I had an outstanding experience with Beach Lawn & Garden in Virginia Beach…read more I brought in both my Ryobi 40V string trimmer and my Ryobi 40V mower at the same time after they developed unrelated problems within a short period of each other. From the very beginning, the staff was professional, knowledgeable, and exceptionally easy to work with. The trimmer needed a new motor and switch, which they replaced under warranty. The mower had a much more difficult issue... would no longer start, and even after extensive troubleshooting, the exact cause couldn't be determined. Beach Lawn & Garden worked closely with Ryobi throughout the warranty process, kept me informed every step of the way through both phone calls and emails, and made what could have been a frustrating experience remarkably easy. I also appreciated that they were upfront about the $40 diagnostic deposit for each tool, and once the warranty work was approved, they promptly refunded the full $80 without any hassle. In the end, Ryobi chose to replace my mower with a brand-new current-generation model, complete with two new 6Ah batteries and a new rapid charger. While that was Ryobi's decision, Beach Lawn & Garden handled the entire process professionally and made everything go smoothly from start to finish. To top it all off, they were kind enough to hold both of my tools for a few extra weeks while I was unable to make the trip to Virginia Beach to pick them up. That level of customer service is increasingly hard to find. Beach Lawn & Garden has earned my trust, and I wouldn't hesitate to recommend them to anyone needing service, repairs, or warranty work on outdoor power equipment. They are knowledgeable, communicative, honest, and genuinely care about taking care of their customers.

I went in to ask them about what they do with RYOBI what I'd need to return a dead battery under…read morewarranty. I was just going to ship it myself after I can contact RYOBI smh that's another review lol.. anyway they told me they would do everything for me there, claim and all! Their customer service is so on point I legit thought they actually wanted to do all of it for me and not just could do it. So along with everything I've been told about this place and now this visit I will definitely be recommending them!

I'm honestly disgusted. This is probably been the most unprofessional place we've ever dealt with…read more It mostly has to do with the current owner. He is probably one of the most disrespectful human beings I've ever encountered. The that he treated my husband is so unprofessional and rude. I would never recommend this place to anyone! if I had a recording of our phone conversation, I would post it! Absolutely atrocious! Only come here if you plan on spending 1000+ dollars as they keep your lawn mowers for 4+ months!

I love Hank and his grandson but I think they took a break. My lawnmower worked well after repair…read moreby Hank.

I have used their services twice to delivery dirt and much and both times I have been very pleased…read morewith their service and prices. Their prices are reasonable as are their delivery charges. Also their phone person is very friendly and was able to tell me how much materials I needed for my project. Overall a great experience and at a reasonable price. Will definitely be using them for my gardening needed.

I recently dropped off three pieces of lawn equipment, two were ready within the week the last…read morepiece , an edger, they weren't able to find a part , but the work they did and other parts they replaced are stellar, I would definitely go there again

I had to take my EGO 56V self-propelled lawn mower to Capital Repair Services in Virginia Beach,…read moreand they sent it to their Richmond branch for repair. The Richmond team worked directly with the manufacturer to quickly diagnose the problem, obtain the necessary parts, and complete the repair in a timely manner. A special thanks goes to Pete for taking the time to identify that my mower was still covered under the manufacturer's warranty. Because of his attention to detail, the entire repair was completed at no cost to me. The professionalism, communication, and customer service provided by both Harry in the Virginia Beach and Pete in the Richmond branch were outstanding. I highly recommend Capital Repair Services to anyone needing repairs on their outdoor power equipment.

Left my pressure washer there because I couldn't get it to start. I couldn't get it back until 3…read moreweeks later. They said nothing is wrong with it and I owed them $40. Lack of communication and professionalism.

I thought I found an honest worker, but I was wrong. It cost me $520 cash, more of my time than I…read morewas led to believe & I still had to pay someone else to fix the mowers (this guy was an honest friend). He seemed to figure out what was wrong pretty quickly & said it should be quick repairs (it was almost a month, I think). He said some wrong parts came in & he had to reorder. Then, we had a lot of rain and some flooding. He works from his back yard & said his flooding was bad. Well, at least one of my mowers must have sat in a flooded area because the 2nd man I paid to fix it said the carburetor was all gunked up; It also needed a new air filter. It worked for about 5 minutes after he brought it back & it quit working. The rider lasted for one mowing. Josh said he's a veteran. Well, my 92 yer-old dad is a veteran too & his riding mower didn't get repaired. Josh Miller didn't respond to messages by text, email or phone. It's so sad to give people your trust & then be treated like poop. Very unprofessional too.

Reached out to Miller's garage to see if they could fix my lawn mower. I was able to get a quick…read moreresponse, a solid quote and door-to-door delivery for my mower. Would use them again.

Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!

Brought 3 bikes and was told that they would find some training wheels for me, twice.....to this…read moreday, no training wheels nor an update and if they couldn't, tell me....... communication is a good tool to utilize when dealing with the public

I love this hardware store great people to work with. Hometown atmosphere. Definitely better than…read morethe larger stores. I would recommend them.

Ken and his crew tore down our old deck and replaced it with a beautiful new one. Very precise…read morework, great crew, and excellent customer satisfaction. I would recommend this business!!!

I had Ken and crew build my shed a couple years ago. They did a great job, so this time the job…read morewas replacing a fence. Crew worked hard and did a great job. Weather didn't cooperate, but still got the job in a timely manner. They were creative not having the ability to build a straight fence line. With trees and such. Both my neighbors and I are very happy with the results. Overall, great experience. Highly recommend.