We needed to replace a cast iron baseboard along an outside wall in our bathroom. The base board…read moreunit developed a leak and needed to be replaced, so we called Santos Mechanical. Immediately they told us they could replace the baseboard. They provided us with several options. After choosing a baseboard, Santos Mechanical quickly ascertained the parts, removed the old unit, and replaced the new unit and parts. They worked efficiently, maintained a neat working environment, and completed the job with functionality and an excellent appearance. In addition to the replacement of the unit, our entire system had to be drained. After completing the replacement Santos Mechanical had to refill our entire system which has two different phases. They had to be in our entire house where they carefully moved furniture when necessary. They were very careful to cleanup as they went from room to room. They are very trustworthy and considerate of our home. The price was very reasonable and the estimate reflected the final costs of the entire repair.

Reliable, hardworking, honest, qualified, flexible, and affordable! Santos has shown up for my…read moreplumbing needs/ issues on multiple occasions and has always been able to resolve them promptly. He's great with communication and quick to respond. He's our trusted go-to HVAC technician.

We found Travis when we needed a new heat pump/ac unit, and we have needed regular maintenance bd…read moreemergency services since, and every time Travis made time for us and was able to get us up and running on the same day. I found his pricing very reasonable and the follow-up care is top notch!

Our air conditioning died yesterday. My husband called Eberhart and they came right out! In a…read morematter of minutes, Travis found out that the fan wasn't working. He came back today with a new fan and had the air back on in about 20 minutes. I highly recommend these guys! Travis was friendly, professional and highly knowledgeable! Check them out the next time you have issues!

Full Furnace and A/C replacement completed this week. Very satisfied from beginning to end. They…read moreknow what they are doing! I appreciated the easy process and explanation of what I was receiving. Very organized. Pricing was reasonable. Full install took a couple of days and they were on time each morning. No corners were cut with ancillary equipment( the thermostat, drain pump and line set) were replaced with all new equipment. No high pressure sales approach. I would highly recommend having them quote a new system. I pay attention to detail and so do they.

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I would like to begin by stating that these are my personal opinions and observations concerning my…read moretime spent and experiences working with Leaps and Bounds. Other individuals may have different opinions and experiences, but these are mine. My tenure at this company was very short lived. I'd been attracted to it after seeing their social media posts and ad campaigns. Employees were prominently pictured on social media, meetings/company breakfasts shown, and happy customers pictured next to their new equipment. I was even included on two social media posts during my short tenure. I discovered, in short order, that the company's social media/advertisement persona was not entirely accurate to it's real life culture, values, and day-to-day operation. I worked in the company's HVAC installation department, so I can only confidently present my opinions based on my experience with this end of the business in particular. The company does operate HVAC service and plumbing service/installation. I've no experience in those departments. Leaps and Bounds (L&B), formerly AC Service Pros, has been in operation for approximately 2yrs and has begun rapid expansion of it's business model within the last year. It is my opinion that with that expansion has come rapid and significant decline in quality of workmanship and compliance with the Pennsylvania Uniform Construction Code (PA UCC). I had observed, reported, and attempted to rectify issues with installation that I believed went against customers' best interests, standard trade practices, and that were, in some cases, blatant violations of PA UCC and EPA 608. Opinions and observations presented in later paragraphs will explain why I have come to this conclusion about the company. Firstly, I had observed that a decent amount of L&B's installers had less than one year of experience in the HVAC trade. Most began their HVAC career with L&B and had assumed that L&B's company practices, operation, and lack of oversight/back end support were standard within the industry. After all, their only point of comparison was L&B. Certain persons working with and recovering refrigerants also had no EPA 608 certification at any level and were not being directly supervised by an individual who held a certification. Sometimes, certification holders were not even on site. With that said, L&B had some installers with an abundance of experience and proper certifications. However, this would lead to extremely large variations in quality of installs from job to job. Additionally, concerns amoungst more experienced installers regarding job quality, back end support, and logistical support were ever present. The turnover rate for experienced installers was high due to these factors. In fact, the install manager that interviewed and hired me had quit within a week of my hiring. Call backs and warranty repairs on equipment that was less than one year old was routine for this company, and mainly stemmed from their use of less experienced persons as install technicians. Restricted TXV's and filter dryer replacements were common due to their non-use of nitrogen flow when brazing and excessive use of brazing material, causing excessive build up of contaminates within the lineset. Other common call backs would include supply/return ducts and trunks falling apart due to improper securing methods, system issues due to a plethora of ductwork deficiencies (improper sealing, undersized returns, supplies not receiving enough airflow leaks, ductwork/grilles falling apart or off the wall, etc...), leaks stemming from non-glued PVC fittings or backpitch, system failure caused by improper wiring. One specific issue that I'd like to mention would be a warranty call that I responded to in which the installing technician ran a 10/2 UF wire up the side of the home and wire stapled it across the home's asphalt shingled roof, running it back down the side of the home to the mini split ODU. A run across the basement and along the house's siding was possible and is what I had replaced the previous run with. The roof was obviously compromised and shingled needed to be replaced due to the previous installers negligence. The company meetings that I had experienced also differed from what had been portrayed on social media. The first meeting I had been in attendance for consisted of one of the owner's, Brandon Carey, all but yelling at everyone in attendance in regards to many of the quality issues and callbacks that I have mentioned in previous paragraphs. Rather than taking responsibility for their role in the issues regarding quality and call backs, by means of using in experienced technicians as leads and providing minimal support/training, installers were singled out in front of the group and threats were made to reduce pay or move to flat rate based pay due to the issues. No solutions like increased training, supervision, or creation of a company wide standard practices booklet were provide

UGI HVAC services my heating & air conditioning spring & fall. When our system died I contacted…read morethem immediately. They arrived, analyzed our system and evaluated the best HVAC system for our home for the future. A few days later they installed our new Carrier system with heat / AC / air filtration and humidifier. The installers were careful and left our home the way they found it. I recommend UGI HVAC highly.

The experience was pretty good. They technician had knowledge of the equipment and also of a sort…read moreof insurance coverage they offer. Prices are kind of average compared with competitors.

They did a great job, were fast, courteous, and explained everything they did. I recommend them.read more

Response time was great, did not oversell me. Best use of AI so far was finding that it presented…read morethe cost as the expected fair market value for all of the work done (PRV, new Bradford White unit, Exchange tank, disposal, and response time was under 1 hour from reporting and the fix was completed under 5 hours from reporting). Thanks Joel and the Lititz supply crew! (Probably could have been under 4 hours if Harrisburg supply was available!)

We've been customers of Neffsville for HVAC for almost 20years. Due to extreme heat and break downs…read moreNeffsville called an asked to reschedule our regular service date. We agreed. Caleb Groff showed up four days later right on time. During service he kept us appraised of his progress and answered my questions while he was working. Caleb was friendly, personable, patient and professional while doing the service. Afterward he stood in our kitchen and went over everything he did, what he found and how the HVAC was performing. He did a fantastic job! Excellent service. After Caleb left we received and detailed report of all service that was done and the condition of our HVAC system. We have a service contract. This cost us $98. A great value.

Got a air conditioner and heater about one month ago. Has not worked since it was installed…read more It kept freezing up and they told me it's the floor vents are covered and maybe the vents are torn. So they don't do duct work this is like selling a car and can't change tires. Got another company to check them out. They said they were fine and checked out the system and found numerous code violations. Called the original company back up and the boss is on vacation so I guess I need to wait. Gave them till today so tomorrow I will be checking with a lawyer as my health can't take the humidity.