My son had very good care at Pain Institute. Dr Palencia diagnosed my son at the first appointment…read more He had suffered for 6 months, without pain meds, and Dr Palencia diagnosed him and gave him pain med the very first appointment. Hector PA is very nice, caring & compassionate which is who my son usually saw. The staff is very polite and the office is very nice and clean. Dr. Palencia however, did ask not to see my son anymore after a urine test. He is very strict which now We understand why and it was a hard lesson learned, but we sure learned and in the long run his strictness was very helpful to us. It will help My son in the long run Beautiful, large, clean office which is a rarity.

Don't go to this QUACK! He argues with you about your care out loud in front of his staff and other…read morepatients. His office staff is RUDE too.

You'll be more than just a patient at this office as this man really goes out of his way to NOT…read moremake you feel like just another number. His quality care is unmatched & we love Josie!!

The most condescending arrogant doctor I've ever encountered. I understand wanting to be reimbursed…read morefor services but to berate a patient clearly in need of help because of a perceived lack of ability to pay (not even close to true) and to accuse a patient of being noncompliant without even asking one question is unethical. Not only that, as he's berating the patient he's hawking his book! I don't need good bedside manner but I need my brother to be treated with human decency One star ONLY because zero star not available

This dr only does epidurals. If u need immediate pain relief, do not go to him. His office does not…read moreprescribe anything and they do not seem to care about how much pain you are in

The wait time is horrible. My husband comes here for injections in his back/hip and they have been…read moregood about trying to figure out what's going on. HOWEVER, we show up 10 mins before his appointment to check in and he doesn't get called back until 30mins to an hour past his scheduled appointment time. This has happened on several occasions. It's frustrating.

I just left there and she totally messed me up with whatever she was injecting. She's done it…read morebefore, and there was no pain but this time. There was pain shooting down my right leg to the point of me screaming so much that my boyfriend heard me from the waiting room and rushed into the operating room to see if I was dying. Nobody wanted to admit that she did it wrong and I was asking everybody is this normal and they would not reply back to me. I will not be coming back here. And in fact, people left from the waiting room because they heard me screaming. It literally felt like I was on an electrical powerline and my leg was being burnt off. This has nothing to do with my leg. Nothing should've went in my leg. I'm at home and it still feels like there's pressure. It took a long time for my foot to be able to even work. I've gone to LA for my Beverly Hills Doctor Who has done this treatment on me many times with no anesthetics and I don't feel anything at all. She might be a good doctor, but she was not today. I will not be back here. I have already contacted the referring doctor. The doctor that referred me to her and I have an appointment with him because he needs to send me somewhere else. Or end these treatments. It was literally a horror show. I thought I was going to die. Ive never felt pain like this before. I've never heard myself scream in agony like that before. My leg still hurts. I know she injected my back wrong.

No one ever answers the phone. No one ever calls you back. I have been told for my last three…read moreappointments that I would be getting an epidural for my pain (which i used to get all the time with my old Dr but he is on leave because he has cancer) and now I cannot get one to save my life. I am in tremendous amounts of pain and I refuse to live on pain pills. I am on the lookout now for another treatment center that cares about their patients or is staffed enough to actually answer phone calls.

My experience with this business was wonderful until Carmen Fischer walked in the door of the exam…read moreroom. Just as she was entering she was adjusting her facemask to cover her face almost entirely..which was okay I guess..Upon her taking her seat i could cut the tension in the air- this was going to be a diabolical appointment. For years I had been prescribed 1 mg of lorazepam, 1mg daily. She saw this in my chart and took the opportunity to lecture me about the hazards of pain medication and benzos as if I were a strung out drug seeker..I assured her my doctor was informed and many times did not need to take the dose daily- she immediately perked up and stated "well it better be in your system then we're about to find out" (um, where else ma'am) at this time she noticed my purse buzzing, got extremely wide eyed and wouldn't hear of the fact that it was indeed, my phone vibrating in my purse. All phones were supposed to be off. Once she got through with THAT lecture too she ordered a X-ray of my NECK (for pain associated with my rotator cuff and lower back) further labs, and reminded me not to forget my urine test on the way out. Honestly never had such a poor doctor ever. Ms Fischer might be going through something we know nothing of, so I tried to be kind. But this is my health, and if I can save another the exasperation of the merry-go-round this woman obviously likes to put her patients thru I've helped! I voiced my concerns over EVERYTHING upon leaving, even with the nurse upon leaving the exam room, they all know Ms Fischer's temper and lack of bedside manner well. All they can do is offer the services of another doctor in clinic.

Went to Ms Fischer for help with pain. She was rude and very unprofessional, she looked like she…read morehad been up all night and like it was an inconvenience for her to be talking to me. When she left the room she didn't explain anything to me she just blurted out that the drug test better not show drugs or alcohol and walked out. I had just told her everything I had been taking and I would stop everything to get help. I called the office to find out what I was supposed do next and I told them how she treated me, they told me that she can be difficult. They charged me to a different Dr. if you need help she is not the person to go to!!!!

I was extremely displeased with the professionalism of the office staff. The doctor should monitor…read morethese reviews and improve the quality and customer service. Phone etiquette and professionalism is not to much to ask for. More organizational skills and time management should be offered to office staff when taking calls and messages. I was never able to make an appt and have decided to go elsewhere. It might be good practice to let people know at the first contact what all is required for an initial appointment. Instead of having to call several times before even reaching a person to get info from. It just seems that office staff add more roadblocks and could really care less if you get treatment from them. The doctor should be ashamed of his staff as they Do reflect his business, and word of mouth goes a long way.

Very hard to understand and he gets upset everyttime we ask to clarify what he said. Impatient…read more Doesn't seem to have much he will offer. He is intimidating and I left him for another pain center that has it's own set of problems but they all speak very understandable english.

Wow just wow! Never have I dealt with a more unprofessional office in all my life and I'm in my…read more50s....This Dr. is not a good person! He is older than dirt, falling apart, and not with the times. One phone(that rarely gets picked up or used) and no computers..... He is rude and doesn't believe in modern anything!!!!. I would not recommend. This Dr to my worst enemies!!! His office staff is totally Incompetent . They are rude and don't return calls. They talk about patients in Spanish very ugly cause they think we don't know Spanish! .If you are referred here I would ask for a different referral. STAFF is VERY RUDE!!!!!! We are PATIENTS with pains and illnesses that demand dignity and respect not to be treated like a red folder all over your stinky office floor. The staff don't answer the phone. I called 19 times one day and 5 times another...left numerous messages and have not received any phone call back. When I finally got through I was told I was hostile and demanding and belligerent .... They run insurance scams just to bill insurance multiple office visits when they can simply take care of simple things via a phone call, fax(which doesn't work/disconnected), or email! The dr prescribes meds like free candy! Horrible TERRIBLE disgusting customer service! Don't go!

Save your time and money and get the hell away from this clinic. The ladies here are so…read moreunprofessional and are bullies. While I was in the restroom I heard Bethany say not some very nice things about me to another staff mind you this isnt the first time ive caught her talking about me im an elderly that goes through enough . This last time was definitely a sign to go somewhere else I've been here for so many years and again and again I've gave them a chance and still disappoint this place should not be running if they don't have any professionalism.

I am so glad I "woke up" and realized that the patient came 2nd,after the$$. Dr Arun could care…read moreless about your well being.hardly saying anything other than "follow me" and seeing me to desk for check out. The list of ailments he posted on my medical record is so far out there it's funny. I am so glad I found other group...oh by the way this Dr has been reprimanded numerous times by the state medical board.

Dr. Maheshwari is always great with any issue I bring to her. Referrals are fast and appointments…read moreare very quick to schedule! I'd recommend her to anyone!