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Lacuna Pool Covers

3.4 (5 reviews)
Closed • 9:00 am - 5:00 pm

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The Hot Tub Factory

The Hot Tub Factory

3.1(34 reviews)
0.6 mi

Wow , a company that cares above and beyond for its clients!! Needed a part and they took the time…read moreand for no charge to help try and fix the part before they had no choice but to order it new ! Also gave free classes on how to maintain your hot tub with no ulterior motive but to help the customer review what they show you upon delivery of one's hot tub Showroom is absolutely gorgeous!!

At the start I would have given a 5 but since then I've dropped it to a 2. I was told that signing…read moreup for a monthly plan would be a convenient way to get the chemicals for my tub. It turns out it's $91 a month for 12 months but deliveries are very sporadic. I actually had to buy my own shock and chlorine because I still haven't been sent any. So far I've paid about $400 and have received almost nothing. When I tried to cancel the plan they told me no. I have to pay for a full 12 months. After that I'm free to cancel. we love our tub but we are disgusted by this turn of events. Don't get tricked into signing up for the monthly plan. You are just wasting your money. Any pool supply store sells hot tub chemical and you can have it when you need it not having to hope a delivery comes. After $400 of monthly fees I still had to spend $60 to buy what I needed. They told me I must be using too much but according to the water test strips my tub water is perfect and looks crystal clear as well. Just say no and buy your own supplies at the store.

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The Hot Tub Factory
The Hot Tub Factory - Cheers!  We love our new hot tub!

Cheers! We love our new hot tub!

The Hot Tub Factory

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Leslie's Pool Supplies - Free Pool Water Test Station

Leslie's Pool Supplies

3.4(14 reviews)
6.0 mi

Staff is super nice. Came in with two kids to look at pool toys and the woman working could not…read morehave been nicer to them!

100% DO NOT USE. GO TO CHEMEX instead. 1) Sold me the wrong…read moreequipment 2) Bad installation 3) Horrible Horrible Horrible Customer service In Late August of 2020 I went to Leslie's in Smithtown Ny. My old pump blew my pool was green and I wanted to close it and set up install for the following year. They sold me a new expensive Pentair Pump. I purchased it along with a pool opening for May20th 2021. The total cost was approx $1200. PAID IN FULL! The technician shows up to install and the pump sold to me was made for an inch and a half piping, I have 2 inch piping oh and it was 7 inches too short. I learned this when the technician asked me about the site prep! NO ONE FROM LESLIES EVEN MENTIONED A SITE EVALUATION BUT HAD NO PROBLEM TAKING MY MONEY. YOU NEED A SITE EVALUATION. So now I have an ill fitting $1200 pump. THAT DOESNT WORK. After the tech left the pump shut down. I called the Leslie's corporate line and they DISMISSED me. Telling me they would come back till June 18th. I PAID YOU FOR A RUNNING POOL ON MAY 20th. after having to call multiple times during my vacation they finally came out May 25th. Guess what... my pump is still not working! You think Leslie's cares. 2 visits later and they still can't fix what they broke. Aren't you a Pool company. So I did go into the store to speak with them in person. The guy there told me straight up... there was nothing he Would Do. He straight up refused to help me. He stood there with a stupid look on his face basically waiting for me to leave so he could go back to testing water. DO NOT USE LESLIES. CHEMEX is 2 minutes down the road, do yourself a favor

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Leslie's Pool Supplies - Expert Water Testing at Leslie's

Expert Water Testing at Leslie's

Leslie's Pool Supplies - Leslie's In-Store Service Center

Leslie's In-Store Service Center

Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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In-Store Professional Customer Assistance at Leslie's

Lacuna Pool Covers - hottubandpool - Updated May 2026

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