Honest family run place that saved me thousands of dollars after my car was misdiagnosed by a…read moredealer. Highly recommend this place.

Recently I had trouble with AC on my older pick up truck. I stopped by to see if they could fix…read moreit. They asked I bring it by in the morning which I did. When I returned later it was ready and now works fine. They are honest, professional and friendly. I highly recommend them . Steve L

Thank you, Goodwin, for making time for me, during a busy Saturday, despite having less than 1-hour…read morebefore close. Goodwin is the pinnacle of what a great business owner should be - experienced, friendly, and customer oriented. I came in on a Saturday afternoon, with no appointment, and wanted to check to see if there was an off-chance he could help me. My car was in need of a STAR-certified smog check in order to get the 2023 registration sticker. I wanted to support a local business, in Lafayette, that was still opened, and noticed CarTech with the high reviews. I also noticed that Yelp check-in had a $45 offer (does not include the certification and only good for vehicles before a certain year). My vehicle was 2008, which was probably the oldest vehicle, out of the other 3 that were in his lot. Anyways, Goodwin honored the Yelp offer and gave me 40% off the listed rate. He told me that it would be 30-45 minutes (meaning 15-20 minutes after when the business closed) and recommended that I hang out at the Starbucks across the street. Once the vehicle was ready, and passed (YAY!) he gave me a call and said no need to rush as he moved my vehicle to top priority. He was going to then work on the other vehicles, as he promised the owner that it would be ready by this afternoon. A man of his word. Huge respect for CarTech and especially the business owner.

Worst ever. I scheduled online. Received an email saying I needed to be 10 minutes early. Got there…read moreand no one was there. Station attendant called said he would be there in a moment. Showed up after 30 minutes wait and was extremely rude. He said the $55 price was cash only. I said I would go get cash. He responded he didn't want my business and I should leave. CarTech is not worth the hassle.

From making an appointment, the electronic authorization, quick respond and personal contact makes…read moregetting a car serviced an easy, painless and professional Marcia McLean

I don't understand. They have options to ask for quote then they don't provide the quote…read more Ridiculous business not recommended if they can't even manage their yelp business account then they absolutely can't more complicated work like working on a car.

I had a really great experience at Ace Auto Care in Lafayette. From the start, Safi was incredibly…read moreresponsive over text, which made scheduling and communication super easy. I brought my car in for new tires and an alignment, and everything was handled smoothly and efficiently. The family running the shop is genuinely kind and welcoming--they made the whole experience feel comfortable rather than transactional. They also offered a shuttle service fad I am nearby, which was a huge plus and made things much more convenient while my car was being worked on. Pricing was fair and transparent, with no surprises. Overall, I'd definitely recommend Ace Auto Care if you're looking for honest service, good communication, and a friendly team.

Really disappointing first appointment. I need a service and a repair of the wiper fluid system…read more Once I picked it up something sounded wrong and the wipers still didn't work, so I took it straight back. For starters they could not hear (what turned out to be) my broken turbo suddenly failing. They hadn't found the cracked wiper hose until I looked under the hood with them. And only then did they notice that it had zero coolant from a slow leak. I absolutely don't understand how you do a standard service and not notice something so fundamental.

Responded fast. Gave a very detailed description of the problem and the fix. Very easy drop off and…read morepick up. Great communication. I'll bookmark this place to go back again.

I have a 2019 Lexus ES300, and when I took it to the dealership, they gave me a huge list of…read morerecommended services with a very expensive estimate. I was honestly stressed out and wasn't sure what to do. A friend told me about this shop, so I decided to get a second opinion. That was the best decision I could have made. The staff took their time to go through everything with me and explained each service in a way that actually made sense. They were honest, professional, and never tried to sell me anything I didn't need. They completed the repairs using OEM-quality parts and charged much less than the dealership. The difference in price was unbelievable, and the quality of work was excellent. My Lexus is running great, and I feel much more confident knowing the work was done right. It's rare to find a shop that is both knowledgeable and trustworthy. If you're looking for honest service, fair pricing, and people who genuinely care about their customers, I highly recommend this place.

Paul is a very honest businessman. Regarding cars he really…read moreknows his stuff. He kept my Prius running great. 125k without a problem

Best service and honest! I've been coming to Frank and Paul's for a few years and have been blown…read moreaway by the attention to detail and comprehensive service. Paul always checks over the car and makes recommendations based on need. He never recommends unnecessary work and has not charged for looking at it. Last time I took my car to the dealership for service they said they don't check the brakes or the tire tread. Who doesn't do that any more? Paul is great to work with and is very knowledgable about issues and he has great customer service skills. I always enjoy coming in and chatting.

Mark the head technician is excellent. He always works on my car, and…read moreeverything is always done right. Brakes, spark plugs, oil change... I only go to Service Outlet for work on my cars. Very happy with the service there! Been going there for years. Debbie P.

Highly recommend. I have a 10 year old Lexus and these guys help me keep it running like new…read more Professional and friendly communication and operate with integrity.

These guys handled my complicated project very thoroughly…read more I had a Tesla Model Y with an issue that was very difficult to diagnose. The knocking sounds were very quiet, and I honestly did not believe it would be possible to find the problem. But these guys were able to find it, and I am very happy. Thank you very much to them. It took longer than expected, but that is completely understandable for such a complicated diagnostic like mine.

I am very angry with this shop, Concord,. I was told Tuesday evening that it was fixed that they…read morejust wanted to test drive it again Wednesday morning. It wasn't test drive it Wednesday morning. I drove out of the parking lot and the trani slipped. It slipped 4-5 times in the time it took me to turn around and go back to Stress Free (what a joke). The guy behind the desk said they checked the trani fluid and it was full. Then he said that I should have my mechanic tow it to him. By ommission they lied to me. I was able to get 110 miles with it slipping constantly on back roads before I had to get a tow. Stress free KNEW WHAT WAS GOING ON‼ I should have been told about it. I will make sure to let people know not to go there. I am still angry about it. I don't know what my next steps might be but I intend to do more. Services Transmission

I've been a customer of German Lara for years, going back to when his family operated their shop in…read moreSan Francisco, so following him to Lafayette German Car Repair was an easy decision. German is one of the most knowledgeable and trustworthy mechanics I've worked with. I've brought multiple Mercedes-Benz vehicles to him over the years, and what I value most is his honesty. He doesn't upsell or exaggerate issues--he gives a clear, accurate assessment of the car's condition and what actually needs attention. That level of transparency has helped me make informed decisions about whether to keep or sell a vehicle, which is rare in this industry. He's also consistently prompt, accommodating, and reliable. Communication is straightforward, timelines are realistic, and the work is done right the first time. If you're looking for a shop that combines technical expertise with integrity, I highly recommend German and his team. Easily a five-star experience.

Amazing. These guys helped me find a family heirloom that fell deep under my seat. German saved the…read moreday. Absolutely 5 star service!

I had a horrible flat-tire experience on the freeway the evening before my visit to Big O. After…read moreone attempt by AAA to get the spare on, the second AAA tech was finally successful. I showed up bright and early the next day at Big O in Lafayette and the service desk could not have been nicer. They quickly checked out my blown tire and told me I needed a new one. I had purchased my tires at their shop, but the model had since been discontinued. They searched every Big O shop and found one in Reno, NV. It arrived the very next day. They put on the new tire and performed a few other maintenance tasks I requested. DONE! What a relief. Bonus marks for a nice comfortable waiting room with complimentary coffee, tea, and water, and multiple TV screens. Work stations for your laptop too. Thanks, Big O!

Nicest people ever. I had a ridiculous situation with a flat tire and needed a wheel lock key for…read morethem to be able to fix the flat tire. They went above and beyond to try and help me even though I was missing the necessary part. They couldn't have been nicer or more willing to try and find solutions that were far beyond the scope of their services. I'm forever appreciative and won't take my car elsewhere in the future.