Sugar Beach Hotel was the perfect spot for our stay in Traverse City. Located directly on the East…read moreBay, the views are amazing and you are steps from the shoreline. Located about 10 mins from downtown on Munson. The pool and jacuzzi was spacious, and just the right temperature. There was an impressive arcade area for the kids, and a mini gym. We were here in the off season, so it was chill, but I definitely see this place being fun for the entire family in the peak season. We had an amazing balcony room. Everything was clean & the staff was friendly. We will definitely stay again!

Check-in was quick and personnel were friendly. Room was sufficient, but does need some updating…read more Bed was very comfortable and it was nice to have a refrigerator and microwave. We did like the two sinks and the Starbucks coffee. Breakfast was delivered to our door and was very nice.

They seem more interested in making money. The picture of our cabin did not match what we were…read moregiven. They're shabby chic and they're shabby and we got shabby. Also, it was infested with these giant black. Nat fly type things. Hundreds of them. Huge, thick cobwebs all over the place. The shower curtain had black mold or dirt on it. Nobody went into the walk-through to check on the place before renting it out. It was disgusting.

This should be directed towards Vacasa, absolutely worst customer service ever we paid an…read moreextraordinary amount of money to rent a house over the Labor Day weekend and had several small but significant issues which were never once responded to our needs or try to help. Never again steer clear of these losers .Green Glen house in Empire was the rental through Vacasa aka Leelanau Vacation Rentals

I stayed at the Farmhouse and it was truly a wonderful and refreshing experience. The house is…read morebeautiful and captures the cozy, clean, farmhouse dream. I loved playing out on the water, taking the kayaks out, being able to play with our new puppy in the yard and having fuse ball inside to play was a very nice bonus also! Loved the diner whole weekend I stayed there and just wish I could have stayed forever!

The folks who rent these homes for vacations are as beautiful and friendly as the homes are. The…read morehomes are some of the best lodges and homes i have ever seen. Big enough to accommodate your whole family including your family dog. They have some great houses right near lakes with pontoon boats and other water activities. Game rooms pool tables. what a blast well worth it being near Traverse city and bear dunes.5 stars amazing!! went there for my honeymoon.

Booked 539 Bay * Walk-Out Garden Residence | Bay Views 104E for a weekend in August in Traverse…read moreCity. Good location. Unfortunately, there were ants all over one bedroom and bathroom and kitchen areas. When we contacted management, they apologized for the inconvenience, and said they would find a solution. They contacted their maintenance team and were getting it scheduled. No updates and no solution. No maintenance came. We'd also had an emergency communication elevator alert beeping outside our door. We reported as well as others in the building had. They noted to us that they addressed with maintenance. No one came to fix it. There was also a rubber strip missing from the bottom of the shower door, which led to water pouring onto the bathroom floor. There were light bulbs out. There was trash not cleaned up on the floor around the bed. On the last day, prior to check out time and prior to my checking out on the portal, the cleaning service arrived to clean. Disappointing.

We booked a home in Grand Haven in March. About 30 days before our trip, they called and asked us…read moreto move our dates a week later. They said the owners wanted to use the property for their daughter. I explained that we are flying from Arizona to Michigan for this vacation so we have airfare, time off work, time off school etc for 7 people. A few days later I received a very generic email stating the property we booked was no longer available. They suggested another property (same town but very different walkability, different bathroom count, different setup). Had I cancelled this late in the game I would have been responsible for 50% payment (mind you I had already paid in full). There was zero concession offered, zero apology, zero kindness. To add insult to the situation, I still receive automated texts regarding my upcoming arrival. So I had to scramble to find another place (with less than 30 days) and pay that in full while awaiting a refund on my first booking. Epic failure in customer service.

Our experience at the Delamar Traverse City was exceptional. This was a quick, but special trip to…read morecelebrate my Wife's 50th birthday. The staff was super friendly and accommodating from the moment we walked in the door, while the lobby and sprawling yet open hallway compelled us to peruse the guest options (i.e. heated indoor and outdoor pools, hot tub, onsite highly rated restaurant, comfortable indoor and outdoor gathering areas, outdoor bar, great coffee stand, etc.). We were surprised by an upgraded room - corner suite due to our special celebration. The room was amazing - spacious, comfortable and with a great lake view, a full and half bath. The workout room is small and leaves a bit to be desired if you are used to a gym, but does the trick for a one-off cardio or strength training. I would highly recommend the Delamar for a romantic getaway, a great place to stay for a wine tour on the Old Mission Point, a family trip, a work trip and more. This is a first rate place that is worth the slightly higher price vs. nearly competitive hotels. Thank you Delamar Staff for an amazing experience!

Great service, great views. Patio bar was our favorite! The singers they hire are amazing!read more

My wife and I stayed here for our anniversary for a few days off season (mid March). It was really…read morean excellent little getaway with many pros and only a few cons This resort specializes in golf...golf...GOLF (haha) during the summer, but that doesn't mean it doesn't have much to offer in the winter. There is an AMAZING spa (excellent sauna, hot tub, indoor pool, great massages), basketball and tennis courts, arcade, axe throwing, mini bowling, and indoor golf simulators. And if you prefer to just not leave the room, very comfy beds with couch seating at almost 400 sq feet per the most basic room (next time we stay here we will probably stay on the tower side of the resort where the rooms are even a little nicer). What we also loved here was the food. Aerie restaurant might be our new favorite restaurant in Michigan (close toss up with The Chophouse in Grand Rapids). See a separate review of mine for more particulars. There is also amazing room service, Niiji restaurant downstairs next to the lobby (great breakfast menu), and Jacks where you can get a good pizza or cheesy bread with awesome drinks. As for the cons, there are two: 1. A little pricey, and will only increase as we get more "in season." For the extra cost of an airplane ride, we could get a suite in downtown Vegas at the Golden Nugget, Plaza, or a luxury mini suite on Michigan Avenue in Chicago for the same price per night here of a standard room. That doesn't necessarily mean the price is not worth it here. Just be prepared is all. 2. Kids. Ugh. During the week there were not many people staying here, but as the weekend crept up more families arrived. Of course all it takes is one mommy and daddy to get drunk at Jacks downstairs while letting 3 ten year old buffoons run up and down the hall six floors up knocking on doors and running away to peeve folks like my wife and I to really put a damper on things (I don't mind admitting I don't like kids-lol. I have my own children and grandchildren-that's enough for me). The point is... do not confuse this with an adults only sanctuary. That is not what this place is. Just be prepared. Overall the score here is more like a 4.5 vs a true 5, but I'm rounding up as my wife and I were able to create some precious memories. That is bigger and better than any high price or annoying kids. Job very well done by the GTR&S. Looking forward to coming back here next year perhaps for a golf outing. :)

Great hotel in Traverse City. So many amenities and really nice rooms and fantastic staff…read morethroughout the hotel. Some of the amenities include pools, workout rooms, wedding planning, a little shopping area in the mall where you can buy candy or clothes, some hiring shops as well. They also have a free shuttle over to the casino, you can also rent ATVs or electric bikes, or other outdoor activity vehicles. The room was nice and open with a couch with a pullout sofa and a large bed a refrigerator, a coffee maker. Everything you could need a really nice desk. The furniture, including the bed was very comfortable. The hotel was very clean halls had lots of space so people could pass at the same time without running into each other, lots of seating areas, both on the floors of the hotel, and in the lobby area. In addition, there are a number of conference room, rooms or ballrooms for you to utilize if you wanted to have an event here. They also have an ax, throwing area, escape room, and a bowling area. This is a place you can really have a great experience. It is about 15 to 20 minutes out of Traverse City so you don't have all the traffic and congestion and you can do a lot right here at the hotel or by utilizing their shuttle. A really great property with great people at a very reasonable price for as nice as it is. Just blocks off the beach.

We chose to stay at Bayshore resort because it is right on the water which was really nice, and we…read morebooked a room with a jacuzzi and balcony which looked nice online. The jacuzzi in the room was definitely a highlight and made the stay feel relaxing. That being said, the balcony was pretty disappointing. We were on the first floor and it was really small with plastic chairs and no sunlight, so we didn't end up using it at all. It felt a bit misleading compared to how it looked on the website but we didn't care too much.. We did enjoy the pool and hot tub, and overall the place has more of an older, vintage feel. The staff were really nice and anytime we requested something it was handled quickly and everything went smoothly. I would consider staying again, but I would maybe skip the balcony next time.

This hotel was perfect. Easy access to private beach, right out front, great pool & nice breakfast…read morebuffet with friendly staff.

Stayed two days at the ParkShore Resort. My sister and I had…read morea fantastic stay. The resort staff were five star. Very helpful and accommodating. Room very clean. We had a balcony overlooking the bay. Was picture perfect. The restaurant inside the hotel, had some amazing staff. Our waiter, Chris, was professional, efficient and so pleasant. Chef Jeremy should get a raise. The food was undeniably a five star quality. The first night we ate escargot, lobster bisque, and French onion soup. Our second night we had the Aji tuna dinner, fried artichokes and prime rib sliders with a homemade horseradish sauce/aujou . My sister lived in California for over 30 years. She said it was the best Aji tuna she ever had. That speaks volumes. We will be back next year!

The room. This place is a resort with stained drapes and mold in the shower. Not a little mold but…read morea lot of mold. Disappointing. Check in was also not friendly.

Very clean. Just a motel so nothing fancy. Microwave didn't work and the bed wasn't very…read morecomfortable. Living area was small but the loveseat was comfortable. Bathroom was small but just enough however, it needed painting.

Stayed 2 nights, was good spacing. No hot tub as shown online, water damage on the ceiling in 1…read morebedroom. Random tape on the walls and on the bathroom door assuming covering holes or damage. There was fruit flys on the first night when we had no food in the room or open drinks. The locks are also very hard and the keys don't always work. Everyone's feet were black from walking on the hardwood floor and the carpeted upstairs. The wall had a greasy residue on it upstairs as well.

Renters BEWARE!!!! I would not recommend renting the Aspen cabin from Jeff with Crystal Adventures!…read moreWe had a horrible experience at this cabin. Upon arrival, we discovered a lady bug/beetle infestation. The dishes in the kitchen cabinets were dirty and also had beetles on them. The kitchen is also not a full kitchen as advertised. of the two bedrooms, one of them does not have heat, and the other one has a hidden baseboard heater which you are not made aware of. This resulted in us sleeping without heat before the first night. The bathrooms are absolutely filthy. Only 2 of us (out of 6 people) showered the entire weekend as the showers were very unclean. We had dog hair in the sheets of our bed. We realize mistakes can happen with cleaners so tried to work with the property owner, Jeff in hopes of working something out and issuing a partial refund for everything we encountered last weekend. He was very unprofessional and left us no choice but to contact AirBNB for help. After seeing our photos and videos, they agreed that we deserved a partial refund. I just wanted to help inform others to avoid renting from Crystal Adventures at all costs! It was a very unfortunate situation for our family.

The staff at Crystal Adventures were very friendly and helpful. They helped us get our canoes and…read morekayaks into the river and explained what to expect (portages/timing etc.). The river was just beautiful and less busy than others in the area. In hindsight I wish we had each gotten our own kayaks instead of doubling up in canoes as the river is tricky to navigate in the larger sized vessel at times. I'll definitely come back to Crystal Adventures.