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    3 years ago

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    US Turf - After

    US Turf

    (243 reviews)

    For the win. Thank you all so much for fixing our disaster of a yard! We love it, the dog loves it,…read moreour neighbors keep complimenting us. Solid work with a solid team. Thank you guys!!!

    Martin completed our initial estimate, and at first the communication was great. Unfortunately,…read moreafter that, things started going downhill. It's disappointing because I really wanted to love this company, but the entire experience has been filled with frustrations, constant follow-ups, and having to ask why things weren't getting done. On the first day of the project, the crew arrived and began measuring the area. They knocked on my door because they wanted to confirm some measurements. When I went outside, they explained that the measurements Martin had provided seemed off and that the border where the plants were supposed to go was much wider than expected. I agreed and told them that wasn't what Martin and I had discussed. I immediately called Martin and explained that the measurements were incorrect and did not match the design photo I had been shown. He told me he had used Google Maps for measurements and that sometimes it's not accurate. I was shocked because I specifically thought he had physically measured the area himself. He then informed me that additional materials would be needed, resulting in an extra cost of approximately $1,900 for more pavers and artificial grass. I explained that this was not my mistake and that it was his responsibility to ensure the measurements were accurate. I had asked multiple times if the quoted amount was final because one of my biggest concerns was avoiding a seam in the artificial grass. While he ultimately corrected the issue without charging me the additional amount, I still ended up with a visible seam running through the grass. Which I'm not happy about still. We also added a raised seating area with lighting. After installation, the area had a significant slope that was very noticeable. When I brought it to their attention, they explained that some slope was necessary for water runoff. However, this wasn't a slight slope it looked more like a sunken area on one side of the square. They eventually came back and corrected it. The pavers have also been an ongoing issue. They were uneven and not properly leveled. The company has returned twice to address the problem. While there has been some improvement, it still isn't what I would consider acceptable, and the unevenness remains noticeable. The plants they installed also began drying out. They had to return twice to address that issue as well, but only after delays and on their own schedule. Currently, I still have cracked pavers, chipped pieces, and stained pavers that need to be replaced. I am still waiting for a response regarding these issues. Once again, everything seems to be handled at their convenience rather than with urgency or concern for customer satisfaction. My overall impression is that once the company secures the job, customer service significantly declines. The quality issues, lack of communication, repeated repairs, and delays have made what should have been an exciting project into a frustrating experience. As a customer who invested a significant amount of money, I expected better workmanship, accountability, and follow-through.

    Pure Turf USA - After image of the court yard - pavers, lighting, plants and new drip system.

    Pure Turf USA

    (52 reviews)

    Highly Recommend Pure Turf USA. They are professional, reasonable and deliver excellent outcomes…read more We had our front yard, court yard and backyard redone. We had to resurface our pool deck along with expanding the footprint, installed pavers to the courtyard and added turf to the front yard. We purchased our own plants but they dug all holes, planted and did all new drip systems. Kevin was incredibly helpful in that I had done AI designs of what I wanted and he created the plan to make it happen. Cheers to the amazing hard workers who endured terrible hot heat but continued to work with a smile. We offered water and food as I believe in taking care of those who help you. Plus they appreciated it. Lester was the supervisor of the team and got the job done. My only suggestion is for corp/management- Create a position Concierge liaison- a Individual who communicates to the home owners on all job sites in the morning by text of when to expect the crew and what part of the project is going to be worked on. Lastly provide easy ups for your crew as these working conditions are difficult. I love the outcome of the job and would highly recommend Pure Turf USA.

    Shlomi, what started out as a gift for my family and should have only taken a week or so has turned…read moreinto this long, drawn out, unfortunate thing lasting months. First, I live and work minutes away from my daughter, son in law, and grandchildren, and my residence was not questioned when you accepted my money without having met me in person. The sunken, unleveled area near the patio was sunken prior to the children playing there with water, which was brought to your attention immediately by me, and remains sunken. The children were playing on the artificial turf after installation, not during, and also when your crews would come for repairs, always unannounced, whenever they could fit in the time, because new business was prioritized first, according to your employees. My daughter would move toys, including their inflatable pool which was destroyed by cement thrown into it by your workers. The ineffective drainage by the patio was replaced, without a change order, by the structurally impaired lateral drain after I simply asked your professional if it was a possibility. You did us no favor by installing additional drainage that you stated "will help significantly during the winter season", but which we never wanted, never asked for, never saw a change order for, and I supposedly refused to pay for, which is false and libelous. The poorly placed drain at the back of the wall that you speak of was never meant to be located there and was removed because it didn't connect to any discharge or overflow line. The artificial turf, with holes cut in it to fit drain covers in that location, was laid back down and patched up. I cannot accept a repair method that leaves brand new artificial turf with a patched or piece meal finish, particularly to fix an error made by your team. One item I have complained about since the beginning is the safety concerns with the unfastened down and lifting turf which has never been addressed by anyone on your team. And you're saying this is the best you can do.

    TurFresh

    TurFresh

    (13 reviews)

    Westside

    We have had turf in our backyard for about 5 years now, but have never hired someone to clean it…read moreprofessionally. Every so often we used simple green to rinse out the turf and that was it. Finally decided that it was time for a deep cleaning and TurFresh provided the most reasonable quote. Other companies wanted to charge us over $600 and our yard is not huge. I was able to schedule an appointment within a week. However, on the night before someone contacted me to let me know that their technician got sick and asked to reschedule. We had to wait another two weeks, but I appreciated the communication. Anthony showed up on time, explained the process and asked me where the high traffic areas were in our yard. He took around two hours for the deep cleaning and did an awesome job. The turf looked so much better and all the bad smells were gone! It has been a little over two weeks now and everything is still looking good! Great service and definitely worth the money to not be stressed about cleaning turf on your own. We will definitely call TurFresh again in the near future!

    I scheduled an appointment with TurfFresh Las Vegas by phone about a week in advance and the…read moreprocess was easy. On the day of the appointment, the staff member who was coming to clean our turf sent a message letting me know he would be slightly delayed, which wasn't a problem at all. Great communication to start. When staff member, Dean, arrived, he was very pleasant and helpful. He took a few minutes to explain the cleaning process and asked a couple of questions about our backyard so he could understand the space and our needs. Our backyard is pretty small (probably less than 100 square feet) but with two dogs it definitely needs regular cleaning. Dean completed the turf cleaning in about 40 minutes and did a great job. The turf looked clean and smelled really fresh afterward, which is very important to us with our dogs. All the debris was removed as well. He also left us with a TurfFresh solution that we can use between professional cleanings to help maintain it. Overall, we're very happy with the service. Thank you so much! We'll definitely be scheduling another cleaning in about 3 months. Thank you TurfFresh!

    Pancho The Gardener - 3/3 the open area is for a planter box the client was going to make himself

    Pancho The Gardener

    (42 reviews)

    Westside

    Quality and Value - I highly Recommend!…read more After a terrible experience with a previous company, we were dealing with a very challenging situation. I reached out to my community for recommendations, and Pancho the Gardener, LLC came highly suggested. From the very first interaction, they exceeded expectations. They responded quickly, communicated clearly, and came out promptly to assess the project. Their quote was not only fair--it was the best price received after comparing a dozen companies. What truly sets them apart is their expertise and attention to detail. They took the time to thoroughly explain every aspect of the redesign and installation, offering thoughtful, creative solutions that showed both skill and genuine care for the outcome. It was clear they knew exactly how to fix the previous mistakes and execute the project properly. Their professional team worked diligently for five days, and the transformation is incredible. The front yard, side yard, and backyard all came together beautifully, and the quality of their work is outstanding. Everything was done correctly. This company is very professional, knowledgeable, hardworking, and incredibly easy to work with. They turned what was a stressful and frustrating situation into something truly spectacular. If you are looking for a landscaping company that delivers high-end results at a very reasonable price, with excellent communication and craftsmanship, I highly recommend them.

    William and his team do fantastic work! Always there to provide service when needed. If you don't…read morehave a go to landscaping team. Contact them.

    Mad Turf Installations  - Custom Pavers, small planter/retaining wall and a little bit of turf to set it off

    Mad Turf Installations

    (59 reviews)

    Westside

    We started this project over a year ago. Mad Turf was one of about a dozen contractors that we…read morerequested a quote from through family, friends and Yelp Projects. After months and months of researching contractors we went with Mad Turf via Yelp Projects for their customer service and eagerness to do business. They didn't try to sell us what worked for them. They genuinely wanted to help us create something new in our neighborhood! Best of all their pricing was much lower than many other contractors! Miles and Manny took the time to really listen to our vision and help us create exactly what we wanted! Our design was intended to elevate the front entrance of this 20 year old home and align it with the progressive nature of the Aliante area. Working with two different HOA's took some time to get approved yet Mad Turf was there every step of the way answering all our calls and texts asap. We expected this project to take 2-3 days yet Victor, Pedro, Chokobito, Rudy and Luis were able to finish in ONE DAY! We're so grateful to Mad Turf and their team! We highly recommend this family owned business! 100% worth considering for your turf and pavers project!

    There simply aren't enough stars to give this team the rating they deserve. From start to finish,…read morethe entire experience was amazing. The pricing was reasonable, and the quality of the work is truly exceptional. From the very beginning, Dillion really listened to me and helped bring to life the vision my husband had started. He answered every question and was available throughout the entire process, which meant so much. A special thank you to Dana as well for making everything happen so quickly. I'll definitely be scheduling my front yard next. Thank you again to the entire team. You've been incredible.

    Land Design - landscapearchitects - Updated September 2026

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