Dr. Whitney is the best...ever! She's so wonderful and actually listened. She truly cared about…read morewhat was ailing me, and was even proactive in her diagnosis. Tell me the last time you saw a doctor truly listen!?! She is a gem - protect her at all costs! I was in and out of the clinic in no time (35 minutes) including my strep test, and they even called my script in to Walgreens. The facility is very clean, and everyone from the front desk to the nurses, was so kind. Absolutely wonderful place if you find yourself having to run in for Urgent Care. Bonus points for having a television in the exam rooms, so one doesn't get bored. Great distraction! We were in BR to move a niece into LSU, but if we ever find ourselves in need of care and in Baton Rouge again, I would not hesitate to return - as well as recommend to anyone who needs urgent care.

I went in to get covid tested for work. The process is streamlined and setup so that minimum…read morecontact is made with other patients. You come in, sign in on the tablet, show ID & insurance, then wait in your car until you are called. I waited for more than an hour. It was long, but I expected it. And at least I got to wait in the comfort of my vehicle versus a cold waiting room. The technician that took my vitals and performed the test was very hospitable. The front desk staff greeted me and were nice as well. The only negative is the parking lot. Spots are few. However, I would visit this location again.

My son twisted his ankle in PE. We were able to be seen within 10-15 minutes of arriving and Dr…read more Wood did a great job explaining the X-ray results and treatment plan. I will definitely be going back.

Went there a few weeks ago for abdominal pain, told Doctor my symptoms and what I took. He doubted…read morewhat I took and it told me it was only gas. I go to the ER and was rushed into emergency surgery because my appendix was going to burst. If you want to pay $120 get argued, doubted, and told you have minor issues. Go here. These guys nearly killed me.

My wife and I have been patients at The Baton Rouge Clinic for over 20 years. The physicians…read moreespecially Dr. Paul Fitzmorris, are excellent: responsive, compassionate, and professional. The problem is the administration. After being advised to undergo an EGD on April 20, I was told to pay $228.01 upfront because my deductible wasn't met. I asked to wait until insurance processed the claim based on a prior billing error that took months to fix. I also noted my long history of paying upfront when required, including for a colonoscopy last year. This wasn't refusal; it was reasonable caution. I even offered my standard $50 copay in good faith. That was rejected. Instead, I was told I must pay at least 50% upfront or my procedure would be rescheduled. That is not flexibility, it's coercion, kind of taking advantage of a patient situation. Conditioning a medically recommended procedure on advance payment, especially for a long-standing, reliable patient, is unacceptable. This kind of rigid policy erodes trust and overshadows the excellent care provided by the physicians. A clinic with doctors of this caliber should not allow administrative practices to undermine patient confidence so severely. Syed Khalil

When the only "tool" you have is a nurse practitioner, don't expect quality medical treatment…read more The BR Clinic Urgent Care used to offer quality care quickly, but that changed after the pandemic. I have been there twice since the pandemic was over, and each time I was misdagnosed. Two years ago, I sought treatment there when my appendix was about to rupture (but I didn't know that at the time). The nurse practitioner in charge ordered an ultrasound, but only on the top half of my abdomen, so the technician missed what almost killed me. At the time, I thought this bad experience was a one-off. I returned to this facility last week when I was feeling poorly and my throat was closing up. I suspected strep, so the nurse practitioner did a test, which came back negative, so she sent me home with a 3 day course of steroids. Did not do a flu test or a COVID test while I was there. As soon as I took the last steroid, the symptoms returned with some extra ones, so now I am going to an actual medical doctor for treatment. I think the quality of care I received would have been better if this facility was staffed by a medical doctor, not someone who is essentially cosplaying as an MD. The Baton Rouge Clinic itself is outstanding, so I am shocked and disappointed that their urgent care facility is so bad. Why have such a facility if it continues to offer such subpar care that people need to seek more medical treatment? The BR Clinic Urgent Care facility tarnishes the reputation of the entire BR Clinic.

From the front desk, to the nurses, to the doctor, the care was excellent. Checkin was easy; the…read morewait time was short; the nurses were thorough and caring with my son; and the doctor/main provider was approachable and helpful. I appreciate the exceptional service and I highly recommend this urgent care.

Very disappointed. I think a nurse took my vitals and asked me what was going on. I didn't know if…read moreI saw a doctor/PA/Np until I got my discharge papers. He asked me no questions but diagnosed me and gave me 4 medications. Never asked my medical history, allergies, or if I had already been on any medications.

On 5/26/26, I returned to the clinic for the second time in 10 days for the same condition. I…read morethought it was unusual that they did not repeat the urinalysis . But, the PA said they would give me a stronger antibiotic. Two or three weeks, I received a bill from LabCorp for a urine culture. I went to the clinic to explain the situation and was directed to call their business office. Three days later, a "medical assistant" telephoned me to say she would look at my chart and get back with me. After 2 1/2 weeks without a return call, I emailed a person in management at this business office. Without a reply for two weeks, I telephoned again and left a message. Yesterday , the medical assistant telephoned me, apologizing for the delay, stating she would visit the clinic and look at my chart. Today, she telephoned me stating there was a note on my chart, indicating a urine specimen was taken and sent to the lab. I am in shock and disbelief that Coastal Urgent Care sent a specimen in my name that I DID NOT give them. Beware, if they did this to me, you could me next.

Tija front desk was welcoming and so sweet , Bree was excellent with the patient care and Ashley…read moretalk and explained everything i needed to know to understand i highly recommend this place damn good service !!!! keep up the good work ladies !!!!

Efficient. In and out quickly and prescription faxed to drugstore. Nice staff very professionalread more

The nurses here are great. They're attentive and really spend the time to address all your…read moreconcerns. However, the long haired front receptionist is rude and never wears a mask. Both times I've come, she greets me with, "Have you been here before. License and insurance!" But the next person that comes, she says, "Hi. Can I help you?" I was told by the nurse over the weekend to come back Monday for labs and tell the front this when I came, which I was explaining. She says, "I don't care what they want. License!" Why put these kinds of people as the face of your business? Absolutely nauseating to see her pick and choose who to be kind to.

Brought my son in for a sore throat and other URT symptoms and the front desk lady and the two…read morenurses were all awesome as f. my son even said it was the only time the strep test didn't make him want to puke. but the doctor who saw us... the "provider"... was pretty much the biggest walking cloud of negative energy ever and he couldn't even prevent his facial expressions from revealing himself as the basic d*ck he apparently is and probably also likes a lot. but whatevs. it's cool. he just sucked as a human but the nurses didn't so three stars. wait no I'm downgrading it to two stars... I forgot... there was a big dead nasty cockroach in the lighting fixture in the ceiling and that's just gross .

i went in for a visit when I had COVID bc my voice was gone and I was only supposed to pay $30…read morethrough insurance and they charged me $120. I still haven't received the rest of the money they owe me and it's been almost a year. the doctor was helpful & friendly but the people at the front desk are scoundrels!

I specifically came to this location because they offer IV Hydration treatments. I normally go to a…read morehydration place on Coursey but I've always been a little worried bc it's not a "medical office". I was excited when BR General announced they'd be offering treatments at Urgent Care locations earlier this year yet apprehensive about getting involved with a large hospital system. (Insurance, privacy, surprise bills, etc) Let me cut to the chase. DO NOT ENTER. My worries came to fruition today as I was hit with a surprise bill. I was given a $15 discount bc the hydration room would be occupied for 45 minutes before I could receive treatment. I agreed to stay in a regular room in exchange for the discount, which was a mistake. The exam table was incredibly uncomfortable & I should have negotiated 50% off. Like it would have mattered bc I still would have received a bill. Now to the medical side of things. If you're squeamish, move along. I've never had so much blood loss during an IV drip. I was covered in a medical pad "so my clothes wouldn't be ruined." Weird, but okay....Y'all, blood was EVERYWHERE. It went all over the floor & the cover & both nurses acted like this was normal. I can't make this up. The same thing happened after the IV was taken out. Blood & fluids all over the floor. In all my visits to VidaFlo, I've never had such an unsanitary, uncomfortable experience like I did at BR General Rapid Care. Screw being a medical office. It's not worth it & you still get hit with a bill later!

Went in for a rapid COVID test. Making an appointment online was easy. Walked in on time and…read morewaited less than 2 minutes to be brought back to a clean exam room. Nurse was polite and professional. Nasal swab was shallow (not the nasopharyngeal brain-deep sticks I was fearing!) and painless. While waiting, the nurse practitioner came in and gave a very thorough exam, even mentioning my prior history, indicating she had reviewed my medical record. She was knowledgeable, polite and professional. Waited a few more minutes for the test results, and then was on my way. I highly recommend this facility and their staff.

Has got to be the best clinic to go to in Baton Rouge! The people where nice and my Covid test…read moredidn't hurt at all and she did it the right way :) Fo sho coming back thanks guys

Warning: Screws and nails. Great place, but! There's…read moreconstruction screws/nails. I picked up 4 "near the site" in the back- for overflow parking today and one two days ago, and saw one leaving the round-about. It's not Ochsner, but it is the construction company you have to pass to get to your appt. Someone do something plz.

I have had a complete hysterectomy and a colonoscopy at The Grove and each experience was seamless…read moreand pleasant. The facilities are nice and the staff from pre-op, check-in through check-out are exceptional and truly care! Every single person you come in contact with! There is a calming energy from the time you are greeted throughout the entire procedure. A call from The Grove this morning checking on me from my procedure prompted me to write this review. My first choice would be The Grove every time! I hope this helps others in choosing a facility to have their medical procedures. I never knew about The Grove but so glad I chose them randomly.