Outstanding HONEST Service I just want to give a huge shoutout to guys at Lael's Auto for taking care of my Ford C-Max Hybrid when the dealership couldn't. I was afraid our commuter car would cost too much to fix that it wouldn't make sense fixing. After dealing with the dealership and not getting the problem properly resolved, I brought my vehicle here--and they actually took the time to diagnose the issue, explain what was going on, get it fixed right, QUICKLY and for a better price than the dealer. It's refreshing to find someone who genuinely knows what they're doing and stands behind their work. If you're having trouble getting your vehicle fixed, I highly recommend giving Lael's a call. They earned my trust and my business going forward. Thank you for getting me back on the road! read more

After a couple of years of being a resident of San Diego County I can say that I found my new *go to* mechanic, originally we are from Orange County so it took a while to find somebody that we could trust with our family vehicles, I am really glad to share that this business is really transparent on pricing and what was really needed on the vehicle to get it on the road with all fresh fluids and many other things that were needed very glad to have found them, great communication was key ! top of the line with Jeff calling me daily to update me on what was found on the 40 point inspection and what was needed and how much it would cost , they are AAA certified and of course we being a military family they honor that discount if you bring your ID, our old truck has a few more miles of life yet. Thanks To Lael's read more

Lael's International Auto Service - Our Truck was just worked-on by my new found Mechanic - Auto Repair Near Me - Oceanside, California

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Amazing service! Brought the car in overnight and came back in the morning. Everyone is super helpful especially Lael who worked hard to make space for us on a crowded day and helped us change our flat tire to spare even when they don't do tire services. He gave us great advice and made everything way less stressful. Definitely recommend them! They're a great group of people. read more

Will, Jeff, and of course Lael are so wonderful! The repairs were thorough, they were so kind, professional, and compassionate. I truly appreciated their keeping me informed of my options and the timeline. I will go back when/if other issues come up. read more

Lael was a life saver, and I really appreciate him. My daughter had a flat tire and pulled into Lael's International as it was as far as she could get. While Lael doesn't do tire replacement he made sure she was ok, safe, and had a plan. When I showed up he filled the flat tire and helped me figure out the best tire shop to go to. All for free and the kindness of his heart. What a guy. read more

I would recommend going Lael's if you need anything done on your car. Brought my car here after I failed a smog check and had issues with another shop. They are very professional and respectful and I thank them for squeezing me in the same day I called. Got back to me the same day to let me know what needed fixing on my car. Was able to get my car back within a few days and now my car is running great! read more

Brought my 2013 Mercedes ML-350 SUV here for a B7 service back in Nov. They changed the oil, performed a brake fluid flush, replaced the cabin air filters, front and rear wipers and replaced the coolant. What was nice is after a 40 point inspection, they sent me a link to a website which detailed all of the inspected items (with photos) and the recommended services with a price for each. I could pick and choose what I wanted or could afford to do at that time. Compare this to European Autoworks on Melrose that charged me $600 for a B service, and didn't tell me any details about what they were going to do or what they did after the fact. Completely in the dark on that one. Only issue we had was the next day we got a "Check Coolant Level" error on the dash which didn't make any sense as they performed a flush of the coolant. We still have the issue, just need to get some coolant to top it up. Outside of that, they were great to work with and would come back for future service work or repairs. read more

Lael's International Auto Service - Auto Repair Near Me - Oceanside, California

Lael's was recommended to me by a different mechanic in the area when my alternator light came on and I was worried I wasn't going to make it home. I got to Lael's and explained the problem. Brandon talked me through the problem and was so personable! They diagnosed, ordered the part, fixed my car promptly. Lael himself even gave me a lift to a nearby coffee shop! I can't recommend them enough! Thank you guys! Car stuff stresses me out and this turned out to be a very positive experience! I will definitely be returning here for any car troubles - or maybe just to say hi! read more

Lael's has been my family mechanic for about 5 years and we are very happy with the service. We have both a Toyota and a Subaru, great work. Thanks read more

We had a great experience with Lael and will use his shop in the future for all our auto needs. We had rodent damage in the engine. He was able to quickly identify the issues needing repairs and completed them promptly for a very reasonable price. Not much more you can ask for, but we did get more. Lael took the time to go over all the repairs and explain what he did and why. He was very communicative throughout the process and was easy to work with. Excellent customer service! He's got all the certifications and after working with him it's clear he knows what he's doing. Full service shop, conveniently located. 5 out of 5! read more

Exceptional service- was out of town 9 hours away from home when my battery died and various instrumental panel lights malfunctioned. Lael helped me, patiently explained how to keep fix my panel lights, and read my owner's manual. He didn't charge me for all his time. What a man of integrity! If I lived in Oceanside, I'd bring my car to his shop regularly. read more

I went here to find a car and the owner of the business helped me, thank you Lael. God bless.

Quick summary: Lael's auto is a great place to get your car fixed up. I've only had good experiences with them. Longer recap: Bought a used car from someone, and began to have issues right away. I couldn't get it to pass smog, and began to stress about my purchase. I took the car to Lael's, he helped give perspective on my situation, taught me some things to do the next time I buy, and worked on getting it fixed up. It had a bad oil leak that he found and fixed easily, then we got the rest fixed up to pass smog. It was a painless experience, he's very knowledgeable and helped me understand all the what's and why's of my situation. I'll be going back for sure. read more

Horrible service! My dad made an appointment last week for today to take our Range Rover in for an oil change and getting a sensor fixed. We drop the car off at 11, come back at 3 and they tell us they can't work on our car today. What's the point of making an appointment then? Didn't even have the decency to give us a call earlier to let us know we would have to come back another day. Instead, our day was wasted waiting around thinking our car was being worked on when it wasn't. Poor service and very disappointed, will not be coming back. read more

I have never written a review for auto service, but these guys deserve to be commended. Long story short I have a Subaru that had the check engine light come on, after some testing they told me I should take it to the dealership and have them run some diagnostics. ???What you say?? Well, the car is still covered under the PZEV warranty and the Subaru mechanical warranty. Instead of charging me a bunch of money (which they could have if they were not honest people) they saved my behind!!! To the tune of $8K!!!!!!!!!!!!! All covered. I have been coming here since 2016 and have always felt they have looked out for me and my vehicle. If you want repairs done right, for a fair price come see the folks at Lael's. I also want to say a special thank you to Bob who has always taken the time to explain the work and make recommendations, he is solid gold! read more

Service from Brandon is always great! This shop truly takes care of its customers and performs the way every mechanic should! With respect, honesty, and hard work! I'm very impressed by this shop! And will never take my car anywhere else! Prices are good as well. read more

Today I had a remarkable experience with customer service at Lael's in Oceanside. My husband had taken my Fiat to the shop yesterday to find out why the AC was not working. After doing a complete check of the car, they discovered the compressor needed to be replaced and gave him the quote for the amount. So today I went to the shop to place the order for the part and was greeted by the owner, Lael Leoni, who was polite, friendly and welcoming. I explained I had spoken with the office manager Bob earlier in the morning and he said he knew I was coming in. I gave him my card so I wouldn't have to take the sleeping grand baby out of the car seat and he said he would send Bob out with paperwork to be signed. Bob came out a few minutes later, introduced himself and had me sign the receipt. He then explained the next steps and said they would contact us when the part arrived. He also mentioned the price was lower than the quote from yesterday because he had found a better price for the part, saving us $200+. I noticed that the shop is a AAA recommended auto repair location and asked Bob if there was a discount for AAA members. He looked at the receipt and said "The AAA discount is not noted on your account so I will take care of that as soon as I go back to the office." I thanked him and went on my way. This whole experience was so pleasant and stress-free and definitely not the way I have been treated by other auto repair shops in the past (particularly the Fiat dealership where we bought the car.) I look forward to having the work done on the car as soon as the part arrives and feel confident that the repairs will be done professionally and I will soon be driving in air conditioned comfort in my cute little red Fiat. This is definitely the shop to bring your car for service in Oceanside! read more

This review is long overdue. I met Lael has his team on a fateful day when the car engine of my 2013 BMW X3 completely died not far from their doorsteps. Over the next couple of weeks, Lael and his team did their best to help me out almost as if I was their old friend. This included an initial diagnosis, help arrange a tow truck, help rent a discounted rental, provide free extended parking at their premises and help move the car. To my surprise Lael continued to provide me advice that was in my best interest even if that meant no business for him. Hard to believe there are still people like that in auto service industry. While I am sad that my car broke down, I am glad it broke close to his workshop. read more

WOW WOW WOW read through the other reviews....I am NOT alone here is my story. I have receipts to prove it.....My husband & I took our 2012 MB to have the Brakes replaced, rotors turned & some filters put on. We were quoted $718.00 - which is a bit high because my husband got another quote & it was $100 less. Well we were there & wanted to support a newer business, we left the car & came back to pick it up & paid. It wasnt a couple of days later I heard a squeak coming from the back tires. I called & was told they didnt do the back brakes. WHAT??I returned it to the shop 2 times to check it out & he couldn't find anything wrong. Oh & BTW he charged me 100%of the price. I found a excellent mechanic in Carlsbad & he is fixing what this shop didnt do. read more

Lael's International Auto Service - Auto Repair Near Me - Oceanside, California

I have utilized Lael and his staff for more than 10 years on all BMW, Mini, and ford cars and SUV's Always professional and helpful as well as timely and reasonable on all repairs. I have come from as close as Carlsbad to the far end of Orange County, and LA to ensure his team does the work and to be sure done right. read more

I made an appointment for a leak . The owner told me it would cost 99 for a pressure test . When I check my car in the worker tried to charge me 150 for that test. I then got a call with a quote for 2 hoses to be replaced for 780$! The owner has already told me it would be 200-400$. I asked for the write up and they didn't have one!!! I demanded one, took it to another auto shop and sure enough got the job done for 400$!!! Terrible people at laels! Further more, they reported a leak in an engine seal... no leaks as per the other shop. They tried to scam me for another 500$ to fix something not broke!! Be ware!!!! Sucks read more

Helped us out of a jam when two other places wouldn't. Really appreciate them. They also recommended a place to eat (Red Rooster) which was awesome. read more

Driving through town on a long road trip. They were able to get me in and out for an oil service with last minute notice. I like their demeanor, it seems like the kind of shop you'd want to have a lasting relationship with. I own a repair shop in Nor-Cal, so I'm very observant when I walk into a repair shop. Sorry it took me so long to write a review. Thanks guys! read more

I have been going to Lael's since moving to Oceanside 5 years ago having been recommended by my auto service, Houska, in Fort Collins, CO. Employees always pleasant, great service, great recommendation! Thank you for being so terrific to me and my vehicle! read more

I will absolutely have Lael's do maintenance and repairs on my Mini ....actually any of my vehicle. They are Honest, trustworthy, reliable, great communication !! Very pleased with the work and dedication to make you aware of everything going on with your vehicle . read more

Took my 2017 Tacoma as a key fob was not being recognized and truck would not turn on. Took John 1.5 days to determine the issue and the source. Toyota dealership took a full week to shins the issue and gave me a temporary fix. But never found the source. Definitely a go to shop. read more

While renting a car I had a huge problem that I needed to be solved faster than the car rental proposed. Towing, taking the car to the office, wait for a new car, waiting for a new contract, etc., A web search took me to contact Lael. As soon as I talked to him I felt this is the guy who will solve me the problem. His empathy was very needed in that moment. He was informative and I got a full understanding of the problem and the work needed to solve it. He stayed till 8pm to finish the job and I could continue my trip via Route one! I appreciate he made me feel I am the good hands. The work performed was great. read more

Excellent experience with this business. Lael was patient and explained everything to us. He did a great job. I would highly recommend.

Life savers... My starter broke down on a Friday afternoon. AAA recommended me tow to Lael's that afternoon. My car was towed in around 4:30 PM and before they shut down for the day, they had already diagnosed the issue and ordered the part. I was initially told my car would be done on Monday, but when I expressed concern about being stuck in Oceanside till Monday (I had an important work meeting that morning and I work and live in Orange County) Preston said to call back Saturday morning because he would try and get it done!!!! I called back the next morning and spoke to Lael, he said they were having the part rushed and he had called in a mechanic to come in specifically to work on my car!!! Lael had my car fixed and ready to go by noon Saturday. Not only does my car work great again but they did the job at a super price!!!! Like Share read more

Lael was extremely friendly and honest when I brought my Prius in after a computer malfunction. Instead of charging me an arm and a leg to fix it he informed me that there was a recall on my car for this issue and I'll be able to take it to the dealership to have it fixed for free. I'm so relieved. I'll definitely be back when I need my car serviced. read more

Superb customer service. Efficient and friendly staff. Highly qualified, very trustworthy. They came to me very recommended, and now they are my go to center for all types of auto repair. read more

I will spare you all the details to get to the point. OCEANSIDE PLEASE HEAR ME: LAELS IS DIRTY. They're Not To Be Trusted. They sabotaged my car and lied to my face These people shouldn't be trusted with the simplest of repairs they will intentionally inflict more damage. I'm not sure what else I will do about this but I figured I should start here. They have no right to be in business. They did damage to my car on purpose. They are scum! Beware! read more

I brought my truck in for a CAP claim. They were rockstars and got me through smog easily.

Got my vehicle's body damage fixed from an auto accident by Lael and his crew some time back. They were supposed to put factory parts on the car and use the best quality paint. Well I'm hear to say that they screwed me. They gave me after market parts that are defective and now the paint is changing color to that nasty two-tone purplish tint when cheap paint is used. They actually did a horrible job putting it together. The panels on the car aren't flush. It really was a con-job. Please read this before you go with him. He'll come off like he's your best buddy and then stab you in the back. read more

Do Not! let this place touch your car! Last week AAA recommended this business because my car needed to be towed. They are all liars and trying to make as much money as possible. They told me my car needed a intake manifold and it would cost $1700. Then they tried to charge me $141 just to tell me what was wrong with my vehicle. I refused and took my business to their competitor across the street. Guess what? All my car needed was a fuel pump! I believe they were going to replace the fuel pump but charge me for an intake manifold. These guys tried to take advantage of a woman who is 62 years old! Absolutely terrible! read more

After some minor DIY work I was still having issue with my 435i BMW. Having dealership service experience I'm very knowledgeable about the inner workings and mindset of service writers. With one call I was able to speak directly to the owner Lael. After a brief conversation with a lot of ideal qualifiers i was advised it would be best to bring my car down to be looked at. I speak from experience that is in fact the best solution. Arriving near closing time Lael himself came right out as if i were his first customer of the day. After opening the hood he quickly assessed the problem. Once he snapped a hose in place I started my car and it now runs great again. Lael refused to charge me, extended his hand and I thanked him graciously. It's not often you encounter trustworthy genuine auto repair facilities. I will certainly recommend his shop to all of my friends. read more

Best auto shop in North County!!! Preston sets the standard for excellent customer service! The phone is always ringing off the hook because they are BUSY, but Preston takes the time to chat and help each customer with their own car and financial needs. They are efficient,polite, understanding and knowledgeable. I would highly recommend their services to anyone with car trouble or needs. Plus they are AAA approved so I just had my car toed there without having to follow it! read more

In the process of an engine oil cooler repair, the mechanic broke the PCV hose and instead of replacing it and/or at least notifying me, they shrink wrapped the hose which ultimately melted and caused me to have yet another repair issue. I was so excited with their high ratings but there is a lack of integrity and honesty with their business so beware. Lael - This is my invoice #29420 for you to reference. read more

Hoo boy, where to begin with this miserable experience? Maybe I should start by reviewing Lael based upon his service? It took just around 3 hours to complete an oil change I had scheduled an appointment for in advance. Maybe they were extra busy? How about sitting in the waiting area for at least 30 minutes before anyone acknowledged that my car was done and that I was waiting for no reason? Or perhaps I should start with the fact that Lael himself got my car mixed up with another and was blissfully unaware that he was charging me for services performed on the other car? Should I mention the domestic dispute that was happening behind the front desk while I was waiting for my car? By the way, it was super unprofessional (not to mention uncomfortable) to subject a customer to that, Lael. Maybe I should also warn potential customers that Lael tried to rip me off by telling me there was "8/10 damage" to a core component of my Volvo? How do I know he was ripping me off? Two separate Volvo specialists and a Volvo dealership told me there was no issue. Thanks for helping me waste my time debunking your lie, Lael. I'm not sure how this place has such high ratings. The price of the oil change was average (~$100 for a Volvo XC90) and everything else was atrocious and scammy. read more

Lael's should definitely be your go to for anything auto in Oceanside! When I first walked in to get a quote, the owner was so courteous and friendly. All my questions were answered, and they thoroughly explained what was going on. I was able to get my air conditioning repaired quickly and efficiently. Lael, Preston, and all the guys up front had amazing customer service. Will be going back for any problems I have in the future! read more