Terrible experience with American Backflow. They've done our testing for several years, and last year our system "failed" the test. They said we needed a both valves were leaking/failing and charged us almost $800 to replace them. After the technician replaced them, he showed us that a small rock got stuck in one of the valves, and said that is why it failed the test. Common sense would say that you'd remove the rock and retest it, and if it passed be good to go, but they insisted that we pay the $800 for the two new valves since they had been installed. We completely felt taken advantage of. read more

I see they have very few reviews on Yelp so I thought I'd share my experience. I hired them to do the annual required backflow testing. My experience was great. First they charge much less than other companies (like $50 less). The inspector, Brian, arrived at my home 15 minutes early and when he entered was taking proper COVID precautions. He completed the test quickly, gave me a copy of the report and took my payment. A few days later the test was filed with the village as required. Communication with their sales rep via email was also quick and responsive. So in short, they performed the required testing, quickly and professionally and it was very easy communicating with them. I'd use them again for backflow testing. read more

I hired this company to do our annual backflow inspection for my place of business. I should have checked the reviews first, so shame on me. I received a water shut off notice from the Village. I contacted this company and was told that they did in fact do the inspection. They told me I had to pay the bill before they report the results to the Village. Shame on me again. The bill was paid only for me to find out they did not inspect my unit at all. There's an actual picture of a pipe that's not in my unit. I understand mistakes so I asked they to come out and correct the issue. They refused due to heavy call volume. Do not use this company. Your licensed plumber can get this done for you and get it right the first time. read more

Our backflow preventer failed the test that American Backflow took. it was leaking. 4 days later they sent me a quote for about $700 to repair it. The device was leaking and I wanted it repaired. They told me they would need to check with Barrington to see if an inspection would be required before installing a new backflow device. 10 days later and they never called back. I finally contacted Barrington myself and found out that no inspection was required. I called Backflow and they said they could do the repair in about 6 weeks! it was leaking! I asked if they could do it sooner. They said no, unless I pay emergency fees of an extra $300 per hour, or at least $600 for the two hour job! They we're going to charge me over $1,400. I finally said I'd call another plumber. They said fine, but we'll charge $105 to reinspect the device after you get it replaced! This company is awful. read more

Nice message American Backflow Prevention sent to me through the Yelp app. Just proves my post is true. read more

American Backflow Prevention - A message that American Backflow Prevention sent to me. Just proves what I posted was true. Not a good company. - Backflow Services Near Me - Wauconda, Illinois

I do not recommend at all!! Our church switched from our long term, reliable inspection companies to American Backflow with the promise that combining everything with American Backflow would provide better service, communication and prices. ALL of which didn't happen! In only a year every inspection included "add on" work orders that we suspect were optional and not necessary to pass inspection. THEN came the real problem. Their back office reps were inconsistent, negligent, horrible communicators and rude. It all started with a problem with our Silent Knight Fire Alarm system. They assessed and provided a proposal for $3500 panel replacement, when I questioned the charge Shawn admitted he quoted the wrong service for the wrong customer.  (If I hadn't contacted Shawn would it have been caught?  I don't think so) So it was immediately changed to a $877 power supply replacement, then the attempt to install a new power supply didn't work because they realized "original" Silent Knight parts were needed.   It's hard to understand any reputable company wouldn't know that.  The final straw was then being "schooled" by a back office gal Danielle on how I need to ensure there is better communication moving forward because Shawn wasn't keeping her in the loop.  Really? I explained that Shawn knew we obtained a second opinion which uncovered the problem as a wiring issue in the Parsonage (a living quarters part of the church and included in that fire alarm system).  We then brought in a third company (our original company) and they agreed it was a wiring signal coming from the Parsonage.  They then located a wire clip attached to a wood beam which must have expanded and compromised a group of wiring cords into the parsonage.  So World Security found it, fixed it and only charged us $165. With all of that still being said, it is clear American Backflow is not the company for us.   Now I just received an erroneous statement that we owe $150 from an invoice we never received. We have paid in full all invoices submitted for all work proposed. I am considering filing a complaint with BBB. read more

We called for service to move a sprinkler head. 2 days later we had a leak in a joint that American Backflow moved. They said it was not their fault and billed me for an other day to repair. The service man spent at least 6 hours draining the system to replace an elbow. Have had system drained since and it was under an our. I am now being sued for not agreeing or paying the bill. There are many reputable companies out there shop wisely. read more

Just had the most amazing experience with Ryan C and Brian B at American Backflow. Both of these men were so calm, understanding and reassuring in what was a very stressful situation. I highly recommend this company. Quick response, very thorough, beyond professional. read more

This company is a scam, very bad business practices. They use public information to trick companies into doing the yearly maintenance. The only reason they look knowledgeable is they are poaching information from other sources. read more

I was so tired of dealing with so many different contractors. I finally found ABFP and they were able to bundle all my services-Backflow, Sprinkler, Alarm, Fire Pump and Extinguishers and do them all on the same day! read more

This company is extremely shady! So beware. Yes they have cheap pricing, but you get what you pay for! Half the time they don't answer the phone when u call their office. They sub contract a lot of jobs they aren't even licensed to do. They'll quote you one price & you'll get an invoice for a lot higher price then you agreed upon. So watch out for them! read more

Have used this company for 2 years. Some services are farmed out and the techs don't show up or come late. The front office has quoted one price but invoices us at a much higher rate claiming the job took longer. After one visit the bypass valve was leaking after the tech had left. When they returned to fix they leak they cause they changed us $125 to fix the leak. We had them set up for out backflow service, sprinkler testing and fire alarm, but when they overcharged us by $90.00 on the fire alarm test we asked Stephanie to readjust the invoice, but she refused. read more

It's that time again for our yearly Backflow testing. Yay, I know clean water is important, but still just another thing you need to do as a homeowner. So I called American Backflow, at my neighbors recommendation and spoke with Sandy. She informed me of the cost, that it would take about 15 mins and also that AB would file the inspection report with the village. Perfect! Sandy was able to set up an appointment for the following week, when they would be in our area, with a time window of 8 to 2. (That's a large window, but whatever) As long as I can have it done before the deadline, (so my water isn't shut off) which would be a couple days after the test date. So the day comes. And I wait, and wait, and wait. Well I start to doubt myself with the day and time that I marked on the calendar, maybe I had the wrong day? So I call American Backflow and Sandy answers the phone. She sounds busy (like I'm bothering her) when she answers. I ask her to please verify that someone is coming out to preform our testing today or did I have the day wrong. Sandy assures me someone will be here before 3:30. Okay. Hmmm... Well I wait, and wait. And no one ever showed up. Great! How wonderful is that? So by this time (4:30) I try to call AB to say hey what gives, but they were closed. I never did get any type of explanation or call from American Backflow. Needless to say I now have two days to get this test done. I was a little panicked by the thought of my water being turned off by the village. So I called another company. They came right out tested our devices, filed the report with the village and charged me less money! I'm so happy American Backflow never showed up, because now I've found a great business that I will definitely call again next year. Oh and I will be sure to let all my neighbors know about the other company! They truly were awesome! read more