My grandmother bought her wedding dress suit from this store when she was married. My mother bought the wedding dress for her first marriage at this store. It was at the behest of my mom that I tried to plan this lovely wedding dress shopping experience for myself, my mother, my step-mother, my grandmother, and my cousin at this location. So despite the negative reviews, I dove in.
Due to unforeseen circumstances the day ended up including my mother, my father, and my cousin instead. Art and his assistant handled the family drama of the day beautifully, and they found a dress my mother loved which I approved of. Those were the only two positives which came from my experience with this boutique.
The state of the physical location is horrible. The bathroom has been broken for over two years now. There is a strong need for updates in decorations and lighting. Their stock never seems to rotate, and everything feels cluttered. The rooms where people try on clothes are absolutely terrible. Making an appointment is impossible, as they operate by the standard of, "We'll be open, just come on in." Not once during any of my visits did I feel as if my business was a priority. This particularly bothered me, as each trip to visit I was driving from Indiana! As soon as anyone else entered the store, they abandoned us and left to help them. We were left alone for nearly half an hour multiple times!
Art is skilled at picking out the best color schemes and fantastic clothes for people to wear. However, he isn't consistent when it comes to details. He completely reconfigured our order, which cost us more money, to maximize the appearance of our wedding party in photos. We paid in full, and then he failed to enter the order appropriately, costing us even more money. The day before our wedding we had to run to a suit shop in town and pray they had the same tie. EUREKA! THEY DID! We even had to change the colors of the groomsmen a little bit. Thankfully because of the ties they still matched.
Everything at their business is done on paper, and they are extremely disorganized. It looks as if they haven't had a proper cleaning since the 70's. They need a new system! Computers, a secretary, and scheduling! The person they use for alterations is absolutely horrible. She charged $280 to take in the sides of bridesmaid dress. The dress itself only cost $240!
In total, we spent over $2700 dollars for a wedding dress, two bridesmaid dresses, one bridesmaid alteration, two suit rentals, two shoe rentals, and two vest / tie sets. The vest and tie sets were the wrong colors, and one of the two sets didn't even include a tie.
This place needs a huge revamp, or they need to close. It wasn't worth my time, and it definitely wasn't worth our money. read more