Crowded with customers searching for deals. The back wall had an extra 20% off prices. He tried on…read moresome different styles in high tops and mids. Came down to two styles and finally he picked the more neutral color as it would go with more items. He was sad they didn't have Air Jordan's in the black and white color. The associate did check on us and showed him where other Air Jordan's were located. The checkout line was long but they had plenty of cashiers and it went pretty steadily.

Nike is Nike. I was just perusing when I met Dr William Westmoreland. What an exceptional person,…read morehe recommended some great products for me. Knowledgeable about life and products. The selection was good, what I couldn't find, he did. The sales on the hoodies were great this trip. Found two hoodies marked down to $34.95 plus my Veteran's discount. Great find. This is kind of customer experience I love to have while shopping. This store has it right.

He tried some shoes on but they don't have mid or high top styles which he prefers. We used the…read moresizing tool to make sure of his shoe size. Prices are comparable to other brands. An associate checked on us. Although he liked the shoe he tried, it wasn't what he had in mind so we didn't purchase it.

I brought back a return that I purchased on line. Brynn was amazing in returning my shoes and…read moreordering a larger size to be delivered my home( 1 hr away). Bryann made the transaction so easy. Thank you for great customer service!

Came in to look at the new styles and they didn't disappoint. The new Valentine's designs are cute…read more Nice colors. And so many cute bag charms but I couldn't justify paying the price for them when I could buy a bag instead. Since he was with me we looked through mens and tried on some of the jackets. Found a couple of purses for gift items on sale. Associates were friendly.

They always have the best customer service here, so friendly and helpful without being over…read morebearing. Love that I can always find great deals for quality bags. My Mom loved the purse I bought her for Christmas

I was very impressed with the helpful staff. I had a raincoat that I bought at a store over a year…read moreago. I have not even taken tags off, but I am now 3 sizes smaller. I went to North Face to get a new coat for an upcoming trip. On a whim, I brought old raincoat along. They gave me 40% of tag price toward a new raincoat. They were very helpful, and frankly I did not expect even the amount they offered. Great staff.

Store manager Rylee told an African American woman that a Northface coat she returned for feathers…read morebeing found in giant balls could not be returned an honored by Northface return policy. The woman told Rylee the condition of the coat over the phone and stated Rylee told her she would allow her return it and get another one free. After being reminded of that Rylee then said she take an extra 30% off of a lowest new coat. The coat she bought was identical to the one she brought in. Instead of of 80% off with 60% off and 30% that woman had to pay over $100 for a $350.00 coat. We were flabbergasted by Rylee acting racist and not following the free return lifetime Northface return policy. As the customer took pictures of the returned coat we did too. It's disgusting.

Was checking and and told the associate I did not want to give me email, twice. At the end he gave…read moreme my sports bras and didn't even offer a bag to put them in (I would have paid for a bag). Please tell me what women possibly wants to carry around her bras for the world to see out of a store? Very unprofessional.

I visited this store yesterday afternoon Sat., 4/23, with my family, and we were very disappointed…read morewith the level of customer service we received. We waited in line for 15-20 minutes while three employees were standing near the front registers, and it was clear that they were more interested in chatting with each other than helping customers. When another female employee came back from break buried in her phone I reasonably asked "would it be possible to call for help so that another register could be opened--customers are starting to leave." She responded by snapping at me and sharply said "we're understaffed, the whole world is understaffed and we're doing our best," as if it was my fault. I have never been treated so rudely by a retail employee. I responded by affirming that I knew the world is understaffed and just asked if it were possible to call for help customers might not leave. She continued to argue with me and asked "would you rather have employees helping with the fitting room or register?" It took uttermost control not to respond to her unprofessionalism. She then begrudgingly opened a register to help customers murmuring insults under her breath as she did. I felt humiliated and embarrassed in front of my family and others who were in the store. I understand that employees might be under a lot of pressure these days, but that is no excuse for treating customers so disrespectfully. We have been long-time Under Armour fans, but this experience has left a very bad taste in our mouths. Afterward, my 4-year-old son told me, "I didn't know girls could dress up like bad guys." Sadly, we will think twice before returning to your store or recommending it to others.

This is a great sized RH outlet store! Huge variety of items, well stocked and many of the items…read morewere in pristine condition. My husband and I are huge RH fans because of the quality of the products: some of the best in the market. The value you can get at an RH outlet is tremendous if you are patient! We have furnished much of our home traveling to RH Outlets around the country! Remember, even shipping an item can save you a significant amount of money when you consider retail costs. I knocked down this store for one reason. That is because of the service level. Unlike other RH stores, be it the retail or outlet store, we were not even acknowledged at the Castle Rock store. Even after taking our time walking the entire store. Recommendation: if you know what you want, know the RH product and want a great value I highly suggest stopping in. If you are expecting a high level of service, you may want to consider doing your homework first.

I'm a fan of RH. I like checking out the outlet centers to see what was rejected by other…read morecustomers. It's like a box of chocolates. The selection of sofas, love seat, lights and fixtures is very cool. The prices are a fraction of the mainline store. If you're not sure what to purchase the staff is laid back and will allow you to browse as long as you please. No pressure from the staff. You can furnish an entire house on a budget.

I asked for a price on a watch and also inquired if men could wear it. The male associate who had…read moregreeted me when I came in told me if he was a certain kind of guy he might. He didn't tell me the price and I inquired if they had a men's version of a square faced watch. He walked me to the men's case. He was fine but the disdain I felt from his tone turned me off. No one else spoke to me. They weren't that busy. I walked out and spent my money at their parent company Coach. Seriously, your products are not that great quality for the amount of disdain you have.

Had the WORST experience here today! Came in to get a gift for me and my friend, matching purses…read moreand bracelets! I gave the gift and it ended up being the wrong bracelet. After coming in today to get a refund I was met by a lady who "first day" it was on the register alone, she guided me to the selection to try and find the correct one, I ended up spotting it a second after she walked away, as she was walking up she started helping other guest and we had to wait. After waiting we were met by a male manager who was the one who picked out the original wrong item, he was defensive from the jump, asking me where the originally bracelet was and this and that. After explaining to him his worker has it, and explaining how rude she was, she then took her into the back for 10 minutes "looking for the item" them came out, after waiting for him for over 15 minutes I expressed my concern that I wanted to leave and what was taking so long I was met with rudeness again, by the end of it, I was being called racial slurs, and had to leave the store. Never coming here again.

I love Eddie Bauer. And I love Eddie Bauer outlet stores even more. I live in Canada now (where…read morethere are no EB outlet stores), but I used to live in the States and shopped at EB outlet stores all the time. This was my first visit back to the States in a long time, so one of the first things I did was to find and visit an EB outlet store! The Outlets at Castle Rock (which makes me think of Fraggle Rock) were very nice. Access to all the stores is outdoors, so I'm sure there are times of the year when it's not so fun to shop there, but the day I visited in March 2017 was surprisingly warm and sunny. The Eddie Bauer outlet store is nice and big, with a large selection of new and clearance items. The employees working that day were very nice and helpful. While there were only 2 employees in a very large store, it was also just after lunch on a weekday in March, and it was not busy at all. They were having a sale the day I visited where everything in the store was an additional 40% off with a membership card, so I admit, I went a little nuts. I had just spent the last 2.5 days driving, so I was in some desperate need of retail therapy and this hit the spot completely. I was able to buy a large selection of items at a very reasonable price. I would highly recommend a visit to this outlet store if you're ever in the Denver area.

This is an outlet store that truly deserves a review!!!…read more Shopped here last week on my trip to Colorado. Good sized store with 70%, 50% and 30% off racks. First of all I'll let you know that I'm picky with quality and style and usually don't check out 70% off racks without a friend tipping me off first. Shocked! Great down coats, vests, sweaters, fleeces and tops 70% off!!! Terrific 50% selection, size and quality. Purchased an adorably styled EB premium quality Goose Down 550 blk vest with a soft kind of microfiber outside (reg $59.00 for $16.00 - 70% off + 10% coupon). Purchased an adorable peachy/pink color high quality Sherpa front zip extra warm hoodie with a thick sherpa inside (reg $49.99 for $22.49 - 50% off + 10% coupon). This 2nd item costs a lot more on EB Internet discount sites. I wanted to buy a lot more but this was at the beginning of my trip so I used restraint plus they were closing and actually stayed open a few minutes later for us because i was sooo excited and really still wanted to go wild and buy more.