Ethan our salesman would literally say anything to try and make a sale. The guy lied about basically everything, tried giving my fiancée a 17.5% rate when she has a 700 credit score. This place is actually a joke and extremely insulting wouldn't recommend read more

This place is shady as hell. The salesman was great! We found a car we loved and made an appointment to sign documents. The car was located in California so it needed to be shipped. We were told that the transport fee would just be included in our loan. We showed up excited for our new car and signed documents to buy. They ran our credot (which is exceptional) then showed us really high rates that were 3-5% higher than anyone else. Then he told us that we needed to pay the shipping up front. Then they told us that the car we wanted was no longer available. What?!?!? They ran a hard check on out credit and the car had already been sold! When i spoke to the sales manager he told me how busy he was and that he had been out of the office for a couple of weeks. I told him that those were lazy excuses and that they should have ensured the car was available BEFORE running credit. Sneaky fees, dishonest managers, rushing tbrough steps. This place was a trainwreck. Never spending money here and no one else should either. I feel sorry for the salesman whose boss made him look like a fool. read more

Awesome service advisors Patrick and Leon. I feel I was dealt with honestly and my car received the care and service I hope for but don't always receive. Highly recommend read more

I took in my car for a warranty job because it was burning oil and on my 3rd visit for the same thing they crashed my car. They said they would take care of it and gave me a loaner while it was repaired but it took 3 months to fix the damage and the car. They did do my rear brakes because of this but it's a headache that still isn't over. The paint wasn't done correctly so I had to take it back to the collision center where they said it would be done in a day. Now I'm being told I can't get an update on the status till Monday. That's 5 days without a car. Avoid this place like the plague read more

The recall notice from VW indicated recall repair work would take approximately 2 hours to complete. Scheduled an 11:00 AM service appt. Dropped the car off on time. It's the following day and recall work still not completed. I've bought two vehicles from this dealer. This will be my last. Bruce Market Spokane WA read more

I was shocked to look this place up and see lower review scores than what I experienced. I was looking for a car for my daughter for months and a VW Golf popped up on auto trader which was at this dealership. I'm from out of state but was willing to travel to get the right car since the Golf's are pretty hard to find right now. I reserved the car through their website. It didn't even require a deposit though I was willing to do that if necessary. Their website system for reserving was good and the next day the online sales manager called to work through details and put me in touch with Gavyn who was a new sales guy (just graduated high school). Gavyn did a video walk around of the car for me via FaceTime. I booked a flight to pick up the car. Gavyn was sick the day I flew in so Jordan stepped in. He picked me up from the airport which was super nice. Great guy, friendly, honest. Did a quick test drive and the car was indeed what they said it was, which was a relief after flying up there sight unseen besides FaceTime. Paperwork was a little slow because their usual finance person was out sick so a woman from the Subaru dealership stepped in to process everything. Although she offered a bunch of extras as dealerships always do, she wasn't pushy at all. Because I was buying from out of state they set up all the registration stuff for me which made it super convenient. The DMV's across WA and CA are slammed so it took a few weeks but sure enough the registration paperwork was all in order and as simple as could be. There were some rubber floor mats we realized we're missing when I picked up the car. They had them shipped to my home address. This was literally the best car buying experience I've ever had and I've purchased at least 10 cars since my early 20's. I've had some other positive experiences and some negative ones as well. But honestly, the team at this dealership was incredible. I kept waiting for the bottom to fall out and for some terrible surprise based on general car buying experiences but I can vouch for Spokane VW without any reservations at all. My next VW or Audi purchase will absolutely be with them as well, regardless of them being out of state just based on this experience. read more

AutoNation Volkswagen Spokane - Daughter's new Golf! - Car Dealers Near Me - Spokane Valley, Washington

I have gotten service done before here, but this place seems to have taken a nose dive with service. I needed a repair for my VW. They said they didn't have the tool to complete the job. Not a good look. It strikes me as odd that a VW service wouldn't have the necessary tools to complete a repair job. The tech said "we must have lost it." Not a good look. Then they said it would be a month to get the tool. I called a month later, and then said it would be 1-3 months to get the tool. So I took it somewhere else and it was rapidly fixed, as they had the proper tools and were significantly more professional. On top of this VW service did their inspection, which cost like $170. So I basically paid this amount and had nothing done because they didn't have the tool, which I didn't know until after the inspection. This was a waste and I'm trying to get a refund. Try to send a complaint and good luck. Nobody picks up the phone. Couldn't even leave a message. Then they have an AI text service that is completely annoying and inefficient, and they don't get back to you when it says "we will get to you very soon." And that never happened. No place to leave an email on the website. Overall, very disappointing and unprofessional service. read more

We took our VW car in this morning to have the siphon pump replaced due to a manufacturer recall. When we got home we realized that a bunch of the functions that worked this morning were no longer working, such as lane assist, blind spot, rear traffic sensors, and parking alarm turn-off button. We also get a Start-Stop Error along with other items that are now not working. This is not the first time we have had this car worked on at Autonation Volkswagen Spokane only to have it be returned with more issues. Every time they touch our car we have to take it back which is costly and inconvenient. When we call to discuss the issues they make it sound so trivial and say just "Bring it back in and we will get it fixed" "What day would work for a return visit". They do not acknowledge that it takes our gas, our time off from work, and someone else's time for our drop-off and pick-up since we live too far away for a courtesy car ride and they are too slow to wait in the waiting room. So frustrating and unprofessional! DO NOT LET AUTONATION VOLKSWAGEN DO ANY SERVICE ON YOUR CAR!!! In addition, we (the customer) go out of our way to resolve issues that started with AutoNation working on the car or recall and they can't even have the car washed as a small thank you and sorry for all the inconvenience. All they say is, "Thank you for being a loyal customer". Since this review, I have been contacted by the Service Department Manager and they appear to have heard my frustration and numerous calls. I have another appointment next week for Autonation VW to determine what they need to do to correct the issues that have arisen since taking our car to them. Therefore, I have moved my 1-star review to 2. Hopefully, they will give me cause to add more stars after next weeks appointment. read more

Let me start be saying I don't trust sales people, just as a general rule. Exception to the rule, Jason Wisher. I drove out to Autonation VW in the valley because they had three vehicles listed that I wanted to see. I also have two other dealerships in mind due to their inventory also potentially meeting my specific needs. Never bothered with the other two. Mr Wisher showed me all vehicles I wanted to see, gave me an honest appraisal of the differences (which I already knew because of my own research) and then let me go from there. He answered all questions honestly or with an "I'm not sure, I'll find out". Chose the one that was best suited to my and my wife's needs, verified that I was correct about a few points, and sealed the deal. Great experience with this gentleman, I can see why he has been there for over 15 years. Highly recommended. His finance folks were also superb, explaining everything, and NOT pressuring me to buy extras. I really appreciate that! Great folks. Pete read more

Writing this as I sit on hold waiting to find out if my car is ready to be picked up. This is a follow up warranty service. A few months ago I took my car in and they diagnosed the issue. I had to wait for a couple months for the part to come in. They never called to say the part was in, I happened to call and ask about it. Took a couple weeks to get in to get the part installed. Dropped off my car first thing in the morning and left it all day. As usual with this place, they never call to give a status update. I called, waited on hold for 10 minutes. Hung up and called back later. I'm not on hold again for another 10 minutes. I have no idea if my car is ready and it's the end of the day. If this wasn't free warranty work, I would NOT go back here. In fact, I'm thinking of taking my warranty work to Post Falls Volkswagen. read more

This place is a joke! Scheduled an appointment, and couldn't get my car in for over a month. That wasn't the problem. Two weeks after I make the appointment, I get a text saying it was canceled due to staffing issues. Then the day of the appointment, I get an email telling me I missed my appointment. I called them and asked what was going on because I really wanted the appointment and they told me I missed it. I asked them if it was truly canceled or not. The woman I talked to said it was canceled, but I could've still brought it in if I wanted to. What does that even mean?? She didn't even seem to understand what she was saying when I asked her to clarify. I wrote them an email expressing my frustration and they never even responded. read more

Don't buy from this dealership, new or used! If you still choose to do business, make sure everything discussed and agreed upon is in writing with deadlines. The only hope of getting what was agreed upon is to call and email daily and even then, they don't deliver. Be advised that once they get their $ and you drive off the lot, they don't remember you or give a rip what you need or what they agreed to do. I had to park my vehicle when the temporary license expired, the dealership not only overcharged me for processing the license and registration but then sat on it for weeks. It was sent only after my second call when I had to get aggressive with them. You'd think they had never done this before. Zero manuals were in the vehicle, so the manager agreed to provide them. Months of emails and phone calls and I still don't have all the manuals. read more

Extending a warning to anyone owning an Audi needing service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor communication and the likelihood of a week or more wait for minor work. To add to the extremely poor service, my Q7 was returned to me with damage in multiple areas. Texts, pictures and VM's informing me were contradictory depending on which tech was responding. Their gross negligence, in writing, will be helpful filing a claim. As mentioned in other reviews, the service manager, Randy, is dishonest and arrogant. Do your research before coming here and if you do, take before pictures of your car and give them a copy of noted marks or damage on arrival. read more

They have had our car for over a month for what was supposed to be a 4 hr repair. We have had repeated promises that the car would be done with no follow up or updates. They do not return our calls & when we went in person, the sales manager was not there. We were treated rudely & given the brush off by the person who was there. He would not even tell us where are car was so we could get something out of it. At least we kept one fob so we could use the panic button. Worst service ever!!! read more

I had a bit of an issue ordering an accessory for my new 24 Camry Hybrid. . I tried ordering online, but the site would only reference me to dealers on the other side of the state. I messaged Toyota to ask why. They messaged me back within 24 hours and wanted to know what was needed to resolve whatever issue I had. I explained to to them and they ask if they could contact this dealership on my behalf. I ok'd it and within 5 minutes, someone from this dealership called me and within 3 minutes resolved my issue to my satisfaction. That is great customer service. read more

Baught an audi q5 while on test drive the engine light was on .I was told If I baught the car that it would be fixed .it's going on 5 repairs and 40 days .I've had the car a total of 5 days since purchasing. Anything they can do to make a sell. beware I was sold a lemon .Darius ballou and the rest of the team will sale u garbage and they can't make it right .worst experience I've had when purchasing anything. Beware of spokane audi Volkswagen. read more

Outstanding service, honest group that really appreciated my business. Highly recommend

Don't give them your phone #. Ridiculously pushy even after being told repeatedly I would be in to test drive when I was ready . Repeated texts and phone calls . Lost my business read more

Lacey was OUTSTANDING! Early this afternoon we called in a panic because our daughter's (student away from home) car wasn't holding a charge and AAA jumped it 4x over the last week but kept saying the battery was fine. My poor girl was driving around not able to turn the car off! I called over to VW. Lacey immediately understood that she couldn't be stranded and we had to get a new battery installed immediately. She moved heaven and earth to coordinate! Now our daughter is back on the road in a safe car with no fear of being stuck. MANY MANY THANKS to this phenomenal employee who patiently and thoughtfully manager our chaos!! Thank you, Lacey!!!!! read more

I would like to recognize John Ward for his outstanding, professional service. He made our car buying experience the best we've ever had, which we all know can be stressful. John was pleasant, trustworthy, and made us feel comfortable with no pressure. We will be recommending him to all our friends and family. He was that good! P.s. we LOVED his accent (: read more

Had one of the best car buying experiences there recently. Great experience from sales, management and finance.

Their service leaves a lot to be desired. If you take your car here prepare to be deceived put on the back burner and forgotten about.

COVID-19 requirements to wear masks and physically distance from others is not being enforced. There was almost no compliance with wearing masks nor physical distancing during my visit today, despite signs requiring both, all with company logos. Clearly making this a company mandated policy. Almost all of the employees, about a dozen that I saw, and customers, a family of two adults and several kids plus another adult male are interacting at close distances without masks. There was one elderly woman with a mask, waiting. She is the reason this is important. This business is failing to establish a safe environment and is creating trust issues. Daily new cases in Spokane are breaking records and showing consistently high numbers (https://srhd.org/covid19cases#entry:27434:url) Management here is not showing any concern by not enforcing the state mandated use of masks in public spaces (https://coronavirus.wa.gov/information-for/you-and-your-family/face-masks-or-cloth-face-covering). This is not safe. Seriously, wearing masks is an established practice for reducing the spread of COVID-19. Not wearing a mask is weak and lacks compassion for customers and employees who are in this shared space. BTW, I did not see any hand sanitizer. There were a few employees wearing masks correctly. One of which was the one who brought my car up front. But I wonder, was the interior sanitized after service? The employee who brought it up did not take the time to wipe it down. These are the things that build trust, or tear it down. read more

AutoNation Volkswagen Spokane - Practice Social Distancing, 6 feet - Face Mask Required - Car Dealers Near Me - Spokane Valley, Washington

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Where's my car? Been waiting a month and not one person has returned my call, not even a smoke signal. Just complete silence. Good job guys!

If I could give them 0 stars I would. My car had an issue and they told me it would only take a month to fix but now it has been almost 2 months and every time I call them about it supposedly being "worked on".Also they apparently only have one person that can work on my car and when they are not there it just sits there without getting worked on. I also find it hard to believe that a service center that only services VW's and Audi's doesn't have the parts to fix those cars. Now that I have my car back from them I will never be taking my car back to them due to the horrible service they provide. I would recommend anywhere but this place to get your car fixed. Don't waste you time and money with them because it seems they are pretty incompetent at doing their jobs and cannot fix the only cars their services center fixes in a timely manner. read more

This dealership doesn't even deserve 1 star. The worst dealership I've dealt with and I've dealt with a lot. I bought a used vehicle and reviewed all the repair records and CARFAX before purchasing. Long story short- the car ended up needing over $6000 in repairs and many of the needed repairs were claimed to have already been fixed based on the paperwork they gave me. The majority of the necessary repairs were serious safety risks. I Could not drive the car after purchase and it had to be towed to a shop. I went back to the dealership to talk to them about the issues and one of the salesman acknowledged they've been having problems with cars they are bringing over from the Auto Nation dealers in the Seattle area. So they admit these cars have problems and then sell them with known safety problems. The manager or the salesman who sold me the lemon never reached out to me to address my concerns. Also, they offer gap insurance for almost $1100- that borders on predatory lending especially when I was able to purchase it from my lender for $350. read more

Awful awful awful!!! Wish I could give it no stars! Have a 2021 Atlas and it has a recall with no fix. Called for a week straight and had to call sales when my car finally left me stranded because service center does not answer or call back. Finally got my car in but they don't communicate and do not provide loaners. Do NOT get an Atlas or shop here. Have walked in either on employees fighting or their too busy in a conversation amongst themselves to help. read more

We went in on Christmas Eve to look at a vehicle after feeling very uneasy about Post Falls VW. They were pushy and were trying to get us to buy with a sketchy finance deal. So we went over here and Gezz and John Carey were phenomenal. It was in the middle of an ice storm and they had the vehicle we were interested in pulled into the service bay and warm so we could check it out. Gezz did a great job trying to narrow down the features we needed and went to work. John Carey the sales manager was very kind and friendly and never rude or pushy. We reserved an incoming 2023 Atlas that will be perfect for our growing family! Definitely love the atmosphere at Autonation Spokane Valley VW and will continue making the drive to Autonation for our future car dealings! read more

Ordered an ID4 EV awd in October 2021. Because of VW production delays I waited 17 MONTHS for delivery of what became a 2022 model with commensurate price raises. It arrived near the beginning of March 2023. I was down in the southwest and said I couldn't make it back up until the end of the month (I don't live IN the Spokane area but further south). Auto nation salesperson said his manager wouldn't hold the car beyond the 31st. We agreed. Even though I had $500 down on the car they sold it out from underneath me on the 28th. This is all in black and white and can't be reasonably disputed. Major contractual and moral lapse. read more

Worst oil change experience of my life! I've waited for oil changes before but not like this. My wife not only made an appointment she was told would be a quick 30 minutes in and out but ended up getting out over 3 hours later. When we asked what was taking so long the only response was "you've only got one car in front of you". Well 3 hours later and after watching multiple people that came after us come and go I can officially say I will never come here again or wish this hellish experience on my worst enemy. This place sucks and the people who work here should be ashamed of what they do to people. read more

We recently purchased a used '19 Jetta from Volkswagen of Spokane. The sale went fine, but the car has had nothing but issues since. Has been back to dealership four times for repairs and within days there is a new issue. Parts are never in stock, resulting in return visits and communication with the service department and between the sales and service department is appalling. Wait times are incredibly long, even if only for diagnosing the issue. This will likely be out first and last purchase with this dealership! read more

Autonation Audi/Volkswagen in Spokane Valley, Washington is the worst dealership I have ever dealt with. They failed to honor their promise of repairing our vehicle and now we are stuck with unexpected expenses that were supposed to be covered by the supplemental warranty we purchased. The general manager provided weak excuses about the warranty not covering the necessary part, despite us being assured otherwise. It took months of persistence just to receive a callback. When we finally scheduled a service appointment, they gave us conflicting information about the deductible, changing it from $100 to $300 and then to $200, claiming it was out of network. We had to physically show up at the dealership and demand action before anything was done. The general manager made empty promises to take care of the deductible, diagnostic fee, repair, and rental car, but they did nothing but waste our time. The repair was eventually subcontracted to George Gee in Liberty Lake, where Mark and another helpful individual fought with Autonation for hours to get the repairs approved, although it ultimately fell through. Six out of the eight months I've owned this vehicle have been spent trying to resolve the issues that arose shortly after purchase. Despite cancelling the supplemental warranty and receiving only a prorated refund, the problems remain unresolved read more

Heading to CDA and our Passat from Salem started having problems. Stopped in for service and was surprisingly shocked at how nice they treated us when we were so stressed out. We walked around the showroom and met John the New Yorker. What a guy. While BSing with him my wife noticed the passats were on sale and so we thought why not take a look. Needless to say we left in a 2017 Passat for less than our 2014 was on payments. Great experience is an understatement. It's nice to see you can actually talk to the managers without being pressured. Thank you again John and Spencer for helping us when didn't need too. Patrick and Tara read more

Worst VW Service Center I have ever experienced. It took an incredible amount of time for my oil change. I was called and told my car popped a check engine code (that was not there when I dropped it off) and was asked if I wanted it checked out. I did. They read the code but couldn't figure out why. After hours of waiting, I said I just needed to leave. They said the check engine light would come back on. Fine. Except it did not ever come back on. I was charged $125 for them to check a code that was not there when I dropped it off and was not on when I left. Waited 45 minutes for them to wash my car, and it was still dirty after being washed. At this point, I was too mad to care. I waited for the typical follow up phone call (one that I always received within 48 hours of service at every other VW service center I have worked with), but here we are a week later and no follow up. Once my warranty is done, so if my business with this center. Or maybe sooner; Post Falls isn't that much farther. read more

I had Incredible service. Spencer and the rest of the sales team were very helpful and easy to work with. I got a 2015 Jetta TDI SEL. Wow what an incredible car. I would recommend this dealer to anyone. I've had the car for a week down and it drives fantastic and is still incredibly comfortable. I brought it in today 29 May 2015 to have the radio volume knob looked at because it popped off and they are taking great care with their customer service. read more

AutoNation Volkswagen Spokane - My Beautiful 2015 Jetta TDI SEL - Car Dealers Near Me - Spokane Valley, Washington

I just bought a new 2023 Taos in March this year (2023). By August, my breaks started screeching VERY loud so I took my car in to the service center. They let me know that there was a manufacturing issue with the breaks so they fixed the breaks and they were covered since it was a manufacturing issue. A few days later I noticed my car was STILL making noise. so I took it back and they told me that the rotors were bad as well, another manufacturing issue. however, although this is also a manufacturing issue and in no way my fault, they are not covering it to be replaced. a brand new car with manufacturing issues that they are not covering. for a company that sells luxury cars I am very disappointed with how they treat customers. the roters were bad when they changed my breaks and they refuse to change the roters unless I pay almost $1,000. again, this is a BRAND NEW CAR. AND THEY ARE NOT COVERING A MANUFACTURING ISSUE. this makes no sense. will never be purchasing another car from them again. This is absolutely ridiculous. read more

I scheduled 2 appointments for my daughter with the Service team. In each instance, she elected to wait on-site based on the staff's feedback for estimated time to complete the work. In both cases, the time to complete extended several hours past what they originally told her. Further, when she asked for updates after the original time had passed, the team wasn't accurate in providing a new completion time. Since my daughter drove from Pullman so we could get the work performed at a VW dealership, it was doubly disappointing, as she had significant time invested before setting foot on property. read more

This is the craziest service department I have ever seen. A simple diagnosis took two days even after I pointed out a similar repair found on YouTube (at least take a moment and check it out before reinventing the wheel), the new tires that were ordered ahead of time could not be found even though I was told they had been set aside, had to pay out of pocket for a rental car even though AutoNation caused the delay. I thought they might be better than Post Falls VW but apparently poor service and incompetent service techs are the new VW standard. Certainly would never recommend a VW even to my worst enemy unless you want a car that spends half its life in the shop for repairs. read more

Our sales consultant Spencer Mittan did his very best to work with us and tried to get us great deal he deserves the 5 stars. The sales management team though is the worst I have ever dealt with. We tried to reach an agreement on a vehicle and to just flat out say NO. Not even a let me check if that is possible or let me see what i can do just a NO. Put it this way, a $50k+ vehicle deal wasn't made over a 50 dollar dispute. Its sad we had to drive all the way to the West side (Seattle) to get a vehicle, but they worked with us and listened to what we wanted and did their very best to earn our business and they did. read more

Brought my car in a few weeks ago for air bag recall..they fixed it but air bag light came on today (couple weeks after repair)..went to have them reset and had to make appointment for 6 weeks out..by the way the appointment for air bag replacement was 8 weeks out...Not acceptable...They had major attitude and said I could wait for it ..it would take 2 hours..this was their mistake ..not sure why I am so inconvenience..will NEVER go there again...horrible management.. read more