I went in to ask them about what they do with RYOBI what I'd need to return a dead battery under…read morewarranty. I was just going to ship it myself after I can contact RYOBI smh that's another review lol.. anyway they told me they would do everything for me there, claim and all! Their customer service is so on point I legit thought they actually wanted to do all of it for me and not just could do it. So along with everything I've been told about this place and now this visit I will definitely be recommending them!

I had high hopes for this lawn mower repair shop, but my experience was nothing short of…read morefrustrating. It will take them 3 and a half weeks to repair my mower, which is far longer than I expected. To make matters worse, their communication was incredibly slow; I often found myself waiting days for a response to my inquiries. I understand that repairs can take time, but the lack of timely updates and the excessive wait made this a very disappointing experience. I won't be recommending this shop to anyone. No change to my review, how is a company with 3.5 weeks out for repairs, have time to view and respond to reviews. My 1 star review will remain.

Want to pass on my experience and you choose if you wish to take a chance with these people. My…read moreriding mower started bucking like it wasn't getting enough gas. Called and spoke with Douglas who came to my house. He took apart the carburetor and found he couldn't clean it out entirely and it needed to be replaced. He gave me the information on Amazon and I ordered a new kit which turned out to be a cheap Chinese product. Texted him back a few days later and he didn't reply because he does not answer texts as I found out later. I called him a week after and he said he would send out his son. Brandon came out and replaced the carburetor. When it was done it was idling higher than normal. It made put-put sounds like an outboard motor and actually backfired once. Brandon told me he had to go abruptly and said to call him the following day as he would return. He said the valves were the problem and quoted me additional costs. I called him the following day and he gave me a time period later that day when he would call me back and let me know when he would be coming out. He never called. I texted him asking to make and appointment and he never responded. The only thing they did right was cashing my checks. I called my old mobile repair person. He gave me a list of what they did wrong from ordering an inferior carburetor to how it was not properly installed and or adjusted. After retiring, I am always trying to save a buck and it was my fault for having faith in these two "persons." I should have seen it coming that when dealing with Douglas and his attitude. What kind of people take an elderly person's money and not complete the job nor even return a call and texts? I should have gone with my old mobile mechanic as it is a professional and veteran owned business. Trying to save myself some money cost me more in the end.

Amazingly, my totally negative review from a year or two ago has completely disappeared. How'd…read morethey do that? For goodness sake, do not hire this company. They took my money and ran. Never showed back up with parts after I went ahead and paid them in advance (my mistake) and provided a very generous tip.

Mobile Medic (Anthony) has now visited again for a much needed repair in replacing the front tires…read moreof my riding mower. He's replaced my carburetor and did an overall service call over the years. Yes you pay a strong price but I'll tell you this, his work is golden. I've spent too much money for doodie work over the years with shops or others who claim they can fix your mower on site or in their shop as I try to save a buck. Big mistake on my part. Stay with Mobile Medic!!!!!

Had trouble with a small mobile generator. The owner got it up and running in no time. Very pleased…read morewith service and ease of scheduling.

The pull start on my Toro Lawnmower broke and rather than try to tackle the job myself, I brought…read moreit to to the professional team at Land and Coats at 110 Gainsborogh Circle just off Battlefield Boulevard in the heart of Chesapeake. The staff here is very friendly and knowledgeable. They were able to repair my lawnmower quickly and professionally. The price of the repair was much lower than I anticipated and I am a very happy customer for life!

We called Land and Coates to pickup our riding lawnmower for a tune up and a possible oil leak…read morearound the oil tube. Two weeks later, we were told they couldn't find a leak but would still do the tune up. We agreed. 4 days later we received a text stating the mower was ready. We then paid the fee and was told the mower would be delivered the next day. The lawn mower was not delivered, no phone call, no text. I am giving them a 2 star rating, mainly because their communication is awful. we received no update about when we could expect the work to be done, nor did we get the lawn mower back in a timely manner as stated by this office. 3 weeks for a tune up.

I'm honestly disgusted. This is probably been the most unprofessional place we've ever dealt with…read more It mostly has to do with the current owner. He is probably one of the most disrespectful human beings I've ever encountered. The that he treated my husband is so unprofessional and rude. I would never recommend this place to anyone! if I had a recording of our phone conversation, I would post it! Absolutely atrocious! Only come here if you plan on spending 1000+ dollars as they keep your lawn mowers for 4+ months!

I love Hank and his grandson but I think they took a break. My lawnmower worked well after repair…read moreby Hank.

Here's a tightened, more publication-ready version with a sharper edge and cleaner flow:…read more When the pull cord on my Toro lawnmower gave out, I decided to leave it to the professionals and brought it to Land & Coates for service. That proved to be the right call. The service department is staffed by people who clearly know their trade--knowledgeable, efficient, and easy to work with. Just as important, they respect your time. I was quoted a two-day turnaround, but the mower was ready in a day and a half. In a market where service can be inconsistent, Land & Coates delivers straightforward, reliable work at a fair price. Whether you're in the market for new equipment or simply need dependable service, they're a solid choice--and one worth supporting locally.

Outstanding customer service at the Bonney Rd location! Called with technical questions concerning…read morean old 3hp Briggs & Stratton Engine on an Ariens Tiller. Eric, in the Service Dept was extremely helpful in explaining the solution to my engine issue, and gave me easy to follow instruction over the phone to get it back running smooth. He and the previous employees I spoke with were all very courteous and demonstrated uncommon patience as I tried to explained my problem. Thanks!

Left my pressure washer there because I couldn't get it to start. I couldn't get it back until 3…read moreweeks later. They said nothing is wrong with it and I owed them $40. Lack of communication and professionalism.

I took my Ego lawn mower to this place after an experience from another repair company that left me…read morefeeling very uncomfortable. My mower was less than 2 months old but needed to have the self propelled mower replaced as it was defected. The first place on the list that would repair Ego mowers was this other place that had a 30 dollar deposit which would be refunded after the warranty covered the repairs. What made me uncomfortable was the fact that the wait was over a month before they would look at it. Not only that, it would be sitting outside in the elements (or a somewhat covered area still outside). It was the hottest time of the summer and I felt with an electric mower, it wouldn't be good for the components, the fading or whatever would occur in that months time. I didn't like that and called Capital. Capital answered right away and said they could have it seen in less than 2 days and repaired as soon as the parts came in. I was looking at a week vs over a month. Their deposit was 60 dollars however I didn't care about that because I knew it was covered by ego. Everything went very smooth and a week later, my mower was fixed and back to brand new status. It was actually better than new because the motor to the self propelled was defected from the beginning. I got the deposit back with no hassle and was on my way. I was thrilled with the service and for certain would be taking my equipment back here if ever needed. Oh, I did mention to them the other place had my mower outside and he was shocked to hear that especially with an electric one. He took me over to the warehouse that was an actual building and showed me where my mower would be. That was the icing on the cake! I highly recommend this place for your repairs.