Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

I was so pleased with their reliability and competence. Theyreally understood how to figure out e…read morewhat was wrong with my washing machine. Thank you.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

I called Mass Appliance Masters yesterday to help figure out what going on with my convector…read more(heater/ac). Last year it was leaking, so I had to shut it off. A guy whole management recommended wanted $6000 to fix it. The convector cost $4000 including installation. I told that man I would roast before handing over $6000 I made an appointment just yesterday and the man showed up today on time. He was very professional. He took the convector apart. Dirt and dust had clogged the drip tray. While it was open he cleaned the dirt and cat hair that had collected. The total charge was $295 !!! I was very happy. I wrote him a check. I couldn't be happier!!!!!!!

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Very responsive and professional! Excellent service all around. Service location: Cohasset, MA.read more

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

I cannot recommend this company in good faith. We called…read morethem to repair our refrigerator. The technician who was a nice man simply refilled it with refrigerant (Freon) without adding UV dye or performing a proper diagnostic to identify the source of the leak. The refrigerator worked for only 10 days before it stopped cooling again. When we called back and asked if they could refill it again with dye to actually diagnose the problem, we were told it "wouldn't be worth it because of the age of the fridge." We also asked whether they would consider a partial refund since the repair lasted less than two weeks, but management outright refused. I understand that not every repair is guaranteed to succeed, but I do expect an honest effort to diagnose the problem before charging for what turned out to be a very temporary fix after being told that it will last for 1 year. Unfortunately, we paid for a service that did not resolve the issue, and the company's unwillingness to stand behind its work or offer a fair resolution was very disappointing. Based on our experience, I cannot recommend this company !!!

From the owner: Fasteny Appliance Repair LLC provides fast, reliable, and honest appliance repair services…read morethroughout Boston and surrounding areas. We specialize in diagnosing and fixing refrigerators, washers, dryers, dishwashers, ovens, and all major home appliances with same-day availability. Our customers choose us because we offer transparent pricing with no hidden fees, professional workmanship, and high-quality replacement parts that ensure long-lasting results. We take pride in clean, safe, and efficient service—your home is treated with the same care as our own. Customer satisfaction is our top priority. When you need an experienced, trustworthy technician who gets the job done right the first time, Fasteny Appliance Repair LLC is the team you can rely on.

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

Last week, my two year old LG gas dryer stopped working. LG quoted me a flat rate of $345 to come…read moreto the house. I decided to look for an independent repair person. I contacted Home Pro and got a very quick response from David. Within 30 minutes of his arrival, David had diagnosed the problem as a faulty door switch. Unfortunately, the part had to be ordered but within 48 hours, the part arrived and David was back at my home to complete the repair - with a savings of more than $125 off the LG offer. David is professional and very respectful of my home. The first thing he did when he arrived was to put on "hospital booties" to protect my rugs. That attention to detail plus his ability to diagnose / repair in a timely manner is reason enough to recommend Home Pro. Kathy

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Fernando was outstanding. He didnt even fix anything! He provided valuable tips and even came out…read moreto the house but ultimately did not need to fix anything himself. He helped me fix my non working garbage disposal over the phone. And he helped refer me to the right company to work on my kitchen vent dampers I still paid him for his time I highly recommend him for his honesty and professionalism

Update time! DMC has become very responsive again, and I have had recent washer and dryer work done…read morethat were well done and reasonably priced. Recommended once again!

Great work! They communicated clearly throughout the project. Worked hard all day to replace my…read morebasement windows and exterior door. Very happy with the results. Looking forward to working with Trusthub again in the future!

This was the second time I hired Trusthub and once again they exceeded my every expectation. This…read moretime I needed a louver folding door repaired because the door is part of a pair that have an unusual length and width. There are no available replacements in that size and I did not want to pay good money for a mismatched, off-center pair that Home Depot was attempting to foist on me. Myklos saved the day amd with much care and ingenuity put the slats back in place and replaced a missing slat with a clever fix. Honestly, it looks like it was never broken.