Great people. Wouldn't go anywhere else! Super friendly. Always support local businesses!read more

I needed a new pair of glasses and my usual optometrist doesn't take my new insurance so I decided…read moreto try this place since it was conveniently located in downtown Lees summit. PLEASE, I BEG YOU NEVER TRUST THESE PEOPLE WITH YOUR EYES!!! When I put my new glasses on, I feel like I am in a fun house because everything is going in and out. I spent over $300 after insurance paid for this worthless pair of glasses. Now I have to go through the holidays blind until my benefits reset and I can do this all over again with someone else

Dr. "Rob" always takes the time to listen and explain exactly what is going on. That can be rare in…read morethe medical profession.

Great service. Very knowledgeable. Dr Roadman is great! I definitely will send my friends and…read morefamily there

Literally EVERYONE here is the best! So welcoming and they actually take the time to help with…read moreanything you may need. I always feel like my doctor listens to me and comes up with solutions to help me out. I cannot recommend them enough!

I loved everything about this place…read more The staff was warm and welcoming. When I entered the building and let them know I was the first time visitor, and a new patient. The tech who ran me through the initial test, was very professional, and very kind. She was a dynamo full of energy. Dr. Ron was great! He took his time with me and explained everything I needed to know. I am very pleased with the quality of care here, and the people were amazing!!

I recently had broken blood vessel exam with Dr. Singh. I felt like an object on a assembly line…read more He rushed into the exam room, examined the eye, he then headed out the door. I called out and ask what he found, I received a very dismissive reply "It will heal itself". I have seen Dr. Robb at Discover for years and have always been pleased.

The customer service at this location is remarkable!!! I simply needed to pick up my daughter…read moreglasses but the store closed at 5:30. I arrived there around 5:40. I'm not sure how to spell her name but Katelyn went above and beyond the standard by allowing me to come in after hours, review my order along with professionally packaging my order. She never reacted in a negative way, had the upmost respect, and deserves a pay raise for providing excellent customer service.

From the owner: At our Lee's Summit, MO, office, our eye doctors provide comprehensive eye exams, glasses and…read morecontact lenses, and eye disease management. Our optometrists, Susan Lake, O.D., Katelyn Hardy, O.D., and David Orson, O.D., offer "affordable luxury": our high-quality comprehensive eye exams, pediatric eye exams, precise vision prescriptions, and an exceptional selection of eyeglasses all come at accessible prices.

Dr.Pachy is great! She is very professional, knowledgeable, thorough, and really hears what you are…read moresaying. She has helped me find some great options that work best for me. Ruth was great! She made me feel comfortable to take my time when looking at different frames and she helped to tell me not only which ones she liked from the ones I had selected, but why they worked on my face and for my needs as well. The waiting area is very nice, even though I rarely spend more than a few minutes waiting, it is very pleasant. I look forward to my annual eye appointment every year because I feel like they help me (checking the prescription on my old glasses to see if they still work for me, for example) and hear me out and I leave seeing better with a fun new pair of glasses. It's an annual treat!

I can no longer recommend this practice to anyone. The ophthalmologists are very friendly and…read morereally good, but over the last year I have experienced what I consider to be questionable business practices. I was a patient for over 12 years, but I am probably not going to be anymore. Let me disclose somethings that they do NOT disclose until you are already done: 1. If you bring in an outside pair of glasses, because you don't like what they have in stock - they will charge you at least $20 - even if they are filling the script and you are their patient. You brought in a pair of glasses that was not purchased through their store. 2. If you get cataract surgery, and you later need a pair of readers, they sold my father an (81 year old man) readers that cost over $700 which could have been purchased OTC for less than $50. 3. Also, if you wear contacts - they will charge you $85 - not covered by most insurance. Doesn't matter that your prescription hasn't changed, they just want the additional $85 - as "there are materials involved," so I was told. I don't recall anything different from any other eye exam. It ended with, "we have to renew your prescription." So there it is - $85 to renew prescriptions.

Good customer service in the healthcare space is so important - This place doesn't have it…read more Beware to any who don't remember to hunt down and read the fine print on your insurance. This place doesn't care to inform you if your insurance doesn't cover a service even though the insurance portal looked like it did - which I deem to be something a decent human would do. Bad excuse for customer service.

The Dr was ready on time, very informative and thorough. My insurance benefits were explained in…read moredetail so I knew exactly what was covered. They also adjusted my current glasses and sunglasses for free. I picked out maybe 6 frames and was given good advise on my face/coloring/style. It was a fun appointment and I would definitely recommend going here. There are so many options to choose from.

Scheduling the appointment and the appointment itself was fine. I liked Dr. White, who recommended…read moresurgery on a damaged eyelid. I left the appointment and was told to wait to hear from the office staff regarding insurance approval. I never heard back. Four phone calls the office with a combination of promises to get back with me and voice mails not returned led me to pursue another doctor.

I was there on a referral from VA for my veterans eye exam and claim from an injury I received…read moreyears ago. The woman working the front desk, never made eye contact with me and asked me to fill out the new patient information. I informed her that I filled out online. She never look up, but she turned and said to another lady, "he said he filled it online." Still never acknowledging me. The lady told her replied, yes I did complete online. She didn't look up and just told me "well. you can sit down." The person that did the first part of the exam, a young lady, was excellent and very thorough and nice. However, when the doctor came in after me being told me he is still busy three times, he continually went on about glasses and cataracts, which I was there for injury and for him to assess the injury. He appeared to be irritated and rushed because of his busy schedule and was not thorough and did not pay any attention to me when I asked questions about the injury, other than saying "oh you can see fine". I feel very uncomfortable for myself and other veterans for having a place like this and individual like this making determination for veterans benefits because they are not paying attention to detail or listening to the veterans concerns.

I would give 0 stars if I could. Completely inept staff. They sent my glasses back 3 times because…read morethey are not competent enough to check the correct box. After the 3rd send back for their mistake they broke my glasses and are not claiming I am responsible for their repeated mistakes. After I got upset they proceeded to laugh in my face and refused to fix their mistake. AVOID THIS PLACE!

the worst eye care place I have ever been to. Don't waste your time and money going here. I have…read moreeye insurance and I get a free pair of frames and they still wanted to charge me over $600. they were nice until I told them I don't think I should have to pay that much and then they got very rude. I called later to verify the price with insurance and that person was rude too

We have been seeing Dr Parsons for over 10 year! My whole family goes there. She is always…read moreexplains everything and the staff is GREAT!

Great experience in the past however, we are not coming back however do to one of the staff…read moremembers. Very rude lady claimed to have sent us multiple letters about a balance due. Problem is that the staff member can't seem to get the right address in the system, so we never received any letters. Called to pay the balance due from the recent appointment, and she charged for 2. Also, a contact fitting was performed (an extra $50) and I'm not eligible to order contacts until January through my insurance. Wanted me to come back in January to make sure everything is all good. Probably to perform another contact fitting and charge that extra $50. Cancelled appointment. Will go elsewhere.