On Saturday I returned to Dunrite Pools to have them install new DE Filter grids and as always they came through.The guys working the service counter are always helpful and quick to correct the problems you may have. Dunrite Pools built my pool in June 1997 and been happy ever since. I certainly would recommend to anyone considering a pool to visit them. These guys really know the pool business. read more

I hired Dunerite on July 17, 2025 and gave them a $4000 deposit to install a new light nitch and liner, which they assured me they could do. Almost a month later I still had not heard from them. The day after they came to look at it on August 12 they told me they did not feel they were capable of working on a cement pool. I asked them why they took my $4000 deposit when I told them the pool was cement and they assured me they could do the job! They wasted almost a month of my time! I cannot attest to their work because they said they were not comfortable doing it..... But they were comfortable taking my $4000 deposit. Just be careful dealing with this company! Yes I will definitely get my money back but really Dunrite you can do better than that! read more

Keith is the best, honest owner who will go over and beyond to help you get the best quality for the best price. Best showroom on Long Island. The staff are qualified to sell after going to many classes. The maintenance men are courteous, experienced and go over backwards to help you get what you want with a smile. This company has been going on for over 50 years of excellence with awards read more

Dunrite pools replaced liner three years ago. It has been HORRIBLE, unprofessional, and stressful experience. The installers were unprofessional and liner has been redone twice. The first time there was a bubble on the left side wall caused leaking and the third time with liner off track as well as long indentation across side wall. (See Photo's Below) For example, after repairing liner on track, service turned off the filter but did not disconnect the timer. When I came back after a few days the filter was still running and no water in pump, potentially damaging my new Hayward $900 super pump. Currently, I have a leak and when I called Brett he said someone would be out shortly. I called back to find out when they were coming and he said the leak is not due to the liner and get a pool company to find the problem. Dunrite is NOT customer eccentric, and does not set customer expectations fairly. Also, they just show up and am not able to make sure they don't damage my equipment as they did with my pool pump. If you want a quality, professional, good experience when replacing your pool liner, do not have Dunrite do the job. read more

BEWARE!!! UNPROFESSIONAL!!! After the sale lookout!!! I purchased a very very expensive pool heating system only to find out their customer support was less than a one. The pool closing guys came in unannounced without a word that they had arrived and then did not apologize about it. I was assured by Karen on their staff that they would knock first. Instead, when they came into my yard, I calmly asked why they did not knock, the person Greg went into a tirade cursing and just up and left the premises leaving the pool not closed. To make matters worse the owner Keith, when I called did not apologize either and confirmed the situation and told me to go elsewhere. So, they're great for selling pool equipment but HORRIBLE ON CUSTOMER SERVICE which is nil. BTW their cost for closing a simple pool is $350 way out of line which is very easy so I will save plenty closing it myself which I have done for 20 years. BEWARE!!! read more

Pool install was great, hard working crews came and completed the work timely. Avoid Bob at the paver design and install company. Pool was completed in November and I pushed out paver install until April, after telling Bob I was waiting he showed up acting like he was taking up pavers to help with sprinkler and gas line but never broke up the concrete slab under the pavers. I took it as he was trying to "start work" to avoid me not going through with him and getting my deposit back. ultimately told Bob he needed the money more than me and too keep the despot if that's the case. Some drawings and taking pavers he got $1,500 out of me. read more

The lead service tech was very rude and condescending. Got extremely annoyed when I asked any questions. AND he relieved himself on my front lawn! read more

I had two nursery businesses for over 20 years in Dix Hills. I've worked with many pool companies during our design and construction work of peoples back yards. This company is by far THE WORST, THE WORST I have ever dealt with.I hear some of the positive reviews you'll read are really from friends that never even had a pool installed!!!! I absolutely believe it!! I have had a leak in my pool since they put in a new liner. I've been calling them from April of 2020, it's still not done. They came to my house in the middle of April of 2021 and charged me $190 to fix the light, which they said was the cause of the leak. It wasn't the light, but I told them to keep the $190 and to please fix my pool. I have about 15 to 18 calls to them so far this month ( May ). I've talked to Keith, Ken and three different women. Today I called from 10:00 a.m on. The kept telling me Ken would call me back, he never did. The work is under my wife's maiden name, but when I call I give both last names, just so they don't say they got confused like I just read their answer from another very unhappy customer!! I'm sure there are plenty of those. We have a heater so we wanted to use it first thing in the spring. My wife has fourth stage ovarian cancer. I told them that, I also told them I'm giving them paperwork from Sloan Kettering just in case they didn't think I was telling the truth. All she wants to do is be able to swim, her favorite activity, now! R W, D F, West Islip read more

Excellent Customer Service! Used their servce for years. Always professional! Thank you, Alan & Nadine Quinlan read more

If I could leave zero stars I would. Absolutely joke of a pool company, my in laws just had a pool built they over exceeded how long it was going to take to just build. Terrible job cleaning up after them selves and did not to this day for-fill there end of the contract and come back to complete the job. Now it's closing season I have a pool not complete and they are too busy to come back to finish. Terrible job, never again I don't recommend anyone going here.. read more

Buyer beware. I have always gone to Dunrite (since 2001) to check my pool water and purchase various chemicals to open and maintain my pool. I received an email indicating I would receive a discount on specific chlorine tables that I use for my pool, guess what they did not honor it. I went yesterday which was within the timeframe of the coupon and the cashier told me based on his managers instructions that morning, there were no coupons available at this time. I showed him the email on my phone and he said sorry, we won't honor that, don't know if you manufactured the email and his manager wasn't avaliable. The cashier then tried to sell me another set of products to receive a $50 rebate and I said no, I only need chlorine tablets. I bit the bullet and purchased the 25lb tub of tablets for $239.99. When I went home, I checked Amazon and the same bucket of chlorine tablets was being sold for $189.99. I called the store and asked if they would honor the other price and give me a credit, they said NO and they were not allowed to accept returns on pool products in NYS. I said great, what statute says that and they said they did not need to tell me. read more

From meeting with the designer, to the finished product, they were wonderful to work with. Sometimes you have to just let the professionals do what they know. This company listened, told us what would work, what wouldn't and came up with a great design. Put us on their calendar, sent us shopping for pavers, ( we absolutely loved their mason, too - RMC is the name - he made a mistake, wink wink and our patio came out larger but gorg and he ate the price), and BOOM - COVID shut them down. We were next on the calendar. They kept in touch with us all during that time with updates. When they knew reopening was imminent, they said they'd risk the fine and started digging. Literally two weeks later, I had a fully functioning pool and patio!! Their employees were professional, perfectionists and friendly. The foreman was very patient explaining function to us. All of our follow up calls were answered promptly. We continue to use them for opening and closing. For us it was A POOL!! For them it was just another day at work, and they are very good at their job!! read more

Dunrite Pools - Sorry about the mess, big clean up in progress! - Hot Tub & Pool Near Me - Bohemia, New York

Had a wonderful experience at Dunrite Pools. Tommy in customer service was very efficient, professional, and knowledgeable. He really took his time and went above and beyond for us. We will definitely be going back for all of our pool needs. read more

Had our pool installed October 2020 and just finished the patio and landscaping May 2021...everyone who sees our pool thinks that paid twice as much as we did...Dunrite came out to our house and walked me through how to run the filter and what maintenance needs to be done since I've never owned a pool and the staff was very helpful. I would recommend using them, prices are fair, some other local pool companies prices have become astronomical read more

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2018 Update. Dunrite installed my pool in 2017. Read that review. In 2018 I opened up the pool and kept getting a no flow error from the chlorine generator. So I called the manufacturer (Pool pilot)they sent out another company to look at the machine it turns out Dunrite installed the wrong sized chlorine generator and installed the flow sensor wrong. Thank goodness for some honest people. Otherwise I would have been looking at replacing the unit in half of the normal time at about $1000... read more

Dunrite Pools - A bent in ground support. Poor workmanship - Hot Tub & Pool Near Me - Bohemia, New York

Terrible customer service. It took two weeks to get back to us for a pool liner. They've gotten expensive also. They don't want to deal with Nassau county residents also. Gotten too big for their britches. read more

I have been a customer for 17 years. The person at the parts/repair desk was so rude to us today regarding exchanging an un-opened algaecide product for a different one. His attitude was very poor, and he was extremely argumentive. He went on to say that the NYS dept of Health laws prohibit him from accepting return or exchanges on chemicals opened or not. Well I contacted NYS to see what reguations are in place for this scenario, and these regulations/rule do not exist. He is therefore Lying to his customers. This is not a good way to do business. If you speak nicely to people, maybe they would believe you and not have to investigate and catch you lying. Needless to say, we will be giving a different pool supplier our business going forward. I hope others read this and do the same. This was the reply from the DOH ny.gov: Good afternoon, Your question on laws regarding the return of chemicals was sent to the New York State (NYS) Department of Health swimming pool program for response. We do not have any regulations that prohibit the return of pool chemicals, and are not aware of any other State or Federal laws that address this issue. read more

I've been a customer for over twenty years and I can honestly say that Dunrite Pools has been alright. But over the last few years I notice their prices have gone up and their customer service has gone down. I really think that they have reached a point in their business that they have taken on a laissez faire attitude, which has prompt me to look at a different pool store and company for all my needs, at the end of the season. With this industry being so competitive I would think that they would attempt to provide better customer service. My best advice to pool owners is that Dunrite Pools is not the only game in town, so look around for a better company that appreciates your business. Thank you Millie for driving that thought home. read more

The worst customer service I have even experienced and I am 71 years old. My pool was installed by Dunrite over 15 yrs ago without any issues however their service department is a mess! Trying to order a pool cover should not take a month of excuses and out and out lies. I would only assume that two different people manage these departments and the service department is run by incompetent family member. Maryellen McKeon read more

Dun wrong. They installed my 20 by 40 pool in Holbrook, misreading or not reading my land survey. Now town requires I pay to apply for a variance. Customer service very unresponsive. Avoid regardless of pricing. read more

Dunrite are experienced pool professionals!! I have been dealing with them for years. I had a brand new Hayward super pump and sand filter installed this past spring. It worked like a charm!!! My water was never clearer!!! Expert installation by Rob. The price was also the lowest I could find. Highly recommend these guys for any pool problems or services you need. read more

I use this company for great service on niche jobs. However, their store is out of control with prices. These are real prices: $40 for four gallons of "pool shock" sodium hypochlorite 12.5%. Ocean State Job Lot sells the same company, same strength, and same freshness on the batch code for $23. And you get $30 back after spending $100. $60 worth of Dunrite "alkalinity up" can be replaced by $16 worth of Baking soda from Walmart or Costco. It's the same chemical. Stabilizer (cya) is cheaper with shipping from online sellers. Muriatic acid is double the price of True Value, which is expensive to begin with. I was able to browse and find third party replacement parts at the same price as OEM parts. This place is out of control. Pool openings and closings are impossible to secure, obnoxious system for reserving a date. Their openings are more expensive than competitors and do not offer power vacuuming. read more

Dunrite did a fantastic job. My small inground was ready for a new liner. We got a good price from Dunrite and picked the flavor of our liner. Told it would take about a month to have it made per dimensions of the pool. Day of the install, 4 guys arrived early -- pumped out the pool, ripped out the old liner and put by the curb as I requested. They cleaned up and smoothed the sand bottom -- installed the new liner and was filling the pool all within 4 hours. They came back the next day and finished up the job by cutting the liner for the skimmers and light -- the 2nd team came back days later to "open" the pool --- chemicals, pump,etc. They even were able to fix one of the skimmer doors which was getting stuck in the "up" position. Have to say that each team was fantastic -- good communication -- good cleanup --- no issues at all. David at the main office and anyone who ever answered a phone call was super helpful. Well done, Dunrite! read more

Dunrite Pools - liner install. flawless - Hot Tub & Pool Near Me - Bohemia, New York

Worse pool company ever, they replaced my liner 4 years ago and I noticed after installation there was slack and we were told that's how it supposed to be installed well explain how after opening the pool the next summer we noticed spots where the liner was bunching up a little and it only got worse the following summer, I called a few times either no one called back or I was told they would note my file to find out they never did. Finally someone responded when I contacted the liner company loop loc because they relayed my message. They sent an inspector to look at liner and make excuses for the bunching up like someone stepped in this spot like no one is allowed to stand in pool, so it wouldn't be covered through the warranty they told us initially that it was an amazing warranty that covered so much for so many years. The warranty is still active and they refuse to stand by to do the right thing for a customer who trusted their word. Don't use them and don't trust them! Biggest mistake I ever did, any other pool company would have been better than this company. read more

Dunrite Pools - Bunching up - Hot Tub & Pool Near Me - Bohemia, New York

Had our pool installed in September 2020 and The patio done by Bob Coppola who Dave had recommended and from start to finish everything went very smooth. Pool is beautiful and the brickwork is great. Any minor issues that have occurred with a new pool install have been fixed quickly. The customer service at the store has been very good. So far so good this summer everyone loves the pool and the patio around it. read more

Delivered exactly as promised. David, our salesman, was easy to work with and was helpful and knowledgeable in assisting us in designing the right pool for our needs. As the pool was being put in, Ken at the office was always available and was very patient in answering questions and talking us through the process. The onsite workers were pleasant and efficient. The entire process took only 9 calendar days from the time they broke ground until completion. After installation, Todd gave us a tutorial on the systems and proper use and maintenance of the filter, pump and heater. He was also patient and knowledgeable. Highly recommended. *** I read the other reviews, and I have to take issue with complaints about "hidden fees" and damage to sprinkler lines. David was upfront with all fees and there were no surprises (if you're actually paying attention when someone is speaking, that is). In addition, DunRite told me about 12 different ways that my backyard would be destroyed in the process, including sprinkler lines, and that repair and replacement were soft costs I should be aware of. It boggles the mind that someone would expect a giant hole to be dug on their property with heavy machinery without damage to underground sprinkler lines. If you're looking for a quality job at a decent price, buy with confidence here. read more

Dont trust their estimates, or the "estimated time window" i waited for hours and nothing. Also the number on here is incorrect you need to google it. When i called them wondering where the guys were i got a nasty response from some old lady on the phone, she also gave me zero information on the employees whereabouts. Also if you are buying a product from them and not a service check amazon first, 90% of the products in store are on amazon for about half the price. Total rip off. In the future i will advise people to stay away from Dunrite. read more

If I could rate lower than one star, I would. Went there to get my water tested. They advertised that they closed at 8:00PM. I got there at 7:50 and the doors were locked. I knocked and a woman came over to the door and refused to serve me. Apparently that's how you run a business. There are other places in the area, and I recommend going out of your way to the other ones. These people who literally turn away customers ten minutes before closing don't deserve any business because apparently they don't want any. read more

Had them come to resolve numerous piping valve and basically rebuild pool pump and filter setup that was poorly installed by original pool company. The service team explained and laid out what was to be done. Installation was clean and we are extremely satisfied with Dunrite Pools work. read more

Excellent customer service! From start to finish everything was as smooth as can be! Easiest home project we have ever done! Already recommended friends to use them! read more

Have used Dunrite for many services on my pool. Have been very disappointed twice once when they could not recommend a service or fix my pool heater which they installed costing me $5000. and lasting only 4 years. UGH. Also charging me $250 to fix the pool light and the light didn't work a year later. So so diappointed. read more

Steve and his crew recently did a repair of my pool equipment. Steve came with some the parts that were needed for the repair. They discovered that the manifold in the filter was cracked. They showed this to me.. The part was in stock and they waited until the part was delivered to my house. My pool is now the best that it has been in years. Thank you Dunrite for the excellent service read more

Amazing job on my family's new inground pool. Let me start by saying that my wife and I spent close to 2 years researching and getting quotes before we chose Dunrite. The saleman David was a pleasure to work with. He was up front about the price and what you got for that price. And let me tell you that everything you get is top quality. And I didnt just take David's word for it I did the research. The pump, filter, heater, liner, salt system, led lights, robotic pool cleaner and everything else was top of the line. After agreeing on exactly what we wanted the next step was an in house meeting with the engineer who went over in detail where the pool would go and how it would be laid out. No question was left unanswered. After this meeting the construction permit app was sent in. Unfortunately we needed a variance before the permit would be approved. After considering our options we decided to go with Peter from Dunrite to handle the variance for us and we were glad we did. The price was fair and the job well done. Once that was behind us Dunrite started construction the day after the permit was approved and from the time they broke ground to my family's first swim was 10 days. 10 days for a 36x20 foot inground pool in the middle of the summer. I dont think you could ask for better. Throughout the entire process Ken the owner was in constant contact with me answering my many questions and letting me know exactly what was happening step by step. The parts used for all the plumbing and electric were top of the line and when everything was said and done the yard was left leveled and without any excess dirt. Bravo to the entire team at Dunrite for a great job! read more

They promise the world and don't follow through. They stated pool would be installed using their employees only and to town code. They failed to install to town code and later said they didn't know the town required a dry well. Although, the filed permit and town inspector said they should have known, it's on permit! They refused to install dry well unless I pay another $1,500 read more

If you're looking for a semi inground pool don't even waste your time they advertise that they do semi inground but they only dig maximum of 2 feet underneath the ground also extremely high-priced read more

I have been a customer of Dunrite for 7 years. I am as picky as they come and expect to get what I pay for. Iam am not saying that Dunrite is perfect however anytime that they anything has gone wrong or there has been a problem, they have immediately addressed the situation and have exceeded my expectations. These are truly good honest people who truly care about their customers. Their staff is first rate and there is hardly any turnover which should mean something. If you have a problem with these guys that cannot be resolve, chances are that no one can satisfy you. read more

I had my pool installed by Dunrite about four years ago. From day one they have been nothing but professional and always handling information and timing as well as communication exceptionally well. Today I had to return for a repair on my robotic vacuum cleaner. The guys at the service desk, especially Mike, could not have been nicer... they saw that I came from a long distance and said "let me look at this now so you don't have to drive all the way back". Service like that doesn't exist anywhere anymore. I was almost completely shocked and thanked them profusely. Needless to say they repaired my vacuum perfectly and I couldn't be happier. Definitely recommend them highly !!! read more

Had a pleasant experience visiting this showroom last week as first time pool-buyers. My husband went in the morning, and was so excited and happy with the feedback he got, that he brought the rest of us back (+mom and 2 kids). The staff are so knowledgable, and were very friendly to my rowdy toddlers, who I'm sure would have loved to take a dive into the showroom pool. They gave them a Dunrite beachball souvenir to take home. It's the simple kindness and attention to detail that goes a long way for me. I just wanted to say thank you, and looking forward to working with you. read more

It's strange reading some negative reviews about Dunrite. We had our pool installed Fall 2016, so it would be ready for summer 2017. They gave us a fair price, showed up on time, and did a great job. Whenever we called for questions or needed assistance, Dunrite has always been there. Just a word of caution, be sure you call June 1 for a closing date and Oct. 1 for an opening date. I learned the hard way about that, which is my fault. They book up fast. I would absolutely recommend Dunrite. read more

After you've shopped around for your next pool, go to Dunrite and GET your pool. Or, just save yourself time and go there first. We loved our experience with all the great ppl at Dunrite from beginning to end. They never pressured us to get more pool than we wanted. Didn't bait and switch us into something else. We got the enlarged semi- inground pool installed exactly where we hoped for, in just the time frame planned for us. The pool package had everything in it we needed for a price we wanted to pay. We are looking forward to many years of continued assistance with chemicals, support and service from Dunrite if we need it. Great job guys!!. read more