Chris repaired our dishwasher today. He was able to come the day after I called, showed up on…read moretime, professionally dressed and was a pro in every other way. He diagnosed the problem quickly, had the part with him and made the repair quickly. I was very impressed with him and this business.

Top notch place! My washing machine stopped working and I didn't know if it was time to throw in…read morethe towel and replace it. But after reading a review, here on Yelp, I gave my washing machine a chance. Chris came out the very next day and was extremely qualified and knowledgeable about my particular machine brand. Of course my washing machine worked perfectly. The experience was impressive even though my machine was behaving and working properly - I was assured that if it did start with the problem again, I wouldn't have to pay for another service call. I would absolutely use this company again. It's lovely to get a good service call from folks who are kind, friendly and helpful.

Timely, offered expertise and great advice. Very competent. Very professional. Excellent value.read more

Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

Furniture stores can be very hit or miss and I'm so surprised that I had a good experience here --…read moreespecially based off the reviews! The place can definitely be upgraded and look a lot better inside. It truly feels like a whole in the whole of furniture places. However, I ordered some items online (two night stands) for pickup but also took some time to look around the store at their offerings. They have a lot of good things that are priced well! I drive a sedan, so I knew that my car may not be able to fit both night stands but they let me see the boxes they were in and we were able to fit one in! Luckily, I live close by so I just drove back for the other (I didn't want to pay the $99 delivery fee clearly lol). I assembled the night stands together the same day and one of them was faulty (the leg didn't line up with the pre drilled holes). Based on their website, their return policy is not friendly but I tried my hand and called them and told them the problem. They were happy to replace it rather than me filing a warranty claim -- which I thought was super nice and saved me from a future headache. I would say that when I went to go replace it, I had to wait a very long time but they seemed short staffed and rather busy at the time.

Brandon was so helpful! We got a washer/dryer set, and a fridge for amazing prices! Brandon was…read moreswift at pulling our items from the back and delivery in one day. Let's see how that goes! He made sure we had the attachments and hookups needed and gave us a discount ... his skills and optimism were appreciated. This job can be demanding , but he looks like he loves helping customers find what they need! We were very pleased and next we will be replacing our stove and we know where to go!! The delivery came the next day but there was an issue with the washing machine so they took care of it and sent a replacement the following day! The furniture isn't the best quality, but the appliances are name brand!

Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.

I live in Richmond, VA and bought a generator just before the big snow/ice storm hit because I was…read moreafraid I would lose power. Thankfully, I did not, but when I went to return the generator, I found out that there's a 7 day return policy for them. Today is day 9 and the first day I could get out to do the return. I called the store and the corporate office and got the same story..."so sorry, I know there was an ice storm and you were unable to get out, but the terms are the terms." I get that there are terms, but there are also extenuating circumstances and I'm now out $900 that I can't afford.

I have been here before, but today was an all-time low and frustration. I really needed to find…read moresomeone to help me with some electrical service outlets, and I literally walked around for seven minutes, and so many isles of the store, trying to find one associate and cannot find anyone.. Off to Lowe's I go.

I had an appointment and visited the Ferguson showroom. The rep said she would send me details on…read moreappliances I liked for kitchen remodel by the next day. A week passed with no word. I emailed her. She said she was busy but would get info to me and help with my decision. Another week passed. I'm trying to finalize a complete kitchen remodel. I purchased $15,000 of items at the competitor. I'm not shopping at a store that apparently doesn't need or want my money.

Only if you have an appointment. We were not offered and customer service when we stopped by.read more

Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

Mr. Appliance encourages online scheduling which I did on Sunday, March 29, 2026. The website…read moreoffered Monday afternoon, March 30, as the first available date. I chose Monday afternoon, March 30, and the website sent an e-mail confirming the date, between 12 noon and 4 pm. On Monday, at 1:45 pm, I called the telephone number provided to ask when the technician would arrive. The local Mr. Appliance person said that my appointment is scheduled for Tuesday instead of Monday. I protested to no avail. The excuse is the Richmond office is closed on Sunday. Thus, the Mr. Appliance website CANNOT BE TRUSTED to make an honest appointment. I will report, again, after the technician visits, tomorrow, Tuesday, March 31.

Found parts for appliances, my refrigerator reasonably priced and most importantly available now.read more

I was recently doing work for my aunt. After fixing her doorbell, she informed me her drain hose on…read moreher washer was leaking. I removed it and found a split in the hose. After leaving a plumbing supply with no luck, being told I have an unusal one, I "found" Cashwell's in my search and rushed up there as it was late afternoon. As soon as I walked in they saw what I needed and had it in stock. They saved the day for my aunt and got be back home quickly! Cashwell is my new go to place for parts!