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Lap of Love

5.0 (1 review)
Open Open 24 hours
Updated 2 months ago

Services - Lap of Love

Euthanasia

Pet hospice

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1 year ago

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Heartstrings Pet Hospice

Heartstrings Pet Hospice

3.4
(10 reviews)

I just used their chat to get information on scheduling an in home euthanasia for my pet. The woman…read moremessaging was slow to respond and was so rude she said that "as she stated the earliest appointment she had was in the 10th" because dr saulsbury was out of town until then. I responded saying the appointment I was inquiring f about was the 13th and that I really couldn't understand how they could have someone so rude answering questions about scheduling the death of their pet. I am disgusted and am going to look at sunset vet or lap of love. This was absolutely not what I expected from a service like this.

I scheduled an in-home euthanasia appointment for my senior dog 2 days in advance. I thought I was…read morein good hands because the staff who were texting me were kind and even helped reschedule the appointment for the next day when my pooch took a turn for the worst. They immediately charged me $474 for the service and keepsakes they were going to provide. The following day - the morning of the appointment - they texted me saying they had to cancel the appointment "for licensing issues." Are you kidding me??? They offered an apology and started to provide names of other services I could book with - all while my pooch was suffering. I declined since I can also Google companies - that's how I found them. So far, 6 days later, and I have yet to receive a refund for a service they couldn't provide. At least the other company we used had some empathy and waited until after the appointment to charge me. Do NOT use this company unless you call and verify thy have a licensed vet in your area capable of following through.

Shallowford Animal Hospital

Shallowford Animal Hospital

3.7
(23 reviews)

Had an appt. Got there early. I did ALL paperwork online before I arrived, and I was asked (as…read more"confirmations") the very same questions. I was early, and they did go ahead and put me in a room with my pet. Problem is it was a 1/2 hour past my appointment time, and I finally left the room and my pet to confirm my appt. I told them I'd wait another 15 mins (would have been 45 mins past my appt time). So, the front desk clerk (technician?) apparently went to the only doctor working that day, and the doctor said it's going to be more than 45 mins (past my appt time) -- maybe longer before I would get seen. Mind you, I arrived early and all my paperwork was complete. I told the tech that I'd go ahead and leave. They said, "Well, yes, we can make you another appointment." I said, "No, I won't be coming back here." I spent all that time doing the paperwork and packing my pet up to go to the appointment, and that's it. How would you feel if this happened to you? OK, I get it, you may have only one doctor there that day; however, you are all about texting/phoning the client, so, why didn't you give me text/call letting me know the situation (they had no shortage of people up front), and I could have rescheduled without having to go to the appointment, to only sit there all that time. My pet was in the carrier the whole time, and was more concerned about it than my time. There was no engagement with the techs up front. I had to do all the engaging and asking questions. Noone ever came to check up on me or anything until I started engaging with them (being proactive) 30 minutes into my wait. I will hopefully find a good, engaging, economical veterinarian for my pet, in the Chattanooga area. I will use Yelp to help me find the best that my pet deserves. I'm being generous giving two stars on this one.

Do not sign anything with these people. I took a dog here to be spayed and get a checkup. After the…read morecheckup the dog ran away. The spay surgery was scheduled but never completed. When I let them know the dog ran away they informed me I would still need to pay over $1000 for services they never rendered because I signed a contract. I have now been stuck paying a $70 fee to them every month for months. They will not stop charging me or refund my money.

Lap of Love - vet - Updated July 2026

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