I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

Very disappointed with my experience at Nordstrom Rack…read more I purchased a shirt for my daughter just two days ago, and when she tried it on at home, it didn't fit and was also extremely see-through. I went back to the store hoping to either return it or at least exchange it for something that would work. The cashier was actually very nice and tried to be helpful. She asked her manager about the return, but unfortunately, the manager was very blunt and came across as rude when explaining that because it was Labor Day weekend, they were not accepting returns for red tags. I understand that stores have policies, but not allowing a return or even an exchange on an item purchased just two days earlier because of a holiday-weekend policy doesn't make much sense to me. I would have appreciated a little more understanding and better customer service from management. I have always associated the Nordstrom name with good customer service, so this experience was especially disappointing. Unfortunately, I won't be returning to this Nordstrom Rack.

I bought a pair of boots for my daughter for Christmas at the end of November. Anyways Christmas…read morecomes and my daughter boots are too big . I went back for a even exchange and the ass hole WOULDNT change them . Talking about you only have ten days to do a return . He wouldn't understand it was a gift and I only wanted a even exchange for a smaller size ! I lost my money and I will never go there again HORRIBLE CUSTOMER SERVICE ! I'm telling you don't waste your time there and if u do make sure it fits ! Fuck that store with its policies!

I absolutely LOVE this place... I just went in one day to check it out because i happen to see it…read moreevery time i went to pay my phone bill or to the sallys next door and now im hooked its my favorite place to go get clothes i go almost every week they always have new stuff and carry the best style of clothing etc... So happy i found this place, the owners and women that work there are super friendly and helpful also. You cant go wrong with this place!

Good location with plenty of stock. Even during the week. The line is short during the weekdays,…read morebut realize as the weekends or towards the end of the week expect long line. Let's have as quick and check out was nice and fast. Ross at Ross

I like coming to Ross and browse. Reasonable prices and stylish items. Sometimes it is a hit and…read moremiss when you find a clearance deal. You do need to find time to look around racks. There can be a line to checkout at times, but overall ok.

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

I have been shopping here since it was only shoes and I was in college thinking I needed all the…read morebeautiful Italian shoes! Now it is a cool California woman's dream. The owner is lovely and so helpful and last week helped me in a pinch. I am recent postpartum and not super comfortable in my skin and she took the time to help me choose pieces that made me feel comfortable now but will be able to wear going forward. They have the new and classic pieces as well as trendy so there is a wonderful balance!

the store manager at the Concord Windsor is rude and has a terrible attitude. I've been to other…read moreWindsor locations and never had an issue, so clearly the problem is her. How do you expect customers to come back when your manager has that kind of attitude? I'd rather take my money to a different Windsor location than deal with that again. That kind of behavior is exactly how you lose customers and sales, and unfortunately that falls on her. If you're a manager, customer service and professionalism should be the bare minimum. Talking to people with attitude and disrespect is unacceptable. If you're miserable in your job, don't take it out on customers. The other employees were kind and helpful, but the manager seriously needs customer service retraining.

i came with my sister to pick her xmas fit, and it was a success. i had never been in here,…read morealthough i regularly go to this mall, but it was a great first for me. there are fitting rooms accessible, and staff on the floor for assistance

I recently visited the Walnut Creek location while shopping for several special occasions,…read moreincluding my birthday, my son's birthday, and his graduation. I had a great experience overall! I never felt rushed, had plenty of options to choose from, and found everything I was looking for, plus a few things I didn't know I needed. My only disappointment was at checkout. After purchasing nearly $1,000 worth of clothing, my items were placed into the bag without much care. In the past, my Aritzia purchases have been carefully folded and wrapped in tissue paper, which always made the experience feel more special. I wish that same attention to detail had been given this time. Overall, I really enjoyed my visit and would happily return. A little more care with packaging would have been the perfect ending to an otherwise great shopping experience.

I came into the store to try on clothes and return two tops I had ordered online. Unfortunately, I…read morewas not greeted upon entering, and despite the store being relatively empty with fewer than ten customers inside, most of the sales associates were standing around chatting instead of assisting customers. No one offered me a fitting room or asked if I needed help while shopping, which made the experience feel unwelcoming. When I went to return the tops I ordered online, I was incorrectly told that my items did not qualify for a refund because the return window had supposedly passed, even though I had received the order that same day. The cashier repeatedly insisted I was ineligible for a refund until she eventually realized it was a mistake, yet no apology was offered for the confusion or inconvenience. For a company that prides itself on a semi-luxury customer service, the experience felt dismissive and disappointing. As a person of color, the interaction left me feeling especially overlooked and undervalued as a customer. Not worth the price and headache!

I love this place! The clothes are so soft feel like you are wearing pajamas to work. They are very…read morecomfortable rather you looking for clothes to wear and relax or just clothes for a night out. This is the place to shop. Reasonable prices and great staff. You won't be disappointed try them out !

I have several pieces from their warehouse sales and bought a beautiful white blouse at their…read moreoutlet store. I can never catch them open but they are worth checking back for-truly amazing clothes at amazing prices.

Really cool space. Lots of items to look through and most things were decently priced.read more

I visited this store for the first time yesterday. I arrived a few minutes early, so I waited near…read morethe door. At 11:00 AM, an employee walked up and opened the doors--no greeting, no eye contact, nothing! I didn't expect the store to be so large, so I was initially excited. Right away, loud music--seemingly coming from two different sources and playing two different songs--blared through the space. I headed to the men's section to find disorganized racks of shirts. After going through them one by one, I found a couple that I liked. I checked the price and BAM! They were extremely overpriced. I get that the store needs to make a profit, but it is a secondhand store; I'm not paying retail prices for used clothing. I continued to browse and found a couple of T-shirts for $1.99 each. I took them to the register and was ignored by the person behind the counter. There was nobody else in line, just me, yet I had to approach him just to get his attention. Once he decided to help me, there was no verbal interaction and no eye contact. He grabbed the two shirts from me, rang them up, and handed me the credit card receipt to sign. He then proceeded to ball the shirts up like dirty laundry and handed them back to me. I'm not sure how that store can stay in business with such an underwhelming staff. If you hate your job that much, move on. Needless to say, I won't be returning, and I definitely do not recommend it.

I was in Downtown Pleasant Hill and decided to duck into this Ross store I spotted to see if I…read morecould find some good deals!! The thing I like about Ross stores is, you don't have to be in them very long to find what you're looking for, at least for me, looking in the Men's section. The men's section is arranged by sizes, so you just go to your size and go through it. Also, it's much smaller than the women's section. Found what I was hoping to find, tried it on, and then I was outta there. But, even though it says your size, I would try everything on anyways, just to be safe. Works for me!!

I have shopped this store several times bc I like to see what they have in the home goods section…read more I feel the store is well stocked and I can find a good deal. Where they need much improvement is the customer service! Yelling at the customer Next! is just plain rude! I thought when I encountered this bad service it was just one employee. No, most of them treat the customers rudely! I shop here only if I cannot find something at the competition ie TJMAXX. Please do better if you value your jobs!

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

Embarrassing and unacceptable experience…read more I had a very disappointing experience at Zara on February 6th around 1:05 PM. My husband purchased a men's jacket for $140.93. He shops at Zara often, so this was a normal visit. After paying, we were given our bag and left the store--but the alarm went off. We immediately stopped and cooperated. Instead of handling it professionally, a staff member approached us in a very rude and accusatory way. We went back to the register, where the cashier confirmed we had paid and printed our receipt. Even after that, the same employee continued to raise her voice, called security, and there was even a police officer present. It was extremely embarrassing. People were staring, and we were treated like we had stolen something--even with proof of purchase. It honestly felt like we were being profiled, which made the situation even worse. To top it off, my husband was told he was banned from the store, despite being a loyal customer. I've worked in retail for over 15 years, and this is not how situations like this should be handled. There's a respectful and professional way to approach customers, and this was not it. We still have our receipt, and management should review the cameras from that time. Very disappointing experience. An apology would go a long way.