I had a horrible flat-tire experience on the freeway the evening before my visit to Big O. After one attempt by AAA to get the spare on, the second AAA tech was finally successful. I showed up bright and early the next day at Big O in Lafayette and the service desk could not have been nicer. They quickly checked out my blown tire and told me I needed a new one. I had purchased my tires at their shop, but the model had since been discontinued. They searched every Big O shop and found one in Reno, NV. It arrived the very next day. They put on the new tire and performed a few other maintenance tasks I requested. DONE! What a relief. Bonus marks for a nice comfortable waiting room with complimentary coffee, tea, and water, and multiple TV screens. Work stations for your laptop too. Thanks, Big O! read more

Amazing customer service. I've gone to FOUR other locations and they've all been pure TRASH. This specific one isn't convenient in location, but quality over quantity is keys. read more

From the booking experience, to coming to the workshop, to the final payment everything was very clear, smooth and dare I say pleasant. My tire needed a repair it was done efficiently and communication was excellent. $37. read more

These guys are great! Organized, responsive, and very nice. They have helped me with many time critical issues. Prices are reasonable, location is great, and they do a lot beyond tires! read more

I just wanted to give praise to Luciano. He has been very helpful at times when my tire pressure has been low. Or when he has discovered that I have a slow leak caused by a nail in my tire. I appreciate Big O having the Air Pressure Tent for customers. Luciano is always friendly and courteous when attending to my car. Big O has been my go-to auto shop whether I need new tires, brakes, or an oil change. read more

Excellent customer service. Professional, courteous and knowledgeable. Thank you, Big O!

Came in for my free rotation and balance. Left 45 minutes later with the steering wheel vibrating at highway speeds and the car pulling right. I called the store and asked if they balanced the tires and what was done. They were unsure if the tires were balanced but told me we balance every tire. Another call placed saying I'm coming back yielded to them stating they only balanced the front wheels. They said the tire had spun on the wheel and is what caused the pull. Car pulls to the right and they want me to pay them to work on it. read more

I've been here three times with emergency tire issues. Really fast and helpful service.

Alignment. Done very quickly and for a good price. Readout explaining which adjustments were made. Would be happy to take car back there.

First time ever going in this place. I needed two front tires and a alignment. Quoted me with 170 dollars per tire for 340.00 plus alignment total cost 650 dollars. ?? I told the rep. I wanted the cheapo 108 dollar tires. Said it would take a couple of days to get those. You are in tire business are you not? So I said; How much for just the alignment? Oh, I do not think our equipment will fit your rims. Not good business... I can do the job myself and get tires for around 100 dollars apiece. I wouldn't of minded to pay a little extra for just not having to do it myself. My recommendation is to stay away from this place. Gouging is happening there. read more

Jason is the owner and will no lead you astray! He really knows his stuff and takes incredible pride in his work. Great customer service from him. read more

Omg got this crazy piece of metal in my tire today and luckily it wasn't any traffic and I was able to exit in Lafayette ... looked up big o and boom there it was. I came into the place and met Ryan ... he asked what's up and I told him he was immediately nice and said let's go check it out! Went out there and this metal was stuck in there. He did let me know not sure what we can do but we will give it a try..... 45 mins later he says it doesn't seem to be leaking air at this time so you should be good. I was planning on a new tire without 3 months or so but they got me right and done. *pause* I set around inside and everyone there sounds happy to do they job. They give you the full breakdown of whatever you need and why from My hearing. They value giving people options and explaining which one is best for them and why. No fluff just truth I respect that more. I was over here stressing out tryna put my Penny's together ready to drive slowly to a tire shop and he said hey man keep an eye on it but it's holding air currently. Omg never been so happy to pay and when he told me the price I was like whaaaat you lying I got you man. Ryan was great someone get him a gift card or a raise he's a solid dude tells it how it is in a kind, informative and generous way. Thank You so much and I owe y'all a case of water. I'll be back trust that's my word! read more

Big O Tires - Metal that was stuck in my tire. - Tires Near Me - Lafayette, California

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I came to Big O Tires with an appointment because of a screw in one of my tires. To make the visit worthwhile, I asked the employee who checked me in if they could also do a tire rotation (last time i did a rotation was for sure more than 5k miles ago, so i knew i was due for one), and he agreed. I waited outside and was later told my car was ready. When I was quoted $40, I asked if that price included the rotation. At that point, a different employee was helping me and said no rotation had been done and that there was no record of that request. The original employee then came back, and I told him that I asked for both a patch and a rotation. Instead of addressing the issue directly, he brushed it off and said something along the lines of, "Let me check the tires and see if you even need a rotation." He checked only one tire, came back, and told me I didn't need a rotation (seems like he just did not want to deal with it/ do the service I requeated). read more

So i went in for a simple alignment but my Jeep had other ideas. These dudes tried to get it tracking straight for several hours with no luck. I went home with no charge. Came back several days later to try again and this time another guy was able to get it straightened out apparently my tires were worn funky and was making it a problem. AGAIN no charge. I will be purchasing my next set of tires from this shop just because they bent over backward to fix my problem. read more

I bought tires there a year ago and was told to come back for a free tire rotation. My tires were losing air and I made an appointment for the tire rotation. Immediately got an appointment and when I got there told the person checking me in about the tire pressure issue. He said they would check that out and it would take about an hour. I waited in a very nice area with comfy chairs and free coffee. In about 45 minutes, I was told my car was ready. The service rep told me there was a nail in my front right tire which they fixed and rotated my tires...all for NO CHARGE!! Great people and great service. I highly recommend Big O Tire Lafayette!!! read more

We have been going to BIG-O Lafayette for as long as I can remember. Everyone working there is polite, professional, respectful, patient and kind. So glad we have such a great business in town! read more

This has been our go to for all things car maintenance and repair for yeeeears! They are the best, most honest and most reliable, if they have deals or coupons they always apply them without having to be asked. They are so friendly here as well, we don't go anywhere else. read more

My tire was losing pressure over two or three days. Drove to Big O without an appointment and they were able to fit me in to check the cause of tire deflating. There was a mail in the side wall of tire. They had to order the tire replacement from factory inventory since the manufacturer no longer makes the tire. Car was driveable and had to wait for tire to be shipped and received. Big o got the tire and was able to get in me the same to complete installation. Kudos to big o. Kept informed of status and efficient prompt service. read more

Shoutout to Big O Tires in Lafayette! I just got new tires, and the experience was great. The team is super professional and really customer-focused. Plus, their waiting area? So nice! Comfy chairs, workstations, free Wi-Fi, TVs, and even refreshments. Big O Tires Lafayette has it all--highly recommend! read more

I've been using Big O Tires in Lafayette since the 80s and they are always top notch. They are organized, efficient and reliable. They send reminders for my 4 Big O tires rotation and I am especially pleased with their staff who don't just try to sell me something I don't need. read more

This Big O is my go to place for car service. I really like their professional team, they're very knowledgeable. They are straight on with explanations and options. I can work in their lobby while I wait. And I have confidence they stand by their work. read more

Amazing phone service very polite and very informative definitely would recommend to anyone with tire concerns.

These guys are great. Efficient and incredibly well run shop. I went in thinking I would need a new tire and they gave me inspection and didn't try and upsell me. Been here twice and good experiences both times read more

Put my truck there and they replace my 4 wheels , was very professional and make it quick Very recommend ! read more

Thumbs up on the 4-tire change for my Model Y! Thanks for taking me on a late Friday afternoon as well. Great pricing, quick work, solid quality. read more

They were able to fit me in when there was a cancellation on their books, and did a diagnosis on a humming sound I was hearing. This saved me from making a very costly mistake with a car I wanted to buy. Would have required over $5k of repairs on top of whatever I would have paid for the car. I am very grateful, and will go there again. read more

I had such a great experience here. I am a college aged girl and usually feel that I am being ripped off going to car mechanics. I needed a last minute tire rotation before I go for a long drive this weekend and the friendly staff was able to fit me in today. I arrived 10 minutes early and they began working on my car right away! I was told it would be 45-60 minutes but they were done in 20. It was $20 cheaper than another place I checked out. Will be back for any tire needs! Thanks guys! read more

Big 0 sent me a coupon for a "free tire rotation." I had a new car & so could not get the free rotation they offer with new tires. I had paid $40 at my local service station for rotation before & so thought the longer drive to Big O had value. When I got to Big O they wrote me up for a $40 tire rotation. When I told them I had a coupon for free rotation, they said they give a free rotation to anybody, but balancing the front tires costs $40 and is not included in the coupon. Essentially, the coupon was worthless and just a con to get me in the store. read more

Update. Big O Just called me and said they did not take off the lug nut. I explained to them that if that is true, then they didn't put it on correctly when they did my brakes last August. I've had no rotations or other wheel work done since then. Check the Carfax. You also claimed I was rude to your employee, and I asked what I said that he considered rude as I didn't remember it. Your response was to start talking over me and then hanging up on me. I'm not really surprised at your response considering what my wife told me about her experience being berated and talked down to when getting her tires. I don't think you are the owner of the franchise, but I bet he would want to have much better customer relations than what has been occurring. I solved my problem for $24 by buying an entire new set of locking lug nuts on Amazon. read more

Big O Tires - Missing locking lug nut - Tires Near Me - Lafayette, California

Marcos and the team treat you like family. Amazing customer service, great communication, and they will make sure you understand all your options. Fair pricing and great quality work. Whenever I have an automotive need where I don't feel as though it is necessary to use the dealer, I call the Big O team first. Of course when it comes to tires, don't waste your time with anyone else. read more

Got put on hold multiple times, every time I was "connected" it was to some random person that doesn't know Tesla tires. I got the run around for 15 min at which point I called it quits. Very poor experience read more

We've been buying our tires here since we moved to Rossmoor in 2011. Very happy with the service and the speed which they can take us in. This time it was an unscheduled flat tire on a Friday late afternoon - my fault running into a curb at the wrong angle (Is there a right way to run into a curb? ) We only recently became a one-car family, so I wasn't sure how to proceed; I called Big O while I was waiting for AAA. and talked to Ryan and he came up with an immediate solution with a couple of alternatives, which I really appreciated. AAA put the compact spare on, the car was drivable for short trips, so I dropped the wheel off at Big O just before they closed for the day, but was told Sat was booked up for putting it back on the car - but Ryan again to the rescue. He took the time to look at the Saturday appointments, and said he could fit me in first thing in the morning, so I arrived at 8:15, and had my new tire on the wheel and the wheel back on the car within a half hour! Thanks, Big O! And , especially, thanks, Ryan! read more

The staff here are not always friendly. I took my truck in to get aligned, and it came back with the steering wheel still not pointing straight when I drive. So I turned around and came back and told them. They told me I had to wait for other cars to be worked on before they would fix mine. They took it in and worked on it but then it was still crooked. I drove it like this for a few weeks. Emailed the manager who didn't reply. So I called and made another appointment to get it fixed. Then they tried to label it as the warranty fix. I got the package that allows for 1 re-alignment within 6 months. I had to insist 3 times that they print out a new invoice that didn't list this as the re-alignment because I wanted the chance to bring it back in 6 months. They finally got the steering wheel fixed but it was frustrating the amount of time I wasted at this place and dealing with rude staff members. I wouldn't come back. read more

Had a flat tire and needed fast emergency repair. They squeezed me in and got it patched even though they had a full day scheduled with other cars. Out in one hour! Thank you to Salem at the service desk in helping me get on my way fast! read more

Been going here for the past 15 years. Always top notch service. daughter back in town and she went in the other day and spent a chunk of change. We talked about it and how friendly everyone was. They explained to her what was needed and she felt very happy about doing business with Big O Lafayette. Thanks to Jason and the team. Another shout out to Marco yesterday for helping this old man out. Thanks guys read more

I'm a car guy, these guys are car guys too. The new owner runs the shop like a top, customers first. I have an odd size rim and like a specific tire for my F250 Jason went out of his way to get them, and get me my truck back quick. My wife's suv, and my sons multiple cars all have been serviced regularly by this shop for years and we will go out of our way to keep coming back! read more

I will give these guys my business every day of the week I was stuck with a flat tire it was almost closing they did everything they could to reach out to help me. I was completely amazed at the customer service the compassion for I was really stuck they got my flat change they didn't have the tire but that's not their fault I have specialty tires and I eventually got it fixed the next day but I will highly recommend and I will always do business with these guys in the future thank you thank you thank you for everything you did for me and to help my family when we needed it most. read more

Reliable and Trustworthy two things you need when it comes to your cars service providers. The team at Lafayette Big O is amazing, they are super through, on time and competitively priced. The new owner goes above and beyond to make sure his customers are cared for. Highly recommend you give them your business! read more

Good selection and decent prices. The employees are always very knowledgeable and courteous. I would recommend going to this local tire shop. read more

Needed an alignment performed after driving into a curb. These guys were nice, quick, super efficient and reasonable.