Amazing high quality structural braces and they provide a long list of stuff you cannot eat with…read moreyour braces

Summary: Dr. Cobain provided initial Invisalign treatment with multiple limitations (limitations…read morethat I later found out aren't inherent to Invisalign) and left my front teeth angled inwards. Another orthodontist later fixed the angle of my teeth and provided results I found far superior. Post-treatment, Dr. Cobain dismissed valid symptoms as stress and sensitivity, sent me back with ill-fitting retainers, and failed to identify a bite interference that another orthodontist caught. Dr. Cobain has strong online reviews and comes across as confident, which is partly why I trusted him for longer than I should have. I'm sharing my experience so that others can make an informed decision. What I mention below is documented in appointment records and emails (I've attached photos of some of these records as part of my review). The original treatment: During my initial consultation, Cobain Orthodontics gave me a form noting that my treatment would have multiple limitations including "angle" and "detailed alignment." The paperwork stated that Dr. Cobain doesn't recommend Invisalign over braces, that "if you choose to move forward with Invisalign the result will not be ideal," and that patients may require braces at additional cost to get a better result. Based on this, I believed that Invisalign would have limitations regardless of which orthodontist provided the treatment. Despite the limitations, Dr. Cobain still charged what I considered a significant amount. I was very disappointed by the result: my teeth remained uneven and looked tilted even after treatment. I later got revision treatment and had multiple consultations before choosing a provider; every single other orthodontist I spoke with told me Invisalign can fix tooth angle -- something Dr. Cobain had listed as a limitation. My new orthodontist reviewed my records & photos from Dr. Cobain and identified multiple flaws. After revised treatment, I found my smile and teeth to be much more even and streamlined (comparison photo included). Orthodontic treatment is expensive and affects bite comfort, smile, and even facial symmetry. The provider's skill makes a huge difference; since consultations are generally free, I'd encourage others to meet multiple providers before choosing one. In my case, the detailed alignment I wanted was possible with Invisalign once I switched to a different doctor. Post-treatment: After not wearing my retainers for a while, I felt pain when putting them on again. I went to Dr. Cobain a couple of times, and he attributed my concerns to stress and clenching and told me to continue with the same retainers. I trusted a doctor's judgment and kept wearing the retainers despite the pain. I reached a point when the pain worsened and I could no longer bite down normally. I realized the problem was not stress but the retainers. I returned to Cobain Orthodontics urgently seeking care. I told Dr. Cobain that my teeth had shifted and showed him how my retainers wouldn't fully seat. He told me to bite down on the retainers. I told him that this caused intense pain. He said the problem was my "sensitivity." I told him I was having severe bite issues that left me unable to sleep. He attributed this to stress. I asked, repeatedly, if I could pay for orthodontic treatment. He refused, saying there was no indication further treatment was needed. I asked if we could at least take orthodontic photographs to clarify where my teeth were shifting. He declined that too. I got a second opinion from a different orthodontist, who quickly identified that the retainers weren't safe to wear. The pain that I'd been experiencing? It was because the ill-fitting retainers had been putting intense, misplaced pressure on my teeth, especially my left canine; this canine angled inward so severely that it made premature contact with the lower tooth in a way that it prevented the rest of my bite from closing; at its most severe it left me unable to sleep for multiple nights because each time I relaxed my jaw, the tooth hit in a way that jolted me awake with pain. The other orthodontist identified this as an occlusal interference -- different from a regular hard-hitting tooth; it wasn't due to normal tooth shifting but instead due to forced movement from the ill-fitting retainers, and I needed further treatment to correct it. I got new retainers from another provider and transferred my case. When I sent orthodontic photographs documenting what had happened to my teeth, Cobain Orthodontics switched from claiming that I had problems tolerating retainers to stating in an email that they had "no record of any reported issues or pain post treatment for 18 months while wearing retainers" -- a statement that contradicts their notes and email correspondence. I really wish I had chosen a different provider from the start.

You guys are amazing, funny, and nice. I never feel uncomfortable when I have an appointment…read more - Aiden G

Super nice and welcoming. You can tell the workers care about their patients. My son and daughter…read morehave been going here for over four years and have seen great improvements. I highly recommend this practice.

Excellent work! My teeth look beautiful! Watch out for (1) up sell and (2) billing practices. Left…read morepractice when dental hygienist tried to convince me I needed a $1500 deep cleaning as gums tender from chemo/radiation. Sought second opinion and glad I did! Recovered well with regular cleaning! Still wonder about the doctor's oversight of staff. Should the doctor not have reviewed and approved the recommended $1500 treatment? Another point of dissatisfaction has to do with billing. Paid in full ($3500) for Invisalign. Insurance, surprise, contributed $800, paid directly to Dr. Lothamer. Refused to refund the $800; had to use it as "credits" for teeth cleanings (I typically do not services beyond cleaning.) Guess that is one way to keep a client!

I came to Dr. Lothamer after reading good reviews about his dental work. I moved and needed a new…read moredentist and I had a cleaning and needed two other visits for filling replacements (that I already knew about) and I have no complaints and he does do good dental work. My problem with the office and one star review is that I was NEVER told by the rude receptionist (his wife) that they are out of network for my insurance (United Healthcare) and I was going to see Dr. Lothamer specifically for filling replacements that would cost me a lot of money out of pocket if they are out of network and I got a $700 bill after the work was done. I would have looked elsewhere for an in network dentist if the receptionist was upfront about being out of network. Long story short, his wife submitted the claims to my insurance incorrectly so that the entire claim check would be sent to our home instead of their office and we would have to deposit a check and then go and pay the dentist the entire claim amount. (I have never experienced this type of claim payment). The check was lost in the mail and I had to spend a lot of time on the phone with the insurance to reissue the lost check. While communicating this to the receptionist that it will be about 30-60 days until the insurance mails a $2,500 check, she tells me that I better pay immediately or I will be sent to collections or small claims court. I do not have the funds to pay the total claim amount and it was 100% her fault for filing the claim incorrectly in the first place and my personal amount owed I was $700. I'm not one to complain or leave bad reviews but the receptionist was very defensive, rude, and screamed on the phone and then said "we will see you in small claims court" and hung up. I did read reviews of how awful the receptionist was but didn't think much of it because she isn't the dentist and only handles the scheduling and accounting. Please understand that I am an even keeled person and the receptionist is very defensive and blame shifts and appears to be very narcissistic about taking accountability for her mishandling of my claim and I will now be searching for an in network office. Dr. Lothamer is great but his wife (receptionist) is awful!

I love Dr. Osterman and his staff! Great customer service! They make you feel at home! I love the…read moreclean and organized facility! Everything is up to date! They are just awesome here! The staff and Doctor do a very great job!

Pleasant, efficient front office. Highly professional, great…read morewith kids There is only one orthodontist, so good continuity of care.

Excellent dental practice, both my husband and I have had above average experience every time. The…read morehygienists are friendly and informative and painless. Special shout out to Dr. Molly Johnson, best dentist ever!

Kind, nice people here, making this an enjoyable experience to go in for a checkup, etc. No one…read morelikes the dentist, right? You will like the people here. The level of care is good, and you genuinely feel valued here. Highly recommend!

Best orthodontist and office team. Our son had complex teeth issues and Dr. W's experience and…read moreinnovation knew just how to handle it. Extremely kind staff who all go out of their way to help and accommodate. Very happy with our choice!

We love this practice! My husband was the first to get to know Dr. Wafelbakker, as he was a patient…read moreof Dr. Wafelbakker's when he was a kid. When it was time to look for an orthodontist for our children, we we're so grateful to find that Dr. Wafelbakker had a practice nearby. Dr. Wafelbakker has treated so many members of our family--my husband, his siblings, all of our nieces and nephews, and we are truly thankful for the lasting trust we've built with this practice. Both Dr. Wafelbakker and Dr. Anderson are warm, friendly, and make us feel completely comfortable during every visit. All the staff are so nice to us and our boys, and it's clear they genuinely care about making the experience as positive as possible. The front desk staff is also wonderful - always welcoming, friendly, and accommodating. We couldn't ask for a better orthodontic experience. We feel so fortunate to have such a dedicated and caring team that's been part of our family's journey for many years. We wouldn't trust anyone else with our smiles!

Hillside View Orthodontics is truly in a class of its own. From the reception team to the insurance…read morecoordinator and, of course, Dr. Ng, every part of the experience is top-tier. I was actually a patient here as a teen and returned 20 years later for Invisalign--and I'm so glad I did. From start to finish, the team was welcoming, professional, and wonderful to work with. My consultation was smooth, all of my options were clearly explained, and the payment options were flexible and stress-free. Throughout the entire process, the team took the time to explain each step in a way that was easy to understand and always made me feel comfortable and confident in my care. Dr. Ng is the man--always kind, patient, and thorough with explanations. 10 out of 10 service. You truly cannot go wrong with Hillside View Orthodontics. Highly, highly recommend.

I have been going to this facility for the past 16 years. I watched the transition into Hillside,…read moreand I truly believe that there is no better person who could have taken over this practice. Dr. Ikeda is so wonderful, professional, comforting, and personable. The assistants are all lovely, and some of them have been working there longer than I have been going. They have a rewards program that gives you points for every visit, and through that, I have gotten everything from gift cards to an electric toothbrush. I couldn't be happier with my results and with the care that I have received. I highly recommend giving Hillside at least a chance. If I could go back knowing everything that I do now, I would choose them every time.

Customer service is at the highest levels. They are easy to communicate with, never show any…read morenegative response to something you need, and perform excellent and speedy work.

After consulting with multiple orthodontists, I decided to go with Dr Majeroni because I wanted…read moresomeone who would listen to and address my aesthetic concerns as an adult patient. Overall, I'm really pleased with the care I've received and am happy with my teeth. Besides Dr Majeroni's skill as an orthodontist, this practice is notable for its incredible use of technology to provide a better patient experience. I can text Dr Majeroni and his staff at any time to ask questions or schedule an appointment, I get videos from Dr Majeroni answering any questions I have and explaining my treatment if I'm unable to make it into the office, and everything is just super considerate and convenient for the patient. Big difference from the typical medical practice where scheduling, billing, and follow up can be frustrating and slow. If you're an adult considering braces, I highly recommend consulting with Dr Majeroni.

Dr. Ogro is the best! Smart, straight-forward, friendly and does what is best for the patient…read more Other practices in the area want you to do 2 phases just to make more money. Don't go anywhere else!

I was very cautious about picking a provider for Invisalign. I've had a lot of concerns about IPR…read morefor Invisalign as I've seen plenty of horror stories about poorly done IPRs. Dr. Masuda was very patient and understanding of my fear and explained how she does it - she did great with IPRs on my teeth. She was also very responsive throughout the whole Invisalign treatment via email whenever I had any questions. Additionally, her staff has been very friendly and knowledgeable as well. Overall, it was a great experience as far as orthodontic treatments can get! I love my new smile!

great service, always on time and great appointment availability. Always felt comfortable in the…read moreoffice and with treatment plans