I went for the free tire check- he checked all my tires even the spare- gave me info on tread wear,…read moreexplained all the available services, gave me a price range in new tires and sent an email of his report

Great customer service, very friendly and knowledgeable. Helped with pricing for a few vehicle…read moretire specs and offered suggestions. I came in to fix a flat tire and they repaired and replaced my spare quickly and with no questions or hesitation. I will be buying tires from them when needed moving forward.

came in on Sunday for the first time with no appointment to have tires I provided mounted and…read morebalanced on a set of rims. I instructed that I wanted the camber wear flipped so it would've facing the outside. The two gentleman working had me in and out in no time. Great price , great service

No follow up left messages and dropped in at the location. Looking for tires and rims.read more

Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

I have been a customer here for two years. We have 4 vehicles in our family. They have always…read moretreated me fairly on price and service. Sometimes they are busy but they have always gotten my work done in a timely manner. The service can't be beat. I feel the workers here are top notch and care about the service and parts they provide.

Had brake pads and rotors installed in Florida last month, and on the drive back to Ohio this week…read morewe noticed the brakes were not operating properly. Took it to NTB in Mentor, and Jim and Joe took care of me, did the repairs under warranty.......and fast. Great experience.

Amazing Service, Great Value…read more Replaced 4 tires. Great price, amazing service. no ambiance, now waiting room, just a bunch of nice guys.

Awesome place, great selection, great service - highly recommend! We buy all of our tires here.read more

No one ever plans for a flat tire... and after seeing the mixed reviews for this spot, I was…read morenervous. But it was the only local spot open on Sundays. I could not be more grateful for this team! I called in the evening before (it was close to their closing time) and was told to bring in my car first thing in the morning. Bob + team were so friendly, speedy and knowledgeable. I was able to get in and out with just a tire patch in under an hour. The patch only costed me a little over $30 and Bob gave me a quote also for new tires come this winter if I want. I will be recommending this spot to all my local friends! Thanks again.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

David has been incredibly helpful in repairing a friend's car at a reasonable price and with…read morecomplete transparency. I highly recommend patronizing this repair shop if you want honesty and good service. I understand that car repairs are expensive but when you have someone you can trust it is totally worth it.

New owners Dovid & Carrie are Great. Fast, Expert Repairs at affordable prices you can afford! This…read morewhy they are eXpert auto Repair!/

They replaced an axel for us and did it very quickly because of our schedule and not having an…read moreextra car. A coupe of months later another part failed and they got us in right away. Probably shouldn't say this but he ate the other part and labor because of the inconvenience. I have never seen any shop do that. Nice guys old style shop reasonably priced.

Efficient and professional. I booked my appointment online, when I arrived they started the work…read moreimmediately and completed my oil change in under 30 min.

Tommy did a great job and got me tires when others could not and was able to get me right in! He…read morealso gave me some recommendations to fix an air leak that was making a loud noise when my car was excelerating which saved me hundreds of dollars! He is very trust worthy which is difficult to find in this industry!

Horrible customer service!! They NEVER answer phone or call back! They need more help! I left a…read morefew messages to schedule an appointment to purchase new tires...and have not ever heard back! Use to be GREAT place when different employees worked there with more help...I purchased my last set of tires there and they were GREAT! Then new help was hired, and I can never get someone to call me back to get appointment to rotate the tires I bought! I had to go elsewhere for that! I now need new tires and was hoping they hired more people or different people so I could go back to them with such great prices! Nope...no call back still after several messages! I will have to go elsewhere and pay more for better customer service! I wish the owners would know this...so they don't loose sales!! How can they stay in business? Maybe they just don't call females back? It's very annoying whatever the case is! VERY VERY disappointed!