelled to write a review because of an…read moreextremely poor customer experience. I brought in skis to have them tuned for the season. I haven't skied in four years because of a previous ski injury. I felt ready to get back onto the slopes - not an easy decision. I've been skiing since I was six, so my skis were previously tuned for competition and needed to be readjusted so I can take it much easier. My bindings looked a bit old and I took them in to be readjusted to bring me back down to intermediate level. I brought in the skis and they accommodated a request to have them done by the end of the week. Awesome. Great customer service from some new kids working the counter. I get a call shortly after saying the bindings were no longer indemnified by the manufacturer and that I needed new bindings. They offered to sell me 2022 inventory at 35% off. I asked what make and model and immediately browsed for the same bindings online. The price of the bindings at reputable stores, including their standard installation cost for bindings brought to them, was significantly lower than they were offering, even with the discounts - about 50 percent less. They are a business, I get it. I asked if they would be willing to lower the cost given it's old inventory. I hear an older man in the background saying, as I'm asking these questions, "Tell him to come get his f-ing skis and take them away." I did exactly that. I had been going to them for years, for myself, my kids, and had referred my friends many times over. Now they have not just lost this customer that was getting back into skiing, but my friends and referrals, and possibly some of you reading this review. Small businesses should treat customers with the same respect we give them. I'll be taking my business elsewhere.

This store will make your child cry. Late in the season in February of 2022, most equipment was…read morerented. I went in with my 8-year-old daughter after learning they had skis in her size still available. The regular salesman wasn't there, and I was helped by the technician. After sizing my daughter, I asked about purchasing snowboard equipment for myself. When i decided against a purchase, I asked about whether any of the sales items could be put in the rental inventory, and the technician, a man-child in his 30s, took great offense. He basically told me that I should shop elsewhere. They didn't have a rental snowboard for me anyway, so I left and looked around. I couldn't find anywhere else with skis my daughter's size, so I called Sports Barn Ski & Sport back to confirm that they still had the ones sized for her. The technician told me to get lost. Undaunted, I returned to the store. The technician again told me that they couldn't rent to me. Then I found a female manager and explained the situation. I practically had to grovel to these people to rent skis for my daughter because I had no other options. Finally she agreed to rent to me. It's really crazy how offended the man-child became simply because I asked whether sales equipment could be converted to rental.

Great place to repurpose unneeded spots equipment. Not a place to unload broken crap…read more Much of what they take in is on consignment do if its not in good shape it should't get sold. They also take donations - our preferred route for our daughter's college softball equipment all of which was in A shape. We believe in reuse, and hopefully were able to provide someone else some expensive gear at a reasonable price. But do shop carefully.

I was able to get my son equipment at a decent price since it was his first time playing.read more

I called this morning to see what ski boots they had in my size…read more They were super helpful and asked me all the right questions about size, style, skill level, etc. They had quite a few boots that I was interested in, so I took a ride out. They were very busy, but they had plenty of staff on. I was told it would be a bit because there were a couple of people already waiting. I didn't have to wait very long. They brought out a few boots that I was interested in and a few that they thought would be good for me. Super thorough and very patient. I never felt rushed or pushed, even though they were really busy. Well, I got the boots I wanted with a great fitting and a great price. I would definitely recommend them .

There are many ski shops to patronize so why go to Ski Haus? We have been shopping there for about…read more15 years, drive 45 minutes to shop there (Brewster location) instead of 10 minutes to a store near us. Their selection of equipment and clothing is superb, high quality, reasonable priced. Bev, one of the owners, specializes in clothing and is very knowledgeable, helpful and friendly. She will give a fair assessment of any item you wish to purchase. We take her advice as gospel and are never disappointed. If there is an issue in the near future with a purchase, she is reasonable in managing the situation. Overall, we travel there because we are treated well by staff and our purchases have always met or exceeded expectations.

Kevin is a phenomenal outdoorsman whose experience, extensive knowledge, and professionalism were…read moreevident throughout the winter hiking / snoeshoeing experience I did with a small group he led in the Catskills last weekend. I signed up for a day-long excursion to Slide Mountain. For a reasonable fee: I was picked up & dropped off at a convenient location and provided with all the outdoor gear I needed for the trip, i.e. snowshoes, walking poles, microspikes and crampons. The group was small - 4 of us total - which made for a more chummy experience. I love the outdoors and grew up camping in the summertime- but wanted to whet my appetite for snow sports and outdoor winter activities. This is perfect for a fit, active person who likes the outdoors and wants to try different things out before committing to purchasing equipment. Having the proper gear prior to these excursions is crucial and owning it can become expensive. This is a happy medium where you can try things out before making the commitment. If you get a good group dynamic, you can end up with built-in hiking buds, which is a huge bonus :) I cannot recommend Gear To Go Outfitters enough for renting outdoor gear and especially for their guided trips. I think this will be the first of the many and have definitely opened up an entire world of outdoor winter activities for me!

Upon reading this review, the owner proceeded to call me at my work upset and actually did admit…read morethat they were wrong and they were the ones that made a mistake but then, instead of saying he was sorry that we had to deal with such an inconvenience on our trip, he proceed to do the following: 1. Told me he had found out where I work and told me he will proceed to go to all of my company's Yelp pages and threatened to make up false ratings. 2. Called me names on the phone and refused to let me talk. 3. And actually, accused me of stealing stakes (that were never actually given to me) and ended up charging me MORE than the original rental. (which I will try to dispute) 4. Threatened to sue me for writing the yelp review... Told me that he is a lawyer and will sue me for everything. I've never had a business owner act so unprofessionally and in such an undignified manner. I would have gladly updated this review with a positive if he had approached this in a fair, polite manner. Instead, he insulted, threatened and even charged me more money because he had the ability to. He used the excuse of "damaged items" (btw, one of our tents came with a hole patched with scotch tape), and claimed we stole stakes from the tents. When I told him that we never received stakes, he flippantly told me "Well you signed the delivery papers, it's not my problem! Why don't you look around harder, check your car!" ... we had never received stakes. He then proceeded to charge me $163 for the "stolen" stakes. I am glad I had the thought to record the entire phone conversation. I only wish Yelp had an option to post the recording... There are many other places to rent your tents from, save yourself the time, money, and after-trip stress. They are thieves...

Nothing comparable in Westchester and lower Connecticut for quality and expertise…read more Have gone to them since the '60s and never been disappointed.

I have become a big fan of the Pedigree Ski Shop on Mamaroneck Avenue and I don't even ski! My…read morewife and I love to play tennis snd they have a fantastic selection of all kinds of tennis clothing. They also sell all kinds of winter clothing, gloves, hats , boots etc which come in handy even if you aren't interested in going skiing! However we have lots of friends who love their selection of skis and equipment! I have found the staff to be incredibly helpful and one of the reasons I'm writing this review is that I couldn't believe some of the other negative reviews regarding their staff. My wife and I were impressed by blow polite snd helpful they were to us every time we've been in their store!! There aren't a lot of stores where you can receive personal and professional assistance and I don't believe that you'd want to buy ski equipment from on online retailer!

Dealt with Nick Had a truly wonderful experience and…read morereceived a lot of education . surprisingly the way it was explained didn't feel like sipping water from a fire hose. Seems like a great bunch of guys, this was the best experience I've ever had in a "pro-shop" environment. would highly recommend to anyone starting off seemed to be and endless selection of parts and products most of which I do t understand yet . was able to buy a set-up at a good price and really saw the value in going to them for my first bow .

My first time learning how to use a bow and arrow and the instructor was nice and patient in…read moreshowing me how to use it.

The owner of this business should probably retire. Called to find out if he had an item in stock…read more He told me he would call back in 15 minutes. He didn't so I called him back again then he said he had the product and I asked him for a price he said well This product is like gold. The price of gold goes up and goes down. The product that I was looking for is ammunition and it's made out of lead not gold. But he said he had it so I drove out there and when I got there, he said he sold it . Not able to provide customer service. Wasted my time. Won't help his customers. Maybe it's time to retire? If you are goons not bother helping your clients, why not just put up a permanent gone fishing sign. Wasted an hour of my day and he doesn't even care.

(English & Spanish Review) Excellent customer service, Jack…read moreand Mike are extremely knowledgeable! The Courtesy, Professionalism and Respect these two gentlemen give doesn't go unnoticed. Prices are reasonable and all my FFL transfers have been smooth and easy. Thx you New England Sportswear! Gracias Jack y Mike por el excelente servicio que tienen. Son profesionales y siempre me ayudan con todas mis preguntas. Yo recomiendo New England Sportswear!

Mohegan Sportsman is my go to , for all my sporting goods. Wes is a great resource, and very…read moreknowledgeable and helpful. Moreover it is a friendly and welcoming place , often his mother , Sedona is there and she could not be more pleasant. I have made more than several purchases and will continue to do so !

Great attention an incredibly knowledgable and friendly dude who definitely went out of his way to…read moreanswer my questions and make sure I was comfortable with getting services and making a purchase. The guy is more than willing to engage in friendly conversation and he is way more helpful than anybody over at Walmart.