I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

My feedback included 5 stars and the below:…read more Yes I do; from the moment I reached out to David Bradley until I drove my new Type S off the lot it was a great experience. The negotiations were minimal as we both knew the value of the vehicle for sale, I got a fair amount for my trade, and the entire team was friendly and welcoming to both myself and my son. I have to emphasize the friendliness and gracious welcome and interactions on my 2 visits to the dealership with David, Russ, Craig, Zach, and Cole. Their professional approach and attitudes during the ENTIRE Experience were exemplary and without a doubt the best I have ever experienced in 40+ years of buying a car. I hope management recognizes the value of having these folks on their staff and the importance they provide for your dealership when dealing with customers. I can confidently state that I will refer those I talk to about the purchase to your dealership and hope to return at some point in the future when I am in need of a new/used Acura or any other model in your family of dealerships. Again, thanks so much for a great experience and having such professionals on your staff. Now off on a drive in my sweet 2025 ACURA TLX TYPE S!!!!

Didn't work with American Honda on known issue with rear window exploding for no reason.read more

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Scammers. They scammed my mom out of an extended warranty for $4,000.00. She just got a call saying…read moreshe needed to purchase an extended warranty, that the one from dealership expired. Unbelievable. Scam the elderly. Pathetic.

Bought a 2025 Traverse RS go my wife and our deal was 12 free oil changes through GM. Keyword, GM…read moreaka any dealerships that are GM certified. Tried to get a free oil change in my hometown which are also GM certified and they told me they couldn't honor that deal but give me a discount. This is not what we agreed on

I bought a used car 2 weeks ago. I decided to get an outside inspection since I paid over 30k for…read morethe car. The inspection took place 7 days after purchase and I put 60 miles on the car. The drive shaft needed to be replaced, and a front strut was bent and needed replacing also. I notified the dealership of the 5k expense to fix the car. I was told the invoice was sent to the GM Seth Marshalek and he would get back to me. My mechanic notified the Autonation warranty and they opened a file for their inspection. This was all done 7 days after purchase. We're at 2 weeks now, the drive shaft is coming from Germany, 3 to 4 weeks. By now I've contacted the salesman, he requested by text the invoice and inspection from my garage again, which I sent. I followed up with a call and left him a VM. They never opened the text I sent. I haven't gotten called back. I don't have a car for probably another month. Do your due diligence before signing a contract for a used car there, or don't do business with them. They don't return calls.

Went to get a diagnostic on my car. They gave me a invoice totaling $1700. Said I needed a new…read morebattery too... I said I had just got a battery a month prior and he scratched it off the recommendation list. Seems super shady. I won't be back

If you would like to take your car to a dealership and have it ignored for a few days you take it…read morehere. This dealership really lacked proper communication skills and good customer service. Really makes me wish I didn't have a mazda when in fact, I love this brand. As a manager of another company and seeing this happen to your car, it's really frustrating because the issue is easily fixable.

They do an excellent job of acting the helpful, caring small business, but it is a facade. The…read moreinitial process was great, and we felt well taken care of, only for us to find out later that they blatantly lied all over the place. They also did not know basic information about the vehicle that would have been apparent even to many car novices, so I would surmise they take vehicles straight from auction to sale without any sort of inspection. If you do go to them, buyer beware and do your due diligence. EDIT for clarity re: the owner's response. I did NOT send a third party, that is semantic word smithing to avoid accountability. The person they are calling a "third party" is my husband, who is the primary owner of the vehicle in practice, if not on paper. Calling him a "third party" because we chose to purchase in my name for better financing is laughable. Yes, we were remiss in not getting an independent inspection and that is our lesson to learn. However, our mistakes do not excuse unethical business practices such as lying about where they obtained the vehicle.

I had an amazing experience. I wasn't in a great position to get into a new car, my car was having…read moreissues and I would have some form of negative equity in doing so. Not only did Anthony and Ron help me get into a new and better car with lower miles, BUT they got me nearly the same monthly payments I was already paying. They gave me more on my trade in than I was expecting with some of the things on my car needing tending to (and comparing to the Kelley blue book trade in amount). They were very transparent and non-pressuring. I am absolutely in love with my car and I appreciate all they were able to do to make this happen for me and not turn me upside down or to where I had payments I couldn't afford.

Josh the service advisor, and dylan the one of the other main guys in the service department are…read moresuper friendly, funny, knowledgeable, easy to talk with, and not always straight down to business, the people over there never make you feel like you need to be in and out of their dealership, they are their to help wiether its with service, sales, or simply getting quotes on parts. The parts department is super helpful and knowledgeable aswell and going in and being able to look at the oem diagrams of the car is really nice when needing specific stuff and they take the time to do that and aside of all that their waiting room is comfortable and clean with coffee, other drinks, and a lot of audi decorations / accessories if your a car head, along with their shuttle service if your having your vehicle worked on and want to go home or anywhere close to not be just sitting at the dealer, super friendly people that run the shuttles and very easy to communicate with keeping you updated on your vehicle and letting you know when they will be on the way, all of the guys in the service department are also stellar! From sending you video updates of how everything is going and keeping everything how it was before and clean! Their show room floor is beautiful with all the wall art and inventory, everyone has been absolutely amazing everytime we have been down there!

Bought a '14 Audi from them. Asked important questions about Audi and history of oil leaks-even…read moresaw the 50 point inspection a they did before selling the car - all checked out at that time. I had car one week, oil low light came on. Brought back in and was quoted repair bill $1600 above what I paid for originally. When I became upset they assured me the quote was for possible future repairs and they added oil. Left and a week-half later same thing. Took the Audi to different mechanic who nicely said Audi Spokane sold me a bad car. Called Audi Spokane Valley to see what they would do and was offered a different car that was even older that would cost me money. They'd take the Audi back at their appraisal which expected to be less than what I paid and less than the new/old replacement car. Sales Manager Mike Hagan continued to debate the quality of the car he sold me. Honesty, Integrity , Customer Service all-in-all horrible! More concerned with moving cars off the lot than trying to sell quality cars.

I was shocked to look this place up and see lower review scores than what I experienced. I was…read morelooking for a car for my daughter for months and a VW Golf popped up on auto trader which was at this dealership. I'm from out of state but was willing to travel to get the right car since the Golf's are pretty hard to find right now. I reserved the car through their website. It didn't even require a deposit though I was willing to do that if necessary. Their website system for reserving was good and the next day the online sales manager called to work through details and put me in touch with Gavyn who was a new sales guy (just graduated high school). Gavyn did a video walk around of the car for me via FaceTime. I booked a flight to pick up the car. Gavyn was sick the day I flew in so Jordan stepped in. He picked me up from the airport which was super nice. Great guy, friendly, honest. Did a quick test drive and the car was indeed what they said it was, which was a relief after flying up there sight unseen besides FaceTime. Paperwork was a little slow because their usual finance person was out sick so a woman from the Subaru dealership stepped in to process everything. Although she offered a bunch of extras as dealerships always do, she wasn't pushy at all. Because I was buying from out of state they set up all the registration stuff for me which made it super convenient. The DMV's across WA and CA are slammed so it took a few weeks but sure enough the registration paperwork was all in order and as simple as could be. There were some rubber floor mats we realized we're missing when I picked up the car. They had them shipped to my home address. This was literally the best car buying experience I've ever had and I've purchased at least 10 cars since my early 20's. I've had some other positive experiences and some negative ones as well. But honestly, the team at this dealership was incredible. I kept waiting for the bottom to fall out and for some terrible surprise based on general car buying experiences but I can vouch for Spokane VW without any reservations at all. My next VW or Audi purchase will absolutely be with them as well, regardless of them being out of state just based on this experience.

MAD COW REVIEWS: VOLKSWAGEN EDITION…read more MOOOOO-ve over, folks. Mad Cow has a dealership review. My wife has purchased multiple Volkswagens from this dealership over the years, so this isn't based on one random visit or one bad afternoon. She has given this place plenty of business. Unfortunately, the experience has reached the point where even this bull has seen enough red flags. Her Volkswagen has had its share of problems, which has meant plenty of interaction with the service department. Most recently, she dropped it off for service and it sat there for several days. When she finally got it back, there was a new feature we definitely didn't order: A broken windshield. Here's the part that really gets my horns twisted. The dealership acknowledged to her that the windshield was NOT broken when the vehicle was there being serviced. Yet instead of simply addressing the problem and taking care of a longtime customer, she has repeatedly been put off. And put off. And put off some more. At some point, you stop chewing the cud and call it what it is: terrible customer service. Mistakes happen. Cars get damaged. Things go wrong. What separates a reputable business from a questionable one is how they handle it afterward. Take responsibility. Communicate. Fix the problem. Move on. Instead, my wife's experience has repeatedly left us feeling like we're dealing with the stereotypical old-school car dealership routine: delay, deflect, minimize, and hope the customer eventually gets tired of asking. She has purchased multiple vehicles here. She deserved better treatment than this. Mad Cow's advice? If you do business here, document your vehicle's condition when you drop it off, take pictures, keep your paperwork, and don't assume a problem will automatically be handled simply because it's the right thing to do. This bull is officially udderly unimpressed. Mad Cow Rating: Too many red flags. Not enough accountability.