Amazing high quality structural braces and they provide a long list of stuff you cannot eat with…read moreyour braces

Summary: Dr. Cobain provided initial Invisalign treatment with multiple limitations (limitations…read morethat I later found out aren't inherent to Invisalign) and left my front teeth angled inwards. Another orthodontist later fixed the angle of my teeth and provided results I found far superior. Post-treatment, Dr. Cobain dismissed valid symptoms as stress and sensitivity, sent me back with ill-fitting retainers, and failed to identify a bite interference that another orthodontist caught. Dr. Cobain has strong online reviews and comes across as confident, which is partly why I trusted him for longer than I should have. I'm sharing my experience so that others can make an informed decision. What I mention below is documented in appointment records and emails (I've attached photos of some of these records as part of my review). The original treatment: During my initial consultation, Cobain Orthodontics gave me a form noting that my treatment would have multiple limitations including "angle" and "detailed alignment." The paperwork stated that Dr. Cobain doesn't recommend Invisalign over braces, that "if you choose to move forward with Invisalign the result will not be ideal," and that patients may require braces at additional cost to get a better result. Based on this, I believed that Invisalign would have limitations regardless of which orthodontist provided the treatment. Despite the limitations, Dr. Cobain still charged what I considered a significant amount. I was very disappointed by the result: my teeth remained uneven and looked tilted even after treatment. I later got revision treatment and had multiple consultations before choosing a provider; every single other orthodontist I spoke with told me Invisalign can fix tooth angle -- something Dr. Cobain had listed as a limitation. My new orthodontist reviewed my records & photos from Dr. Cobain and identified multiple flaws. After revised treatment, I found my smile and teeth to be much more even and streamlined (comparison photo included). Orthodontic treatment is expensive and affects bite comfort, smile, and even facial symmetry. The provider's skill makes a huge difference; since consultations are generally free, I'd encourage others to meet multiple providers before choosing one. In my case, the detailed alignment I wanted was possible with Invisalign once I switched to a different doctor. Post-treatment: After not wearing my retainers for a while, I felt pain when putting them on again. I went to Dr. Cobain a couple of times, and he attributed my concerns to stress and clenching and told me to continue with the same retainers. I trusted a doctor's judgment and kept wearing the retainers despite the pain. I reached a point when the pain worsened and I could no longer bite down normally. I realized the problem was not stress but the retainers. I returned to Cobain Orthodontics urgently seeking care. I told Dr. Cobain that my teeth had shifted and showed him how my retainers wouldn't fully seat. He told me to bite down on the retainers. I told him that this caused intense pain. He said the problem was my "sensitivity." I told him I was having severe bite issues that left me unable to sleep. He attributed this to stress. I asked, repeatedly, if I could pay for orthodontic treatment. He refused, saying there was no indication further treatment was needed. I asked if we could at least take orthodontic photographs to clarify where my teeth were shifting. He declined that too. I got a second opinion from a different orthodontist, who quickly identified that the retainers weren't safe to wear. The pain that I'd been experiencing? It was because the ill-fitting retainers had been putting intense, misplaced pressure on my teeth, especially my left canine; this canine angled inward so severely that it made premature contact with the lower tooth in a way that it prevented the rest of my bite from closing; at its most severe it left me unable to sleep for multiple nights because each time I relaxed my jaw, the tooth hit in a way that jolted me awake with pain. The other orthodontist identified this as an occlusal interference -- different from a regular hard-hitting tooth; it wasn't due to normal tooth shifting but instead due to forced movement from the ill-fitting retainers, and I needed further treatment to correct it. I got new retainers from another provider and transferred my case. When I sent orthodontic photographs documenting what had happened to my teeth, Cobain Orthodontics switched from claiming that I had problems tolerating retainers to stating in an email that they had "no record of any reported issues or pain post treatment for 18 months while wearing retainers" -- a statement that contradicts their notes and email correspondence. I really wish I had chosen a different provider from the start.

Excellent staff always friendly and courteous. A lot of options and flexibility with appointment's.read more

We are very happy with the services provided by dr Lee and his office. He explained our options…read morewell and offers payment plans. Recommended!

The providers and staff are wonderful and great with kids. They have an awesome motivation program…read morethat keeps the kids invested. Both my children have come here and would definitely recommend.

Always the best to experience here. Love the orthodontists and all the assistants/techs!read more

I grew up with realllllly messed up teeth. Had cavities and braces for four years plus a neck gear…read morein my teens and of course I didn't wear my retainers sooooo fast forward a few decades later and bam! A lovely gap started to emerge between my front teeth and was getting wider by the day. Dr. Khang and his team are super amazing people- very friendly and they truly care about their patients. They worked with me on a plan that fit my needs teeth-wise and financially as well! I never thought I'd be saying this, but I actually enjoy going to my ortho appointments! Another plus is Dr. Khang's office is super high tech and clean. The X ray machines and all their other dental/ortho machines (I clearly don't know the names of any of them) are all new- I feel like I'm at a dental spa in Korea! They also have fun games for kids each month too! Thank you to everyone at Walnut Creek Orthodontics for making my experience such a pleasant one!

Dr. Khang, Walnut Creek Orthodontics, is an excellent orthodontist. He is incredibly thoughtful,…read moreattentive, and always demonstrates utmost respect. His staff is wonderful, always cheerful, professional, and eager to assist. My daughter underwent Invisalign treatment for her crooked teeth, and Dr. Khang and his team worked tirelessly to help her achieve her hopes of a "wonderful miracle." From the initial consultation to the completion of her treatment, her teeth transformed into an incredible sight. We are so happy with our experience and highly recommend Dr. Khang's services.

Best orthodontist and office team. Our son had complex teeth issues and Dr. W's experience and…read moreinnovation knew just how to handle it. Extremely kind staff who all go out of their way to help and accommodate. Very happy with our choice!

We love this practice! My husband was the first to get to know Dr. Wafelbakker, as he was a patient…read moreof Dr. Wafelbakker's when he was a kid. When it was time to look for an orthodontist for our children, we we're so grateful to find that Dr. Wafelbakker had a practice nearby. Dr. Wafelbakker has treated so many members of our family--my husband, his siblings, all of our nieces and nephews, and we are truly thankful for the lasting trust we've built with this practice. Both Dr. Wafelbakker and Dr. Anderson are warm, friendly, and make us feel completely comfortable during every visit. All the staff are so nice to us and our boys, and it's clear they genuinely care about making the experience as positive as possible. The front desk staff is also wonderful - always welcoming, friendly, and accommodating. We couldn't ask for a better orthodontic experience. We feel so fortunate to have such a dedicated and caring team that's been part of our family's journey for many years. We wouldn't trust anyone else with our smiles!

We've seen such tremendous change in our child's bite being at Axelrode just under a year. Dr…read more Axelrode is great at explaining what the treatment plan is and answers all questions you may have. His staff is also very responsive if you call in with a concern or question. We were worried about braces but Stacey, our orthodontic assistant, was AMAZING. Our child was very nervous but Stacey walked her through everything she was doing and built confidence and trust. I highly recommend Stacey, and genuinely wish she had put in my braces when I was a kid! The staff in general is kind. We had one less than ideal experience with a staff member but it was a single instance and haven't seen that staff member since. They also give "ortho bucks" at each appointment that kids can trade in for toys or gift cards. It's something our child looks forward to at the end of each appointment.

Great staff, highly recommended. We have been coming here for many years. They are very attentive.read more

As a senior I started orthodontic care based upon great reviews. Understandably most are for teens…read more Unfortunately it has been almost four years and my same problem of overcrowding teething remains and partially due to me losing a retainer. Teeth are very much better but excuse me 4 years????

Rude staff honestly. Called to verify if they took my insurance and the lady on the phone had no…read moreidea what she was talking about. My daughter has braces and we were referred to this woman by my colleague. Her staff completely discourage me from ever coming here. I really wish I would've got the woman on the phone's name to be able to file a complaint about her. I don't recommend this place at all!!!!

Excellent Dental office. The entire staff is very polite and helpful. I had my teeth cleaned and…read moreX-rays. They addressed my needs and took care of them in a timely matter.

She's an okay dentist, but the vibe is off. No one introduces themselves in this office. So you…read morehave a hygienist or assistant all up in your mouth and you don't even know their name. I went there at least 6 times and never once did anyone introduce themselves. It was weird. I also question their billing practices. I'm glad I found a new dentist.

I can't say enough good things about our experience with Mt. Diablo Orthodontics. Both of our…read morechildren recently finished braces, and we're so happy we chose MDO. The staff is always welcoming and upbeat, and they do a great job making kids feel comfortable--our kids never dreaded appointments. Dr. Reichhold, Dr. Vargas and staff are thorough and take the time to explain what's happening and what to expect. The whole team communicates really well with expectations for the patient and provide detailed updates. Everything was organized and clear throughout the process. I also really appreciate how much Mt. Diablo Ortho supports the community. You can tell they care about more than just running a business. They genuinely try to be a positive part of the community they serve, and it shows.

Our daughter has been coming here since her pediatric dentist recommended them. Friendly staff…read moreeasy to book appointments. Office staff is very helpful if there is a line they make sure there is no wait and having us checkout and book another appointment. Staff and Doctors explain everything in detail and answer all question before she had her braces put on. Love going into such a friendly office for the care of my daughter's teeth.