Absolutely love coming here for my Brazilian waxes! I had my appointment with Emillee today, and…read moreshe did a wonderful job. This was only my second time having a Brazilian wax, and she made the whole process so quick, easy, and almost painless! Very friendly and easy to talk to throughout the appointment. The vibes in the salon are relaxing, clean, and welcoming. The ladies are so knowledgeable & helpful regarding any questions or advice with waxing! If you've been feeling nervous about waxing or a first-timer, highly recommend this location. Such a game-changer compared to shaving!

I had a very disappointing experience with Emillee. Unfortunately, this was the second time I had a…read morebad experience with her. After my first appointment, I intentionally started booking with other estheticians at this location, and those experiences were excellent. I never had any issues with pain or my skin. This time, I didn't realize I had been assigned to Emillee again. During the waxing, I repeatedly asked her to be gentler because the pain was unbearable, but she continued anyway. The experience was extremely painful, and afterward my skin developed blisters. I've had waxing done many times before, including by other staff at this location, and I've never experienced anything like this. Throughout the appointment, she repeatedly commented that I had darker skin and darker hair. Those comments made me feel very uncomfortable and singled out. I also noticed her adding something to the wax during the appointment, although I wasn't told what it was. In addition, wax was spilled on both the floor and the table, making the entire appointment feel disorganized and unprofessional. During the service, I told her how much pain I was in and warned that I would consider taking legal action if my skin was injured because I felt my concerns were being ignored. Despite that, the service continued without any noticeable adjustment. Overall, this was one of the worst waxing experiences I've ever had. Based on my experience, I would not book with Emillee again.

I visited Sunday and had a great experience with the front desk. The receptionist was friendly and…read moremade conversation while I was waiting, which made the visit more enjoyable. She seemed newer, as I hadn't seen her before, but she was very helpful and sweet. One thing I noticed was that my cousin appointment seemed to take longer than usual. Other than that, the overall experience was pleasant.

I've been a long time customer of EWC. I don't normally go out of the way to write a bad review but…read morethis was just a poor experience at front desk. I lived all over the bay area and southern california this past decade and loved them. Today's experience with the front desk reception is the final nail in the coffin for me to stop being a return customer. I saw there's plenty of small wax businesses with high reviews and for less than what EWC is charging. I never thought to look elsewhere because i was loyal to the brand. I didn't realize i was overpaying! first red flag was being asked if i completed my pre-wax survey and that it should be in my email in what felt like a rude tone. my waxer then came out and was ready for me and the receptionist held me from going until answering the questions - i get it that's fine but being held back from my appt has never happened to me before. my waxer was wonderful! a great experience. i don't want to minimize that the waxers are great there. afterwards the receptionist asked me to charge my card, i said the last 4 digits and normally that's not a problem and the last 2 times i was there at this location it worked fine. but for some reason, now the payment wasn't going through. we think it's the zip code and i ask is there a way i can just pay and update all that at a later time - i am so used to just being able to leave right after that i ended up being late to another appointment having to tap my phone and card several times and each time the machine stated approve but their systems said failed. i check my bank statement and there were 5 charges to my card - all the same amount. i hold up my phone to show them. this is now ~$700 in held pending transaction funds going into the weekend - its was 4pm on friday and banks close over the weekend. i honestly don't understand why i couldn't just tap a credit card like any normal transaction and be on my way - the woman at the reception really had me staying back asking me for my whole address to update instead of just letting me pay and leave! )-: ADVICE: Do not keep tapping your payment method when updating info or if they tell you the charge isn't going through, just ask to pay normally like at any other merchant as a one time charge. i really wish i advocated more when it didn't feel right to be tapping my payment so many times and seeing APPROVED across the payment machine. my appointment was at 3:30pm i was out at about 4pm on friday, may 15. there was only one receptionist at the front at the time. i didn't recognize her so maybe she was new but this experience just really tipped it all over for me. there's a lot of waxers in the area! i advise looking around before deciding on a large chain that has some customer service quality issues. EDIT: yes i have challenged the charges on my bank app already - i just don't have the time to call before lines close for the weekend and the experience over all with the higher prices made it feel like value didn't match spend.

This is located on Willow Glen. I came here for an underarm waxing, and it was a great experience!…read moreThey were quick, kind, and very professional. They made sure the whole procedure was sanitary. I would definitely recommend this place to my friend and to anyone. Also, I will note that this was my first time doing this. I heard it was supposed to hurt but it was so quick I did not even feel pain. Service: Everyone was friendly and professional. Parking: Right by a parking garage that has free parking yay!

There is a parking lot nearby and a street parking as well. The staff was friendly and welcoming…read more The check in process was quick and easy. I did the eyebrow waxing and it went by fast. It didn't hurt and my eyebrows turned out nice. I never had my eyebrows waxed before so I was nervous leading up to it. However the staff was helpful and reassured me. Definitely would do it again.

Teresa is the best! She's been taking care of my skin for several years. Pamper yourself with a…read morenice facial, plus she's a waxing pro.

I've been looking for a new place to get a bikini wax and although I didn't get it on my first try…read morehere, I can say that Teresa is literally a goddess. I decided to get my eyebrows done first to test the vibe and Teresa not only was knowledgeable about my eyebrow shape and what I wanted, but she took her time and explained the whole pRocess. I can testify That the process was not painful and I was actually so relaxed getting my brows done I could've napped. You can tell how passionate she is and how she loves to make people feel amazing! She is also super dope to chat with. Looking forward to a Brazilian in a few weeks!

Found her via TikTok! Shout out Yesi…read more Needed a trim for my limp, chemically treated hair that wouldn't break the bank. Tiffany was so kind! And humble. I really liked her vibe. In the past, I have felt worried about hairstylists giving off a judgy vibe. And if you're a girl, you know how humbling having that salon chair garment draped on you with your Voldemort turban on can be. Last thing I want is more judgment! But none of that here! Tiffany shared knowledge on the kind of hair I have and it was so nice to have a professional validate the things I think about my hair but have no knowledge of. She gave me recommendations on how to keep it healthy and encouraged me to take a break from coloring while my hair regains its strength. 100/10 recommend. Heads up! Parking lot is small

I've been going to Nancy to have my hair cut for about the last 20 years, starting when the place…read morewas called Jenny's Beauty Salon. I know I can depend on Nancy to cut it exactly as I ask, and now, after so many years, I usually just say "the usual" and she cuts it perfectly. (My hair is short and "no fuss".) Recently, I let it get too long and was in dire need of a haircut. Nancy was on vacation and I couldn't wait another week, so I went to a fancy (expensive) salon in Willow Glen. They gave me one of the worst haircuts I've ever had. I lived with it for a week and then asked Nancy to fix it. She did a great job and it was a relief to be back with someone I trust. Nancy's prices are reasonable and she takes appointments.

Carly has been amazing for spray tan. It has helped me for mental health. It has built confidence…read more She sprays it evenly. It looks great. She is very kind, great vibe with great music. Carly, I recommend for anyone who is looking for a wonderful spray tan. It has changed the way I look. Really life changing. She is an amazing artist.

I've been coming here for a few years now since I ditched European wax center! Honestly the best…read moredecision I've ever made. All the ladies here are extreme personable and make you feel comfortable! My most recent waxer was Jenna and she was extremely thorough with my Brazilian and half leg wax. Plus, the vibe is always welcoming. 10/10 recommend'

Kathy did an excellent job on my gel manicure and pedicure! I scheduled an appointment for a Sunday…read moreafternoon and pretty much had the salon to myself, which I personally prefer. They didn't have the exact color I wanted, but Kathy and Jenny were so accommodating. They didn't hesitate to try several similar shades on my nails and even mixed colors to create the exact look I was going for. I really appreciated how patient and willing they were to make sure I was happy with the color. Kathy also took her time caring for my cuticles and paid close attention to the details throughout the service. I never felt rushed, and I really appreciated the care she put into my manicure and pedicure. Overall, I'm very happy with my experience and would definitely come back!

Reasonably priced salon. I got a pedicure with a French tip. With tip it was $45 which I think is…read morefair. I scheduled with Sandy. I like how this salon is smaller more intimate. I met up with a friend and it felt like we had the salon to ourselves. I had Sandy and she was great. I like the basic pedicure and it's in budget. I also like how I can reserve an appointment online easily.

Love them! I came in wanting a pedicure and indecisive on my nails but Tina recommended me to get…read moregel x for a natural look and I don't regret it. They're thin and natural looking. Toan did my pedicure and Tina did my nails. They both put attention to detail and have great service. Theyre very professional and know what they're doing. Definitely would come again.

I don't know why but the builder gel material they're using either not good, or I don't know what,…read morebut it just doesn't hold up. The place itself is extremely clean and all the techs are so nice. Emmy did a great job and in general I'm super happy with how the nails turned out. However within 3 days of getting my nails done I had 2 fractures, one completely broke off after 5 days. I paid $70 for this set, they're supposed to hold at least 2.5 weeks. This is so disappointing.

Anna was really sweet and knew her stuff when she took me in for my first waxing. She was very…read morecalm, friendly, and welcomed me in and helped me relax for my first time.

PLEASE BE CAREFUL SHE WILL TAKE YOUR DEPOSIT MONEY IF YOU TRY TO ADJUST YOUR APT!!!!…read more SHE HAS CONTINUOUSLY HARASSED ME FROM HER PERSONAL NUMBER WHICH I HAD TO BLOCK. SHE THEN DECIDED TO CONTACT ME FROM ANOTHER NUMBER. THIS HAS GONE ON FOR 3 WEEKS NOW I wanted to like Anna as she comes off as sweet and does a decent job with waxing. But as they say you get what you pay for. When I tried to reschedule the day before due to having my car under maintenance (I even sent her proof of my receipt) she said she would take my deposit and charge me extra for a different day. She sent me her policy which you can see clearly states below nothing regarding rescheduling prior to your apt day. She then argued with me, updated her policy and blamed me for messing with her income. This is not only unprofessional but distasteful. Anna continued to tell me that I shouldn't be canceling (which I wasn't doing) because it hurts her business. After I told her I won't be coming back she doesn't get the clue and will continue to harass you. I've never experienced anything like this from a business provider before. I also worked in customer service my entire life. I hope Anna can get a grip and learn how to run her business with more professionalism. Taking clients money without having clear guidelines about changing appointments is essentially stealing.

Love, love, love this place! All the techs are awesome at their job and gentle. All my friends ask…read moreme "does it hurt?" I always say "'no never, but when I used to go to my old shop yes! " Keep up the great work ladies.

Shoutout to Pai. She's professional, attentive, and makes the process comfortable. Thank you!!!…read more You can't ask for anything more. The place is clean, the appointments are always quick and the booking process is really simple.