I was blown away on how rude and arrogant the staff is! Specifically, Annie, I feel bad for…read morewhoever actually dares to do business with this company it's kind of sad because there's not many property management companies to deal with up there, but do not settle on arrowhead property rentals. I recommend Corral investments out of West Covina. Minerva Corral is amazing. She wants to work. It doesn't kill her to have to do her job like arrowhead property rental. They get annoyed, having to actually address your property when situations arise with the tenant.

Zero customer service, slow and incompetent follow-up every step along the way. When I finally had…read moreenough, I asked for a refund of the fees we gave them to hire a photographer and to produce marketing materials for our property; they refused, which took a week to email me to let me know they won't refund my money. They did not produce any marketing materials or hire a photographer for our rental. They need to do more to earn our business, a lot more--how about responding to your client courteously and professionally when you charge 30% commission for each short-term rental plus cleaning fees. I would not recommend them to list or manage your rental property. By the way, I encourage you to read the other reviews; The company takes no responsibility when anything goes wrong in a property they manage--it is all someone else's fault, not theirs to blame or apparently to remediate. Diirty rentals, why, the previous renters caused that (no kidding)--never mind that they were supposed to clean it thoroughly after each rental and were paid by the previous renters to do so! How dare you complain--silly new renters--do you really expect a clean home for your measly $400 a night (which they take $120), plus 100% of the cleaning fees. Don't be silly! Rolf, I gave you the money to hire a photographer and market the property, which you did not deliver on both counts. The visits you made by you and your team were to assess the property and to set and recommend the rent we should charge--you don't get paid for those visits--I have never paid a real estate agent before they sold or found a home for me. You get paid when the house is rented or sold, remember, the 30% commission you charge on each short-term rental?

We had the pleasure of staying at the Cozy Cottage in Lake Arrowhead for the Thanksgiving weekend…read more2018, it felt like home! The owners Maryann & Chuck Go above and beyond and making it feel like home, with all the extras that come with it. The Jacuzzi and fire pit were awesome and everything in there was labeled with instructions and directions of everything we needed to know. Stocked with movies, games, chargers, Bluetooth speakers and much more. We look forward to going back - Thank you Maryann!

Best Italian subs, pizzas, pasta, breakfast on the mountain! The breads are baked there daily…read more Friendly staff. New owners but same chef and quality food. Pasta and Pizzas are on Italian dinner menu starting at 4pm

The list of pros and cons Pros-…read moreEntire house for family of 10-12 The balcony with a nice view The windows and patio doors seems new Four bedroom, two full bathroom, spacious kitchen and dining/living room Free WiFi and cable tv Quite neighborhood Cons- Parking, no street parking, a steep driveway that fits three cars but is very difficult to park. Streets are very narrow Stairs to the front door are on a loose gravel. Is very difficult carrying luggages and grocery Furnitures are very old Clutter with too many furnitures, broken television, pieces of broken beds, old pots and pans, left over foods, kids clothes, toys, cans of paints, etc. The upstairs are very narrow which makes it difficult to walk House is very filthy, mold, cobwebs, dust, chips and other food items under the sofa cushions, etc. The toiletries and paper towels are over the places which is placed in varies closets There is a creepy room upstairs that is not usable but found a old blanket and molded plate. This room gives a bad energy. In fact, whole house gives off a negative vibe. Poor lighting through out the house, majority of the lamps are missing light bulbs The windows are missing curtains so morning is very bright No AC but rooms have ceiling-fans and tower fans which helps to cool it down Overall, stay was extremely uncomfortable.

This is an awesome rental home with plenty of room for 2-3 families. There is a full kitchen with…read moreall needed utensils, pots/pans, coffee maker, fridge, microwave and stove for your stay. Just bring your own food to cook if you don't want to eat out all the time. There are 4 bedrooms and 2 bathrooms. Lots of room for kids to run around. The balcony has ample space for get togethers and BBQs in the summertime. BBQ grill is provided- just bring your own charcoal. The view is of the lake in the morning is amazing. This is a trip worth taking. We will definitely make this one of our repeat family vacation spots every year!

I attended a gathering at the Grass Valley Park/lake adjacent to the lodge and golf course. This is…read morea review of the park. The grassy areas were well kept. The bathrooms were clean , and yes they flush , not a portable potty. There is a small play area for kids and some benches with Barbecues. If you need the code for the gate the lodge will provide. If you are a local, contact the ALA . You can fish here, but there are signs everywhere saying do not eat what you catch and NO swimming. There are pretty foul life such as ducks and some geese , but the fish don't look so good . I saw at lease 5 dead catfish and 3 carp fish floating on the water. The water is very murky and dirty looking. It didn't smell though, and there was no trash in it. So the lake is look but don't touch status.

From the owner: Experience the Country Club lifestyle when staying at Grass Valley Lodge…read more Grass Valley Lodge has an exclusive arrangement with the prestigious and picturesque Lake Arrowhead Country Club (LACC). Guests have the unique ability to experience the San Bernardino Mountains' only private 18-hole championship golf course and tennis club. In addition, the LACC dining facilities may be reserved for après-golf / tennis and dinner. Grass Valley Lodge is a completely remodeled 3 bedroom / 2 bath classic lodge located on a quiet cul-de-sac street. Lake Arrowhead Country Club is a 1 minute drive. In a short three minute walk, visit Grass Valley Park adjacent to the Lake Arrowhead Country Club golf course. Grass Valley Park offers private lake fishing, grass areas for lounging, restrooms, kids' play area, picnic benches and BBQs. The lodge is an easy drive to shopping and restaurants in Lake Arrowhead Village and Blue Jay Village. At the lodge, play shuffleboard, lounge in the hammock nestled in the forest or relax on 3 decks viewing beautiful trees and mountains.

Great place been going there since I was 5 years old really sad it's now closing down.read more

No A/C makes it difficult to enjoy your own thoughts/reading/conversations because you have to have…read morethe windows open! Also the whole property needs to be upgraded! It's worn down and needs upkeep. The map they give to the pool is completely WRONG! The surroundings are beautiful and the temperatures in the evenings are nice, but it's hard to read or watch tv with all the noisy neighbors! And for some reason some units have garages and others don't! We did not get to have one but I don't know why. There seems to be quite a discrepancy between units. Also, only one car per unit is provided with a parking space and any other cars have to park quite a ways away! Because of Covid they had removed all games and books and movies. The unit looks pretty clean but the bathtub upstairs needs some elbow grease and a Mr. Clean eraser! It's dirty! TV channels are very limited and the screen in the living room is TINY!! After spending a week there I still feel they need a lot of upgrading- faucets, fixtures need replacing. The flow of water from the shower head was terrible!! Needs new shower heads and more pressure! The walkway down to the parking needed repairs and the railings needed some scrubbing! We couldn't use the fireplace which was a bummer. It did get quite cool a couple evenings we were there in August. It would have been nice. The kitchen is very tiny but seemed to have all that you would need. We ate out for dinner since two people really couldn't be in the kitchen at the same time! Overall it was an ok space, but with Lake Arrowhead being a private Lake, I'd go somewhere else. Like Big Bear.

We recently stayed at Pine Mountain for a family trip during the holidays. We absolutely loved it…read more The property is stunning and extremely well maintained. It's a great place to maximize with a group. Every room is equipped with what you need to make your stay memorable.

This place is amazing. My husband and I had our small intimate wedding here about a month ago. 25…read morepeople in attendance, the alter was absolutely breathtaking. Fresh cut log benches set in stadium seating facing the alter which was overlooking Lake Arrowhead. You felt like you were floating in the clouds. The main house is beautifully decorated inside and out with a gorgeous outdoor fireplace and large deck where we had our reception. We had our first dance in front of the lit fireplace outside. More than enough room to sleep multiple people or even families. The guest house is huge and more than accommodated our family members plus there are two "tree houses" and a tee-pee on the property as well! All of them have electricity and beds. On top of the place being gorgeous, everyone was so nice and always made sure we had everything we needed. Always on call if you have a question or need anything. It was just perfect. We stayed for 5 days but honestly wished we would have stayed longer. Highly recommend Pine Mountain for your next family vacation, wedding or just to get away from the hustle and bustle of the city below. Thank you from the bottom of my heart for making our wedding so very special. It is something I will treasure always.

Were it not for covid, this would be our 9th spring break at Bruin Woods. This will most likely be…read moreour last year now that my kids are older ( freshman in high school and freshman in college). But when they were younger this was the best vacation spot for me, as a parent. The kids are safe and having fun w their peers and super fun camp counselors, and the adults get to partake of the honor bar and wide array of activities. So, whether you want to do every activity available, or you want to spend the entire 4 days resting in your cabin, or somewhere in between, they've got you covered. The daily buffets will leave you (and your pants) feeling like you just came off a cruise ship. The entire staff is amazing. Be sure to tip well! They all deserve it. They have a drop slot at the front desk where you can leave a tip envelope at the end of your stay. I love coming back each year and seeing familiar faces. It's nice that the staff remembers us as well. They take the comment cards seriously, as they are always trying to improve their services. And they do their best to accommodate special requests as well! Just for giggles, I submitted a request for the honor bar via email. And I was very happily surprised when the item I requested was ready and waiting for me! I wish I had known about Bruin woods when I was at ucla. I would've jumped at the chance to be a camp counselor. If you have an affiliation w ucla and you have kids, I highly recommend booking a family holiday or summer week. You will not be disappointed. And you'll want to make this an annual tradition as well!

Have been here two years in a row now and will continue to come back. The staff is very…read moreaccommodating, the food is surprisingly delicious and convenient,and the campgrounds are clean and well-maintained. Thank you for a wonderful experience.

This was an amazing weekend stay! The outside was extremely inviting, but the four of us were blown…read moreaway by the amazing details in this darling getaway lodge! From spices and coffee and tea in the kitchen! To first aid and suntan lotion and Band-Aids in the bathrooms! And beautiful dinnerware and wine glasses, so plentiful! Every room was beautifully painted, artfully decorated, and ultimately comfortable! there were four TVs in the house, and comfy couches and chairs and pillows to enjoy! The house is so spacious, that each of us could do our own thing, And not run into the other three! That was possible, but that did not happen because we stuck together and enjoyed every room in the house, not to mention the deck outside the living room with chairs and barbecue, And the deck outside our master bedroom with chairs and table as well! The beds were just yummy and comfortable! The towels were big, fat & fluffy! I can't think of a thing that we needed! This house was decorated and supplied to perfection! In addition the Oktoberfest in the village was a blast, and the people were so great! There was such fantastic shopping, That I had to get matching plaid outfits for my three-year-old twin grandkids! We absolutely loved and enjoyed every moment at Honey Pine Lodge! And frosting on the cake? We did not have to climb 200 stairs to the front door! We pulled right up to the house! Easy peasy! It was a little dream getaway! I did not want to leave our pristine little lodge one bit! Total perfection!!!

From the owner: Honey Pine Lodge is a STR or short term rental. You have full access to the entire house. The…read morehouse is fully equipped and sleeps 8 people. We also allow 2 dogs upon acceptance. The house sits in a beautiful wooded area with parking for 4 on the car deck. Aside from a fully equipped kitchen the top back deck has a gas BBQ. Fireplace, games, tv's WiFi and so much more. We also have an EV Charger free for our guests.

This is a cute / quaint cabin up in Lake Arrowhead. Very comfy. Super well stocked with everything…read moreyou can think of. Just bring food, drink, and clothes. Oh, and a beach towel. Appliances and TVs are all new. High speed Wi-Fi. Great deck, fireplace, and a fire ring outside. You'll have lake rights to get to the water. We went to Gate 54 at Tavern Bay. Very nice. There are also 3 new Pickleball courts at a park 15 minutes away by car. Don't bother walking to the lake or village. All downhill to get there thus all uphill back. Now the downsides. Awful driveway. Super steep and you need a running start. We got stuck and needed AAA. There are 34 stairs up from the road to the entrance. Stairs are falling apart with nails sticking up, a couple of broken treads. Then another set of stairs to get to the second floor with narrow treads. Overall, still recommended if you don't mind all the stairs and you have a 4 wheel drive vehicle for the driveway. Those two items would preclude our return.

What a great place to stay. We got to enjoy the weekend with friends in the cozy lodge. The cozy…read morelodge is perfect for entertaining with full amenities it's like your home away from home thank you Mary Ann for sharing your beautiful lodge with us!!