Milpas Motors sold me a 2008 Aston Martin Vantage...convertible, manual. A very special car…read more Jim--the salesman--was both charming and made my first encounter with the car both welcoming and exciting. This is my first exotic--and he never once made me feel out of my league. (Although he is a savvy negotiator!) Steve finalized the deal and remained transparent throughout. As it happened, I test drove the car two weeks prior to coming back to purchase it--and, to my surprise, when I drove it off the lot, two blocks later...a conspicuously loud squeak I had not heard earlier was apparent. (It was the serpentine belt.) During the fulfillment of financing, a minor discrepancy in the material filed by Milpas (they cited the sales price a few dollars _less_ than what we had agreed), caused my bank to take pause--and afforded an additional convo with the dealership about the squeak. Steve graciously offered to replace the serpentine at his expense... Suggested I bring the car on back for the repair. Even though I was unable to do this due to international travel, Milpas honored that agreement a month later. And--while having the work done--the dealership was even kind enough to offer a pick up from their local mechanic. Moreover, since bringing the car home, the provenance of the car--everything Jim told me about the vehicle to help clinch the deal--has been verified by third parties...i.e., by an entirely different dealership's service manager familiar with the car and its former owner. The car is the most expensive vehicle I have ever purchased...but it was not a purchase made impulsively. I don't regret it an iota. I must say: I have never loved a vehicle more...it's an absolute pleasure in every way. But importantly: while--with any used car purchase--buyer beware...I'm _extremely_ grateful the guys at Milpas operate with such integrity. This is not a used car dealership like so many others. Gorgeous inventory. Superior service. Real gentlemen. Highest recommendation.

Just wanted to say a quick thanks to Oliver, Steven, and Jimmy. While I ultimately didn't buy the…read more718 Spyder they had after a 3 hour drive to see it, they gave me all the time in the world to examine every inch of the car, ask questions, went out of their way to get me a DME report late on a Friday -- and even bought lunch. I'd highly recommend them to anyone looking for a specialty car to add to their garage.

I took my Prius in for a maintenance visit. Sadly, we'd been accidentally sideswiped by a tall…read morepickup truck that hadn't seen us, and it left rubber on our rear wheel arch. There was no real damage except to my nerves, and the pickup driver couldn't have been nicer when we both pulled over. We said, "No biggie, we'll deal with it." I mentioned it to Daniel when I brought the car in, and he said he'd have their detail guy look at it. It looked awful. I'm thrilled that Daniel bid it and his detail expert did a superb job all on the same day as our service. You'd never know we'd gently collided with a big pickup. I was really happy not to have to go to a body shop. It's nice when your dealership is kind, understanding, and gets your sweet ride back to you quickly. Thanks, Daniel! And the detail expert!

Salesperson Eddie was great and sales manager Tom was engaged and helpful. I called ahead of time…read moreand the test drive vehicle was ready to go. No pressure sales tactics, easy discussions with what I was looking for, and very reasonable trade-in offer. Was still at the dealership for about 4hrs total, some of the time was due to my deliberations but the biggest bottleneck was the financial department was a person of one with several customers ahead of me. One of the better dealership experiences I've had. Highly recommended and I'll be returning.

They took care of an annoying error message on my new truck that I bought from a different ford…read moredealership. My service advisor Omar communicated the situation well all throughout the process. When I came to pick up my truck after hours with my emoto, a whole team of guys were happy to help me load it into the truck. Thanks a ton!

DO NOT PURCHASE ANYTHING HERE. I SWEAR YOU WILL REGRET IT FOR THE REST OF YOUR LIFE…read more I purchased a new car from here and it's been 2 months and I STILL HAVE NOT received anything from the bank in regards to where I make a payment for my car. I call and call and I never get call backs. As it turns out my paperwork was never filed to their lender. And they got some reason didn't "catch it" until I brought it to their attention that something is not right. Well stupid us we decided to buy a truck from there as well. Keep in mind in one month we spent a little over 100k with 2 cars there. Everything for the truck is done in a reasonable amount of time I get my plates and registration. A month later I get a bill from their corporate office saying I owe them like $500 bucks. Wtf. Also trying to get parts from service is terrible. So incompetent, lazy and rude.

Accepted same-day appointment for an oil change. They offer…read morean Uber service which they pay for your way to and from where you are going if you do not want to wait for your car at the dealership (this is their version of a shuttle). The team was nice and I appreciated their service. The one thing I want to note is that the car had this noise that would occur thereafter, but we weren't from the area to really have the time to go back.

The reviews match my experience: pushy sales tactics and no concern for customers. I have purchased…read morea car from this dealer and attempted to purchase another. Never again. Their core strategy, as best I can tell, is to never allow the customer any say over the buying process. They will gatekeep whatever you want and they will make you wait for them to decide to give it to you. When I went the first time, they wanted me to agree to a purchase price *before driving the car* -- a purchase price with $6,000 in dealer markups. It took a literal hour of negotiating just to test drive the car. The purchase process continued exactly like that. They wouldn't text. They wouldn't email. They wouldn't provide straight answers. Every tactic was designed to keep me in person, at the dealership, waiting on them to let me move forward. It's an awful experience. My second experience there was exactly the same. I showed up wanting to see a specific car. I was seen by a sales person immediately, and yet it still took 30 minutes just to see a car. Not the car I wanted, an upsell model that I expressly didn't want. It then took another 20 minutes of sales pitches and waiting to drive it. And when the test drive was done, I was asked to wait again. I walked away. Despite having different sales people, both experiences were the same. A near-infinite number of tiny steps meant to keep you waiting and to wear you down, while they control the sales process. The more you resist, the more you wait. It's miserable. As I write this, there is a car I would like to buy from them (that I still have not seen), but I cannot bring myself to go through the process of dealing with them again. It's that bad.

This review is mostly for Santiago, who is a great sales rep, but also the dealership, everyone…read morethere was very transparent about the purchase. I was in the market for a used Jeep, and the one I found at this dealership (it was a lease return) was a 2022 Jeep Sahara 4xe, which is a plug-in hybrid with a 4-cylinder turbo engine and 8 speed automatic transmission. This isn't your father's Jeep to say the least, and I was skeptical, but it was the trim/color I wanted and loaded with features. I spoke with Santiago about it on it on the phone, he answered some questions about the hybrid set-up, and scheduled a time for me to come look at it. Mind you this is in Santa Barbara, and I live in LA; from my house this is a 1.5 hour drive with no traffic. Santiago inspired some confidence, otherwise trust me I wouldn't have spent 3+ hours on it. No rush at the dealership, I walked around it and inspected it for a bit while asking Santiago some questions. Some minor scratches but other than that it looked brand new. I even checked the engine bay, and Santiago showed me some not-so-obvious things e.g. the rear panels come out. Test drive was basically "where do you want to go", so I drove it around town for a while, and then on the freeway for a few exits. I did a lot of testing at different speeds and acceleration to see how the hybrid drivetrain worked, gas engine on/off etc. Worked flawlessly with 34k miles on it. It was worth the price, so I bought it on the spot. Financing was easy, and they offered a 3 year bumper-to-bumper warranty for a monthly fee, so I took it. I will cancel that after a while, I did it just in case there was something wrong with it that the dealership didn't catch (e.g. something with 4 wheel drive behavior). Came with 4 brand new tires, and a brand new spare! P.S. I was curious what the negative reviews were about, and every single one of the ones I looked at were for service, and most of those for Dodge vehicles. I can't comment on the service of course not having used it, however you should look around at whatever dealerships are a reasonable distance from you, and use the one that is best reviewed. You can use any dealership with the original warranty.

I am a dyed in the wool Jeep fan boy. In the last 30 years, the only non wrangler vehicle I've had…read moreas a daily driver is an XJ (90's Cherokee). Literally the only thing that makes me consider not getting another jeep is having this dealership as the local jeep dealer. Every single interaction I have with this place makes me wonder how they stay in business. Everything about this place is just horrible. Service is a nightmare every single time. Whoever is in charge of this outfit needs to be fired ASAP. I'm done. I've spent so much money here, I've sold them a jeep, I get all my service done here, and I'm just done. They just don't care about people and it shows. They don't care about the vehicles or the service, and it shows. This outfit is shameful, never walking in those doors again. You shouldn't either. Everyone hates this dealership and crown in Ventura is just as bad if not worse. It literally kills me. I hate everything about this place, just look at the reviews and make your own judgements.

Our sales person Pedro H. was very patient with us (along with other salespersons on staff…read moreincluding his manager Marco) - it took a few visits - we were deciding between a new Chevrolet Equinox EV or a used but very good condition Toyota Prius. Our current Prius has over 220000 miles on it - the vehicle is built to be extremely reliable, but at 220000 miles, we decided that if something major went wrong, we probably would want to replace the car. That said, we went back and forth - our other car is a Nissan Leaf that we have owned for 5 years. Still, giving up any kind of gasoline power was going to be a bold move. After all, in my early musical training, I learned "All Cars Eat Gas" when learning the bass clef. That's just it: All cars eat gas - except when they don't. Now we are full electric with our Chevy Equinox EV. With an over 300 mile range, it is as good as having a gasoline powered vehicle. You can read the reviews and decide for yourself. In the sales process, being low-key was great. I asked about different parts of the deal, and I really felt like they let me call the shots. The fact that Pedro is also the owner of an Equinox EV also made a difference. He could tell us stories (we got into a Toyota Prius 20 years ago just because the salesperson told us about his vehicle with 300,000 miles on it - salespersons listen up! Nothing sells like you using it yourself). There is the final element of every sales transaction, and that's the trip to the finance office. Now I have walked out of more finance offices than you could imagine! I mean, running shoes are good to wear to an auto dealer. In this case, I didn't need running shoes, and comfortable old sneakers sufficed. That's because Miguel, our finance person, presented all the options to us, but he did not give us a hard sell. We were out of there in record time! I can hardly believe it! If you want a dealer that will give you the space to take your time, go with Coastal Chevrolet. One more thing: When my wife and I met in 1999, she had a Chevrolet Lumina sedan and she absolutely loved that car! She is most appreciative of the fact that we bought a brand new Chevrolet! She said that was sweet (maybe that's why our nearly 25 year old marriage works so well). Thank you Chevrolet for adding a blissful moment to our marriage! Baseball, hot dogs, apple pie, and Chevrolet - remember that jingle? PS: My wife makes a wonderful prize winning apple pie! ...but neither of us plays baseball.

47 days after my trade-in, and my trade-in loan is still not paid off. Now I have 2 months with 2…read morecar payments. Completely illegal in California, as state law requires trade-ins to be paid off within 21 days MAX! Nobody is giving me any answers or sending me my sales contract, so I'm looking into legal options at this point since they lack the professionalism to fix their mistake that I literally have to pay for. For anyone else to be in a similar predicament, file a formal DMV complaint and a claim with their surety bond: Merchants Bonding Company Mutual, Bond #100249073

We needed to get a car for my dad ASAP! We had the pleasure to find Santa Barbara Auto Solutions!!!…read moreThe purchase was easy and Dennis definitely helped us feel safe and comfortable during the entire process! Purchasing vehicles is one of my least favorite things so THANK YOU SO MUCH for your patience and kindness with us We got help and guidance with basically everything related to the car even after the purchase. We couldn't be happier and look forward to keep doing business with them

I was referred to Santa Barbara Auto Solutions by a friend who had purchased a car with them last…read moreyear. I had shopped around at a few dealers locally, but was having trouble finding exactly what I wanted at a good and fair price. I spoke with Dennis, the owner, and we went over what I was looking for, including price range. Within a few days he was able to present me with some options that matched exactly what I wanted. He was very meticulous and made sure that every option he presented me with was in great condition, with no problems. It can be a little scary to make a big purchase without seeing , or testing it out first, but Dennis made the buying experience an excellent one. After narrowing down my options, I finally selected my new car, and a week later it arrived. He had it detailed and filled up the tank, which was a nice surprise. I was extremely pleased with the entire experience. Dennis was honest, efficient, and never made me feel pressured. He was extremely friendly and knowledgeable, and was always willing to answer any and all questions. 4 months later I am still happy and love my new car. I will definitely recommend Santa Barbara Auto Solutions to all my friends and family.

I don't know where all these one star reviews are coming from, I bought a car from Sia almost 8…read moreyears ago in 2016, a week later it had a problem with it's engine and it turned out it needed a recall. i called sia the man took my car that i had purchased and let me use one of his cars until he fixes it. when he found it it had to be recalled he told me it's gonna take a few months come pick another car of equal value!!!! this man is an honest man and my car has been with me since then i have a honda 2003. if you read this Sia is the man.

Amazing experience, I bought a Tacoma from them and the owner and Adrian were very patient with me…read moreand all my questions I had. Highly recommended.